Field Name
|
Value
|
Data Type
|
Byte Size
|
MessageHeader
|
Standard
message header. MessageType = 115.
|
MHDR
|
8
|
InvokeID
|
Set to the
same value as the InvokeID from the corresponding request message.
|
UINT
|
4
|
PeripheralID
|
The
PeripheralID of the ACD where the skill group is located.
|
UINT
|
4
|
SkillGroupNumber
|
The number
of the desired agent SkillGroup, as known to the peripheral. May contain the
special value NULL_SKILL_GROUP when SkillGroupID is supplied. Some ACDs ignore
this field and/or use the ACD default; see the list in the CALL_DELIVERED_EVENT
section.
|
UINT
|
4
|
SkillGroupID
|
The
SkillGroupID of the desired agent SkillGroup. May contain the special value
NULL_SKILL_GROUP when not available.
|
UINT
|
4
|
Real-Time
Statistics
|
AgentsLoggedOn
|
Number of
agents that are currently logged on to the skill group.
|
UINT
|
4
|
AgentsAvail
|
Number of
agents for the skill group in Available state.
|
UINT
|
4
|
AgentsNotReady
|
Number
of agents in the Not Ready state for the skill group.
|
UINT
|
4
|
AgentsReady
|
Number
of agents in the Ready state for the skill group.
|
UINT
|
4
|
AgentsTalkingIn
|
Number
of agents in the skill group currently talking on inbound calls.
|
UINT
|
4
|
AgentsTalkingOut
|
Number
of agents in the skill group currently talking on outbound calls.
|
UINT
|
4
|
AgentsTalkingOther
|
Number
of agents in the skill group currently talking on internal (not inbound or
outbound) calls.
|
UINT
|
4
|
AgentsWorkNot Ready
|
Number
of agents in the skill group in the Work Not Ready state.
|
UINT
|
4
|
AgentsWorkReady
|
Number
of agents in the skill group in the Work Ready state.
|
UINT
|
4
|
AgentsBusyOther
|
Number
of agents currently busy with calls assigned to other skill groups.
|
UINT
|
4
|
AgentsReserved
|
Number
of agents for the skill group currently in the Reserved state.
|
UINT
|
4
|
AgentsHold
|
Number
of calls to the skill group currently on hold.
|
UINT
|
4
|
AgentsICM Available
|
Number
of agents in the skill group currently in the Unified CCE Available state.
|
UINT
|
4
|
AgentsApplication Available
|
Number
of agents in the skillgroup currently in the Application Available state.
|
UINT
|
4
|
AgentsTalkingAutoOut
|
Number
of calls to the skill group currently talking on AutoOut (predictive) calls.
|
UINT
|
4
|
AgentsTalking Preview
|
Number
of calls to the skill group currently talking on outbound Preview calls.
|
UINT
|
4
|
AgentsTalking Reservation
|
Number
of calls to the skill group currently talking on agent reservation calls.
|
UINT
|
4
|
RouterCallsQNow
|
The
number of calls currently queued by the Unified CCE call router for this skill
group. This field is set to 0xFFFFFFFF when this value is unknown or
unavailable.
|
UINT
|
4
|
LongestRouterCallQNow
|
The
queue time, in seconds, of the currently Unified CCE call router queued call
that has been queued to the skill group the longest. This field is set to
0xFFFFFFFF when this value is unknown or unavailable.
|
UINT
|
4
|
CallsQNow
|
The
number of calls currently queued to the skill group. This field is set to
0xFFFFFFFF when this value is unknown or unavailable.
|
UINT
|
4
|
CallsQTimeNow
|
The
total queue time, in seconds, of calls currently queued to the skill group.
This field is set to 0xFFFFFFFF when this value is unknown or unavailable.
|
UINT
|
4
|
LongestCallQNow
|
The
queue time, in seconds, of the currently queued call that has been queued to
the skill group the longest. This field is set to 0xFFFFFFFF when this value is
unknown or unavailable.
|
UINT
|
4
|
AvailTimeTo5
|
Total
seconds agents in the skill group were in the Available state.
|
UINT
|
4
|
LoggedOnTimeTo5
|
Total
time, in seconds, agents in the skill group were logged on.
|
UINT
|
4
|
NotReadyTimeTo5
|
Total
seconds agents in the skill group were in the Not Ready state.
|
UINT
|
4
|
AgentOutCallsTo5
|
Total
number of completed outbound ACD calls made by agents in the skill group.
