User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 2.x - Adding Cisco Unity Connection User Accounts Individually [Cisco Unity Connection]

Table Of Contents

Adding Cisco Unity Connection Accounts Individually

Adding an End User Account (User with a Voice Mailbox)

Adding an Administrator Account (User Without a Voice Mailbox)

Adding an End User Account to Access the Cisco Unity Connection Greetings Administrator (User with Voice Mailbox)

Adding Cisco Unity Connection Accounts Individually

Users with voice mailboxes are end users; users without voice mailboxes are system administrators. Before you add user accounts individually, you need to select and define a template and class of service (COS) for each type of account you plan to add. For administrator accounts, you also need to select the roles that will be assigned to each account. To learn more about the tasks you should do before adding a Cisco Unity Connection account, review the "Preparing to Add User Accounts" chapter.

See the applicable sections in this chapter to add individual accounts for end users and administrators:

•Adding an End User Account (User with a Voice Mailbox)

•Adding an End User Account to Access the Cisco Unity Connection Greetings Administrator (User with Voice Mailbox)

•Adding an Administrator Account (User Without a Voice Mailbox)

Note If system administrators in your organization require voice mailboxes, we recommend that you set up separate accounts for each system administrator: a user without voice mailbox account to use when logging on to Connection Administration to do administrative tasks, and a separate user account with a voice mailbox to use when sending and receiving voice messages.

Adding an End User Account (User with a Voice Mailbox)

Note that default voice mail and web application passwords are applied to each user account that you create. These passwords are either the defaults set for the default Voice Mail User Template during installation, or defaults that are set on the Change Password page for the user template that you select when creating the accounts. You will need to give these passwords to users so that they can log on to the Connection conversation and to the Cisco Personal Communications Assistant (PCA). To increase system security, we recommend that you instruct users to change both passwords as soon as possible, and that you enforce password complexity rules.

Use the following procedure to add a single user account with a voice mailbox.

To Add an End User Account (User with a Voice Mailbox)

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, click Add New. The New User page opens.

Step 3 In the User Type list, click User With Voice Mailbox.

Step 4 In the Based on Template list, click VoiceMailUserTemplate.

Step 5 Enter information in the following two required fields, which are marked with an asterisk (*):

•Alias

•Extension

Step 6 Enter information in the optional fields, as applicable. (For field information, on the Help menu, click Help for This Page.)

Note that the SMTP Address field is optional in the sense that if you do not enter a value, Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address.

Step 7 Click Save. The user account has been created, and the Edit User Basics page opens.

Step 8 Enter additional information, as applicable. If you change any settings on the page, click Save.

Step 9 As needed, from the pages on the Edit menu, modify the account to enable features or functionality that were not already enabled in the template or COS. If you make changes on a page, click Save before going to another page.

For additional information on features that you can enable, see the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter and the "Setting Up Features and Functionality That Are Controlled by Class of Service" chapter.

Adding an Administrator Account (User Without a Voice Mailbox)

Users without voice mailboxes are system administrators. If system administrators in your organization require voice mailboxes, we recommend that you set up separate accounts for each system administrator: a user without voice mailbox account to use when logging on to Connection Administration to do administrative tasks, and a separate user account with a voice mailbox to use when sending and receiving voice messages.

As you create administrator accounts, consider the following security issues:

•By default, the user without a voice mailbox template specifies the System Administrator role, which is the administrator role with the highest privileges.

•A default web application password is applied to each administrative account that you create. If you base the new account on the default Administrator Template, keep in mind that the default password associated with that account is a randomly-generated string. Therefore, if you base new administrative accounts on the default Administrator Template, be sure to first enter a new default password for that template to replace the randomly-generated string, or make sure that you change the password for each new account as you create it. To increase system security, we recommend that you instruct administrators to change the password as soon as possible, and that you enforce password complexity rules.

Use the following procedure to add a single administrator account without a voice mailbox.

To Add an Administrator Account (User Without a Voice Mailbox)

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, click Add New. The New User page opens.

Step 3 In the User Type list, click User Without Voice Mailbox.

Step 4 In the Based on Template list, click AdministratorTemplate.

Step 5 In the Alias field, enter an alias for the account.

Step 6 Enter information in the optional fields, as applicable. (For field information, on the Help menu, click Help for This Page.)

