Single Sign-On
|
no
|
Indicates whether the agent is set for single sign-on (SSO). When SSO is enabled, the agent uses Active Directory or other
SSO credentials to sign into the agent desktop and other tools.
You can check this check box to enable SSO for this agent if SSO is set globally to mixed mode.
You cannot edit this setting if SSO is enabled or disabled globally.
If SSO is enabled globally, saving the agent's new or updated record enables SSO for the agent.
|
Login Enabled
|
no
|
Checked by default. Uncheck the check box only if you do not want this agent to be able to sign in.
|
Is Supervisor
|
no
|
Check to configure this agent as a Supervisor.
|
Support Email & Chat
|
no
|
This check box appears only when ECE is configured for a peripheral set or a data center. By default, it is not checked.
|
Username
|
yes
|
Enter a unique username for the Agent.
Enter up to 255 ASCII characters as the username for this agent. The login name supports the use of all characters from 33
to 126 in the ASCII character set, except for the following: double quotation mark ("), forward slash (/), backward slash
(\), square brackets ([ ]), colon (:), semicolon (;), pipe (|), equal to (=), comma (,), plus sign (+), asterisk (*), question
mark (?), angle brackets (< >), hash (#), percent (%), and SPACE.
For supervisors and for agents with single sign-on (SSO) enabled, the username is the user's Active Directory or SSO account
username.
For supervisors who are not enabled for single sign-on (SSO), the Active Directory username must be in the user@domain format.
Remember
|
An agent who is designated as a supervisor signs in to Unified CCE Administration with this username.
|
|
First Name
|
yes
|
See Native Character Sets.
|
Last Name
|
yes
|
See Native Character Sets.
|
Agent ID
|
-
|
Enter a unique string of up to 11 digits.
If you leave this field blank, Packaged CCE automatically generates a 7-digit agent ID, which you can later edit.
The agent uses the Agent ID to sign in to Cisco Finesse.
|
Description
|
no
|
Enter a description of the agent.
See Native Character Sets.
|
Desk Settings
|
-
|
The Desk Settings field defaults to show the current system-default. (See System Settings for Main Site.) To change it, click the magnifying glass icon to display the Select Desk Settings list where you can select a different desk setting.
|
Department
|
yes (for departmental administrators)
|
A departmental administrator must select one department from the pop-up list to associate with this agent. The list shows
all administrator's departments.
A global administrator can retain the default value for this field, which sets the agent as global (belonging to no departments),
or can select a department for this agent.
See Departments for more information about associating agents with departments.
|
Site
|
-
|
The Site field displays Main by default.
To add a site:
-
Click the magnifying glass icon to display the list of sites.
-
Select the required site.
|
Team
|
no
|
The Team field defaults to None. To change the setting, click the magnifying glass icon to display the Select Team list and select a team. Only the teams associated to the selected site display.
If the agent is associated with a department, you see global teams and teams that are associated with that department in the
list. If the agent is a global agent, you see only global teams in the list.
|
Set Password
|
no
|
If single sign-on is not enabled, this setting is checked by default. Uncheck the check box if you do not want to create a
password for this agent.
If single sign-on is enabled, the password settings on the General tab are disabled.
|
Enter Password
|
no
|
Enter and reenter a maximum of 256 ASCII characters to establish and confirm a password for this agent. Password is case-sensitive.
The default Minimum Password Length is set in system settings. (See System Settings for Global.)
For a supervisor, the password must be the supervisor's Active Directory password.
Tip
|
An agent who is designated as a supervisor signs in to Unified CCE Administration with this password.
|
|
Re-enter Password
|
no
|
—
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