|
UINT
|
4
|
AgentOutCallsTalk TimeTo5
|
Total
talk time, in seconds, for completed outbound ACD calls handled by agents in
the skill group. The value includes the time spent from the call being
initiated by the agent to the time the agent begins after call work for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
AgentOutCallsTimeTo5
|
Total
handle time, in seconds, for completed outbound ACD calls handled by agents in
the skill group. The value includes the time spent from the call being
initiated by the agent to the time the agent completes after call work time for
the call. The time includes hold time associated with the call.
|
UINT
|
4
|
AgentOutCallsHeldTo5
|
The
total number of completed outbound ACD calls agents in the skill group have
placed on hold at least once.
|
UINT
|
4
|
AgentOutCallsHeldTimeTo5
|
Total
number of seconds outbound ACD calls were placed on hold by agents in the skill
group.
|
UINT
|
4
|
HandledCallsTo5
|
The
number of inbound ACD calls handled by agents in the skill group.
|
UINT
|
4
|
HandledCallsTalk TimeTo5
|
Total
talk time in seconds for Inbound ACD calls counted as handled by agents in the
skill group. Includes hold time associated with the call.
|
UINT
|
4
|
HandledCallsAfter CallTimeTo5
|
Total
after call work time in seconds for Inbound ACD calls counted as handled by
agents in the skill group.
|
UINT
|
4
|
HandledCallsTime To5
|
Total
handle time, in seconds, for inbound ACD calls counted as handled by agents in
the skill group. The time spent from the call being answered by the agent to
the time the agent completed after call work time for the call. Includes hold
time associated with the call.
|
UINT
|
4
|
IncomingCallsHeldTo5
|
The
total number of completed inbound ACD calls agents in the skill group placed on
hold at least once.
|
UINT
|
4
|
IncomingCallsHeldTimeTo5
|
Total
number of seconds completed inbound ACD calls were placed on hold by agents in
the skill group.
|
UINT
|
4
|
InternalCallsRcvdTo5
|
Number
of internal calls received by agents in the skill group.
|
UINT
|
4
|
InternalCallsRcvd TimeTo5
|
Number
of seconds spent on internal calls received by agents in the skill group.
|
UINT
|
4
|
InternalCallsHeldTo5
|
The
total number of internal calls agents in the skill group placed on hold at
least once.
|
UINT
|
4
|
InternalCallsHeld TimeTo5
|
Total
number of seconds completed internal calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
AutoOutCallsTo5
|
Total
number of AutoOut (predictive) calls completed by agents in the skill group.
|
UINT
|
4
|
AutoOutCallsTalk TimeTo5
|
Total
talk time, in seconds, for completed AutoOut (predictive) calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
|
UINT
|
4
|
AutoOutCallsTime To5
|
Total
handle time, in seconds, for completed AutoOut (predictive) calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
AutoOutCallsHeld To5
|
The
total number of completed AutoOut (predictive) calls that agents in the skill
group have placed on hold at least once.
|
UINT
|
4
|
AutoOutCallsHeld TimeTo5
|
Total
number of seconds AutoOut (predictive) calls were placed on hold by agents in
the skill group.
|
UINT
|
4
|
PreviewCallsTo5
|
Total
number of outbound Preview calls completed by agents in the skill group.
|
UINT
|
4
|
PreviewCallsTalk TimeTo5
|
Total
talk time, in seconds, for completed outbound Preview calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent begins after call work for the call. The time
includes hold time associated with the call.
|
UINT
|
4
|
PreviewCallsTime To5
|
Total
handle time, in seconds, for completed outbound Preview calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent completes after call work time for the call.
The time includes hold time associated with the call.
|
UINT
|
4
|
PreviewCallsHeld To5
|
The
total number of completed outbound Preview calls that agents in the skill group
have placed on hold at least once.
|
UINT
|
4
|
PreviewCallsHeld TimeTo5
|
Total
number of seconds outbound Preview calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
ReservationCallsTo5
|
Total
number of agent reservation calls completed by agents in the skill group.
|
UINT
|
4
|
ReservationCalls TalkTimeTo5
|
Total
talk time, in seconds, for completed agent reservation calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent begins after call work for the call. The time
includes hold time associated with the call.
|
UINT
|
4
|
ReservationCalls TimeTo5
|
Total
handle time, in seconds, for completed agent reservation calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
ReservationCalls HeldTo5
|
The
total number of agent reservation calls that agents in the skill group have
placed on hold at least once.
|
UINT
|
4
|
ReservationCalls HeldTimeTo5
|
Total
number of seconds agent reservation calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
BargeInCallsTo5
|
Total
number of supervisor call barge-ins completed in the skill group.
|
UINT
|
4
|
InterceptCallsTo5
|
Total
number of supervisor call intercepts completed in the skill group.
