Cisco Unity Connection Reconfiguration and Upgrade Guide, Release 1.x
Adding Licensed Features to Cisco Unity Connection
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Table Of Contents

Adding Licensed Features to Cisco Unity Connection

Task List for Adding Licensed Features to Cisco Unity Connection

Obtaining and Installing a License File That Has Additional Features

Adding Voice Messaging Ports


Adding Licensed Features to Cisco Unity Connection

This chapter contains the following sections:

•Task List for Adding Licensed Features to Cisco Unity Connection

•Obtaining and Installing a License File That Has Additional Features

•Adding Voice Messaging Ports

Task List for Adding Licensed Features to Cisco Unity Connection

1. Order the additional feature(s) by using the same source you normally use to purchase Cisco products. The high-level product ID is UNITYCNx-LIC-UPG where x is the Cisco Unity Connection major version number.

2. If you do not already have a license that includes the feature(s) that you want to add, obtain and install the license file. See the "Obtaining and Installing a License File That Has Additional Features" section.

3. Refer to the applicable documentation listed in Table 3-1 for information on adding or configuring the new feature(s).

Table 3-1 Information on Adding or Configuring New Licensed Features 

Feature
Documentation

Adding users

In the Cisco Unity Connection User Moves, Adds, and Changes Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html, see the following chapters:

•"Adding an Individual User Account by Using Cisco Unity Connection Administration."

•"Managing Multiple User Accounts with the Cisco Unity Connection Bulk Administration Manager."

Adding voice messaging ports

The "Adding Voice Messaging Ports" section of this guide.

Adding voice recognition

•The tasks in "Part 2: Installing and Configuring a Separate Voice-Recognition Server (Optional)" in the "Overview of Mandatory Tasks for Installing a Cisco Unity Connection 1.x System" chapter of the Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

•The "Changing the Conversation Version" section in the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter of the Cisco Unity Connection User Moves, Adds, and Changes Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Configuring access to Exchange e-mails through TTS

•The "Configuring Access to Exchange E-Mails Through TTS" chapter of the Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

•The "Text to Speech Access to Exchange E-Mail" section in the "Setting Up Features and Functionality That Are Controlled by Class of Service" chapter of the Cisco Unity Connection User Moves, Adds, and Changes Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Configuring access to the Cisco Unity Inbox web tool

The "Setting Up Access to the Cisco Personal Communications Assistant" chapter of the Cisco Unity Connection User Setup Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

Configuring IMAP client access to Cisco Unity Connection voice messages

•The "Securing Cisco PCA and IMAP E-Mail Client Access to Cisco Unity Connection" chapter of the Cisco Unity Connection Installation Guide at http://www.cisco.com/en/US/products/ps6509/prod_installation_guides_list.html.

•The "IMAP Client Access to Voice Messages" section in the "Setting Up Features and Functionality That Are Controlled by Class of Service" chapter of the Cisco Unity Connection User Moves, Adds, and Changes Guide at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.


Obtaining and Installing a License File That Has Additional Features

License files, which enable the features purchased by the customer, are required for configuring Cisco Unity Connection software and for adding or changing licensed features. You obtain the license files by completing registration information on Cisco.com.

Shortly after registration, Cisco e-mails the license files. The e-mail from Cisco contains instructions on how to save and store the files.

The following information is required during registration:

•The MAC address (physical address) for the network interface card (NIC) in the Cisco Unity Connection server.

•The product authorization key (PAK), which appears on the sticker located on the back of the Cisco Unity Connection Application Software Media kit.

This section contains three procedures. Do them in the order listed.

To Get the MAC Address of the Cisco Unity Connection Server

Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Write down the value for Physical Address, excluding the hyphens (for example, if the physical address is 00-A1-B2-C3-D4-E5, record 00A1B2C3D4E5), or save it to a file that you can access during online registration.

If the server contains more than one NIC, one value will appear for each NIC. Use the value for the primary NIC.

Step 4 Close the command prompt window.

To Register and Obtain the License Files

Step 1 Go to the software registration site at http://www.cisco.com/go/license (URLs are case sensitive).

Step 2 Enter the PAK and click Submit.

Step 3 Follow the on-screen prompts.

Step 4 You will receive an e-mail with the Cisco Unity Connection license file.

To Install the License Files

Step 1 Log on to Windows by using an account that is a member of the local Administrators group.

Step 2 On the Windows desktop, double-click the Connection Administration icon.

