-
Cisco CallManager System Guide, Release 3.1(1)
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Index
-
Preface
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Introduction
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Cisco IP Telephony Overview
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System Configuration Overview
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System-Level Configuration Settings
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Clustering
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Redundancy
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Call Admission Control
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Cisco TFTP
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Device Support
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Services
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Auto-Registration
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Partitions and Calling Search Spaces
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Understanding Route Plans
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Understanding the LDAP Directory
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Managing User Directory Information
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Media Resource Management
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Conference Bridges
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Transcoders
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Music On Hold
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Media Termination Points
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Catalyst DSP Resources for Transcoding and Conferencing
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SMDI Voice Mail Integration
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Cisco Unity Messaging Integration
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Cisco uOne Voice Messaging Integration
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Cisco DPA Integration
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Call Park
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Call Pickup and Group Call Pickup
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Cisco IP Phone Services
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Extension Mobility and Phone Login Features
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Understanding Cisco WebAttendant
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Custom Phone Rings
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Understanding Voice Gateways
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Cisco IP Phones
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Computer Telephony Integration
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Administrative Tools Overview
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Administrative Accounts and Passwords
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FeedbackTable Of Contents
A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -
index
A
access
restricting with partitions 27-2
accounts
administrator
described 36-1
more information 36-3
overview 36-1
CCMAdmin 36-2
SQL sa 36-2
SQLSvc
changing password 36-2
described 36-2
Administrative Reporting Tool (ART) 35-2
administrator
account
described 36-1
more information 36-3
overview 36-1
CCMAdmin account 36-2
SQL sa account 36-2
SQLSvc account
changing password 36-2
described 36-2
tools
ART 35-2
BAT 35-1
CiscoWorks2000 components (table) 35-9
CiscoWorks2000 described 35-9
MIB 35-4
more information 35-22
overview 35-1
remote serviceability 35-3
SAC 35-5
SNMP 35-4
Syslog 35-4
alarms 35-18
analog gateways 32-4
ANI 35-9
application profiles 15-5
ART 35-2
assistance
obtaining xxv
TAC xxv
Asynchronous Network Interface (ANI) 35-9
attendant console
Cisco WebAttendant 30-1
hunt groups and pilot points 30-8
audio quality 7-1
audio sources
creating for MOH 19-13
for MOH 19-12
managing for MOH 19-13
MOH CD-ROM 19-12
multicast 19-14
unicast 19-14
Automated Attendant service 15-6
auto-registration
configuration checklist (table) 11-2
described 11-1
more information 11-4
understanding 11-1
AVVID, Cisco
applications 2-3
call processing 2-3
components 2-2
infrastructure 2-4
B
balanced call processing
explained 5-5
illustrated (figure) 5-7
bandwidth
allocation of 7-1
calculations for admission control 7-6
used by CiscoCallManager 4-4
used by codec types (table) 4-5
BAT 35-1
Bulk Administration Tool (BAT) 35-1
buttons
directories button 33-18
messages button 33-18
