- About Call Links
- Best Practices for Creating Links
- Maximum Number of Call Links
- Create Link
- Create Multiple Links at the Same Time
- Request Path Cannot Be Changed After Link is Created
- Set Default Display Name for Links
- Set Default Caller ID for Links
- Set Your Links to Automatically Delete
- Set Up Ad Hoc Links to Automatically Start a Call
- Set Up Ad Hoc Links to Control Guests' Video Call Ability
- Set Up Ad Hoc Links for Video Conference Bridges
Manage Call Links
About Call Links
Call links are classified either as in database or ad hoc. When a call link is clicked, the Cisco Jabber Guest web client opens and checks if the link exists in the database. If the link exists in the database, the following operational parameters for the call are taken from the database:
If the link is not listed in the database, the server checks the Allow ad hoc links setting (in Cisco Jabber Guest Administration > Settings > Links). If ad hoc links are enabled, the server sends the call to Cisco Expressway or Cisco Unified Communications Manager using the string to the right of /call/ as the route string. If Allow ad hoc links is disabled, the call is not routed unless the link exists in the database.
Calls can be made to any Cisco Unified Communications Manager endpoint by dialing the directory number (DN). Calls also can be placed using a URI if URI dialing has been enabled.
Best Practices for Creating Links
Allow Time for Links to Replicate
When you create a click-to-call link on a Cisco Jabber Guest server that is a member of a cluster, you must allow a small amount of time before that link is active on all servers in the cluster. This applies whether you create the link by using Cisco Jabber Guest Administration or the link API. In both cases, the link information replicates automatically to all other servers in the cluster. The amount of time required for replication varies depending on factors such as the network connection speed between the servers. Complete replication can occur within a second or may take several seconds.
If you deploy an application that creates links dynamically by using the link API and pushes them to the Cisco Jabber Guest client, we recommend that you factor this replication delay into your design. If a Cisco Jabber Guest user attempts to use a link that has not yet been replicated to the Cisco Jabber Guest server that handles the request, the attempt will fail.
Maximum Number of Call Links
There is no hard limit on the number of links that you can create on a Cisco Jabber Guest single server or cluster. We have tested with upwards of 25,000 links.
Create Link
Want to specify a time and date in which a link is active? For example, if your company is hiring, you can create a link that a candidate uses to call for an interview. You can specify that the link is active between 2:00 p.m. and 4:00 p.m. on the day of the interview.
Step 1 | From Cisco Jabber Guest Administration, click Links. | ||||||||||
Step 2 | Click New. | ||||||||||
Step 3 | Set the
request path, which is the part of the link after
/call. The request path must be unique:
For more information, see Call Link Format. | ||||||||||
Step 4 | For
Destination, do one of the following:
The destination must resolve to a DN or URI that is routable from Cisco Expressway-C and Cisco Unified Communications Manager. | ||||||||||
Step 5 | For Display name, enter the name to display on the client when a call is placed using this link. For example, if the link calls a help desk, enter Customer Support. You can set a default display name for all links. | ||||||||||
Step 6 | For Caller name, enter the name to display on the destination endpoint in the enterprise. For example, if the link calls a physician's hotline, enter MD Hotline caller. If you do not enter a value, the caller name is Jabber Guest. | ||||||||||
Step 7 | For Caller SIP alias, enter the caller ID that you want to display on the destination endpoint
in the enterprise.
If you do not enter a value, the caller ID is the value in the Default caller SIP alias field. The caller ID can only contain the following characters: A–Z, a–z, 0–9, hyphen (-), underscore (_), period (.), and plus sign (+). | ||||||||||
Step 8 | If the link calls a video conference bridge that requires a unique caller name, check Append unique identifier to SIP alias. A unique number is appended to the SIP alias. Each time the link is clicked, the number increments. | ||||||||||
Step 9 | For State, choose when the link is active. | ||||||||||
Step 10 | For Auto call, select the Disable or Enable option. Disable is selected by default. If you select Enable, you must enter the timer in the Seconds field to start a call automatically. The permitted range of values is between 0 and 60. (The Auto call setting is supported only in Cisco Jabber Guest 10.6(9) and its later releases.) | ||||||||||
Step 11 | For Guest video policy, select the option as per the privacy control you wish to set:
(The Guest video policy setting is supported only in Cisco Jabber Guest 10.6(9) and its later releases.) | ||||||||||
Step 12 | Click Create. |
What to Do Next
If you chose start and end dates for any of the links that you created, you can Set Your Links to Automatically Delete
Create Multiple Links at the Same Time
You can create links in bulk by using the Cisco Jabber Guest API.
To download a sample application from the Cisco Jabber Guest API web page, click .
Request Path Cannot Be Changed After Link is Created
You cannot change the request path of a link after the link is created. For example, if the request path of a link reflects the link destination and the link destination changes, you must create a new link. You cannot update the request path to reflect the updated destination.
Set Default Display Name for Links
Complete this task to set a default display name for all links, including ad hoc links.
Set Default Caller ID for Links
Complete this task to set a default caller ID for all links, including ad hoc links.
Set Your Links to Automatically Delete
Set Up Ad Hoc Links to Automatically Start a Call
Complete this task to set a timer to automatically start a call for ad hoc links.
Note | This setting is supported only in Cisco Jabber Guest 10.6(9) and its later releases. |
Set Up Ad Hoc Links to Control Guests' Video Call Ability
You can set controls on the guests' ability to conduct video calls. That way, you can ensure that the guest users can be permitted to make audio calls and you can set restrictions on their video call capability.
Note | This setting is supported only in Cisco Jabber Guest 10.6(9) and its later releases. |
Set Up Ad Hoc Links for Video Conference Bridges
A unique caller name is required to allow Cisco Jabber Guest callers into some video conference bridges. Complete this task to append a unique identifier to ad hoc links.