Use Windows Registry Editor
CTI OS configuration is handled through the Windows Registry Editor. Using the Editor, you can add or change registry values.
Note |
Except where otherwise indicated, the CTI OS registry keys discussed in this chapter are local and start at the [HKEY_LOCAL_MACHINE\SOFTWARE\ Cisco Systems, Inc.\CTIOS\<CTIOS_CTIOSInstanceName>\<CTIOSServerName>] path. |
CTI OS Server installation initializes a configuration that is stored in the Windows System Registry database. You can access and edit this configuration is through the Windows Registry Editor (regedit.exe). The following table shows the Registry Editor main window.
To add a key or registry value under an existing key, perform the following steps.
Procedure
Step 1 |
Highlight the existing key in the left panel. |
Step 2 |
Position the cursor in the right panel and click. A popup menu appears. |
Step 3 |
From the popup menu, select Key, String Value, Binary Value, or DWORD value. If you select Key, a placeholder for the key you want to add appears highlighted in the left panel. For other items, a placeholder for the item you want to add appears highlighted in the right panel. |
Step 4 |
Right-click the highlighted item. A popup menu appears.
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To edit an existing key or registry value, highlight the key or value and right-click it. Select Modify, Delete, or Rename from the popup menu and proceed.
Note |
After you change the registry, restart the CTI OS processes before the new setting can take effect. |
Silent Monitor Type Configuration for CTI OS
You can configure the CTI OS can be configured to use either the Unified CM-based silent monitor or the CTI OS-based silent monitor. You accomplish this by setting the following field in the CTI OS registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Cisco Systems Inc.\CTIOS\<CTIOS InstanceName>\<CTIOSServerName>\EnterpriseDesktopSettings\All Desktops\IPCCSilentMonitor\Name\Settings\CCMBasedSilentMonitor
This field is a DWORD and if present and set to "1", Unified CM-based silent monitor is used.
CTI OS-based silent monitor is used if this field is not present or if it is present and set to "0".
Note |
You can also run the setup program to reconfigure the CTI OS-based silent monitor. If the server setup program is not run, the CCMBasedSilentMonitor field is not present. As a result, CTI OS-based silent monitor is used. |