Cisco Unity Connection Reconfiguration and Upgrade Guide, Release 1.x - Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version [Cisco Unity Connection]

Table Of Contents

Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version

Task List for Upgrading Cisco Unity Connection Software to the Shipping Version on the Connection Server

Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server

Downloading Software for the Upgrade

Uninstalling Cisco Security Agent for Cisco Unity

Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity

Upgrading Cisco Unity Connection or Voice-Recognition Software

Reinstalling Cisco Unity Connection Languages

Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version

The task list and procedures in this chapter apply only to upgrading the Cisco Unity Connection or voice-recognition software to the currently shipping version. Note that the list contains some tasks that reference instructions in other Connection documentation.

For information on adding Cisco Unity Connection features, see the "Adding Licensed Features to Cisco Unity Connection" chapter after you have finished upgrading the software.

This chapter contains the following sections:

•Task List for Upgrading Cisco Unity Connection Software to the Shipping Version on the Connection Server

•Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server

•Downloading Software for the Upgrade

•Uninstalling Cisco Security Agent for Cisco Unity

•Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity

•Upgrading Cisco Unity Connection or Voice-Recognition Software

•Reinstalling Cisco Unity Connection Languages

Task List for Upgrading Cisco Unity Connection Software to the Shipping Version on the Connection Server

1. Determine whether the version of Cisco Security Agent for Cisco Unity installed on the Cisco Unity Connection server, if any, is earlier than the latest version available on the Cisco Software Center website:

a. For instructions on determining the version of Cisco Security Agent for Cisco Unity installed on the Connection server, refer to the "Determining the Software Version" section in any Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

b. For the version of Cisco Security Agent for Cisco Unity that is included in the latest Cisco Unity Server Updates wizard, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

2. Download software for the upgrade. See "Downloading Software for the Upgrade" section.

3. If the version of Cisco Security Agent for Cisco Unity installed on the Connection server is earlier than the version installed by the latest Cisco Unity Server Updates wizard, stop and uninstall the version that is installed on the server. See the "Uninstalling Cisco Security Agent for Cisco Unity" section.

4. Install the latest Microsoft service packs and updates, and the latest version of Cisco Security Agent for Cisco Unity, as applicable. See the "Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity" section.

5. If you downloaded the latest version of the Cisco Unity Connection Disaster Recovery tools (DiRT) in Task 2., install the Disaster Recovery Backup tool on the Cisco Unity Connection server.

6. Back up Cisco Unity Connection data and voice messages by using the Connection Disaster Recovery Backup tool. (If you did not download and install the latest version, use the version in Tools Depot.) For instructions, refer to Disaster Recovery Backup tool Help. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryBackup.exe.)

7. If Connection languages other than English-United States are installed: Uninstall all Connection languages other than English-United States (you downloaded new versions of language files in Task 2.) You will reinstall language files after you have upgraded Cisco Unity Connection software to the shipping version.

Caution The version of languages that you install must match the version of Cisco Unity Connection installed, or language installation will fail.

8. Upgrade Cisco Unity Connection software. See the "Upgrading Cisco Unity Connection or Voice-Recognition Software" section.

9. If you uninstalled Connection languages in Task 7.: Reinstall Connection languages. For installation instructions, see the following documentation, depending on the Connection version:

•For Connection 1.2(1) and later, see the "Reinstalling Cisco Unity Connection Languages" section.

•For Connection 1.1(1), refer to Installing Cisco Unity Connection Version 1.1(1) Languages at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

10. Install the service release for the shipping version of Cisco Unity Connection, if available. Instructions for installing the service release are available in the following documentation, depending on the Connection version:

•For Connection 1.2(1) and later, refer to Release Notes for Cisco Unity Connection <Version> Service Release <Number> at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

•For Connection 1.1(1), refer to the "Cisco Unity Connection 1.1(1) Service Release 1" section under "New Support—Release 1.1(1)" in Release Notes for Cisco Unity Connection Release 1.1(1) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

11. If the system is using a separate voice-recognition server: Continue with the "Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server" section.

Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server

1. Determine whether the version of Cisco Security Agent for Cisco Unity installed on the voice-recognition server, if any, is earlier than the latest version available on the Cisco Software Center website:

a. For instructions on determining the version of Cisco Security Agent for Cisco Unity installed on the voice-recognition server, refer to the "Determining the Software Version" section in any Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

b. For the version of Cisco Security Agent for Cisco Unity that is included in the latest Cisco Unity Server Updates wizard, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

2. If you have not already downloaded software for the Connection upgrade: Download software. See the "Downloading Software for the Upgrade" section. You do not need to download the Disaster Recovery tools or Connection languages.

3. If the version of Cisco Security Agent for Cisco Unity installed on the voice-recognition server is earlier than the version installed by the latest Cisco Unity Server Updates wizard, stop and uninstall the version that is installed on the server. See the "Uninstalling Cisco Security Agent for Cisco Unity" section.

4. Install the latest Microsoft service packs and updates, and the latest version of Cisco Security Agent for Cisco Unity, as applicable. See the "Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity" section.

5. Upgrade voice-recognition software. See the "Upgrading Cisco Unity Connection or Voice-Recognition Software" section.

6. Install the service release for the shipping version of Cisco Unity Connection, if available. Instructions for installing the service release are available in the following documentation, depending on the Connection version:

•For Connection 1.2(1) and later, refer to Release Notes for Cisco Unity Connection <Version> Service Release <Number> at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

•For Connection 1.1(1), refer to the "Cisco Unity Connection 1.1(1) Service Release 1" section under "New Support—Release 1.1(1)" in Release Notes for Cisco Unity Connection Release 1.1(1) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Downloading Software for the Upgrade

This section lists the software needed to upgrade Cisco Unity Connection to the shipping version. The Cisco Unity Connection Reconfiguration and Upgrade Guide instructs you when to install the software you download.

Note To access software download pages, you must be logged on to Cisco.com as a registered user.

Download the following software for all upgrades:

Cisco Unity Connection Server Updates Wizard

The latest version of the Cisco Unity Server Updates wizard, which installs the latest Microsoft updates that are required with Connection, and the latest version of Cisco Security Agent for Cisco Unity. The wizard is available from the Cisco Unity Connection Software Download page.

Even if you have the Connection DVD for the currently shipping version, we recommend that you download the Server Updates wizard, which may have been updated after the disc was produced.

Instructions for downloading and burning a disc of the Server Updates wizard are available in the release notes for the applicable Connection version at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Note Because of export controls on the strong encryption in the Server Updates wizard, the first time you download the wizard, you need to fill out a brief questionnaire. Follow the on-screen prompts.

(For a list of the updates that are installed, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. For information on Cisco Security Agent for Cisco Unity, see Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.)

Cisco Unity Connection Service Release

The Cisco Unity Connection service release (a rollup of Cisco Unity Connection engineering specials) for the shipping version, if available. Instructions for downloading the service release are available in the following locations, depending on the Connection version:

•For Connection 1.2(1) and later, in the applicable version of Release Notes for Cisco Unity Connection <Version> Service Release <Number> at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Note If there are no release notes available, a service release for the shipping version has not been released yet.

•For Connection 1.1(1), in Release Notes for Cisco Unity Connection Release 1.1(1) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Cisco Unity Connection DVD Image

If you do not have the Cisco Unity Connection DVD or if the version on the DVD is earlier than the currently shipping version, download the DVD image for the currently shipping Connection version from the Cisco Unity Connection Software Download page.

Instructions for downloading and burning a disc of the DVD image are available in the release notes for the applicable Connection version at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

Cisco Unity Connection Languages

If Connection languages other than English-United States are installed, versions of the language files that match the version of Cisco Unity Connection to which you are upgrading. With a Connection software upgrade, you must also reinstall Connection languages.

Caution The version of languages that you install must match the version of Cisco Unity Connection installed, or language installation will fail.

