Cisco SocialMiner

Data sheets e informações sobre o produto

Data sheets

• Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
• Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
• Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015

Notificações de fim de vida útil e vendas

• English

  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  • End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019

Avisos de segurança

Consultorias, respostas e avisos de segurança

• Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
• Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
• Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
• Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
• Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
• Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
• Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
• Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
• Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
• Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
• Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability 04-Nov-2015
• OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015

Field Notices

• Field Notice: FN - 72236 - Unified Contact Center Express (UCCX) Release 11.6.2 ES07 Is Not a Cumulative Release - Software Upgrade Recommended 22-Mar-2022
• Field Notice: FN - 70274 - Deprecate Facebook for Social Media in SocialMiner - Software Upgrade Recommended 30-Jun-2020
• Field Notice: FN - 70511 - Cisco Unified Collaboration Products with VOS (RHEL), Call Home Certificate Will Expire on 2020-02-07 - Workaround Provided 04-Feb-2020
• Field Notice: FN - 64244 - December 31, 2016 Leap Second Impact to Voice and Unified Communications Devices 11-Jan-2017
• Field Notice: FN - 63626 - SocialMiner Twitter Account Does Not Authorize - Software Upgrade Recommended 13-Mar-2013

Versão e compatibilidade

Release Notes

• Cisco SocialMiner 12.0(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(2)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 10.6(1)

  • Release Notes for Cisco SocialMiner Release 10.6(2) 23-May-2017
  • Release Notes for Cisco SocialMiner Release 10.6(1) 05-Dec-2014

Referência

Informação

• Cisco SocialMiner 11.6(1)

  • Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)

• Cisco SocialMiner 10.6(1)

  • Open Source Software used in Cisco SocialMiner, Release 10.6(1) 02-Dec-2014 (PDF - 5 MB)

Roadmaps de Documentación

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014

Projeto

Guias de Desenho

• Cisco SocialMiner 12.0(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019

• Cisco SocialMiner 11.6(1)

  • Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017

Instalação e atualização

Guias de Instalação e Atualização

• Cisco SocialMiner 12.0(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) 23-May-2017

Configuração

Guias de Configuração

• Cisco SocialMiner 12.0(1)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018

• Cisco SocialMiner 11.6(2)

  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018

• Cisco SocialMiner 11.6(1)

  • Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  • Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017

Notas Técnicas e Exemplos de Configuração

• Cisco SocialMiner 11.6(1)

  • Integração de SocialMiner com o Gmail em UCCX 11.6 24-Nov-2017
• Configurar o CCP (anteriormente o SocialMiner) com o Ative Diretory 06-Oct-2020
• Compreenda Certificados ECDSA em uma solução UCCX 04-Apr-2017
• Integre SocialMiner com server do Cisco Unified Presence (COPOS) para enviar a notificação IM para WebChat 18-Mar-2016

Manutenção e operação

Guias para o Usuário Final

• Cisco SocialMiner 11.6(2)

  • Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  • Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018

• Cisco SocialMiner 11.6(1)

  • Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019

• Cisco SocialMiner 10.6(1)

  • Cisco SocialMiner User Guide Release 10.6(1) 09-Dec-2014

Notas Técnicas de Manutenção e Funcionamento

• Pesquisar no CCP (anteriormente SocialMiner) com os filtros de data 30-Sep-2021

Solução de Problemas

Notas Técnicas de Troubleshooting

• Cisco SocialMiner 10.6(1)

  • Apoio do SHA-256 para UCCX 20-Apr-2017
• Solucionar problemas do recurso de solicitação de agente do SocialMiner (retorno de chamada) com UCCE 17-Apr-2020
• UCCX e SocialMiner: Análise do Log de Classificação de Chat de Bolhas e Pós-Chat 23-Jan-2019
• Incapaz de autorizar a alimentação nova de Facebook com erro: “Não pode carregar a URL: O domínio desta URL não é incluído nos domínios do app” 25-Jul-2018
• Mudanças de Facebook Graph API (mola 2018) e suas implicações em Cisco SocialMiner 17-Apr-2018
• Integre UCCX com o SocialMiner para o email do agente - melhores prática da troca 12-Oct-2017
• Configurações não suportada para UCCX e integração de SocialMiner para características da NON-Voz 01-Aug-2017