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Cisco SocialMiner


Status	可選從系列中訂購
系列發佈日期	29-OCT-2010

支援的版本：Cisco SocialMiner 11.6(1)、11.6(2)和12.0(1)

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重要資料

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資料表和產品資訊
- English
  - End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 9.0(1) 31-Aug-2015
  - End-of-Sale and End-of-Life Announcement for the Cisco SocialMiner 8.5 11-Jan-2019
- Cisco SocialMiner 11.6 Data Sheet 25-Aug-2017
- Cisco SocialMiner 11.5 Data Sheet 07-Jul-2017
- Cisco SocialMiner 11.0 Data Sheet 25-Aug-2015
資安公告
- Cisco SocialMiner Chat Feed Cross-Site Scripting Vulnerabilities 23-Jan-2019
- Cisco SocialMiner Cross-Site Scripting Vulnerability 17-Oct-2018
- Cisco SocialMiner Notification System Denial of Service Vulnerability 16-May-2018
- Cisco SocialMiner XML External Entity Injection Vulnerability 06-Sep-2017
- Cisco SocialMiner Cross-Site Scripting Vulnerability 21-Jun-2017
- Apache Struts2 Jakarta Multipart Parser File Upload Code Execution Vulnerability Affecting Cisco Products 10-Mar-2017
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: January and February 2017 30-Jan-2017
- Multiple Vulnerabilities in Network Time Protocol Daemon Affecting Cisco Products: November 2016 23-Nov-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: September 2016 27-Sep-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: May 2016 04-May-2016
- Multiple Vulnerabilities in OpenSSL Affecting Cisco Products: March 2016 02-Mar-2016
- Vulnerability in GNU glibc Affecting Cisco Products: February 2016 18-Feb-2016
- Multiple Vulnerabilities in OpenSSL (December 2015) Affecting Cisco Products 04-Dec-2015
- Cisco SocialMiner WeChat Page Cross-Site Scripting Vulnerability 04-Nov-2015
- OpenSSL RSA Temporary Key Cryptographic Downgrade Vulnerability 08-Oct-2015
版本和相容性
- Cisco SocialMiner 12.0(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
- Cisco SocialMiner 11.6(2)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018
- Cisco SocialMiner 11.6(1)
  - Release Notes for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 10.6(1)
  - Release Notes for Cisco SocialMiner Release 10.6(2) 23-May-2017
  - Release Notes for Cisco SocialMiner Release 10.6(1) 05-Dec-2014
參考
- Cisco SocialMiner 11.6(1)
  - Open Source Used In Cisco SocialMiner 11.6(1) 14-Aug-2017 (PDF - 11 MB)
- Cisco SocialMiner 10.6(1)
  - Open Source Software used in Cisco SocialMiner, Release 10.6(1) 02-Dec-2014 (PDF - 5 MB)
- Cisco SocialMiner 12.0(1)
  - Cisco SocialMiner Documentation Guide, Release 12.0(1) 11-Jan-2019
- Cisco SocialMiner 11.6(1)
  - Cisco SocialMiner Documentation Guide, Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 10.6(1)
  - Cisco SocialMiner Documentation Guide Release 10.6(1) 05-Dec-2014
設計
- Cisco SocialMiner 12.0(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 12.0(1) 11-Jan-2019
- Cisco SocialMiner 11.6(1)
  - Solution Design Guide for Cisco Unified Contact Center Express, Release 11.6(1) 24-Aug-2017
安裝與升級
- Cisco SocialMiner 12.0(1)
  - Cisco SocialMiner Installation and Upgrade Guide Release 12.0(1) 15-Feb-2019
- Cisco SocialMiner 11.6(2)
  - Cisco SocialMiner Installation and Upgrade Guide Release 11.6(2) 25-Aug-2018
- Cisco SocialMiner 11.6(1)
  - Cisco SocialMiner Installation and Upgrade Guide Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 10.6(1)
  - Cisco SocialMiner Installation and Upgrade Guide, Release 10.6(2) 23-May-2017
設定
- Cisco SocialMiner 12.0(1)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 12.0(1) 11-Jan-2019
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 12.0(1) 12-Dec-2018
- Cisco SocialMiner 11.6(2)
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(2) 08-Aug-2018
- Cisco SocialMiner 11.6(1)
  - Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.6(1) 03-Aug-2020
  - Port Utilization Guide for Cisco Unified Contact Center Express Solution, Release 11.6(1) 24-Aug-2017
- Cisco SocialMiner 11.6(1)
  - 在UCCX 11.6上將SocialMiner與Gmail整合 24-Nov-2017
- 使用Active Directory配置CCP（以前稱為SocialMiner） 06-Oct-2020
- 瞭解UCCX解決方案中的ECDSA證書 04-Apr-2017
- 將SocialMiner與Cisco Unified Presence Servers(CUPS)整合以傳送WebChat的IM通知 18-Mar-2016
維護與營運
- Cisco SocialMiner 11.6(2)
  - Cisco SocialMiner User Guide Release 11.6(2) 06-Aug-2018
  - Cisco SocialMiner User Guide Release 11.6(2) 23-Jul-2018
- Cisco SocialMiner 11.6(1)
  - Cisco SocialMiner User Guide Release 11.6(1) 30-Jul-2019
- Cisco SocialMiner 10.6(1)
  - Cisco SocialMiner User Guide Release 10.6(1) 09-Dec-2014
- 使用日期篩選器搜尋CCP（前身為SocialMiner） 30-Sep-2021
疑難排解
- Cisco SocialMiner 10.6(1)
  - 適用於UCCX的SHA-256支援 20-Apr-2017
- 使用UCCE對SocialMiner代理請求（回叫）功能進行故障排除 17-Apr-2020
- UCCX和SocialMiner:Bubble Chat和Post Chat評分日誌分析 23-Jan-2019
- 無法授權新的Facebook源，出現錯誤："無法載入URL:此URL的域未包含在應用的域中」 25-Jul-2018
- Facebook Graph API更改（2018年春）及其對Cisco SocialMiner的影響 17-Apr-2018
- 將UCCX與SocialMiner for Agent Email - Exchange整合最佳實踐 12-Oct-2017
- Unsupported Configurations for UCCX and SocialMiner Integration for Non-Voice Features 30-Aug-2017