Languages other than English-United States are not included on the Cisco Unity Connection DVD. You must download language files from the Cisco Unity Connection Software Download page. (Depending on your license settings, English-United States may not be available.)

Instructions for downloading and burning a disc of the languages that you want to upgrade are available in the following locations, depending on the Connection version:

•For Connection 1.2(1) and later, in the release notes for the applicable Connection version at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

•For Connection 1.1(1), in Installing Cisco Unity Connection Version 1.1(1) Languages at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Cisco Unity Connection Disaster Recovery Tools

The latest version of the Cisco Unity Connection Disaster Recovery tools (DiRT). DiRT is used to back up Cisco Unity Connection data and voice messages before the upgrade and to restore Cisco Unity Connection data and messages, if necessary. (The tools are included on the Cisco Unity Connection DVD, but updates are posted regularly to the Cisco Unity Tools website.)

DiRT is available at http://www.ciscounitytools.com/Applications/CxN/DIRT/DIRT.html.

Microsoft Service Packs

The latest service packs recommended for use with Cisco Unity Connection, if any were qualified after the shipping version of Connection was released. Available on the Microsoft website. Also download or print the installation instructions.

For information on recommended service packs, refer to the "Recommended Service Packs—Cisco Unity Connection Server" and "Recommended Service Packs—Optional Voice Recognition Server" sections of Cisco Unity Connection System Requirements, and Supported Hardware and Software at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

Uninstalling Cisco Security Agent for Cisco Unity

To upgrade to the latest version of Cisco Security Agent for Cisco Unity, you need to stop the Cisco Security Agent service and uninstall Cisco Security Agent for Cisco Unity. You will reinstall Cisco Security Agent for Cisco Unity later in the upgrade process.

To Uninstall Cisco Security Agent for Cisco Unity

Step 1 Log on to Windows by using an account that is a member of the local Administrators group.

Step 2 Stop the Cisco Security Agent service:

a. On the Windows Start menu, click Programs > Administrative Tools > Services.

b. In the right pane, double-click Cisco Security Agent.

c. On the General tab, click Stop to stop the service immediately.

d. Click OK to close the Cisco Security Agent Properties dialog box.

Step 3 On the Windows Start menu, click Programs > Cisco Systems > Uninstall Cisco Security Agent.

Step 4 Click Yes to confirm that you want to uninstall Cisco Security Agent for Cisco Unity.

Step 5 Click Yes again to restart the server.

Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity

To Install the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity

Step 1 If you downloaded any Microsoft service packs when you downloaded software in the "Downloading Software for the Upgrade" section, install them now. Follow the instructions that you printed when you downloaded the service packs.

Step 2 Insert the "Cisco Unity Server Updates wizard <date>" CD that you burned in the "Downloading Software for the Upgrade" section into the DVD drive on the server.

Step 3 Run ServerUpdatesWizard.exe.

Step 4 Follow the on-screen prompts.

Upgrading Cisco Unity Connection or Voice-Recognition Software

You run the Cisco Unity Connection Setup program to upgrade Connection software on the Connection server or to upgrade voice-recognition software on a separate server. The Setup program checks the system, prompts you to specify the software to install and where, then upgrades the software you select.

To Upgrade Cisco Unity Connection or Voice-Recognition Software

Step 1 On the Connection or voice-recognition server, log on to Windows by using an account that is a member of the local Administrators group.

Step 2 If you are upgrading software on a separate voice-recognition server, skip to Step 3.

If you are upgrading software on the Connection server, stop Connection:

a. In the system tray, right-click the Cisco Unity Connection Server Status icon, and click Stop > Cisco Unity Connection.

b. On the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Connection Server Status.

c. In the Cisco Unity Connection Server Status utility, confirm that the Server Status tab displays "Cisco Unity Connection is stopped" before you continue with Step 3.

Step 3 Insert the applicable Cisco Unity Connection disc in the DVD drive:

•The DVD you burned after downloading the software image from the Cisco Unity Connection Software Download page (in the "Downloading Software for the Upgrade" section).