Step 3 In Cisco Unity Connection Administration, expand System Settings, then click Licenses.

Step 4 On the Search License page, click Add New.

Step 5 On the Add New License page, click Browse, and browse to the location of the new license file.

Step 6 In the Choose File dialog box, double-click the name of the file.

Step 7 On the Add New License page, click Submit.

Step 8 If you have more than one new license file, repeat Step 4 through Step 7 until you have added all of the new license files.

Step 9 On the Search License page, check the check box(es) for the license file(s) that you added in Step 4 through Step 7.

Step 10 Click Install Selected.

Step 11 In the Windows system tray, right-click the Cisco Unity Connection icon, and click Restart > Cisco Unity Connection.

Adding Voice Messaging Ports

Revised March 27, 2008

Voice messaging ports provide the connections for calls between Cisco Unity Connection and the phone system. You can add voice messaging ports after the phone system integration has been created.

Caution The number of voice messaging ports that you add cannot bring the total number of voice messaging ports for all port groups to more than the maximum number of voice messaging ports that are enabled by the Cisco Unity Connection license files. If the license files do not enable the total number of ports, you will not be able to add the new ports.

Do the first procedure below only if the number of ports is changing from 24 or fewer to more than 24. Do the other two procedures for all systems.

To Upgrade from MSDE 2000 to SQL Server 2000 (Only If the Number of Ports Is Changing from 24 or Fewer to More Than 24)

Step 1 Log on to Windows.

Step 2 Right-click the Cisco Unity Connection icon in the Windows taskbar, and click Stop > Cisco Unity Connection.

Step 3 Insert the Cisco Unity Connection disc in the CD-ROM drive.

Step 4 Browse to the directory SQLServer2000\ENT, and run Autorun.exe.

Step 5 Click SQL Server 2000 Components.

Step 6 Click Install Database Server.

Step 7 In the Welcome dialog box, click Next.

Step 8 In the Computer Name dialog box, click Next to accept the default setting Local Computer.

Step 9 In the Installation Selection dialog box, click Upgrade, Remove, or Add Components to an Existing Instance of SQL Server, and click Next.

Step 10 In the Instance Name dialog box, uncheck the Default check box.

Step 11 In the Instance Name list, click CISCO UNITY, and click Next.

Step 12 In the Existing Installation dialog box, click Next.

Step 13 In the Upgrade dialog box, check the Yes, Upgrade My Programs check box, and click Next.

Step 14 In the Choose Licensing Mode dialog box, click Processor License For, and enter the number of processors in the Connection server.

Step 15 Click Continue.

Step 16 Click Yes to install additional components.

Step 17 In the Select Components dialog box, check the check boxes for the following components:

•Server Components, and all subcomponents.

•Management Tools, and all subcomponents.

•Client Connectivity.

Step 18 Click Next.

Step 19 In the Start Copying Files dialog box, click Next.

Step 20 Click Finish.

Step 21 Browse to the directory SQL Server 2000\SP, and run Setup.bat.

Step 22 Follow the on-screen prompts to install SQL Server 2000 service pack 4.

Step 23 At the end of the installation, choose the option to restart the server.

To Program the Phone System for the Additional Voice Messaging Ports

Step 1 See the documentation for the phone system.

To Configure Cisco Unity Connection to Use the New Voice Messaging Ports

Step 1 Log on to Cisco Unity Connection Administration.

Step 2 In Cisco Unity Connection Administration, expand Telephony Integrations, then click Port.

Step 3 On the Search Ports page, under Port Search Results, click Add New.

Step 4 On the New Port page, enter the applicable settings and click Save.

Caution Make sure that there are an appropriate number of ports set to answer calls and an appropriate number of ports set to dial out. Otherwise, the integration may not function correctly. See the "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity Connection" section of the applicable Cisco Unity Connection integration guide at http://www.cisco.com/en/US/products/ps6509/products_installation_and_configuration_guides_list.html.

Step 5 In the Windows system tray, right-click the Cisco Unity Connection icon and click Restart > Voice Processing Server Role.

Step 6 When prompted to confirm stopping the Voice Processing server role, click Yes.

Step 7 In Cisco Unity Connection Administration, in the Related Links list (in page title bar), click Check Telephony Configuration and click Go to confirm the phone system integration settings.

If the test is not successful, the Task Results list displays one or more messages with troubleshooting steps. After correcting the problems, check the configuration again.

Step 8 Log off Cisco Unity Connection Administration.