Installation Tasks
This section provides the sequence to create and set up virtual machines of various components that are required for the Packaged CCE 12000 Agents fresh installation. For information about creating VMs on the appropriate data centers for specific components, see Unified CCE Reference Designs section in the Solution Design Guide for Cisco Unified Contact Center Enterprise, at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/design/guide/pcce_b_soldg-for-packaged-cce-12_5/pcce_b_soldg-for-packaged-cce-12_5_chapter_01.html.
The table outlines the Packaged CCE 12000 Agents fresh installation tasks.
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Component Installation Tasks |
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1 |
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2 |
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3 |
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4 |
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5 |
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6 |
Create VMs for the Cisco Unified Customer Voice Portal Servers |
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7 |
Create VM for Cisco Unified Communications Manager Publisher |
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8 |
Create VM for Cisco Unified Communications Manager Subscriber |
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9 |
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10 |
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11 |
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12 |
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13 |
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14 |
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15 |
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16 |
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17 |
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18 |
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19 |
(Optional) Install Media Server |
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20 |
(Optional) Install Enterprise Chat and Email |
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21 |
(Optional) Install the External HDS |
For the post installation configurations of each component, see Post Installation Configuration section in the Cisco Packaged Contact Center Enterprise Administration and Configuration Guide at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_12_5_1/configuration/guide/pcce_b_admin-and-config-guide_12_5/pcce_b_admin-and-config-guide_12_5_chapter_01.html.
Create Virtual Machines for Components
Create VM for Unified CCE Logger
Follow this sequence of tasks to create a virtual machine for the Unified CCE Logger.
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Sequence |
Task |
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1 |
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2 |
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3 |
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4 |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
Create VM for Unified CCE Router
Follow this sequence of tasks to create a virtual machine for the Unified CCE Router.
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Sequence |
Task |
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1 |
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2 |
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3 |
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4 |
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5 |
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6 |
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7 |
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8 |
Create VM for Unified CCE AW-HDS
Follow this sequence of tasks to create a virtual machine for the Unified CCE AW-HDS.
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Sequence |
Task |
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1 |
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2 |
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3 |
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4 |
Configure Network Adapter for Unified CCE AW-HDS-DDS, AW-HDS, HDS-DDS |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
Create VM for Unified CCE HDS-DDS
Follow this sequence of tasks to create a virtual machine for the Unified CCE HDS-DDS.
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Sequence |
Task |
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1 |
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2 |
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3 |
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4 |
Configure Network Adapter for Unified CCE AW-HDS-DDS, AW-HDS, HDS-DDS |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 |
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11 |
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