•The applicable DVD shipped with Connection. Note that one disc is for installing Connection on a system with 24 or fewer voice ports, and the other is for installing Connection on a system with 25 or more voice ports.

Step 4 On the Connection DVD, browse to the root directory, and run Setup.exe.

Step 5 Follow the on-screen prompts.

Step 6 When the upgrade is complete, restart the server when prompted.

Step 7 If you are upgrading software on a separate voice-recognition server, skip to Step 8.

If you are upgrading software on the Connection server, in the Server Status utility (which starts automatically when you restart the server), confirm that the Server Status tab displays "Cisco Unity Connection is currently running" before you continue with Step 8.

Step 8 Test the upgrade:

a. Call Connection, and confirm that it answers.

b. Confirm that you can log on to the Cisco Personal Communications Assistant (PCA) as a subscriber.

c. For a system using voice recognition, either on the Connection server or on a separate voice-recognition server, log into a voice-recognition-enabled voice mailbox, and confirm that Connection plays the voice-recognition conversation.

Reinstalling Cisco Unity Connection Languages

Caution The version of the languages that you reinstall must match the version of Cisco Unity Connection installed, or reinstalling languages will fail.

To Reinstall a Cisco Unity Connection Language

Step 1 If you are not already logged on to the Cisco Unity Connection server, log on by using an account that is a member of the local Administrators group.

Step 2 On the CD or DVD that you burned for language software (in the "Downloading Software for the Upgrade" section), browse to the root directory.

Step 3 Double-click CiscoUnityConnection<version><language>.exe, where <language> is the three-letter language abbreviation.

Step 4 Follow the on-screen prompts to complete the language installation.

Step 5 Repeat Step 2 through Step 4 for each language that you are installing.

