Phones

Phones

When you click the icon on the button bar or Quick Menu, the Phones screen appears as shown in the following example.

Figure 1. Sample Phones Screen

This screen displays all phones (and associated lines) that are assigned to you. You can configure aspects of the phone’s lines, such as:

  • Logged into Hunt Group check box — If the phone is a member of a hunt group, you can check or uncheck the box have your phone ring when a call is made to the hunt group. If checked, the phone rings when a call is made to the hunt group. If unchecked, the phone does not ring when a call is made to the hunt group.

  • Phone Language — A dropdown list for phone language. Options available are determined by the language packs installed on the Cisco Unified Communications Manager. If a language is not chosen, the Unified Communications Manager default language is displayed on the phone LCD.

  • Line labels—Line labels allow you to identify your phone line so that you can distinguish between different phone lines. For example, you might label Line 1 with the text “Direct Line to Warehouse1”.

  • Missed calls—The Log Missed Calls check box is used to save a record of all missed calls in the Call History for the phone. If checked, missed calls are logged. If unchecked, missed calls are not logged.

  • Visual and audible Message Waiting Indication (MWI) setting—You can choose how you are alerted when there are messages waiting for you. Visual options are Use System Policy (indications set up by your system administrator), Prompt Only (a unique audible prompt that beeps when you pick up the phone), Light Only (a visual lamp that lights when messages are waiting), Light and Prompt (both visual and audible indicators), and None (no indicators). Audible options are Default, Off, or On.

  • Ring settings—Ring settings determine how your phone rings when an incoming call is received. You can configure different rings for when you are already on a call and when you are not on a call. Options are : Use System Default, Disable, Flash Only, Ring Once, Ring, and Beep Only.

Manage a Phone

Procedure
    Step 1   Click on the button bar.
    Step 2   Click on the phone you want to edit. The associated phone details are displayed. Note that the basic phone details, such as name, phone type, protocol and description are greyed out, and can not be edited.
    Step 3   If the phone is a member of a hunt group, you can check or uncheck the Logged into Hunt Group check box to log in or log out of the hunt group respectively.

    • If checked, the phone rings when a call is made to the hunt group

    • If unchecked, the phone does not ring when a call is made to the hunt group.

    Step 4   Click the Phone Language dropdown list and choose the required language to display on your phone LCD. Only languages that are installed on the Cisco Unified Communications Manager are available in the drop-down list. If no language is chosen, the phone automatically uses the default language configured in Cisco Unified Communications Manager.
    Step 5   Click + next to the line that you want to edit.
    Step 6   Add or edit the Line Label if required.
    Step 7   Check or uncheck the Log Missed Calls checkbox. If checked, this indicates that missed calls are logged.
    Step 8   Configure the required visual message waiting indicator policy if required, by selecting the required option from the dropdown list. The message-waiting policy that you choose depends on the needs of your users. Available options are:
    Option Description
    Use System Policy

    Follows the policy determined by your system administrator. Contact your phone administrator if you are not sure what policy is used.

    Light and Prompt

    Causes the lamp to light and displays the prompt if there is a message waiting on this line of your phone.

    Prompt only

    Displays the prompt if a message is waiting on the primary line.

    Light only

    Lights the message-waiting lamp if a message is waiting on the primary line.

    None

    Causes the lamp to stay off even when you have messages waiting on this line. The message waiting indicator on your phone's display still shows if you have messages on this line.



    Example:An administrative assistant who shares the manager's directory number as a secondary directory number may want to have the policy set to Light and Prompt. The administrator can then see whether the manager's line has pending voice messages. General office members who share a line appearance with a co-worker, might set the policy so the indicator lights only when messages are pending for the primary line appearance.
    Step 9   Configure the required audible message waiting indicator policy if required by selecting the required option from the dropdown list. Available options are : Off, On, or Default.
    Step 10   Configure the required ring setting (phone idle). This defines the way the line on your phone rings when you receive a call while the phone is not in use. Available ring setting options are : Use System Default, Disable, Flash only, Ring once, Ring, and Beep only.
    Step 11   Configure the required ring setting (phone active). This defines the way the line on your phone rings when you receive a call while you are on the phone already. Available ring setting options are : Use System Default, Disable, Flash only, Ring once, Ring, and Beep only.
    Step 12   Click Save changes to implement the settings or Cancel to cancel the changes. Changes made in Self Service are automatically synchronized with Cisco Unified Communications Manager.

    Add a Personal Phone

    Before You Begin

    The ability to add, edit, or delete personal phones is only available if your Self-Service interface has been set up for this capability. Contact your System Administrator for more information.

    Procedure
      Step 1   Click .
      Step 2   In the Your Personal Phones section of the screen, click + Add a Phone to add a new personal phone.

      The Name/Phone screen appears:

      Figure 2. Sample Name/Phone Screen



      Step 3   In the Description field, enter a name for your phone.
      Step 4   In the Number field, enter a number for your phone.
      Step 5   Set the Simultaneous Ring toggle switch to either Ring or Off as required. If Ring is selected, this phone rings simultaneously when your company phone rings. If Off is selected, simultaneous ring is disabled.
      Step 6   Click Next.

      The Line/Time Zone screen appears:

      Figure 3. Sample Line/Time Zone Screen



      Step 7   Check or uncheck the Line check box. When checked, simultaneous ring is active for the selected lines.
      Step 8   Choose the required time zone for the phone from the drop-down list.
      Step 9   Check or uncheck the Set advanced timer options for simultaneous ring check box. If checked, configure the following:
      • Number of seconds to wait before this phone rings when the business line is dialed.
      • Options to prevent redirected calls from going to this phone's voicemail.
      Step 10   Click Next.

      The Ring Schedule screen appears:

      Figure 4. Sample Ring Schedule Screen



      Step 11   Configure the phone's ring schedule: choose either Ring 24/7 or Add a ring schedule as follows:
      1. Choose a ring schedule template from the drop-down list.
      2. Type a ring schedule name.
      3. Specify the days, status, and times for the ring schedule.
      Step 12   Click Save when complete to add the phone or Cancel to cancel the changes.

      Changes made in Self-Service are automatically synchronized with Cisco Unified Communications Manager.

      Edit a Personal Phone

      Procedure
        Step 1   Click Dashboard on the button bar.
        Step 2   In the Your Personal Phones section of the screen, click the Edit icon next to the phone that you want to edit.
        Step 3   Edit the name of your phone in the Description field if required.
        Step 4   Edit the number of your phone in the Number field if required.
        Step 5   Edit the Simultaneous Ring (SR) On/Off toggle switch if required.
        Step 6   Click Next and edit other phone details as required. See Add a Personal Phone for details.
        Step 7   An alternative way to edit personal phone settings is to check the check box next to the phone you want to edit. You can then choose the relevant items to edit, such as Delete, SR On, SR Off, Ring 24/7, and Assign Ring Template.
        Step 8   Click Save when complete to implement the changes or Cancel to cancel the changes. Changes made in Self Service are automatically synchronized with Cisco Unified Communications Manager.

        Delete a Personal Phone

        Procedure
          Step 1   Click on the button bar.
          Step 2   In the Your Personal Phones section of the screen, click Delete next to the phone that you want to delete. A delete confirmation screen is displayed.
          Step 3   Click Yes, delete to delete the personal phone or Cancel to cancel the deletion.