Port Utilization in Contact Center Enterprise

Port Utilization Table Columns

The columns in the port utilization tables in this document describe the following:

Listener (Process or Application Protocol)

A value representing the server or application and where applicable, the open or proprietary application protocol.

Listener Protocol and Port

An identifier for the TCP or UDP port that the server or application is listening on, along with the IP address for incoming connection requests when acting as a server.

Remote Device (Process or Application Protocol)

The remote application or device making a connection to the server or service specified by the protocol; or listening on the remote protocol and port.

Remote Protocol and Port

The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server.

Traffic Direction

The direction that traffic flows through the port: Inbound, Bidirectional, Outbound.


Note

  • The operating system dynamically assigns the source port that the local application or service uses to connect to the destination port of a remote device. In most cases, this port is assigned randomly above TCP/UDP 1024.

  • For security reasons, keep open only the ports mentioned in this guide and those required by your application. Keep the rest of the ports blocked.

Unified CCE and Packaged CCE Port Utilization

This table includes information for Unified CCE and CTI OS.

Some port definitions use a formula. For example:

TCP 40007 + (Instance Number * 40)

In this example, instance 0 uses port 40007, instance 1 uses port 40047, instance 2 uses port 40087, and so on.


Note

In the following table, PG1, PG2, and PG3 are not specific PG numbers or DMP IDs. They are the order in which the PGs get installed.


Note

This document does not include the Enterprise Chat and Email (ECE) port details. For more information on ECE ports, see the ECE documentation at: https://www.cisco.com/c/en/us/support/customer-collaboration/cisco-enterprise-chat-email/tsd-products-support-series-home.html.

Table 1. Unified CCE Port Utilization: Routers, PGs,  Administration & Data Servers, and Loggers

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Router (side B) (MDS)

Private low:

  • TCP 41004 + (instance number * 40)

Private medium:

  • TCP 41016 + (instance number * 40)

Private high:

  • TCP 41005 + (instance number * 40)

State Xfer for CIC:

  • TCP 41022 + (instance number * 40)

State Xfer for HLGR:

  • TCP 41021 + (instance number * 40)

  • TCP 41032 + (instance number * 40)

State Xfer for RTR:

  • TCP 41020 + (instance number * 40)

UDP 39500–39999

State Xfer for DBAgent:

  • TCP 41033 + (instance number * 40)

Router (side A) (MDS)

Bi-directional

Private network at the central controller site

Note 

UDP ports are not used, if QoS is enabled on the router private interface.

Router (side B) (MDS)

MDS process port

TCP 41000

MDS process client

Bi-directional

Router (side B) (MDS)

MDS state transfer port

TCP 41001

MDS process client (synchronized)

Bi-directional

Router (side A and B) (DB Worker)

DB Worker process port

UDP 445

DB Worker process client

Bi-directional

ICM PG1 (side A and B) (pgagent)

TCP 43006 + (instance number * 40)

ICM PG1 (Opposite Side: A or B) (pgagent)

Bi-directional

Public network (test-other-side)

ICM PG2 (side A and B) (pgagent)

TCP 45006 + (instance number * 40)

ICM PG2 (Opposite Side: A or B) (pgagent)

Bi-directional

Public network (test-other-side)

ICM PG3 (side A and B) (pgagent)

TCP 47506 + (instance number * 40)

ICM PG3 (Opposite Side: A or B) (pgagent)

Bi-directional

Public network (test-other-side)

ICM PG1 (side A and B) (MDS)

  • Private low:

    TCP 43004 + (instance number * 40)

  • Private medium:

    TCP 43016 + (instance number * 40)

  • Private high:

    TCP 43005 + (instance number * 40)

  • State Xfer for OPC:

    TCP 43023 + (instance number * 40)

UDP 39500–39999

ICM PG1 (Opposite Side: A or B)

Bi-directional

Private network

Note 

UDP ports are not used, if QoS is enabled on the ICM PG private interface.

