Cisco Packaged Contact Center Enterprise 12.6(1)

데이터 시트

• Cisco Contact Center Enterprise 12.6 Data Sheet 11-Jun-2023
• Cisco Contact Center Enterprise 11.6 Product Line Data sheet 25-Aug-2017
• Cisco Packaged Contact Center Enterprise 11.5 Data Sheet 04-Mar-2019
• Cisco Packaged Contact Center Enterprise 11.0 Data Sheet 11-Sep-2015

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

English

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.5 05-Jan-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 11.0 01-Aug-2018
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Hosted Editions 9.0 29-Sep-2014

현장 알림

• Field Notice: FN - 72590 - Cloud Connect Is Unable to Check for and Download New Software Due to DevHub Authentication Token Expiration - Workaround Provided 23-Aug-2023

보안 권고, 응답 및 알림

• Cisco Finesse Web-Based Management Interface Vulnerabilities 05-Jun-2024
• Cisco Unified Communications Products Remote Code Execution Vulnerability 24-Jan-2024
• Cisco Finesse Reverse Proxy VPN-less Access to Finesse Desktop Denial of Service Vulnerability 01-Mar-2023
• Cisco Unified Intelligence Center Reflected Cross-Site Scripting Vulnerability 11-Jan-2023
• Cisco Finesse Open Redirect Vulnerability 25-May-2021
• Cisco Finesse Cross-Site Scripting Vulnerabilities 25-May-2021
• Multiple Vulnerabilities in Cisco Packaged Contact Center Enterprise 05-Sep-2018

호환성 정보

Cisco Packaged Contact Center Enterprise 12.6(1)

• Contact Center Enterprise Solution Compatibility Matrix, Release 12.6(x) 16-May-2024

릴리스 정보

Cisco Packaged Contact Center Enterprise 12.6(1)

• Release Notes for Cisco Contact Center Enterprise Solutions Release 12.6(1) 14-May-2021

문서 로드맵

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Documentation Guide, Release 12.6(1) 11-May-2021

기술 참조

Cisco Packaged Contact Center Enterprise 12.6(1)

• Deployment Of Oracle® Enterprise Session Router SIP Proxy in Contact Center Enterprise Solution 11-Apr-2023 (PDF - 1 MB)
• Solution Design Guide for Cisco Packaged Contact Center Enterprise Release 12-6-1 25-Apr-2024
• Solution Design Guide for Cisco Packaged Contact Center Enterprise, Release 12.6(1) 14-May-2021

설치 및 업그레이드 가이드

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Installation and Upgrade Guide, Release 12.6(1) 14-May-2021

컨피그레이션 예시 및 기술 노트

Cisco Packaged Contact Center Enterprise 12.6(1)

• PCCE 12.6 솔루션에서 자체 서명 인증서 교환 28-Jul-2023
• UCCE용 오케스트레이션 구성 11-Oct-2022

컨피그레이션 가이드

Cisco Packaged Contact Center Enterprise 12.6(1)

• Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.6(1) 14-May-2021

기능 가이드

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Features Guide, Release 12.6(1) 14-May-2021

유지 관리 및 운영 가이드

Cisco Packaged Contact Center Enterprise 12.6(1)

• Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.6(1) 21-Aug-2023
• Cisco Packaged Contact Center Enterprise Reporting User Guide, Release 12.6(1) 03-Feb-2020

Support FAQ

Cisco Packaged Contact Center Enterprise 12.6(1)

• CentOS를 사용하는 컨택 센터 구성 요소에 대한 지원 이해 30-Apr-2024

문제 해결 기술 노트

Cisco Packaged Contact Center Enterprise 12.6(1)

• CCE 관리 포털에 표시되는 컨피그레이션 문제를 트러블슈팅합니다. 30-Jan-2023
• CCE로 Google CCAI 하이브리드 서비스 프로비저닝 07-May-2024
• PCCE 환경에서 라이브 데이터 구성 및 문제 해결 05-Aug-2024