Note that the SMTP Address field is optional in the sense that if you do not enter a value, Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address.

Step 7 Click Save. The administrator account has been created, and the Edit User Basics page opens.

Step 8 On the Edit User Basics page, enter additional information, as applicable. If you change any settings on the page, click Save.

Step 9 On the Edit menu, click Roles.

Step 10 On the Edit Roles page, click a role name in the Assigned Roles or Available Roles fields, then click the up or down arrow to move the role to the applicable field.

Step 11 When the Assigned Roles field contains all of the applicable roles for the administrator, click Save.

Step 12 On the Edit menu, click Password Settings.

Step 13 On the Edit Password Settings page, enter settings for the password that the administrator will use when accessing Connection Administration:

a. Verify that the User Must Change at Next Login check box is checked. When this check box is checked, the administrator will be required to change the password when logging on for the first time.

b. In the Authentication Rule list, click an applicable rule.

Step 14 Click Save.

Step 15 On the Edit Menu, click Change Password.

Step 16 On the Change Password page, enter a password in the Password field. Note that the password must meet the following requirements for password complexity:

•A minimum length requirement (as set on the Edit Authentication Rule page, in the Minimum Credential Length field)

•Inclusion of at least one character from each of the following categories: upper-case letter, lower-case letter, number, and symbol (~ ! @ # $ % ^ & * " ` , . : ; ? - _ ( ) [ ] < > { } + = / \ |)

•No characters repeated consecutively more than three times (for example, aaaaB1C9 is invalid)

•No inclusion of the alias or name of the administrator

Step 17 Enter the password again in the Confirm Password field.

Step 18 Click Save.

Adding an End User Account to Access the Cisco Unity Connection Greetings Administrator (User with Voice Mailbox)

In the following procedure, the role you assign to the user account that you add gives the user access to the Cisco Unity Greetings Administrator. Although it is an administrative role, many of the user account settings for administrators do not apply to these user accounts, as they do not have access to Connection Administration.

To set up the Greetings Administrator, see the "Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings" section in the "Managing Recorded Greetings and Recorded Names" chapter of the System Administration Guide for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

To Add an Account for a Greetings Administrator

Step 1 In Cisco Unity Connection Administration, click Users.

Step 2 On the Search Users page, click Add New.

Step 3 On the New User page, in the User Type list, click User With Voice Mailbox.

Step 4 In the Based on Template list, click an applicable template. You can use the default VoiceMailUserTemplate, or you may want to create a user template specifically for this purpose.

Step 5 Enter an alias, a first name and last name, and an extension.

Note that the SMTP Address field is optional in the sense that if you do not enter a value, Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address.

Step 6 Click Save.

Step 7 On the Edit User Basics page, enter additional information, as applicable. If you change any settings on the page, click Save.

Step 8 On the Edit menu, click Roles.

Step 9 On the Edit Roles page, click Greeting Administrator in the Available Roles field, then click the up arrow to move it into the Assigned Roles field.

Step 10 Click Save.

Step 11 On the Edit menu, click Password Settings.

Step 12 On the Edit Password Settings page, in the Choose Password list, verify that Voice Mail is selected.

Step 13 Enter settings for the password that the Greetings Administrator will use when accessing Connection by phone:

a. Verify that the User Must Change at Next Login check box is checked. When this check box is checked, the Greetings Administrator will be required to change the password when logging on for the first time.

b. In the Authentication Rule list, click an applicable rule.

Step 14 Click Save.

Step 15 On the Edit Menu, click Change Password.

Step 16 On the Change Password page, in the Choose Password list, verify that Voice Mail is selected.

Step 17 Enter a password.

Step 18 Enter the password again in the Confirm Password field.

Step 19 Click Save.