C
call admission control 4-10
gatekeeper
components 7-10
explained 7-8
illustrated (figure) 7-9
locations
explained 7-2
illustrated (figure) 7-2
more information 7-14
overview 7-1
call control 16-3
Call Detail Records (CDR) 35-19
call failure, avoiding 20-5
call forward
described 33-16
calling search spaces
examples 12-2
explained 12-1
guidelines and tips 12-3
list of topics 12-1
more information 12-3
call park
configuration checklist (table) 26-2
described 33-16
example with MOH 19-6
more information 26-2
overview 26-1
call pickup
configuration checklist (table) 27-3
described 33-16
guidelines and tips 27-2
more information 27-4
overview 27-1
restricting access 27-2
understanding 27-1
updating configurations 27-4
using with partitions 27-2
call preservation 21-4
explained 9-6
scenarios (table) 9-7
call processing
balanced load
explained 5-5
illustrated (figure) 5-7
by CiscoCallManager 2-3
combined with redundancy
illustrated (figure) 6-5
call waiting
described 33-15
Campus Manager
described 35-11
UT 35-12
Catalyst 4000
access gateway module 32-5
described 21-13
in gateway mode (figure) 21-14
voice gateway modules 32-5
Catalyst 4224 32-6
Catalyst 6000
24 port FXS analog interface module 32-6
configuration illustrated (figure) 21-16
described 21-15
E1/T1 line card 32-5
voice gateway modules 32-5
Catalyst DSP
more information 21-18
overview 21-1
requirements and system limits 21-17
resource manager 21-4
resource matrix (table) 21-3
understanding 21-2
Catalyst MTP 21-5
Catalyst switches
4000 family 21-13
6000 family 21-15
conferencing services
described 21-11
illustrated (figure) 21-13
CCMAdmin account 36-2
CDR
access by SQL users (table) 35-22
database access 35-21
described 35-19
enabling collection 35-19
removing records 35-20
service parameters 35-20
CD-ROM
documentation xxiv
Cisco.com
described xxv
registering xxvi
Cisco Architecture for Voice, Video, and Integrated Data (CiscoAVVID) 2-2
Cisco AVVID
applications 2-3
call processing 2-3
components 2-2
infrastructure 2-4
Cisco CallManager
additional documentation 1-2
bandwidth usage 4-4
benefits 1-2
call processing 2-3
CTI redundancy 34-5
described 10-2
groups
described 6-2
illustrated (figure) 6-3
groups, configuring 4-1
introduction 1-1
key features 1-2
LDAP directory 14-1
MOH servers 19-9
more information 1-2
redundancy 6-1
remote serviceability
features (table) 35-3
overview 35-3
restart conditions (table) 10-2
supported voice codecs 4-4
Syslog architecture (figure) 35-6
Cisco CallManager System Guide
conventions xxi
organization xx
preface xix
related documentation xxi
Cisco CTIManager service 10-5
Cisco Database Layer Monitor service 10-3
Cisco documentation
on CD-ROM xxiv
on the World Wide Web xxiii
Cisco DPA
illustrated (figure) 25-3
integration overview 25-1
more information 25-5
Cisco IP phones
12 SP+, described 33-6
30 VIP, described 33-6
7910, described 33-4
7914 Expansion Module, described 33-4
7935, described 33-5
7940, described 33-3
7960, described 33-3
overview 33-1
requirements for use with Cisco WebAttendant 30-2
Cisco IP Phone Services
configuration checklist (table) 28-4
guidelines and tips 28-3
more information 28-4
overview 28-1
understanding 28-2
Cisco IP SoftPhone 15-8
Cisco IP telephony
configuring system 3-1
more information 2-5
overview 2-1
Cisco IP Voice Media Streaming Application service 10-4
Cisco JTAPI
using user directory 15-2
Cisco Messaging Interface (CMI) service 10-4
Cisco MOH Audio Translator service 10-6
Cisco RIS Data Collector service 10-7
Cisco Telephony Call Dispatcher (TCD) service 10-5, 30-5
Cisco TFTP service 10-3
alternate paths 8-7
configuration checklist (table) 8-7
list of topics 8-1
more information 8-8
overview 8-1
understanding 8-3
Cisco Unified Open Network Exchange (Cisco uOne) 24-1
Cisco Unity
configuration checklist (table) 23-4
connections with the phone system (figure) 23-3
messaging integration
description 23-3
overview 23-1
more information 23-5
system requirements 23-2
Cisco uOne
configuration checklist (table) 24-3
configuring CallManager for uOne 24-1
more information 24-4
MWI on/off numbers, setting 24-2
understanding 24-1
Cisco VG200 gateway 32-3
Cisco WebAttendant
client requirements 30-2
configuration 30-4
configuration checklist (table) 30-16
hunt groups 30-8
installation 30-4
more information 30-17
overview 30-1
performance counters (figure) 30-15
performance monitors 30-14
phone requirements 30-2
pilot points 30-8
requirements for using 30-2
TCD service 30-8
Trace parameters 30-8
users, understanding 30-4
CiscoWorks2000
ANI 35-9
architecture (figure) 35-10
