Cisco Packaged Contact Center Enterprise 12.5(1)

데이터 시트

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014

현장 알림

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

보안 권고, 응답 및 알림

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

호환성 정보

Cisco Packaged Contact Center Enterprise 12.5(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.5(x) 14-Apr-2024

릴리스 정보

Cisco Packaged Contact Center Enterprise 12.5(1)

• Release Notes for Packaged Contact Center Enterprise Solution, Release 12.5(1) 21-Jan-2020

문서 로드맵

Cisco Packaged Contact Center Enterprise 12.5(1)

• Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.5(1) and 12.5(2) 03-Apr-2019

기술 참조

Cisco Packaged Contact Center Enterprise 12.5(1)

• Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.5(1) 11-Mar-2024

설치 및 업그레이드 가이드

Cisco Packaged Contact Center Enterprise 12.5(1)

• Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1) and 12.5(2) 05-Feb-2020

컨피그레이션 예시 및 기술 노트

Cisco Packaged Contact Center Enterprise 12.5(1)

• UCCE용 오케스트레이션 구성 11-Oct-2022

컨피그레이션 가이드

Cisco Packaged Contact Center Enterprise 12.5(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.5(1) 09-Jun-2024

기능 가이드

Cisco Packaged Contact Center Enterprise 12.5(1)

• Cisco Packaged Contact Center Enterprise Features Guide, Release 12.5(1) 29-Jul-2021

유지 관리 및 운영 가이드

Cisco Packaged Contact Center Enterprise 12.5(1)

• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.5 03-Feb-2020
• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.5(1) 21-Aug-2023

문제 해결 기술 노트

Cisco Packaged Contact Center Enterprise 12.5(1)

• CCE 솔루션에서 CA 서명 인증서 구현 27-Jul-2023