	Cisco Unity Connection Reconfiguration and Upgrade Guide, Release 1.x
	Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version
Cisco Unity Connection Reconfiguration and Upgrade Guide, Release 1.x Index Preface Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version Migrating from Cisco Unity 4.0(5) or Later to the Shipping Version of Cisco Unity Connection Adding Licensed Features to Cisco Unity Connection Changing Access to Exchange Data for Additional Servers or for Relocated Exchange Mailboxes Appendix: Removing Software	Download this chapter Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version Download the complete book PDF Version of Entire Book (PDF - 1 MB) Feedback Table Of Contents Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version Task List for Upgrading Cisco Unity Connection Software to the Shipping Version on the Connection Server Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server Downloading Software for the Upgrade Uninstalling Cisco Security Agent for Cisco Unity Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity Upgrading Cisco Unity Connection or Voice-Recognition Software Reinstalling Cisco Unity Connection Languages Upgrading Cisco Unity Connection or Voice-Recognition Software to the Shipping Version The task list and procedures in this chapter apply only to upgrading the Cisco Unity Connection or voice-recognition software to the currently shipping version. Note that the list contains some tasks that reference instructions in other Connection documentation. For information on adding Cisco Unity Connection features, see the "Adding Licensed Features to Cisco Unity Connection" chapter after you have finished upgrading the software. This chapter contains the following sections: •Task List for Upgrading Cisco Unity Connection Software to the Shipping Version on the Connection Server •Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server •Downloading Software for the Upgrade •Uninstalling Cisco Security Agent for Cisco Unity •Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity •Upgrading Cisco Unity Connection or Voice-Recognition Software •Reinstalling Cisco Unity Connection Languages Task List for Upgrading Cisco Unity Connection Software to the Shipping Version on the Connection Server 1. Determine whether the version of Cisco Security Agent for Cisco Unity installed on the Cisco Unity Connection server, if any, is earlier than the latest version available on the Cisco Software Center website: a. For instructions on determining the version of Cisco Security Agent for Cisco Unity installed on the Connection server, refer to the "Determining the Software Version" section in any Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. b. For the version of Cisco Security Agent for Cisco Unity that is included in the latest Cisco Unity Server Updates wizard, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. 2. Download software for the upgrade. See "Downloading Software for the Upgrade" section. 3. If the version of Cisco Security Agent for Cisco Unity installed on the Connection server is earlier than the version installed by the latest Cisco Unity Server Updates wizard, stop and uninstall the version that is installed on the server. See the "Uninstalling Cisco Security Agent for Cisco Unity" section. 4. Install the latest Microsoft service packs and updates, and the latest version of Cisco Security Agent for Cisco Unity, as applicable. See the "Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity" section. 5. If you downloaded the latest version of the Cisco Unity Connection Disaster Recovery tools (DiRT) in Task 2., install the Disaster Recovery Backup tool on the Cisco Unity Connection server. 6. Back up Cisco Unity Connection data and voice messages by using the Connection Disaster Recovery Backup tool. (If you did not download and install the latest version, use the version in Tools Depot.) For instructions, refer to Disaster Recovery Backup tool Help. (The Help file, UnityDisasterRecovery.htm, is in the same directory as UnityDisasterRecoveryBackup.exe.) 7. If Connection languages other than English-United States are installed: Uninstall all Connection languages other than English-United States (you downloaded new versions of language files in Task 2.) You will reinstall language files after you have upgraded Cisco Unity Connection software to the shipping version. Caution The version of languages that you install must match the version of Cisco Unity Connection installed, or language installation will fail. 8. Upgrade Cisco Unity Connection software. See the "Upgrading Cisco Unity Connection or Voice-Recognition Software" section. 9. If you uninstalled Connection languages in Task 7.: Reinstall Connection languages. For installation instructions, see the following documentation, depending on the Connection version: •For Connection 1.2(1) and later, see the "Reinstalling Cisco Unity Connection Languages" section. •For Connection 1.1(1), refer to Installing Cisco Unity Connection Version 1.1(1) Languages at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. 10. Install the service release for the shipping version of Cisco Unity Connection, if available. Instructions for installing the service release are available in the following documentation, depending on the Connection version: •For Connection 1.2(1) and later, refer to Release Notes for Cisco Unity Connection <Version> Service Release <Number> at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. •For Connection 1.1(1), refer to the "Cisco Unity Connection 1.1(1) Service Release 1" section under "New Support—Release 1.1(1)" in Release Notes for Cisco Unity Connection Release 1.1(1) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. 