	User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 2.x
	Adding Cisco Unity Connection User Accounts Individually
User Moves, Adds, and Changes Guide for Cisco Unity Connection Release 2.x Index Preface Introduction to Cisco Unity Connection Users and Contacts Preparing to Add User Accounts Finding Users and Contacts in Cisco Unity Connection Administration Setting Up Features and Functionality That Are Controlled by User Account Settings Setting Up Features and Functionality That Are Controlled by Class of Service Adding, Modifying, or Deleting a Class of Service Adding, Modifying, or Deleting a User Template Adding Cisco Unity Connection User Accounts Individually Managing User Accounts in Bulk Creating Multiple User Accounts from Cisco Unified Communications Manager Users Modifying or Deleting Individual User Accounts Migrating User Accounts and Messages Appendix: Using the Cisco Unity Connection Bulk Administration Tool	Download this chapter Adding Cisco Unity Connection User Accounts Individually Download the complete book PDF Version of the Entire Guide (PDF - 3 MB) Feedback Table Of Contents Adding Cisco Unity Connection Accounts Individually Adding an End User Account (User with a Voice Mailbox) Adding an Administrator Account (User Without a Voice Mailbox) Adding an End User Account to Access the Cisco Unity Connection Greetings Administrator (User with Voice Mailbox) Adding Cisco Unity Connection Accounts Individually Users with voice mailboxes are end users; users without voice mailboxes are system administrators. Before you add user accounts individually, you need to select and define a template and class of service (COS) for each type of account you plan to add. For administrator accounts, you also need to select the roles that will be assigned to each account. To learn more about the tasks you should do before adding a Cisco Unity Connection account, review the "Preparing to Add User Accounts" chapter. See the applicable sections in this chapter to add individual accounts for end users and administrators: •Adding an End User Account (User with a Voice Mailbox) •Adding an End User Account to Access the Cisco Unity Connection Greetings Administrator (User with Voice Mailbox) •Adding an Administrator Account (User Without a Voice Mailbox) Note If system administrators in your organization require voice mailboxes, we recommend that you set up separate accounts for each system administrator: a user without voice mailbox account to use when logging on to Connection Administration to do administrative tasks, and a separate user account with a voice mailbox to use when sending and receiving voice messages. Adding an End User Account (User with a Voice Mailbox) Note that default voice mail and web application passwords are applied to each user account that you create. These passwords are either the defaults set for the default Voice Mail User Template during installation, or defaults that are set on the Change Password page for the user template that you select when creating the accounts. You will need to give these passwords to users so that they can log on to the Connection conversation and to the Cisco Personal Communications Assistant (PCA). To increase system security, we recommend that you instruct users to change both passwords as soon as possible, and that you enforce password complexity rules. Use the following procedure to add a single user account with a voice mailbox. To Add an End User Account (User with a Voice Mailbox) Step 1 In Cisco Unity Connection Administration, click Users. Step 2 On the Search Users page, click Add New. The New User page opens. Step 3 In the User Type list, click User With Voice Mailbox. Step 4 In the Based on Template list, click VoiceMailUserTemplate. Step 5 Enter information in the following two required fields, which are marked with an asterisk (): •Alias •Extension Step 6* Enter information in the optional fields, as applicable. (For field information, on the Help menu, click Help for This Page.) Note that the SMTP Address field is optional in the sense that if you do not enter a value, Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address. Step 7 Click Save. The user account has been created, and the Edit User Basics page opens. Step 8 Enter additional information, as applicable. If you change any settings on the page, click Save. Step 9 As needed, from the pages on the Edit menu, modify the account to enable features or functionality that were not already enabled in the template or COS. If you make changes on a page, click Save before going to another page. For additional information on features that you can enable, see the "Setting Up Features and Functionality That Are Controlled by User Account Settings" chapter and the "Setting Up Features and Functionality That Are Controlled by Class of Service" chapter. Adding an Administrator Account (User Without a Voice Mailbox) Users without voice mailboxes are system administrators. If system administrators in your organization require voice mailboxes, we recommend that you set up separate accounts for each system administrator: a user without voice mailbox account to use when logging on to Connection Administration to do administrative tasks, and a separate user account with a voice mailbox to use when sending and receiving voice messages. As you create administrator accounts, consider the following security issues: •By default, the user without a voice mailbox template specifies the System Administrator role, which is the administrator role with the highest privileges. •A default web application password is applied to each administrative account that you create. If you base the new account on the default Administrator Template, keep in mind that the default password associated with that account is a randomly-generated