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If your network uses DHCP, specify the domain name in the DHCP pool. Without this setting, DHCP does not assign a domain to the thin clients. Therefore, the devices cannot register with the Cisco Unified Communications Manager, the client keypads are dimmed, and users cannot make calls.
Example:
ip dhcp pool Non-VXCM server network 10.2.209.0 255.255.255.0 dns-server 10.2.25.11 default-router 10.2.209.1 domain-name rtpvxi.com !
For each Cisco Unified Client Services Framework (CSF) device that you add to the system, Cisco Unified Communications Manager creates a configuration (CNF.xml) file. The CNF file contains the device specifications for the associated user.
When users sign in to Cisco Jabber, Cisco Virtualization Experience Media Edition starts the download of the associated CNF file to the thin client. To ensure the successful transfer of the file, open the relevant ports in all firewall applications to allow the thin client to access the ports. For more information about how to open ports, see the documentation for the firewall software.
Download of the CNF.xml file follows the system setting for HTTP proxy. Ensure that the proxy does not route the HTTP request from the thin client outside of the corporate network.
Command or Action | Purpose | |
---|---|---|
Step 1 | Create a CSF Device and a Directory Number for Each User. | |
Step 2 | Associate New Devices with a User. | |
Step 3 | Enable the CTI Protocol for Users. | |
Step 4 | Configure Cisco Unified Communications Features for Users. | Enable the Unified Communications Manager IM and Presence Service. See the documentation for your version of Cisco Unified Communications Manager. |
![]() Note | You can use the same Cisco Unified Client Services Framework (CSF) devices for the virtual environment, as you do for the nonvirtual environment. We recommend that you create only one CSF device for each virtual user. If multiple devices exist for a virtual user, virtual Jabber automatically selects the first device in the list. |
![]() Note | Perform this task in Cisco Unified Communications Manager. |
Step 1 | From Cisco Unified Communications Manager Administration, choose . |
Step 2 | Search for the user in the Find and List Users window. |
Step 3 | Select the user. |
Step 4 | Select Device Association in the Device Information section. |
Step 5 | Search for the devices that you require in the User Device Association window. |
Step 6 |
Select the devices that you require. For example, you can select a device whose type is Cisco Unified Client Services Framework, and a desk-phone device. |
Step 7 | Select Save Selected/Changes. |
Step 8 | Select Back to User from the menu in the Related Links navigation box at the top right of the window. |
Step 9 | Select Go. |
Step 10 | Verify that the devices are listed in the Device Information section in the End User Configuration window. |
Enable the computer-telephony integration (CTI) protocol for each Cisco Virtualization Experience Media Edition (VXME) user.
Step 1 | From Cisco Unified Communications Manager Administration, choose . |
Step 2 | Search for the user in the Find and List Users window. |
Step 3 | Select the user. |
Step 4 | In the End User Configuration window, scroll down to Permissions Information. |
Step 5 | Select Add to User Group. |
Step 6 | Select the following groups: |
Step 7 | Select Save. |
Enable the Unified Communications Manager IM and Presence Service. See the documentation for your version of Cisco Unified Communications Manager.
For information about how to configure Cisco Unified Communications features for Cisco Jabber, see the deployment and installation guide for your release, available from http://www.cisco.com/c/en/us/support/unified-communications/jabber-windows/products-installation-guides-list.html.
Use this procedure to change the password for a user only if LDAP Authentication is not enabled. If LDAP Authentication is enabled, the passwords are stored on the LDAP Server. For Cisco Unified Communications Manager 9.0 or later, this procedure applies only to passwords for users created locally.
Step 1 | From Cisco Unified Communications Manager Administration, choose . |
Step 2 | Search for the user in the Find and List Users window. |
Step 3 | Select the user. |
Step 4 | In the End User Configuration window, in the Password field, enter a new password for the user. |
Step 5 | In the Confirm Password field, enter the new password for the user again. |
Step 6 | Select Save. |