Install and Configure the External HDS
The default deployment pulls data from the on-box AW-HDS-DDS on the Unified CCE AW-HDS-DDS, where Real-time, Historical and Call Detail Data are stored.
If you need a longer retention period, you can optionally install the Administration Server, Real Time and Historical Data Server, Detail Data Server (AW-HDS-DDS) on a maximum of two separate, external servers. Each external server is configured as Central Controller Side A Preferred or Central Controller Side B Preferred.
For more information about retention, see the Solution Design Guide for Cisco Packaged Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/products-technical-reference-list.html.
Important |
The External HDS must be able to connect to the Packaged CCE Side A and Side B ESXi hosts. |
Refer to the Virtualization for Unified Contact Center Enterprise at https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-unified-contact-center-enterprise.html for the requirements for the external HDS server.
Follow this sequence of tasks to install an external HDS.
Sequence |
Task |
---|---|
1 | |
2 | Install Antivirus Software |
3 | |
4 | Install Cisco Unified Contact Center Enterprise |
5 | Configure SQL Server for CCE Components |
6 |
Configure the database drive for the amount of data you want to keep. See Configure Database Drive |
7 | |
8 | |
9 |
Configure Unified Intelligence Center SQL User Account on the External HDS |
10 |
Configure Unified Intelligence Center Data Sources for External AW-HDS-DDSHDS |
11 |
If you have an IPv6 enabled deployment, configure a Forward lookup AAAA record for the External HDS in DNS. See Configure DNS for IPv6 |