ICM PG2 (side A and B) (MDS)

  • Private low:

    TCP 45004 + (instance number * 40)

  • Private medium:

    TCP 45016 + (instance number * 40)

  • Private high:

    TCP 45005 + (instance number * 40)

  • State Xfer for OPC:

    TCP 45023 + (instance number * 40)

UDP 39500–39999

ICM PG2 (Opposite Side: A or B)

Bi-directional

Private network

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

ICM PG3 (side A and B) (MDS)

  • Private low:

    TCP 47504 + (instance number * 40)

  • Private medium:

    TCP 47516 + (instance number * 40)

  • Private high:

    TCP 47505 + (instance number * 40)

  • State Xfer for OPC:

    TCP 47523 + (instance number * 40)

UDP 39500–39999

ICM PG3 (Opposite Side: A or B)

Bi-directional

Private network

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

ICM PG1 (side B) (MDS)

MDS process port

TCP 43000

MDS process client

Bi-directional

ICM PG1 (side B) (MDS)

MDS state transfer port

TCP 43001

MDS process client (synchronized)

Bi-directional

ICM PG2 (side B) (MDS)

MDS process port

TCP 45000

MDS process client

Bi-directional

ICM PG2 (side B) (MDS)

MDS state transfer port

TCP 45001

MDS process client (synchronized)

Bi-directional

ICM PG3 (side B) (MDS)

MDS process port

TCP 47500

MDS process client

Bi-directional

ICM PG3 (side B) (MDS)

MDS state transfer port

TCP 47501

MDS process client (synchronized)

Bi-directional

Router (side A) (MDS)

Private low:

  • TCP 41004 + (instance number * 40)

Private medium:

  • TCP 41016 + (instance number * 40)

Private high:

  • TCP 41005 + (instance number * 40)

State Xfer for CIC:

  • TCP 41022 + (instance number * 40)

State Xfer for HLGR:

  • TCP 41021 + (instance number * 40)

  • TCP 41032 + (instance number * 40)

State Xfer for RTR:

  • TCP 41020 + (instance number * 40)

UDP 39500–39999

State Xfer for DBAgent:

  • TCP 41033 + (instance number * 40)

Router (side B) (MDS)

Bi-directional

Private network at the central controller site

Note 

UDP ports are not used if QoS is enabled on the router private interface.

Router (side A) (MDS)

MDS process port

TCP 40000

MDS process client

Bi-directional

Router (side A) (MDS)

MDS state transfer port

TCP 40001

MDS process client (synchronized)

Bi-directional

ICM PG1 (side A) (MDS)

MDS process port

TCP 42000

MDS process client

Bi-directional

ICM PG1 (side A) (MDS)

MDS state transfer port

TCP 42001

MDS process client (synchronized)

Bi-directional

ICM PG2 (side A) (MDS)

MDS process port

TCP 44000

MDS process client

Bi-directional

ICM PG2 (side A) (MDS)

MDS state transfer port

TCP 44001

MDS process client (synchronized)

Bi-directional

ICM PG3 (side A) (MDS)

MDS process port

TCP 46000

MDS process client

Bi-directional

ICM PG3 (side A) (MDS)

MDS state transfer port

TCP 46001

MDS process client (synchronized)

Bi-directional

Router (side A) DMP (ccagent)

  • Public low:

    TCP 40002 + (instance number * 40)

  • Public medium:

    TCP 40017 + (instance number * 40)

  • Public high:

    TCP 40003 + (instance number * 40)

UDP 39500–39999

ICM PG (pgagent)

Bi-directional

Public network connecting the PG to the central controller

Router to pre-5.0 PG communication.

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

Router (side B) DMP (ccagent)

  • Public low:

    TCP 41002 + (Instance Number * 40)

  • (instance number

    Public medium:

    TCP 41017 + (instance number * 40)

  • Public high:

    TCP 41003 + (instance number * 40)

UDP 39500–39999

ICM PG (pgagent)

Bi-directional

Public network connecting the PG to the central controller

Router to pre-5.0 PG communication.

Note 

UDP ports are not used if QoS is enabled on the ICM PG private interface.

Router A (rtfeed)

TCP 40007 + (instance number * 40)

Administration & Data Server

Bi-directional

Real-time feed

Router B (rtfeed)

TCP 41007 + (instance number * 40)

Administration & Data Server

Bi-directional

Real-time feed

Logger (side A)

TCP 40026 + (instance number * 40)

TCP 40028 + (instance number * 40)

Administration & Data Server Historical Data Server (HDS)

Bi-directional

Replication

Logger (side A)

TCP 40032 + (instance number * 40)

Dialer and Import

Bi-directional

Campaign Manager EMT port to Dialer

Logger (side B)

TCP 41026 + (instance number * 40)

TCP 41028 + (instance number * 40)

Administration & Data Server Historical Data Server (HDS)

Bi-directional

Replication

Logger (side B)

TCP 41036 + (instance number * 40)

Dialer and Import

Bi-directional

Campaign Manager EMT port to Dialer

Primary Administration & Data Server (rtfeed)

TCP 48008 + (instance number * 40)

