cmxos sysproxy show command

• Solution If the proxy is not configured on the Cisco CMX, see Configuring a Proxy on Cisco CMX for Cisco Spaces: Asset Locator.

• Solution If proxy is configured correctly on the Cisco CMX, issue one of the following CURL commands. If the command does not give an error and instead outputs many lines of text, then the proxy is able reach the external network and can allow Cisco CMX to communicate with Asset Locator.

  curl https://www.google.com

  OR

  curl http://www.dnaspaces.io

Solution Verify that the correct floor map which was exported from Cisco Prime Infrastructure with APs detecting tags is uploaded in CMX.

Solution Verify if the Floor ID of the Cisco CMX floor map is same as the Floor ID in the Asset Locator floormap (Floor ID is displayed on the floor map page in lower-left corner)

Solution Verify if tags are visible on Cisco CMX floor maps

Solution Verify if the correct floor map was exported.

Solution Ensure that the tags on Cisco CMX floor maps are updated at configured intervals.

Solution Check Location Engine dnaspaces-stream to check if Last Heard Time is updated regularly. If not, check Cisco CMX and Cisco Spaces: Connector.

Solution Verify that same floor maps are uploaded in Asset Locator.

Solution Verify if the Floor ID in the Cisco CMX floor map is same as floor ID in the Asset Locator floor map. Floor ID is displayed in the lower-left corner of the Map page.

Solution Verify tags are shown on Cisco CMX floor maps.

Solution Verify if the email and phone numbers are configured correctly.

Solution Asset Locator provides 100 SMS by default. To enable further SMSs, the Tropos account has to be setup.

Solution Verify if the phone number is validated by the user.