Installation Tasks
This section provides the sequence to create and set up virtual machines of various components that are required for the Packaged CCE 4000 Agents fresh installation. For information about creating VMs on the appropriate data centers for specific components, see Unified CCE Reference Designs section in the Solution Design Guide for Cisco Unified Contact Center Enterprise, at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/design/guide/pcce_b_soldg-for-packaged-cce-12_5/pcce_b_soldg-for-packaged-cce-12_5_chapter_01.html.
The table outlines the Packaged CCE 4000 Agents fresh installation tasks.
|
Component Installation Tasks |
|
|---|---|
|
1 |
|
|
2 |
|
|
3 |
|
|
4 |
Create VMs for the Cisco Unified Customer Voice Portal Servers |
|
5 |
Create VM for Cisco Unified Communications Manager Publisher |
|
6 |
Create VM for Cisco Unified Communications Manager Subscriber |
|
7 |
|
|
8 |
|
|
9 |
|
|
10 |
|
|
11 |
|
|
12 |
|
|
13 |
|
|
14 |
|
|
15 |
|
|
16 |
|
|
17 |
(Optional) Install Media Server |
|
18 |
(Optional) Install Enterprise Chat and Email |
|
19 |
(Optional) Install the External HDS |
For the post installation configurations of each component, see Post Installation Configuration section in the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/configuration/guide/pcce_b_admin-and-config-guide_12_5/pcce_b_admin-and-config-guide_12_5_chapter_01.html.
Create Virtual Machines for Components
Create VM for Unified CCE PG
Follow this sequence of tasks to create a virtual machine for the Unified CCE PG.
|
Sequence |
Task |
|---|---|
|
1 |
|
|
2 |
|
|
3 |
|
|
4 |
|
|
6 |
|
|
7 |
|
|
8 |
|
|
9 |
|
|
10 |
Create VM for Unified CCE Rogger
Follow this sequence of tasks to create a virtual machine for the Unified CCE Rogger.
|
Sequence |
Task |
|---|---|
|
1 |
|
|
2 |
|
|
3 |
|
|
4 |
|
|
5 |
|
|
6 |
|
|
7 |
|
|
8 |
Set Persistent Static Routes |
|
9 |
|
|
10 |
|
|
11 |
Create VM for Unified CCE AW-HDS-DDS
Follow this sequence of tasks to create a virtual machine for the Unified CCE AW-HDS-DDS.
|
Sequence |
Task |
|---|---|
|
1 |
|
|
2 |
|
|
3 |
|
|
4 |
Configure Network Adapter for Unified CCE AW-HDS-DDS, AW-HDS, HDS-DDS |
|
5 |
|
|
6 |
|
|
7 |
|
|
8 |
|
|
9 |
|
|
10 |
|
|
11 |
Create VMs for the Cisco Unified Customer Voice Portal Servers
Follow this sequence of tasks to create the virtual machines for the Unified CVP Servers. Each Unified CVP Server combines the Unified CVP Call Server, Media Server, and VXML Server functionality.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 |
Install Microsoft Windows Server NTP configuration is required if this machine is not in the same domain as the Unified CCE Roggers, AWs, and PGs. See NTP and Time Synchronization. |
| 3 | |
| 4 | Configure Network Adapters for Cisco Unified CVP |
| 5 | |
| 6 | Install Antivirus Software |
| 7 | Run Windows Updates |
| 8 | Install Cisco Unified CVP Server |
|
9 |
Create VM for Cisco Unified CVP Reporting Server
Follow this sequence of tasks to create a virtual machine for the Unified CVP Reporting Server.
| Sequence |
Task |
||
|---|---|---|---|
| 1 |
Create a Virtual Machine from the OVA.
|
||
| 2 |
Install Microsoft Windows Server NTP configuration is required if this machine is not in the same domain as the Unified CCE Roggers, AWs, and PGs. See NTP and Time Synchronization. |
||
| 3 | |||
| 4 | Configure Network Adapters for Cisco Unified CVP | ||
| 5 | Install Antivirus Software | ||
| 6 | Configure Database Drive | ||
| 7 | Run Windows Updates | ||
| 8 | Install Cisco Unified CVP Reporting Server | ||
| 9 |
Create VM for Cisco Unified Communications Manager Publisher
Follow this sequence of tasks to create the virtual machine for the Unified Communications Manager Publisher.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Unified Communications Manager Publisher. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
| 5 |
Configure the Cluster for Cisco Unified Communications Manager |
| 6 | |
|
7 |
Generate and install the Unified Communications Manager License. |
|
8 |
Create VM for Cisco Unified Communications Manager Subscriber
Follow this sequence of tasks to create the virtual machine for the Cisco Unified Communications Manager Subscriber.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Unified Communications Manager Subscriber. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
|
5 |
Generate and install the Unified Communications Manager License. |
|
6 |
Create VMs for Cisco Finesse Primary Nodes
Follow this sequence of steps to create a virtual machine for each of the Cisco Finesse Primary nodes.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Finesse Primary node. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
| 5 |
Create VMs for Cisco Finesse Secondary Nodes
Follow this sequence of tasks to create the virtual machine for each of the Cisco Finesse Secondary nodes.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Finesse Secondary node. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
| 4 |
Create VM for Cisco Unified Intelligence Center Publisher
Follow this sequence of tasks to create the virtual machine for the Unified Intelligence Center Publisher.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Unified Intelligence Center Publisher. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 | |
| 5 |
Create VM for Cisco Unified Intelligence Center Subscriber
Follow this sequence of tasks to create the virtual machine for the Unified Intelligence Center Subscriber nodes.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Unified Intelligence Center Subscriber. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
| 4 |
Create VM for Live Data Primary Node
Follow this sequence of steps to create a virtual machine for the Cisco Live Data Primary node.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Live Data Primary node. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 |
Create VM for Live Data Secondary Node
Follow this sequence of steps to create a virtual machine for the Cisco Live Data Secondary node.
| Sequence |
Task |
|---|---|
| 1 |
Create a Virtual Machine from the OVA. Select Small Live Data Server from the drop-down list for 4000 Agents deployment. Select Larger Live Data Server from the drop-down list for 12000 Agents deployment. |
| 2 | |
| 3 |
Install the Cisco Live Data Secondary node. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
|
4 |
|
| 5 |
Create VM for Cisco Identity Service Publisher
Follow this sequence of steps to create a virtual machine for the Cisco Identity Service Publisher node.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Identity Service Publisher node. See Install Publishers/Primary Nodes of VOS-Based Contact Center Applications. |
| 4 |
Create VM for Cisco Identity Service Subscriber
Follow this sequence of steps to create a virtual machine for the Cisco Identity Service Subscriber node.
| Sequence |
Task |
|---|---|
| 1 | |
| 2 | |
| 3 |
Install the Cisco Identity Service Subscriber node. See Install Subscribers/Secondary Nodes of VOS-Based Contact Center Applications. |
|
4 |
|
| 5 |
Feedback