Administration client

Bi-directional

Real-time feed

Secondary Administration & Data Server (rtfeed)

TCP 49008 + (instance number * 40)

Administration client

Bi-directional

Real-time feed

Contact Sharing

TCP 61616

Active MQ for Live Data

TCP 61616

Bidirectional

CICM Router (side A) (INCRPNIC)

UDP 40025 + (instance number * 40)

NAM Router (CIC)

Bi-directional

Public network connecting the NAM to the CICM

CICM Router (side B) (INCRPNIC)

UDP 41025 + (instance number * 40)

NAM Router (CIC)

Bi-directional

Public network connecting the NAM to the CICM

CSFS

TCP 40015

CSFS duplexed peer

Bi-directional

CSFS event synchronization link

Logger (side A)

40013 + (instance number *40)

Bi-directional

Recovery

Logger (side B)

41013 + (instance number *40)

Bi-directional

Recovery

Diagnostic framework

TCP 7890

Bi-directional

This serviceability component is installed on major CCE component servers (e.g. router, logger, PG, and Administration and Data Servers)

Table 2. Unified CCE Port Utilization: Distributor and Internet Script Editor

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

MSSQL

Logger

Distributor

TCP 1433

Bi-directional

Table 3. Unified CCE Port Utilization: CCE Outbound Option Dialer

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

SIP

Cisco Unified Communications Manager (Unified CM)

UDP 58800

Bi-directional

Set in the SIPDialerPortBaseNumber registry key.

RTP for SIP

UDP ports in a range based on these formulas:

  • RangeStart = RTPPortRangeStart + (instNum * 2000)

  • RangeEnd = RangeStart + 2000

You can set RTPPortRangeStart in the registry key: RTPPortRangeStart. instNum is the instance number for the Dialer.

Voice gateway

Bi-directional

Receive ports for reservation calls.

Use the following registry key to select and configure UDP ports: RTPPortRangeStart

TFTP

TFTP server

UDP 69

Bi-directional

TFTP file transfer

Ephemeral

Bi-directional

MR PG

TCP 38001+ (instance number)

Bi-directional

The MR PG connects to the SIP Dialer using this port.

MR PG (SIP)

5060 and "SIPDialerPortBaseNumber + instance number"

Bi-directional

This port is used with Unified Communications Manager, Voice Gateway, or SIP Proxy.

Table 4. Unified CCE Port Utilization: CTI and CTI Object Server

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

GED-188 (CTI Server) unsecured

Side A

TCP 42027 + (instance number * 40)

Side B

TCP 43027 + (instance number * 40)

Finesse

Cisco Outbound Dialer

ARM Interface

CTI OS Server

Bi-directional

CTI OS is only supported for TDM and System PG.

GED-188 (CTI Server) secured

Side A

TCP 42030 + (instance number * 40)

Side B

TCP 43030 + (instance number * 40)

Finesse

Cisco Outbound Dialer

ARM Interface

CTI OS Server

Bi-directional

CTI OS is only supported for TDM and System PG.

CTI OS Server

TCP 42028

CTI OS Client

CTI OS Server Peers

Cisco Sync Service

Bi-directional

CTI OS is only supported for TDM and System PG.

Applicable to first CTI OS instance. Multi-instance CTI OS require a custom port be defined.

CTI OS Supervisor Desktop

UDP 39200

CTI OS Client

Bi-directional

Desktop Silent Monitoring

CTI OS Supervisor Desktop is only supported for System PG.

CTI OS Silent Monitor Service

TCP 42228

CTI OS Client

Bi-directional

CTI OS Silent Monitor Service is only supported for System PG.

Cisco Enterprise Data Store

TCP 42228

Siebel server

Bi-directional

Support for screen call context

Table 5. Unified CCE Port Utilization: TDM/IP Peripherals

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

IP Process Communications

CTI/QBE

Unified CM

TCP 2748

Bi-directional

JTAPI

PG, VRU PIM (GED-125)

Customer Voice Portal (or ISN)

Cisco Unified IP-IVR

TCP 5000–5001

Bi-directional

Unified ICM/IVR message interface, VRU PIM

CCE PG

TCP 2789

Unified CM

Bi-directional

JTAPI application server

MR PIM

Media Routing process

TCP 38001

Bi-directional

TDM Process Communications

Note 

For more information on peripheral communication, see the "ACD Supplement" user documentation for the specific switch you are using.

