思科整合客服中心管理入口網站

資安公告

安全建議、回應和注意事項

• Cisco Unified Contact Center Management Portal and Unified Contact Center Domain Manager Privilege Escalation Vulnerability 12-Jan-2022

版本和相容性

發佈通知

• 思科整合客服中心管理入口網站 9.1(1)

  • Release Notes for Cisco Unified Contact Center Management Portal Release 9.1(1) 28-Aug-2013 (PDF - 160 KB)

參考

技術參考

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 2 MB)

• 思科整合客服中心管理入口網站 12.5(1)

  • Web Services Reference for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)

授權資料

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Open Source Used In Cisco Unified Contact Center Enterprise Solutions 12.0(1) 11-Jan-2019 (PDF - 26 MB)
  • Open Source Used In Cisco CTI Object Server for Contact Center Enterprise Solutions 12.0(1) 07-Jan-2019 (PDF - 1 MB)

• 思科整合客服中心管理入口網站 9.1(1)

  • Open Source Used in Cisco Unified Contact Center Management Portal, Release 9.1(1) 04-Jun-2013 (PDF - 926 KB)

安裝與升級

安裝和升級技術筆記

• 升級雙面Unified CCMP 09-Nov-2011

安裝和升級指南

• Cisco Unified Contact Center Management Portal 12.6(1)

  • System Requirements for Enterprise Chat and Email, Release 12.6(1) (For UCCE and PCCE) 13-Mar-2024 (PDF - 393 KB)
  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 05-Jan-2023 (PDF - 1 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 05-Jan-2023 (PDF - 1 MB)

• 思科整合客服中心管理入口網站 12.5(1)

  • Installation and Configuration Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 05-Jan-2023 (PDF - 1 MB)
  • Pre-installation Planning Guide for Cisco Unified Intelligent Contact Management, Release 12.5(1) 05-Feb-2020

• 思科整合客服中心管理入口網站 9.1(1)

  • Installation Guide for Cisco Unified Contact Center Management Portal, Release 9.1 17-Mar-2014 (PDF - 2 MB)

設定

配置示例和技術筆記

• 在CCMP中配置Supervisor Active Directory整合 23-Nov-2020

維護與營運

終端用戶指南

• Cisco Unified Contact Center Management Portal 12.6(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 958 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.6(1) 12-May-2021 (PDF - 2 MB)

• Cisco Unified Contact Center Management Portal 12.0(1)

  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.0(1) 10-Jan-2019 (PDF - 3 MB)
  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 980 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.0(1) 07-Jan-2019 (PDF - 2 MB)

• 思科整合客服中心管理入口網站 12.5(1)

  • Security Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 961 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 2 MB)
  • Integrated Configuration Environment (ICE) for Cisco Unified Contact Center Management Portal, Release 12.5(1) 22-Jan-2020 (PDF - 3 MB)

• 思科整合客服中心管理入口網站 9.1(1)

  • Security Guidelines for Cisco Unified Contact Center Management Portal, Release 9.1 19-Jun-2014 (PDF - 1011 KB)
  • User Guide for Cisco Unified Contact Center Management Portal, Release 9.1 24-Jul-2013 (PDF - 1 MB)

維護和運作指南

• 思科整合客服中心管理入口網站 9.1(1)

  • Administration Guide for Cisco Unified Contact Center Management Portal 9.1 19-Jun-2014 (PDF - 1 MB)
  • Administration Manual for Cisco Unified Contact Center Management Portal, Release 9.0(1) 04-Mar-2014 (PDF - 1 MB)

疑難排解

疑難排解技術筆記

• 在CCMP上重新初始化複製（訂閱） 14-Feb-2022
• 對具有Precision隊列部署的慢速CCMP快取重建進行故障排除 01-Feb-2021
• 對統一通訊(UC)、非UC和第三方虛擬機器(VM)並存進行故障排除 19-May-2017
• CCMP Reskill嘗試生成錯誤「全域性操作請求失敗：SEC_Provision_Route」 26-Oct-2016
• CCMP DBCheck工具未啟動 21-Aug-2013
• 排除Cisco Unified Contact Center Management Portal故障 07-Jan-2013
• 升級雙面Unified CCMP 09-Nov-2011