Cisco Unified Customer Voice Portal 12.0(1)

데이터 시트

• Cisco Unified Customer Voice Portal 12.5 Data Sheet 10-Mar-2020
• Cisco Unified Customer Voice Portal 12.0 Data Sheet 13-Dec-2019
• Cisco Unified Customer Voice Portal 11.6 Data Sheet 04-Mar-2019
• Cisco Unified Customer Voice Portal 11.5 Data Sheet 09-Aug-2016

EoL (End-of-Life) 및 EoS (End-of-Sale) 알림

최신

• End-of-Sale and End-of-Life Announcement for the Perpetual Licensing for Cisco Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and HCS for Contact Center - Replaced by Flex Contact Center 31-Jan-2022
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription v12.0 for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco FLEX Subscription 11.x for Unified Contact Center Enterprise, Packaged Contact Center Enterprise, Customer Voice Protocol, and Hosted Collaboration Solution for Contact Center 04-Jun-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 12.0 25-Jan-2021
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, Cisco Unified Intelligent Contact Management Enterprise, and Cisco HCS for Contact Center 11.6 12-Mar-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Country-specific Unified Contact Center Enterprise, Packaged Contact Center Enterprise, and Cisco Voice Portal Offers 27-Jan-2020
• End-of-Sale and End-of-Life Announcement for the Cisco Contact Center a la carte Migration and Upgrade offers 30-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco IOS VoiceXML Gateway feature License 02-Jul-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Customer Voice Portal 3.1 11-Jan-2019
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Enterprise, Cisco Packaged Contact Center Enterprise, and Cisco Unified Intelligent Contact Management Enterprise 10.0 31-May-2016
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.0 20-Jan-2015
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 9.0(1) 21-Jul-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 8.5 03-Jan-2014
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal Version 7.0 19-Nov-2010
• End-of-Sale and End-of-Life Announcement for the Cisco Unified Customer Voice Portal 4.1 09-Feb-2010

현장 알림

• Field Notice: FN - 72432 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE)/Unified Contact Center Express (UCCX) Solution: Impact of Chrome Private Network Access Deprecation - Software Upgrade Recommended 01-Feb-2023
• Field Notice: FN - 72306 - Unified Contact Center Enterprise (UCCE)/Packaged Contact Center Enterprise (PCCE) and Unified Customer Voice Portal (CVP): QuoVadis Root CA 2 Decommission Might Affect Smart Licensing - Workaround Provided 29-Mar-2022
• Field Notice: FN - 70374 - Cisco Contact Center Enterprise Agreement (CC EA) Unified Customer Voice Portal (CVP) License Expiration - Software Upgrade Recommended 21-Feb-2019
• Field Notice: FN - 63908 - Functionally Unresponsive Virtual Machine That Runs Contact Center Application - Software Upgrade Recommended 24-Jan-2019
• Field Notice: FN - 63895 - Russian Time Zone Changes October 2014 - For Cisco Unified Contact Center Enterprise Products - Workaround Provided 22-Dec-2014
• Field Notice: FN - 62435 - Cisco Customer Voice Portal (CVP) - CVP Voice Browser may Encounter a Memory Exception Resulting in Out of Service Condition - Patch Required 23-May-2006

보안 권고, 응답 및 알림

• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 21-Jul-2021
• Cisco Unified Customer Voice Portal Insecure Direct Object Reference Vulnerability 03-May-2020
• Cisco Unified Customer Voice Portal Interactive Voice Response Connection Denial of Service Vulnerability 21-Feb-2018
• Cisco Unified Customer Voice Portal Denial of Service Vulnerability 17-Jan-2018
• Cisco Unified Customer Voice Portal Operations Console Privilege Escalation Vulnerability 20-Sep-2017
• Cisco Unified Customer Voice Portal Cross-Site Request Forgery Vulnerability 08-Oct-2015
• Cisco Unified Customer Voice Portal Cross-Site Scripting Vulnerability 02-Oct-2015
• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015
• Multiple Vulnerabilities in Cisco Unified Customer Voice Portal Software 08-Aug-2014
• Cisco Voice Portal Privilege Escalation Vulnerability 31-May-2014
• Voice Product Vulnerabilities on IBM Servers 10-Dec-2011
• Vulnerabilities in H.323 Message Processing 10-Dec-2011

문서 로드맵

Cisco Unified Customer Voice Portal 12.0(1)

• Cisco Unified Customer Voice Portal Documentation Guide Release 12.0(1) 11-Jan-2019

