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思科统一联络中心管理门户


状态	在售订购此系列
系列发布日期	22-AUG-2006

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文档分类

安全公告
- Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022
版本和兼容性
- 思科统一联系中心管理门户 9.1(1)
  - Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)
参考
- Cisco Unified Contact Center Management Portal 12.6(1)
  - Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
- Cisco Unified Contact Center Management Portal 12.5(1)
  - Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
- 思科统一联系中心管理门户 12.0(1)
  - Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)
- 思科统一联系中心管理门户 12.0(1)
  - Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  - Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)
- 思科统一联系中心管理门户 9.1(1)
  - Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)
安装和升级
- 升级双面Unified CCMP 09-Nov-2011
- Cisco Unified Contact Center Management Portal 12.6(1)
  - System Requirements for Enterprise Chat and Email, Release 12.6(1) (For UCCE and PCCE) 13-Mar-2024 (PDF - 393 KB)
  - Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 05-Jan-2023 (PDF - 1 MB)
- Cisco Unified Contact Center Management Portal 12.5(1)
  - Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
  - Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020
- 思科统一联系中心管理门户 12.0(1)
  - Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)
- 思科统一联系中心管理门户 9.1(1)
  - Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)
配置
- 在CCMP中配置Supervisor Active Directory集成 23-Nov-2020
维护和运行
- Cisco Unified Contact Center Management Portal 12.6(1)
  - Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
  - User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
  - Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
- Cisco Unified Contact Center Management Portal 12.5(1)
  - Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
  - User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
  - Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)
- 思科统一联系中心管理门户 12.0(1)
  - Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
  - Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
  - User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)
- 思科统一联系中心管理门户 9.1(1)
  - Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 19-Jun-2014 (PDF - 1011 KB)
  - User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 24-Jul-2013 (PDF - 1 MB)
- 思科统一联系中心管理门户 9.1(1)
  - Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  - Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)
故障排除
- 在CCMP上重新初始化复制（订用） 14-Feb-2022
- 使用Precision队列排除部署中CCMP缓存重建缓慢故障 01-Feb-2021
- 统一通信(UC)、非UC和第三方虚拟机(VM)共存故障排除 19-May-2017
- CCMP Reskill尝试生成错误“Global Operation request failed: SEC_Provision_Route” 26-Oct-2016
- CCMP DBCheck工具不启动 21-Aug-2013
- 排除Cisco Unified Contact Center Management Portal问题故障 07-Jan-2013
- 升级双面Unified CCMP 09-Nov-2011

以下是Cisco Unified Contact Center Management Portal系列中的版本：

除非另有说明，否则Cisco Unified Contact Center Management Portal的文档适用于所有版本。

思科统一联系中心管理门户12.0(1)
思科统一联系中心管理门户12.5(1)
思科统一联系中心管理门户12.6(1)