|
UINT
|
4
|
MonitorCallsTo5
|
Total
number of supervisor call monitors completed in the skill group.
|
UINT
|
4
|
WhisperCallsTo5
|
Total
number of supervisor call whispers completed by agents in the skill group.
|
UINT
|
4
|
EmergencyCallsTo5
|
Total
number of emergency calls completed by agents in the skill group.
|
UINT
|
4
|
CallsQ5
|
The
number of calls queued to the skill group during the current five-minute. This
field is set to 0xFFFFFFFF when this value is unknown or unavailable.
|
UINT
|
4
|
CallsQTime5
|
The
total queue time, in seconds, of calls queued to the skill group during the
current five-minute. This field is set to 0xFFFFFFFF when this value is unknown
or unavailable.
|
UINT
|
4
|
LongestCallQ5
|
The
longest queue time, in seconds, of all calls queued to the skill group during
the current five-minute. This field is set to 0xFFFFFFFF when this value is
unknown or unavailable.
|
UINT
|
4
|
AvailTimeToHalf
|
Total
seconds agents in the skill group were in the Available state.
|
UINT
|
4
|
LoggedOnTime ToHalf
|
Total
time, in seconds, agents in the skill group were logged on.
|
UINT
|
4
|
NotReadyTime ToHalf
|
Total
seconds agents in the skill group were in the Not Ready state.
|
UINT
|
4
|
AgentOutCallsTo Half
|
Total
number of completed outbound ACD calls made by agents in the skill group.
|
UINT
|
4
|
AgentOutCallsTalk TimeToHalf
|
Total
talk time, in seconds, for completed outbound ACD calls handled by agents in
the skill group. The value includes the time spent from the call being
initiated by the agent to the time the agent begins after call work for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
AgentOutCallsTimeToHalf
|
Total
handle time, in seconds, for completed outbound ACD calls handled by agents in
the skill group. The value includes the time spent from the call being
initiated by the agent to the time the agent completes after call work time for
the call. The time includes hold time associated with the call.
|
UINT
|
4
|
AgentOutCallsHeldToHalf
|
The
total number of completed outbound ACD calls agents in the skill group have
placed on hold at least once.
|
UINT
|
4
|
AgentOutCallsHeldTimeToHalf
|
Total
number of seconds outbound ACD calls were placed on hold by agents in the skill
group.
|
UINT
|
4
|
HandledCallsToHalf
|
The
number of inbound ACD calls handled by agents in the skill group.
|
UINT
|
4
|
HandledCallsTalk TimeToHalf
|
Total
talk time in seconds for Inbound ACD calls counted as handled by agents in the
skill group. Includes hold time associated with the call.
|
UINT
|
4
|
HandledCallsAfter CallTimeToHalf
|
Total
after call work time in seconds for Inbound ACD calls counted as handled by
agents in the skill group.
|
UINT
|
4
|
HandledCallsTime ToHalf
|
Total
handle time, in seconds, for inbound ACD calls counted as handled by agents in
the skill group. The time spent from the call being answered by the agent to
the time the agent completed after call work time for the call. Includes hold
time associated with the call.
|
UINT
|
4
|
IncomingCallsHeldToHalf
|
The
total number of completed inbound ACD calls agents in the skill group placed on
hold at least once.
|
UINT
|
4
|
IncomingCallsHeldTimeToHalf
|
Total
number of seconds completed inbound ACD calls were placed on hold by agents in
the skill group.
|
UINT
|
4
|
InternalCallsRcvdToHalf
|
Number
of internal calls received by agents in the skill group.
|
UINT
|
4
|
InternalCallsRcvd TimeToHalf
|
Number
of seconds spent on internal calls received by agents in the skill group.
|
UINT
|
4
|
InternalCallsHeldToHalf
|
The
total number of internal calls agents in the skill group placed on hold at
least once.
|
UINT
|
4
|
InternalCallsHeld TimeToHalf
|
Total
number of seconds completed internal calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
AutoOutCallsToHalf
|
Total
number of AutoOut (predictive) calls completed by agents in the skill group.
|
UINT
|
4
|
AutoOutCallsTalk TimeToHalf
|
Total
talk time, in seconds, for completed AutoOut (predictive) calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
|
UINT
|
4
|
AutoOutCallsTime ToHalf
|
Total
handle time, in seconds, for completed AutoOut (predictive) calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
AutoOutCallsHeld ToHalf
|
The
total number of completed AutoOut (predictive) calls that agents in the skill
group have placed on hold at least once.
|
UINT
|
4
|
AutoOutCallsHeld TimeToHalf
|
Total
number of seconds AutoOut (predictive) calls were placed on hold by agents in
the skill group.
|
UINT
|
4
|
PreviewCallsToHalf
|
Total
number of outbound Preview calls completed by agents in the skill group.
|
UINT
|
4
|
PreviewCallsTalk TimeToHalf
|
Total
talk time, in seconds, for completed outbound Preview calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent begins after call work for the call. The time
includes hold time associated with the call.
|
UINT
|
4
|
PreviewCallsTime ToHalf
|
Total
handle time, in seconds, for completed outbound Preview calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent completes after call work time for the call.