Aspect PIM

Aspect ACD

TCP 8000

Bi-directional

Used by real-time bridge

Aspect Contact Center server PIM

Aspect Contact Center server

TCP 6101

TCP 6102

TCP 9001

Bi-directional

Application bridge

Event link

Avaya PIM

TCP 6060–6070

Avaya ACD

CMS

TCP 5678

Bi-directional

Event link

MIS Process

TCP 3000–3030

VRU

Bi-directional

Connects to CTI server, listens for VRU PIM

Avaya Aura Contact Center (AACC) PIM

Avaya ACD

TCP 3000

Bi-directional

UCCE Gateway PIM

UCCE System PG

TCP 12028

Bi-directional

Port number is configurable


Note

For port utilization information about Network Interface Controllers (NICs), refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC or SCP connections.

Table 6. Unified CCE Port Utilization: Windows Authentication and Remote Administration Ports

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

RPC

TCP 135

UDP 135

Bi-directional

NetBIOS Session

TCP 139

Bi-directional

NetBIOS Name Resolution

TCP 137

UDP 137

Bi-directional

NetBIOS Netlogon/ Browsing

UDP 138

Bi-directional

SMB

TCP 445

UDP 4451

Bi-directional

LDAP

TCP 389

UDP 389

Bi-directional

LDAP SSL

TCP 636

Bi-directional

LDAP GC

TCP 3268

Bi-directional

LDAP GC SSL

TCP 3269

Bi-directional

DNS

TCP 53

UDP 53

Bi-directional

Kerberos

TCP 88

UDP 88

Bi-directional

SQL Server

TCP 1433

UDP 1434

Bi-directional

See Q287932

1 DB Worker uses UDP 445. This port is also used for named pipes connectivity.

Note

For more information on Windows authentication, see Service overview and network port requirements for the Windows Server system (Microsoft knowledge base article Q832017).

Table 7. Unified CCE Port Utilization: Network Management and Remote Administration

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

SNMP–Trap

UDP 162

Bi-directional

Syslog

UDP 514

Bi-directional

Telnet

TCP 23

Bi-directional

RDP (Terminal Services)

TCP 3389

Bi-directional

pcAnywhere

TCP 5631

UDP 5632

Bi-directional

VNC

TCP 5900

TCP 5800 (Java HTTP)

Bi-directional

RealVNC

Table 8. Unified CCE Port Utilization: Customer Interaction Analyzer

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

VPN/terminal services

TCP 3389

Call recording server

Bi-directional

Table 9. Unified CCE Port Utilization: Live Data

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

Router (side A and B) (TIP Event)

Router A: 40034 + (instance number * 40)

Router B: 41034 + (instance number * 40)

CUIC/Live Data

Bi-directional

Public network Live Data Events.

Router (side A and B) (TIP TOS)

Router A: 40035 + (instance number * 40)

Router B: 41035 + (instance number * 40)

CUIC/Live Data

Bi-directional

Public network Live Data Test Other Side.

ICM PG1 (side A and B) (TIP Event) 2

Side A: 42034 + (instance number * 40)

Side B: 43034 + (instance number * 40)

CUIC/Live Data

Bi-directional

Public network Live Data Events.

ICM PG2 (side A and B) (TIP Event)

Side A: 44034 + (instance number * 40)

Side B: 45034 + (instance number * 40)

CUIC/Live Data

Bi-directional

Public network Live Data Events.

ICM PG1 (side A and B) (TIP TOS)

Side A: 42035 + (instance number * 40)

Side B: 43035 + (instance number * 40)

CUIC/Live Data

Bi-directional

Public network Live Data Test Other Side.

ICM PG2 (side A and B) (TIP TOS)

Side A: 44035 + (instance number * 40)

Side B: 45035 + (instance number * 40)

CUIC/Live Data

Bi-directional

Public network Live Data Test Other Side.

Socket.IO unsecured port

TCP 12007

CUIC/Live Data

Socket.IO

Bi-directional

Socket.IO secured port

TCP 12008

CUIC/Live Data

Socket.IO

Bi-directional

CCE Live Data Cassandra Service

TCP 12000

Bi-directional

Live Data Cassandra TCP port for commands and data

CCE Live Data Cassandra Service

TCP 12001

Bi-directional

Live Data Cassandra SSL port for encrypted communication. (Unused unless enabled in encryption_options.)

