Cisco Outbound Option

产品手册和产品信息

产品手册

• Cisco Outbound Option 12-Feb-2008

生命周期终止和销售终止通知

• End-of-Sale and End-of-Life Announcement for the Cisco Outbound Option for Avaya in Cisco Unified Intelligent Contact Management Enterprise and Hosted Releases 7.0, 7.1, 7.2 26-Mar-2008

安全公告

公告

• Cisco Response to UK Ofcom Regulations 2003 (including 2008 and 2010 revisions) Product Bulletin 25-Apr-2017

安全公告、响应和通知

• XSS and SQL Injection in Cisco CallManager/Unified Communications Manager Logon Page 10-Jul-2015

问题信息通告（Field Notice）

• Field Notice: FN - 63510 - Cisco Unified CCE Outbound Option: SIP Dialer Instability Due to Certain Gateway Messages - Patch Recommended 06-Apr-2012
• Field Notice: FN - 62853 - IP Contact Center (IPCC) Enterprise and Hosted Products Interactive Voice Response (IVR) Inbound and Outbound Call Problems 25-Jul-2007

安装和升级

安装和升级指南

• Outbound Option Guide for Cisco Unified Contact Center Enterprise & Hosted, Release 8.5(1) 24-Sep-2012 (PDF - 6 MB)

配置

配置示例和技术说明

• 配置UCCE出站选项高可用性并排除故障 — 快速参考 30-Jul-2019
• 配置PCCE出站选项 — 在传输到代理进行SIP时禁用回铃 30-May-2017
• SIP Outbound Dialer使用一不同的呼叫方ID每活动配置示例 03-Oct-2013
• IPCC企业的IP 拨号故障 14-Jun-2005

维护和运行

最终用户指南

• 思科呼出选项 10.0(1)

  • Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 10.0(1) 30-Nov-2021
  • Outbound Option Guide for Cisco Unified Contact Center Enterprise and Hosted Release 9.0(1) 10-Mar-2014

故障排除

故障排除技术说明

• 排除outbound HA选项故障，当失效在日志记录器B是启用的 17-Jan-2018
• 设置和收集UCCE跟踪日志 03-Jan-2018
• SIP拨号程序和MR PIM重置与乙肝超时 09-Jul-2013
• UCCE Outbound Dialer失败与WinDump进程 08-Jul-2013
• UCCE SIP拨号程序无拨号音问题 06-Jun-2013
• 出站选项：拨号不准时开始 29-May-2008
• 出站选项：确定编号是否出现于禁播电话列表 25-Sep-2007
• 当Cisco Outbound Option Dialer不拨号时的故障排除 31-Jul-2006