The time includes hold time associated with the call.
|
UINT
|
4
|
PreviewCallsHeldToHalf
|
The
total number of completed outbound Preview calls that agents in the skill group
have placed on hold at least once.
|
UINT
|
4
|
PreviewCallsHeld TimeToHalf
|
Total
number of seconds outbound Preview calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
ReservationCallsToHalf
|
Total
number of agent reservation calls completed by agents in the skill group.
|
UINT
|
4
|
ReservationCalls TalkTimeToHalf
|
Total
talk time, in seconds, for completed agent reservation calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent begins after call work for the call. The time
includes hold time associated with the call.
|
UINT
|
4
|
ReservationCalls TimeToHalf
|
Total
handle time, in seconds, for completed agent reservation calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
ReservationCalls HeldToHalf
|
The
total number of agent reservation calls that agents in the skill group have
placed on hold at least once.
|
UINT
|
4
|
ReservationCalls HeldTimeToHalf
|
Total
number of seconds agent reservation calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
BargeInCallsToHalf
|
Total
number of supervisor call barge-ins completed in the skill group.
|
UINT
|
4
|
InterceptCallsTo Half
|
Total
number of supervisor call intercepts completed in the skill group.
|
UINT
|
4
|
MonitorCallsToHalf
|
Total
number of supervisor call monitors completed in the skill group.
|
UINT
|
4
|
WhisperCallsToHalf
|
Total
number of supervisor call whispers completed by agents in the skill group.
|
UINT
|
4
|
EmergencyCalls ToHalf
|
Total
number of emergency calls completed by agents in the skill group.
|
UINT
|
4
|
CallsQHalf
|
The
number of calls queued to the skill group during the current half hour. This
field is set to 0xFFFFFFFF when this value is unknown or unavailable.
|
UINT
|
4
|
CallsQTimeHalf
|
The
total queue time, in seconds, of calls queued to the skill group during the
current half hour. This field is set to 0xFFFFFFFF when this value is unknown
or unavailable.
|
UINT
|
4
|
LongestCallQHalf
|
The
longest queue time, in seconds, of all calls queued to the skill group during
the current half hour. This field is set to 0xFFFFFFFF when this value is
unknown or unavailable.
|
UINT
|
4
|
AvailTimeToday
|
Total
seconds agents in the skill group were in the Available state.
|
UINT
|
4
|
LoggedOnTime Today
|
Total
time, in seconds, agents in the skill group were logged on.
|
UINT
|
4
|
NotReadyTime Today
|
Total
seconds agents in the skill group were in the Not Ready state.
|
UINT
|
4
|
AgentOutCalls Today
|
Total
number of completed outbound ACD calls made by agents in the skill group.
|
UINT
|
4
|
AgentOutCallsTalk TimeToday
|
Total
talk time, in seconds, for completed outbound ACD calls handled by agents in
the skill group. The value includes the time spent from the call being
initiated by the agent to the time the agent begins after call work for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
AgentOutCallsTimeToday
|
Total
handle time, in seconds, for completed outbound ACD calls handled by agents in
the skill group. The value includes the time spent from the call being
initiated by the agent to the time the agent completes after call work time for
the call. The time includes hold time associated with the call.
|
UINT
|
4
|
AgentOutCallsHeldToday
|
The
total number of completed outbound ACD calls agents in the skill group have
placed on hold at least once.
|
UINT
|
4
|
AgentOutCallsHeldTimeToday
|
Total
number of seconds outbound ACD calls were placed on hold by agents in the skill
group.
|
UINT
|
4
|
HandledCallsToday
|
The
number of inbound ACD calls handled by agents in the skill group.
|
UINT
|
4
|
HandledCallsTalk TimeToday
|
Total
talk time in seconds for Inbound ACD calls counted as handled by agents in the
skill group. Includes hold time associated with the call.
|
UINT
|
4
|
HandledCallsAfter CallTimeToday
|
Total
after call work time in seconds for Inbound ACD calls counted as handled by
agents in the skill group.