CCE Live Data Storm DRPC Service

TCP 3772

Bi-directional

Live Data DRPC port

CCE Live Data Storm DRPC Service

TCP 3773

Bi-directional

Live Data DRPC invocation port

CCE Live Data Zookeeper Service

TCP 2181

Bi-directional

Live Data Reporting

CCE Live Data Web Service

TCP 12004–12006

Bi-directional

Live Data Reporting

CCE Live Data Active MQ Service

TCP 61616

Bi-directional

Live Data Active MQ OpenWire transport Connector port

CCE Live Data Active MQ Service

TCP 61612

Bi-directional

Live Data Active MQ Stomp transport connector port

Unified Intelligence Center

TCP 8081

Bi-directional

HTTP - Unified Intelligence Center

2 The ports for TIP/TOS connections are assigned based on the order in which the PG pair (side A/B) is installed on the same server. For example, the first PG pair (PG1 Side A/B) installed, is assigned TIP base ports 42034 and 43034 respectively. The second PG pair (PG2 Side A/B) installed, is assigned ports 44034 and 45034 respectively. The same assignment is applicable to TOS ports as well.

Unified CCMP Port Utilization

Table 10. Cisco Unified Contact Center Management Portal Port Utilization

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Protocol and Port

Remote Device (Process or Application Protocol)

Traffic Direction

Notes

CCMP Web/Application server A

SQL

TCP 1433

CCMP DB server A/B

Standard SQL connection

LDAP

TCP 389

Domain Controller

UDP 389

Used to read AD account information for supervisor provisioning

CCMP Web/Application server B

SQL

TCP 1433

CCMP DB server A/B

Standard SQL connection

LDAP

TCP 389

Domain Controller

UDP 389

Used to read AD account information for supervisor provisioning

CCMP Database server A

SQL

TCP 1433

CCMP DB server B

For SQL replication

TCP 1433

CCE Administration and Data server side A

For import of CCE dimension data

TCP 1433

CCE Administration and Data server side B

For import of CCE dimension data

*MSDTC

TCP 135

CCMP DB sever B

TCP 1024-5000

For the CCMP audit archive job

SMB over IP

UDP 445*

TCP 445

For CVP file upload file replication

* Also used for named pipes connectivity.

CCMP Database server B

SQL

TCP 1433

CCMP DB server A

For SQL replication

TCP 1433

CCE/CCH Administration & Data sever side A

For import of CCE/CCH dimension data

TCP 1433

CCE/CCH Administration & Data sever side B

For import of CCE/CCH dimension data

*MSDTC

TCP 135

CCMP DB sever A

TCP 1024-5000

For the CCMP audit archive job

SMB over IP

UDP 445*

TCP 445

For CVP file upload file replication

These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOS port requirements).

Ports are also required to access all Unified Contact Center Management Portal servers for support reasons (either pcAnywhere or terminal services).


Note

This list does not include standard Windows ports such as DNS and Kerberos.

* MSDTC response ports by default use a dynamically allocated port in the range of 1024 to 5000. You can configure this range creating the HKEY_LOCAL_MACHINE\Software\Microsoft\Rpc\Internet location registry key and adding the following registry values:

  • Ports (REG_MULTI_SZ) - specify one port range per line, for example, 3000-3005

  • PortsInternetAvailable (REG_SZ) - always set this value to "Y" (do not include the quotes)

  • UseInternetPorts (REG_SZ) - always set this value to "Y" (do not include the quotes)

Unified CRM Connectors Port Utilization

Table 11. Cisco Unified CRM Connector for SAP

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

CRM DataStore for SAP

TCP 42029

CRM Connector for SAP

Table 12. Cisco Unified CRM Connector for Microsoft CRM, Oracle PeopleSoft, Salesforce.com

Listener (Process or Application Protocol)

Listener Protocol and Port

Remote Device (Process or Application Protocol)

Remote Protocol and Port

Traffic Direction

Notes

MSCRM Server

TCP 81

MSCRM Client

MSCRM only.

CRM Connector Server

TCP 5666

CRM Adapters

Configurable in \Program Files\Cisco\CRM Connector\MCIS\Config.ini

.NET Adapter

TCP 5558

Agent Desktop

Remoting Port.

CRM Connector Server

TCP 42027

Cisco CTI Server

Default port for side A. Configurable in the Config.ini file [CTIModule Setting] Port_A.

CRM Connector Server

TCP 44027

Cisco CTI Server

Default port for side B. Configurable in the Config.ini file [CTIModule Setting] Port_B.

CRM Connector Server

TCP 65372

Server Administration Tool

Configurable under \Program Files\Cisco\CRM Connector\MCIS\Config.ini and \Program Files\Cisco\CRM Connector\ Server Administration Tool\WebComponent\ server.config