string. Therefore, if you base new administrative accounts on the default Administrator Template, be sure to first enter a new default password for that template to replace the randomly-generated string, or make sure that you change the password for each new account as you create it. To increase system security, we recommend that you instruct administrators to change the password as soon as possible, and that you enforce password complexity rules. Use the following procedure to add a single administrator account without a voice mailbox. To Add an Administrator Account (User Without a Voice Mailbox) Step 1 In Cisco Unity Connection Administration, click Users. Step 2 On the Search Users page, click Add New. The New User page opens. Step 3 In the User Type list, click User Without Voice Mailbox. Step 4 In the Based on Template list, click AdministratorTemplate. Step 5 In the Alias field, enter an alias for the account. Step 6 Enter information in the optional fields, as applicable. (For field information, on the Help menu, click Help for This Page.) Note that the SMTP Address field is optional in the sense that if you do not enter a value, Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address. Step 7 Click Save. The administrator account has been created, and the Edit User Basics page opens. Step 8 On the Edit User Basics page, enter additional information, as applicable. If you change any settings on the page, click Save. Step 9 On the Edit menu, click Roles. Step 10 On the Edit Roles page, click a role name in the Assigned Roles or Available Roles fields, then click the up or down arrow to move the role to the applicable field. Step 11 When the Assigned Roles field contains all of the applicable roles for the administrator, click Save. Step 12 On the Edit menu, click Password Settings. Step 13 On the Edit Password Settings page, enter settings for the password that the administrator will use when accessing Connection Administration: a. Verify that the User Must Change at Next Login check box is checked. When this check box is checked, the administrator will be required to change the password when logging on for the first time. b. In the Authentication Rule list, click an applicable rule. Step 14 Click Save. Step 15 On the Edit Menu, click Change Password. Step 16 On the Change Password page, enter a password in the Password field. Note that the password must meet the following requirements for password complexity: •A minimum length requirement (as set on the Edit Authentication Rule page, in the Minimum Credential Length field) •Inclusion of at least one character from each of the following categories: upper-case letter, lower-case letter, number, and symbol (~ ! @ # $ % ^ & * " ` , . : ; ? - _ ( ) [ ] < > { } + = / \ \|) •No characters repeated consecutively more than three times (for example, aaaaB1C9 is invalid) •No inclusion of the alias or name of the administrator Step 17 Enter the password again in the Confirm Password field. Step 18 Click Save. Adding an End User Account to Access the Cisco Unity Connection Greetings Administrator (User with Voice Mailbox) In the following procedure, the role you assign to the user account that you add gives the user access to the Cisco Unity Greetings Administrator. Although it is an administrative role, many of the user account settings for administrators do not apply to these user accounts, as they do not have access to Connection Administration. To set up the Greetings Administrator, see the "Using the Cisco Unity Greetings Administrator to Record or Rerecord Call Handler Greetings" section in the "Managing Recorded Greetings and Recorded Names" chapter of the System Administration Guide for Cisco Unity Connection, available at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html. To Add an Account for a Greetings Administrator Step 1 In Cisco Unity Connection Administration, click Users. Step 2 On the Search Users page, click Add New. Step 3 On the New User page, in the User Type list, click User With Voice Mailbox. Step 4 In the Based on Template list, click an applicable template. You can use the default VoiceMailUserTemplate, or you may want to create a user template specifically for this purpose. Step 5 Enter an alias, a first name and last name, and an extension. Note that the SMTP Address field is optional in the sense that if you do not enter a value, Connection uses the alias to form the SMTP address. However, the SMTP address cannot include non-ASCII characters. Thus, if the user alias contains non-ASCII characters, you must provide an acceptable SMTP address. Step 6 Click Save. Step 7 On the Edit User Basics page, enter additional information, as applicable. If you change any settings on the page, click Save. Step 8 On the Edit menu, click Roles. Step 9 On the Edit Roles page, click Greeting Administrator in the Available Roles field, then click the up arrow to move it into the Assigned Roles field. Step 10 Click Save. Step 11 On the Edit menu, click Password Settings. Step 12 On the Edit Password Settings page, in the Choose Password list, verify that Voice Mail is selected. Step 13 Enter settings for the password that the Greetings Administrator will use when accessing Connection by phone: a. Verify that the User Must Change at Next Login check box is checked. When this check box is checked, the Greetings Administrator will be required to change the password when logging on for the first time. b. In the Authentication Rule list, click an applicable rule. Step 14 Click Save. Step 15 On the Edit Menu, click Change Password. Step 16 On the Change Password page, in the Choose Password list, verify that Voice Mail is selected. Step 17 Enter a password. Step 18 Enter the password again in the Confirm Password field. Step 19 Click Save.
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