Change History
This table lists the major changes made to this guide. The most recent changes appear at the top.
Changes |
Section |
Date |
---|---|---|
Updated Remote Custom Server design considerations. | Unified CCE Reference Designs, Contact Center Enterprise Solutions Overview, Unified CCE Reference Designs, Design Considerations for Integrated Features, Solution Security, Bandwidth, Latency, and QoS Considerations, Sizing and Operating Conditions for Reference Designs. | October 2023 |
Update for 12.6(2) ES |
||
vRAM value for Cloud Connect component increased from 10 GB to 16 GB. |
Contact Center Enterprise Reference Designs |
May 2024 |
Added a new section for scaling upto 48000 agents feature. |
Scale up to 48000 agents |
May 2024 |
Added information about vRAM value for Unified CM 15.0. |
Contact Center Enterprise Reference Designs |
April 2024 |
Custom SIP header passing to VXML |
Design Considerations for Integrated Features |
August 2023 |
Initial Release of Document for 12.6(2) |
April, 2023 |
|
Added new sections for Digital Channels integration using Webex Connect |
|
|
Updated VAV via Cloud-based connector |
Design Considerations for Integrated Features > Contact Center AI Services Considerations |