Campus Manager 35-11
CMF 35-9
components (table) 35-9
RME
described 35-14
example device report (figure) 35-15
inventory control and reporting 35-15
standard report (figure) 35-17
trace path analysis
described 35-12
example (figure) 35-14
UT 35-12
voice management features 35-9
closest-match routing 13-7
clusters
balanced call processing
explained 5-5
illustrated (figure) 5-7
communication between 5-5
communication within 5-3
compared to groups 6-2
configuration checklist (table) 5-8
described 5-2
illustrated (figure) 5-3
list of topics 5-1
more information 5-9
overview 5-1
redundancy 5-4
CMI
described 10-4
redundancy
described 22-4
illustrated (figure) 22-5
CMLocal date/time group 4-2
codecs
bandwidth used per call (table) 4-5
G.711 4-4
G.723 4-4
G.729 4-4
GSM 4-4
supported by CiscoCallManager 4-4
wideband 4-4
Common Management Framework (CMF) 35-9, 35-11
Common Object Request Broker Architecture (CORBA) 35-5
communication
between clusters 5-5
within a cluster 5-3
communication protocols, gateway 32-7
compression of voice stream 21-6
computer management (device driver) window (figure) 19-24
computer management (services) window (figure) 19-23
Computer Telephony Integration (CTI) 34-1
conference bridges
ad-hoc
described 17-4
initiating 17-4
configuration checklist (table) 17-6
guidelines and tips 17-5
meet-me
described 17-4
initiating 17-5
more information 17-7
overview 17-1
updating configurations 17-7
conference devices
hardware
described 17-2
MTP WS-X6608 DSP service card 17-3
NM-HDV network modules 17-3
software, described 17-3
understanding 17-2
conferencing
across an IP WAN 21-8
Catalyst DSP requirements 21-17
caveats for Catalyst conferencing 21-18
design details 21-11
using Catalyst DSP 21-1
with Catalyst switches
described 21-11
illustrated (figure) 21-13
configuration
files for devices 9-2
settings
checklist (table) 4-11
list of topics 4-1
configuring
auto-registration
checklist (table) 11-2
call park
checklist (table) 26-2
call pickup
checklist (table) 27-3
Cisco IP Phone Services
checklist (table) 28-4
CiscoIP telephony system 3-1
Cisco TFTP
checklist (table) 8-7
Cisco uOne
configuration checklist (table) 24-3
Cisco WebAttendant
checklist (table) 30-16
clusters
checklist (table) 5-8
conference bridges
ad-hoc 17-4
checklist (table) 17-6
guidelines and tips 17-5
updating configurations 17-7
CTI
checklist (table) 34-7
extension mobility
checklist (table) 29-6
flow for entire system 3-1
overview checklist (table) 3-2
gatekeeper
checklist (table) 7-13
gateways
checklist (table) 32-12
IP telephony system
more information 3-5
locations
checklist (table) 7-7
login/logout applications 29-5
media resource group lists
checklist (table) 16-7
media resource groups
checklist (table) 16-7
MTP
checklist (table) 20-7
planning configuration 20-4
multicast audio sources (table) 19-16
phones
checklist (table) 33-21
ports
for SMDI 22-2
services
checklist (table) 10-8
SMDI
checklist (table) 22-7
system-level settings
configuration checklist (table) 4-11
described 4-1
transcoders
configuration checklist (table) 18-5
user directory
checklist (table) 15-9
conventions xxi
CORBA 35-5
CTI
application failure 34-6
applications 34-2
configuration checklist (table) 34-7
controlled devices 34-3
CTI Manager 10-5
CTIManager
described 34-2
redundancy 34-6
IP phones 34-3
list of topics 34-1
more information 34-8
ports 34-3
described 33-7
route points 34-3
custom phone rings
creating 31-1
overview 31-1
PCM file requirements 31-3
D
database
monitor 10-3
path
location for TCD 30-7
options for TCD 30-6
publisher 5-3
redundancy 6-6
scalability 19-9
subscriber 5-3
date/time groups
CMLocal 4-2
described 4-2
DDI 13-8
default settings
for devices 4-9
device pools
updating 4-8
devices
accessing TFTP server 8-5
associating to a user 15-5
Cisco uOne
ports 24-1
conference
hardware 17-2
software 17-3
understanding 17-2
configuration files 9-2
CTI control 34-3
defaults 4-9
distributing for redundancy 6-4
driver states, checking 19-23
firmware loads 9-3
identifying TFTP server 8-6
load descriptions (table) 9-3
MTP
characteristics 20-5
profiles, managing 29-2
support
list of topics 9-1
more information 9-9
supported 9-1
transcoders
resetting 18-4
updating firmware loads 9-4
using Cisco TFTP 8-3
using DHCP 8-3
DHCP
and devices 8-3
dial plans
accessing gateways 32-9
digital signal processor (DSP) 21-1
directories button
configuring 33-18
directory
adding a user 15-4
associating devices 15-5
Automated Attendant 15-6
CiscoCallManager using LDAP 14-1
configuration 29-5
configuration checklist (table) 15-9
