Solution Components
- Cisco Packaged CCE components are:
-
The Cisco Unified CCE Rogger functions as the call router and makes all routing decisions. The Unified CCE Rogger also functions as the logger.
The VMs for these applications must be on the Side A and Side B servers as indicated in the following table.
SIDE A Required VMs |
SIDE B Required VMs |
---|---|
Unified CCE Rogger |
Unified CCE Rogger |
Unified CCE PG |
Unified CCE PG |
Unified CCE AW-HDS-DDS |
Unified CCE AW-HDS-DDS |
Unified CVP Server |
Unified CVP Server |
Unified CVP OAMP Server |
— |
Unified Intelligence Center Publisher (with Live Data and Cisco IdS) |
Unified Intelligence Center Subscriber (with Live Data and Cisco IdS) |
Finesse Primary |
Finesse Secondary |
Unified Communications Manager Publisher and Subscribers must be part of the deployment. They can be VMs on Side A and Side B, or they can be configured as external machines.
The Unified CVP Reporting Server and Enterprise Chat and Email (ECE) Data server VMs are optional.
ECE Data Server can be installed as a VM on Side B or configured as an external machine.
Note |
On-box installation for ECE is supported only on the B200 M4 and the C240 M4 servers. If Packaged CCE is installed on a B200 M3 or C240 M3, you can install ECE on an external machine. |
SIDE A Other VMs |
SIDE B Other VMs |
---|---|
Unified Communications Manager Publisher |
Unified Communications Manager Subscriber 2 |
Unified Communications Manager Subscriber 1 |
Unified CVP Reporting Server (optional) |
— |
Enterprise Chat and Email (optional) |
Note |
You cannot have any additional VMs on the Packaged CCE VMware hosts, even if you are using an external Unified Communications Manager cluster. |