Contents

Voicemail

Voicemail

This screen is only visible if your administrator has allocated a Voice mailbox to you.

If you have a Voice mailbox, you can edit certain Voicemail settings from within Self Service, including Time Zone and Language settings as shown in the following figure.

Figure 1. Sample Voicemail Screen



Change Your Voicemail Settings

If you have a Voicemail box you can modify certain Voicemail settings:

Procedure
    Step 1   Click Voicemail on the Quick Menu to open the Voicemail Settings screen.
    Step 2   Configure the Time Zone and Language settings as required by checking or unchecking the Use System Default Time Zone (for Time Zone) and Use System Default Language (for Languages) check boxes. If the check box is checked, Self Service uses the system default settings. If the check box is unchecked, Self Service uses the setting that is chosen from the associated dropdown list.
    Step 3   Click Save when complete to save the Voicemail settings or Cancel to cancel the changes you made.

    Alternate Numbers and Notification Devices

    Alternate numbers are used to provide users with alternate access points to their Voicemail boxes. You can only add the amount of alternate extensions that have been allocated to you by your administrator.

    Notifications are used to notify you when you have a new Voicemail message. For example, you can configure the system to send you notification using the phone, SMS, or email when you receive a new Voicemail message. You can only add the type and quantity of notifications that have been allocated to you by your administrator.

    Figure 2. Example Alternate Numbers and Notification Devices Screen

    Manage Alternate Numbers and Notification Devices

    To add a new phone number to act as an alternative number or notification device from which you can retrieve Voicemail or Voicemail notifications respectively:

    Procedure
      Step 1   Click the + icon on the Alternate Numbers & Notification Devices screen. The following screen appears:



      Step 2   Enter a Description and Number for the phone.
      Step 3   Check or uncheck the Activate this phone for voicemail retrievals and Activate this phone for voicemail notifications check boxes as required. If you check the box, the phone is activated for the service.
      Step 4   Click Save when complete or Cancel to return to the previous screen.

      The phone details are synchronized with the Voicemail Server, for example Unity Connection.

      What to Do Next

      To remove a number click the Remove (trashcan) icon on the Alternate Numbers & Notification Devicesscreen, next to the number you want to remove and then click Save. Alternatively, you can click the required Edit (pen) icon, enter a new number and description in the relevant field, and click Save. This effectively removes the old number and description and adds the new number and description in one step.

      To change the status of a check box only, simply check or uncheck the box as required and click Save.

      Caller Input

      Caller inputs (if enabled) associate the caller input keys to specific numbers. You can choose an action to associate with each key by choosing it from a dropdown list. The following options are available:

      • Ignore Key

      • Hang Up

      • Take a message

      • Skip Greeting

      • Restart Greeting

      • Transfer to Alternate Contact Number

      • Send caller to User

      You can only see the caller input keys that have been allocated to you by your administrator.

      Figure 3. Example Caller Input Screen

      Manage Caller Input Keys

      Procedure
        Step 1   Click Voicemail on the Quick Menu to open the Voicemail Settings screen.
        Step 2   In the Caller Input area of the screen, configure the caller input keys as required:

        1. Click on the required key (*, #, or 0 to 9).

        2. Choose the required action for the key from the dropdown list. You can only see the caller input keys that have been allocated to you by your administrator. If you choose the Transfer to Alternate Contact Number option, enter the required number in the Extension Number field. If you choose the Send caller to User option, select a user from the dropdown list.

        Step 3   Click Save when complete to save the caller input settings or Cancel to cancel the caller input settings.
        What to Do Next

        Edit a caller input key if required by choosing a different Action for the key from the relevant dropdown list or by changing the target number (as applicable). Click Save when compete.

        Voicemail

        Voicemail

        Voicemail

        This screen is only visible if your administrator has allocated a Voice mailbox to you.

        If you have a Voice mailbox, you can edit certain Voicemail settings from within Self Service, including Time Zone and Language settings as shown in the following figure.

        Figure 1. Sample Voicemail Screen



        Change Your Voicemail Settings

        If you have a Voicemail box you can modify certain Voicemail settings:

        Procedure
          Step 1   Click Voicemail on the Quick Menu to open the Voicemail Settings screen.
          Step 2   Configure the Time Zone and Language settings as required by checking or unchecking the Use System Default Time Zone (for Time Zone) and Use System Default Language (for Languages) check boxes. If the check box is checked, Self Service uses the system default settings. If the check box is unchecked, Self Service uses the setting that is chosen from the associated dropdown list.
          Step 3   Click Save when complete to save the Voicemail settings or Cancel to cancel the changes you made.

          Alternate Numbers and Notification Devices

          Alternate numbers are used to provide users with alternate access points to their Voicemail boxes. You can only add the amount of alternate extensions that have been allocated to you by your administrator.

          Notifications are used to notify you when you have a new Voicemail message. For example, you can configure the system to send you notification using the phone, SMS, or email when you receive a new Voicemail message. You can only add the type and quantity of notifications that have been allocated to you by your administrator.

          Figure 2. Example Alternate Numbers and Notification Devices Screen

          Manage Alternate Numbers and Notification Devices

          To add a new phone number to act as an alternative number or notification device from which you can retrieve Voicemail or Voicemail notifications respectively:

          Procedure
            Step 1   Click the + icon on the Alternate Numbers & Notification Devices screen. The following screen appears:



            Step 2   Enter a Description and Number for the phone.
            Step 3   Check or uncheck the Activate this phone for voicemail retrievals and Activate this phone for voicemail notifications check boxes as required. If you check the box, the phone is activated for the service.
            Step 4   Click Save when complete or Cancel to return to the previous screen.

            The phone details are synchronized with the Voicemail Server, for example Unity Connection.

            What to Do Next

            To remove a number click the Remove (trashcan) icon on the Alternate Numbers & Notification Devicesscreen, next to the number you want to remove and then click Save. Alternatively, you can click the required Edit (pen) icon, enter a new number and description in the relevant field, and click Save. This effectively removes the old number and description and adds the new number and description in one step.

            To change the status of a check box only, simply check or uncheck the box as required and click Save.

            Caller Input

            Caller inputs (if enabled) associate the caller input keys to specific numbers. You can choose an action to associate with each key by choosing it from a dropdown list. The following options are available:

            • Ignore Key

            • Hang Up

            • Take a message

            • Skip Greeting

            • Restart Greeting

            • Transfer to Alternate Contact Number

            • Send caller to User

            You can only see the caller input keys that have been allocated to you by your administrator.

            Figure 3. Example Caller Input Screen

            Manage Caller Input Keys

            Procedure
              Step 1   Click Voicemail on the Quick Menu to open the Voicemail Settings screen.
              Step 2   In the Caller Input area of the screen, configure the caller input keys as required:

              1. Click on the required key (*, #, or 0 to 9).

              2. Choose the required action for the key from the dropdown list. You can only see the caller input keys that have been allocated to you by your administrator. If you choose the Transfer to Alternate Contact Number option, enter the required number in the Extension Number field. If you choose the Send caller to User option, select a user from the dropdown list.

              Step 3   Click Save when complete to save the caller input settings or Cancel to cancel the caller input settings.
              What to Do Next

              Edit a caller input key if required by choosing a different Action for the key from the relevant dropdown list or by changing the target number (as applicable). Click Save when compete.