extending enterprise directory schema 14-4
extension mobility 15-7
guidelines and tips 15-8
LDAP overview 14-1
managing user entries 14-5
migrating to enterprise directory 14-4
replication of enterprise directory 14-5
user, managing 15-1
user profiles 15-5
using existing directory 14-2
directory numbers
understanding shared line appearances 33-14
discard digits instructions (DDI) 13-8
document
conventions xxi
organization xx
preface xix
documentation
feedback xxiv
obtaining xxiii
on CD-ROM xxiv
ordering xxiv
related xxi
World Wide Web xxiii
DPA 7630/7610
functionality 25-3
illustrated (figure) 25-3
purpose 25-3
understanding 25-2
using SMDI 25-4
DSP resource manager 21-4
DSPRM 21-4
DT-24+/DE-30+ 32-4
E
enterprise parameters
described 4-9
extension mobility
configuration checklist (table) 29-6
described 29-1
directory configuration 29-5
login/logout configuration 29-5
managing device profiles 29-2
more information 29-8
supported phones 29-2
understanding 29-1
user device profile 15-7
user directory 15-7
external route plan wizard
described 13-9
generated route filters 13-10
generated route groups 13-11
generated route lists 13-12
generated route patterns 13-14
F
features
call park 26-1
call pickup
guidelines and tips 27-2
overview 27-1
Cisco IP Phone Services 28-1
extension mobility
configuration checklist (table) 29-6
directory configuration 29-5
login/logout 29-5
overview 29-1
understanding 29-1
group call pickup 27-1
phone features (table) 33-11
phone login
directory configuration 29-5
login/logout 29-5
overview 29-1
supported phones 29-2
understanding 29-1
user login
enabling/disabling 29-3
feedback on documentation xxiv
file format
RingList.xml 31-2
firmware loads
described 9-3
updating 9-4
Foreign Exchange Office (FXO) 32-8
Foreign Exchange Station (FXS) 32-8
FXO 32-8
FXS 32-8
G
G.711 4-4
G.723 4-4
G.729 4-4
gatekeeper
and call admission control (figure) 7-9
configuration checklist (table) 7-13
configuring 7-10
configuring in CiscoCallManager 7-12
configuring on the router 7-10
described 7-8
gateways
analog 32-4
Catalyst 4000 32-5
in gateway mode (figure) 21-14
Catalyst 6000 32-5
configuration illustrated (figure) 21-16
Cisco IOS H.323 32-7
Cisco IP telephony 32-3
Cisco VG200 32-3
communication protocols 32-7
configuration checklist (table) 32-12
control protocols 32-1
DT-24+/DE-30+ 32-4
failover and failback 32-10
H.323 32-6
list of 32-1
models (table) 32-7
more information 32-13
overview 32-1
related to dial plans 32-9
standalone voice 32-3
station 32-4
summary of voice gateways (table) 32-7
supported protocols 32-1
trunk 32-4
Global Directory
advanced user search 15-3
basic user search 15-3
displaying with directories button 33-18
LDAP 15-2
searching 15-2
group call pickup
overview 27-1
understanding 27-1
groups, Cisco CallManager
compared to clusters 6-2
components of 6-2
configuring 4-1
illustrated (figure) 6-3
groups, date/time 4-2
GSM 4-4
H
H.323
Cisco IOS gateways 32-7
clients 33-7
gateways 32-6
intercluster trunks 32-7
IOS gateway redundancy 32-11
used in VoIP gateways 32-2
hardware conferences
limits 16-9
monitoring 16-10
hub-and-spoke topology 7-1
hunt groups
example (figure) 30-10
linked
example (figure) 30-13
explained 30-11
overview 30-8
I
intercluster communication 5-5
intercluster trunks 32-7
internet
ecosystem 2-1
intracluster communication 5-3
introduction
to CiscoCallManager 1-1
IP phones, Cisco
12 SP+ 33-6
30 VIP 33-6
7910 33-4
7914 Expansion Module 33-4
7935 33-5
7940 33-3
7960, described 33-3
features
call forward 33-16
call park 33-16
call pickup 33-16
call waiting 33-15
described 33-15
overview 33-1
supported models
described (table) 33-3
listed 33-2
IP Phone Services, Cisco 28-1
configuration checklist (table) 28-4
guidelines and tips 28-3
more information 28-4
understanding 28-2
IP SoftPhone, Cisco
user directory 15-8
IP telephony
more information 2-5
overview 2-1
redundancy 5-4
J
JTAPI
using user directory 15-2
L
LDAP directory
extending enterprise directory schema 14-4
managing user entries 14-5
migrating to enterprise directory 14-4
more information 14-5
overview 14-1
replication of enterprise directory 14-5
using existing directory 14-2
Lightweight Directory Access Protocol (LDAP) 14-1
load, firmware 9-3
load balancing
distributing devices 6-4
explained 5-5
illustrated (figure) 5-7
locations
and call admission control (figure) 7-2
and regions 4-6
configuration checklist (table) 7-7
described 7-2
interaction with regions
explained 7-4
illustrated (figure) 7-5
used in admission control 7-1
login, user
enable/disable
per device 29-4
per user 29-4
system-wide basis 29-3
