Finesse Port Utilization
Listener (Process or Application Protocol) |
Listener Protocol and Port |
Remote Device (Process or Application Protocol) |
Remote Port |
Traffic Direction |
Notes |
---|---|---|---|---|---|
Cisco Unified Web Proxy Service (HTTPS) |
TCP 443, 8445 |
Browser and third-party REST clients |
— |
Bidirectional |
Secure port used for Finesse administration console, Finesse agent and supervisor desktop, Finesse Desktop Modules (gadgets) with the Finesse desktop and Finesse IP Phone Agent. Secure port used to communicate between Unified CCX Publisher and Subscriber for synchronizing configurations. |
Note |
Finesse desktop uses specific ports for communication between Finesse servers for intra-cluster traffic. For the complete list of the ports that are used, see System Services Port Utilization. The Manage Digital Channel gadget uses HTTPS Port 443 to access the internet. The URI used will vary depending on the region. For more information on region-specific URI, see Manage Digital Channels gadget section in Cisco Finesse Administration Guide at https://www.cisco.com/c/en/us/support/customer-collaboration/finesse/products-installation-guides-list.html. |
Listener (Process or Application Protocol) |
Listener Protocol and Port |
Remote Device (Process or Application Protocol) |
Remote Port |
Traffic Direction |
Notes |
---|---|---|---|---|---|
XMPP |
TCP 5223 |
Browser and agent desktop |
— |
Bidirectional |
Secure XMPP connection between the Finesse server and custom third-party applications. Secure XMPP connection between Unified CCX Publisher and Subscriber. |
BOSH (HTTPS) |
TCP 7443 |
Browser and agent desktop |
— |
Bidirectional |
Secure BOSH connection between the Finesse server and agent and supervisor desktops for communication over HTTPS. |
Note |
|
Listener (Process or Application Protocol) |
Listener Protocol and Port |
Remote Device (Process or Application Protocol) |
Remote Port |
Traffic Direction |
Notes |
---|---|---|---|---|---|
XMPP |
TCP 5222 |
— |
— |
Bidirectional |
The primary and secondary Finesse servers use this XMPP connection to communicate with each other to monitor connectivity.
|
Third-Party (External) Web Server
Note |
Gadgets hosted on a third-party (external) web server are fetched through the Finesse server on the port exposed by said web server. |