11. If the system is using a separate voice-recognition server: Continue with the "Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server" section. Task List for Upgrading Voice-Recognition Software to the Shipping Version on a Separate Voice-Recognition Server 1. Determine whether the version of Cisco Security Agent for Cisco Unity installed on the voice-recognition server, if any, is earlier than the latest version available on the Cisco Software Center website: a. For instructions on determining the version of Cisco Security Agent for Cisco Unity installed on the voice-recognition server, refer to the "Determining the Software Version" section in any Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. b. For the version of Cisco Security Agent for Cisco Unity that is included in the latest Cisco Unity Server Updates wizard, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. 2. If you have not already downloaded software for the Connection upgrade: Download software. See the "Downloading Software for the Upgrade" section. You do not need to download the Disaster Recovery tools or Connection languages. 3. If the version of Cisco Security Agent for Cisco Unity installed on the voice-recognition server is earlier than the version installed by the latest Cisco Unity Server Updates wizard, stop and uninstall the version that is installed on the server. See the "Uninstalling Cisco Security Agent for Cisco Unity" section. 4. Install the latest Microsoft service packs and updates, and the latest version of Cisco Security Agent for Cisco Unity, as applicable. See the "Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity" section. 5. Upgrade voice-recognition software. See the "Upgrading Cisco Unity Connection or Voice-Recognition Software" section. 6. Install the service release for the shipping version of Cisco Unity Connection, if available. Instructions for installing the service release are available in the following documentation, depending on the Connection version: •For Connection 1.2(1) and later, refer to Release Notes for Cisco Unity Connection <Version> Service Release <Number> at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. •For Connection 1.1(1), refer to the "Cisco Unity Connection 1.1(1) Service Release 1" section under "New Support—Release 1.1(1)" in Release Notes for Cisco Unity Connection Release 1.1(1) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Downloading Software for the Upgrade This section lists the software needed to upgrade Cisco Unity Connection to the shipping version. The Cisco Unity Connection Reconfiguration and Upgrade Guide instructs you when to install the software you download. Note To access software download pages, you must be logged on to Cisco.com as a registered user. Download the following software for all upgrades: Cisco Unity Connection Server Updates Wizard The latest version of the Cisco Unity Server Updates wizard, which installs the latest Microsoft updates that are required with Connection, and the latest version of Cisco Security Agent for Cisco Unity. The wizard is available from the Cisco Unity Connection Software Download page. Even if you have the Connection DVD for the currently shipping version, we recommend that you download the Server Updates wizard, which may have been updated after the disc was produced. Instructions for downloading and burning a disc of the Server Updates wizard are available in the release notes for the applicable Connection version at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Note Because of export controls on the strong encryption in the Server Updates wizard, the first time you download the wizard, you need to fill out a brief questionnaire. Follow the on-screen prompts. (For a list of the updates that are installed, refer to Software Installed by the Cisco Unity Server Updates Wizard at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. For information on Cisco Security Agent for Cisco Unity, see Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.) Cisco Unity Connection Service Release The Cisco Unity Connection service release (a rollup of Cisco Unity Connection engineering specials) for the shipping version, if available. Instructions for downloading the service release are available in the following locations, depending on the Connection version: •For Connection 1.2(1) and later, in the applicable version of Release Notes for Cisco Unity Connection <Version> Service Release <Number> at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Note If there are no release notes available, a service release for the shipping version has not been released yet. •For Connection 1.1(1), in Release Notes for Cisco Unity Connection Release 1.1(1) at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Cisco Unity Connection DVD Image If you do not have the Cisco Unity Connection DVD or if the version on the DVD is earlier than the currently shipping version, download the DVD image for the currently shipping Connection version from the Cisco Unity Connection Software Download page. Instructions for downloading and burning a disc of the DVD image are available in the release notes for the applicable Connection version at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. Cisco Unity Connection Languages If Connection languages other than English-United States are installed, versions of the language files that match the version of Cisco Unity Connection to which you are upgrading. With a Connection software upgrade, you must also reinstall Connection languages. Caution The version of languages that you install must match the version of Cisco Unity Connection installed, or language installation will fail. Languages other than English-United States are not included on the Cisco Unity Connection DVD. You must download language files from the Cisco Unity Connection Software Download page. (Depending on your license settings, English-United States may not be available.) Instructions for downloading and burning a disc of the languages that you want to upgrade are available in the following locations, depending on the Connection version: •For Connection 1.2(1) and later, in the release notes for the applicable Connection version at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html. •For Connection 1.1(1), in Installing Cisco Unity Connection Version 1.1(1) Languages at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. Cisco Unity Connection Disaster Recovery Tools The