The following Campaign Level reports are available:

• Recent SMS Deliveries - Chart and Table views

• Messages Sent and Received by Hour

• Messages Sent and Received by Contact

• Messages Sent and Received by Content

Follow the steps below to see the Campaign Level report for 2-Way SMS campaigns.

1. Click Report in the report tab to display the report screen.

2. The Campaign Level report is the default report.

3. From the date panel, select a From Date for the report.

4. From the date panel, select a To Date for the report.

   Note	For campaign level reports, default reporting period is set as one week; for Average Completion report, it is one day.

5. 5. Select a Campaign Group from the drop-down list.

   Note	To select all groups, select the Select All checkbox. This checkbox is not applicable for the Average Response Time report.

6. Select the Campaign from the drop-down list. This lists only the campaigns for the selected campaign groups.

   Note	To select all campaigns, select the Select All checkbox. This checkbox is not applicable for the Average Response Time report.

7. The forms mapped to this campaign are displayed. From this drop-down list, select the Form for which you want the report.

8. Enter a Contact Number to which you send messages.

This report displays the number of messages sent for a campaign.

In the Chart view, the vertical axis indicates the number of messages sent and the horizontal axis indicates the campaigns for which the messages were sent.

The Chart view displays the report only for the most recent 25 campaigns. These constraints do not apply to the Table view of this report. In this view, use the paging tool to navigate through the report.

From the Campaign Name column, click any campaign to drill down to the Messages Sent and Received by Hour report.

The Messages Sent and Received by Hour report contains the following information:

Time The time interval for this line entry.

This report details the number of messages sent to and the number of responses received from each contact in the selected campaign.

The Messages Sent and Received for All Contacts report contains the following information:

Click any Contact number in the above report to drill down to Messages Sent and Received By Content.

This report displays the content of all questions for a specific contact.

This report displays the content of SMS messages (questions) for a specific contact.

The Messages Sent and Received by Content report contains the following information:

This report gives information of the average time taken (in hours) to complete a full session, for contacts where at least one SMS is sent out.

The Chart view displays the report only for the most recent 25 campaigns. Besides, this does not take into account sessions that average more than 6 hours per session. These constraints are, however, not applicable to the Table view.

The Average Completion Time report contains information as detailed the following table:

This report shows detailed statistics of sessions for a selected campaign. This displays the number of sessions completed, timed out, failed, etc. for a specific campaign.

The Campaign Session Details report contains information as detailed the following table:

You can drill down to four further reports for the Campaign Session Details report. Four sub-reports are available for this report. Click a contact number under the Contact Number column to view one of the four drilled-down reports as listed below:

• Campaign Session Details - Completed, for session-completed contacts

• Campaign Session Details - Timed Out, for contacts with timed-out sessions

• Campaign Session Details - Failed, for contacts having failed sessions

• Campaign Session Details - In Progress, for contacts where a session is in progress

This report shows details of completed sessions.

The Campaign Session Details - Completed report contains information as detailed the following table:

This report shows details for timed-out sessions. A session is considered timed out if the timeout limit as configured is exceeded without a reply received from a customer.

This report shows details for failed sessions. A session is considered failed if any error occurs when the form is processed.

The Campaign Session Details - Failed report contains information as detailed the following table:

This report shows details for sessions in progress. A session is considered In Progress if messages sent or received await responses within the configured timeout

The Campaign Session Details - In Progress report contains information as detailed the following table:

This report displays the average time taken to respond to a question for the selected form.

From the left pane, click Average Response Time to complete the report parameters; this is mandatory. Click Search to display the report in the Chart view.

From the Show As drop-down list, select Table to view the average response time in minutes, for a question.

The Average Response Time report contains information as detailed the following table:

The Call Survey By Hour shows the campaign-wise call guide usage by the hour.

Scrolling down this report, you can see another report - All Contacts with No. of Questions Answered as shown below.

The All Contacts with No. of Questions Answered report contains information as detailed the following table.

To drill down to more details, click a Contact Number in the All Contacts with No. of Questions Answered report. The report lists all the questions asked by the agent and the answers from the customer along with other information about the contact.