|
UINT
|
4
|
HandledCallsTime Today
|
Total
handle time, in seconds, for inbound ACD calls counted as handled by agents in
the skill group. The time spent from the call being answered by the agent to
the time the agent completed after call work time for the call. Includes hold
time associated with the call.
|
UINT
|
4
|
IncomingCallsHeldToday
|
The
total number of completed inbound ACD calls agents in the skill group placed on
hold at least once.
|
UINT
|
4
|
IncomingCallsHeldTimeToday
|
Total
number of seconds completed inbound ACD calls were placed on hold by agents in
the skill group.
|
UINT
|
4
|
InternalCallsRcvd Today
|
Number
of internal calls received by agents in the skill group.
|
UINT
|
4
|
InternalCallsRcvd TimeToday
|
Number
of seconds spent on internal calls received by agents in the skill group.
|
UINT
|
4
|
InternalCallsHeld Today
|
The
total number of internal calls agents in the skill group placed on hold at
least once.
|
UINT
|
4
|
InternalCallsHeld TimeToday
|
Total
number of seconds completed internal calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
AutoOutCallsToday
|
Total
number of AutoOut (predictive) calls completed by agents in the skill group.
|
UINT
|
4
|
AutoOutCallsTalk TimeToday
|
Total
talk time, in seconds, for completed AutoOut (predictive) calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent begins after call work for the call. The
time includes hold time associated with the call.
|
UINT
|
4
|
AutoOutCallsTime Today
|
Total
handle time, in seconds, for completed AutoOut (predictive) calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
AutoOutCallsHeld Today
|
The
total number of completed AutoOut (predictive) calls that agents in the skill
group have placed on hold at least once.
|
UINT
|
4
|
AutoOutCallsHeld TimeToday
|
Total
number of seconds AutoOut (predictive) calls were placed on hold by agents in
the skill group.
|
UINT
|
4
|
PreviewCallsToday
|
Total
number of outbound Preview calls completed by agents in the skill group.
|
UINT
|
4
|
PreviewCallsTalk TimeToday
|
Total
talk time, in seconds, for completed outbound Preview calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent begins after call work for the call. The time
includes hold time associated with the call.
|
UINT
|
4
|
PreviewCallsTime Today
|
Total
handle time, in seconds, for completed outbound Preview calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent completes after call work time for the call.
The time includes hold time associated with the call.
|
UINT
|
4
|
PreviewCallsHeld Today
|
The
total number of completed outbound Preview calls that agents in the skill group
have placed on hold at least once.
|
UINT
|
4
|
PreviewCallsHeld TimeToday
|
Total
number of seconds outbound Preview calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
ReservationCalls Today
|
Total
number of agent reservation calls completed by agents in the skill group.
|
UINT
|
4
|
ReservationCalls TalkTimeToday
|
Total
talk time, in seconds, for completed agent reservation calls handled by agents
in the skill group. The value includes the time spent from the call being
initiated to the time the agent begins after call work for the call. The time
includes hold time associated with the call.
|
UINT
|
4
|
ReservationCalls TimeToday
|
Total
handle time, in seconds, for completed agent reservation calls handled by
agents in the skill group. The value includes the time spent from the call
being initiated to the time the agent completes after call work time for the
call. The time includes hold time associated with the call.
|
UINT
|
4
|
ReservationCalls HeldToday
|
The
total number of agent reservation calls that agents in the skill group have
placed on hold at least once.
|
UINT
|
4
|
ReservationCalls HeldTimeToday
|
Total
number of seconds agent reservation calls were placed on hold by agents in the
skill group.
|
UINT
|
4
|
BargeInCallsToday
|
Total
number of supervisor call barge-ins completed in the skill group.
|
UINT
|
4
|
InterceptCallsToday
|
Total
number of supervisor call intercepts completed in the skill group.
|
UINT
|
4
|
MonitorCallsToday
|
Total
number of supervisor call monitors completed in the skill group.
|
UINT
|
4
|
WhisperCallsToday
|
Total
number of supervisor call whispers completed by agents in the skill group.
|
UINT
|
4
|
EmergencyCalls Today
|
Total
number of emergency calls completed by agents in the skill group.
|
UINT
|
4
|
CallsQToday
|
The
number of calls queued to the skill. This field is set to 0xFFFFFFFF when this
value is unknown or unavailable.
|
UINT
|
4
|
CallsQTimeToday
|
The
total queue time, in seconds, of calls queued to the skill group. This field is
set to 0xFFFFFFFF when this value is unknown or unavailable.
|
UINT
|
4
|
LongestCallQToday
|
The longest queue time, in seconds, of all calls queued to the
skill group. This field is set to 0xFFFFFFFF when this value is unknown or
unavailable.
|
UINT
|
4
|