latest version of the Cisco Unity Connection Disaster Recovery tools (DiRT). DiRT is used to back up Cisco Unity Connection data and voice messages before the upgrade and to restore Cisco Unity Connection data and messages, if necessary. (The tools are included on the Cisco Unity Connection DVD, but updates are posted regularly to the Cisco Unity Tools website.) DiRT is available at http://www.ciscounitytools.com/Applications/CxN/DIRT/DIRT.html. Microsoft Service Packs The latest service packs recommended for use with Cisco Unity Connection, if any were qualified after the shipping version of Connection was released. Available on the Microsoft website. Also download or print the installation instructions. For information on recommended service packs, refer to the "Recommended Service Packs—Cisco Unity Connection Server" and "Recommended Service Packs—Optional Voice Recognition Server" sections of Cisco Unity Connection System Requirements, and Supported Hardware and Software at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html. Uninstalling Cisco Security Agent for Cisco Unity To upgrade to the latest version of Cisco Security Agent for Cisco Unity, you need to stop the Cisco Security Agent service and uninstall Cisco Security Agent for Cisco Unity. You will reinstall Cisco Security Agent for Cisco Unity later in the upgrade process. To Uninstall Cisco Security Agent for Cisco Unity Step 1 Log on to Windows by using an account that is a member of the local Administrators group. Step 2 Stop the Cisco Security Agent service: a. On the Windows Start menu, click Programs > Administrative Tools > Services. b. In the right pane, double-click Cisco Security Agent. c. On the General tab, click Stop to stop the service immediately. d. Click OK to close the Cisco Security Agent Properties dialog box. Step 3 On the Windows Start menu, click Programs > Cisco Systems > Uninstall Cisco Security Agent. Step 4 Click Yes to confirm that you want to uninstall Cisco Security Agent for Cisco Unity. Step 5 Click Yes again to restart the server. Installing the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity To Install the Latest Microsoft Service Packs and Updates, and Cisco Security Agent for Cisco Unity Step 1 If you downloaded any Microsoft service packs when you downloaded software in the "Downloading Software for the Upgrade" section, install them now. Follow the instructions that you printed when you downloaded the service packs. Step 2 Insert the "Cisco Unity Server Updates wizard <date>" CD that you burned in the "Downloading Software for the Upgrade" section into the DVD drive on the server. Step 3 Run ServerUpdatesWizard.exe. Step 4 Follow the on-screen prompts. Upgrading Cisco Unity Connection or Voice-Recognition Software You run the Cisco Unity Connection Setup program to upgrade Connection software on the Connection server or to upgrade voice-recognition software on a separate server. The Setup program checks the system, prompts you to specify the software to install and where, then upgrades the software you select. To Upgrade Cisco Unity Connection or Voice-Recognition Software Step 1 On the Connection or voice-recognition server, log on to Windows by using an account that is a member of the local Administrators group. Step 2 If you are upgrading software on a separate voice-recognition server, skip to Step 3. If you are upgrading software on the Connection server, stop Connection: a. In the system tray, right-click the Cisco Unity Connection Server Status icon, and click Stop > Cisco Unity Connection. b. On the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Connection Server Status. c. In the Cisco Unity Connection Server Status utility, confirm that the Server Status tab displays "Cisco Unity Connection is stopped" before you continue with Step 3. Step 3 Insert the applicable Cisco Unity Connection disc in the DVD drive: •The DVD you burned after downloading the software image from the Cisco Unity Connection Software Download page (in the "Downloading Software for the Upgrade" section). •The applicable DVD shipped with Connection. Note that one disc is for installing Connection on a system with 24 or fewer voice ports, and the other is for installing Connection on a system with 25 or more voice ports. Step 4 On the Connection DVD, browse to the root directory, and run Setup.exe. Step 5 Follow the on-screen prompts. Step 6 When the upgrade is complete, restart the server when prompted. Step 7 If you are upgrading software on a separate voice-recognition server, skip to Step 8. If you are upgrading software on the Connection server, in the Server Status utility (which starts automatically when you restart the server), confirm that the Server Status tab displays "Cisco Unity Connection is currently running" before you continue with Step 8. Step 8 Test the upgrade: a. Call Connection, and confirm that it answers. b. Confirm that you can log on to the Cisco Personal Communications Assistant (PCA) as a subscriber. c. For a system using voice recognition, either on the Connection server or on a separate voice-recognition server, log into a voice-recognition-enabled voice mailbox, and confirm that Connection plays the voice-recognition conversation. Reinstalling Cisco Unity Connection Languages Caution The version of the languages that you reinstall must match the version of Cisco Unity Connection installed, or reinstalling languages will fail. To Reinstall a Cisco Unity Connection Language Step 1 If you are not already logged on to the Cisco Unity Connection server, log on by using an account that is a member of the local Administrators group. Step 2 On the CD or DVD that you burned for language software (in the "Downloading Software for the Upgrade" section), browse to the root directory. Step 3 Double-click CiscoUnityConnection<version><language>.exe, where <language> is the three-letter language abbreviation. Step 4 Follow the on-screen prompts to complete the language installation. Step 5 Repeat Step 2 through Step 4 for each language that you are installing.
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