라이선싱 정보

• Open Source Used In Cisco Unified Customer Voice Portal 12.0(1) 11-Jan-2019 (PDF - 3 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.6(1) 13-Aug-2017 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.5(1) 31-Aug-2016 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 11.0(1) 07-Sep-2015 (PDF - 4 MB)
• Open Source Used In Cisco Unified Customer Voice Portal 10.5(1) 18-Jun-2020 (PDF - 3 MB)
• Open Source Used in Cisco Unified Customer Voice Portal 10.0(1) 22-Dec-2013 (PDF - 3 MB)

설치 및 업그레이드 가이드

Cisco Unified Customer Voice Portal 12.0(1)

• Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 03-May-2019

컨피그레이션 예시 및 기술 노트

• CCE VA 구현을 위한 음성 인식 향상을 위해 Google Dialogflow ES 구성 25-Mar-2022
• CVP 12.0에서 JMX(Secure Java Management Extensions) 통신 구성 23-Jul-2020
• CVP CVA(Customer Virtual Assistant) 구성 18-Dec-2023
• Cisco CVP로 Say it Smart 구성 21-Jul-2020
• Configure CVP and IPIVR in a Dual Independant VRU Setup 29-May-2018
• Create an Alias for CVP Reporting Server DB Instance Name 05-Dec-2017
• HTTPS 웹 액세스를 위해 CVP 서버에서 CA 서명 인증서 구성 14-Feb-2017
• How to Collect Heap Dump and Thread dump from CVP VXML Server 27-Nov-2018
• How to Deploy and Configure with the Trunk Utilization Feature with Customer Voice Portal (CVP) 19-Oct-2017
• MRCPv2 ASR/TTS를 사용하는 CVP에 대한 IOS 음성 XML 게이트웨이 19-Sep-2007
• MRCPv1 ASR/TTS를 사용한 CVP에 대한 IOS 음성 XML 게이트웨이 통화 흐름 27-Jun-2007
• OAMP 서버를 사용할 수 없을 때 CVP Reporting Server에서 데이터베이스 제거 일정을 구성합니다. 12-Feb-2016

컨피그레이션 가이드

Cisco Unified Customer Voice Portal 12.0(1)

• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Administration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018
• Configuration Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 01-Jan-2019

기능 가이드

Cisco Unified Customer Voice Portal 12.0(1)

• Feature Guide-Writing Scripts for Cisco Unified Customer Voice Portal, Release 12.0(1) 25-Nov-2018

프로그래밍 설명서

Cisco Unified Customer Voice Portal 12.0(1)

• Element Specifications for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 11-Jan-2019
• Programming Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio, Release 12.0(1) 11-Jan-2019

최종 사용자 가이드

Cisco Unified Customer Voice Portal 12.0(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 26-Aug-2020
• Reporting Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• Say It Smart Specifications for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019
• User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 12.0(1) 17-Dec-2018

유지 관리 및 운영 가이드

Cisco Unified Customer Voice Portal 12.0(1)

• Operations Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) 11-Jan-2019

Support FAQ

• How to View Context Service Account POD Statistics on OAMP 03-Jul-2018

문제 해결 기술 노트

최신

• CVP Smart License 등록 오류 문제 해결 01-Feb-2024
• IP 주소 변경으로 인해 CVP 서버에 연결할 수 없는 문제 해결 22-Apr-2022
• Jconsole에서 CVP VXML 서버 메모리 문제 해결 11-Mar-2022
• CVP 인증서 명령 자동화 20-Oct-2021
• CVP OAMP 문제 해결 페이지 404 오류 30-Sep-2021
• VB PlayMedia 건너뛰기 및 DTMF 버퍼 문제 해결 02-Feb-2021
• Cisco Customer Voice Portal로 세션 업데이트 타이머 문제 해결 22-Jul-2020
• NOAMP VB 컨피그레이션에서 내부 서버 오류를 보고할 때 CVP 12.5 문제 해결 01-Jun-2020
• CVP CVA(Customer Virtual Assistant) 문제 해결 29-May-2020
• Cisco UCCE에서 에이전트 대상 규칙 문제 해결 22-Oct-2019
• CVP RNA 이후 에이전트 상태 및 통화 요청 구성 19-Jul-2019
• 전체 Rootdbs 문제를 보고하는 CVP 문제 해결 11-Oct-2018
• 미디어 파일용 VXML/CVP HTTP 캐시 이해 14-Sep-2018
• CVP OAMP 서버에서 CVP CallServer를 추가할 수 없습니다. 12-Sep-2018
• 상담원 IP 전화의 CLI에서 CVP_10_0_1_0_0_0_490 표시 13-Aug-2018