login/logout 29-5
M
Management Information Base (MIB) 35-4
media control 16-3
Media Gateway Control Protocol (MGCP) 32-2
media resource group lists
configuration checklist (table) 16-7
described 16-5
media resource groups
configuration checklist (table) 16-7
described 16-4
media resource manager
managing MTPs 20-3
using to manage transcoders 18-2
media resources
call control 16-3
described 16-2
management 16-1
media control 16-3
media resource group lists 16-5
media resource groups 16-4
media termination point control 16-3
monitoring 16-9
more information 16-11
music on hold control 16-4
overview 16-1
redundancy 6-6
requirements 16-8
system limits 16-8
unicast bridge control 16-4
media termination point (MTP) 20-1
media termination point control 16-3
media termination points
limits 16-8
monitoring 16-9
messages button 33-18
Message Waiting Indicator (MWI) 24-2
messaging
Cisco Unity
integration description 23-3
integration overview 23-1
Cisco uOne 24-1
MGCP
described 32-2
gateway redundancy 32-10
MIB 35-4
modules, network
NM-HDV 17-3
MOH
audio sources 19-12
audio translator 10-6
call park example 19-6
CD-ROM 19-12
characteristics 19-4
configuration checklist (table) 19-19
creating audio sources 19-13
database scalability 19-9
definitions 19-2
described 19-1
failover and failback 19-18
features
database requirements 19-9
database scalability 19-9
manageability 19-10
MOH servers 19-7
server manageability 19-8
server redundancy 19-8
server scalability 19-8
functionality 19-5
list of topics 19-1
managing audio sources 19-13
MOH control 16-4
monitoring performance
computer management (device driver) window (figure) 19-24
computer management (services) window (figure) 19-23
device driver states 19-23
overview (table) 19-20
service states 19-22
monitoring resources 16-11
more information 19-25
requirements and limits 19-16
servers
characteristics 19-7
database requirements 19-9
explained 19-11
limits 16-9
manageability 19-8
perfmon counters 19-21
redundancy 19-8
scalability 19-8
supported features 19-7
transfer hold example 19-6
understanding 19-2
user hold example 19-6
MTP
avoiding call failure/user alert 20-5
CiscoCallManager becomes inactive 20-6
configuration checklist (table) 20-7
device characteristics 20-5
failover and failback 20-6
managing with media resource manager 20-3
more information 20-8
overview 20-1
planning configuration 20-4
resetting registered devices 20-7
system requirements and limitations 20-6
transcoding 21-5
transcoding caveats 21-17
transcoding services 21-5
understanding 20-1
using transcoders 18-3
MTP WS-X6608 DSP service card 17-3
multicast
audio sources
for MOH 19-14
configuration checklist (table) 19-16
explained 19-14
multisite WAN
using centralized MTP transcoding (figure) 21-9
music on hold (MOH)
audio sources 19-12
call park example 19-6
CD-ROM 19-12
characteristics 19-4
configuration checklist (table) 19-19
creating audio sources 19-13
definitions 19-2
described 19-1
failover and failback 19-18
functionality 19-5
list of topics 19-1
managing audio sources 19-13
monitoring performance
computer management (device driver) window (figure) 19-24
computer management (services) window (figure) 19-23
device driver states 19-23
overview (table) 19-20
service states 19-22
more information 19-25
requirements and limits 19-16
servers
characteristics 19-7
database requirements 19-9
explained 19-11
manageability 19-8
perfmon counters 19-21
redundancy 19-8
scalability 19-8
supported features 19-7
transfer hold example 19-6
understanding 19-2
user hold example 19-6
MWI
MWI on/off numbers 24-2
N
network modules
NM-HDV 17-3
NM-HDV-2E1-60 17-3
NM-HDV-2T1-48 17-3
NM-HDV network modules
NM-HDV-2E1-60 17-3
NM-HDV-2T1-48 17-3
O
obtaining documentation xxiii
ordering documentation xxiv
organization xx
overview
of CiscoCallManager 1-1
of system configuration 3-1
P
parameters
service
CDR 35-20
MaxStationsInitPerSecond 33-19
parameters, enterprise
described 4-9
partitions
examples 12-2
explained 12-1
guidelines and tips 12-3
list of topics 12-1
more information 12-3
restricting access 27-2
using call pickup 27-2
passwords
changing SQLsvc password 36-2
more information 36-3
overview 36-1
PCM file requirements
for custom ring types 31-3
perfmon counters
counter descriptions (table) 19-21
performance window (figure) 19-21
using to view MOH servers 19-21
phone button templates
12 series, default template 33-10
30 SP+, default template 33-10
30 VIP, default template 33-10
7910, default template 33-9
7914 Expansion Module, default template 33-9
7940, default template 33-9
7960, default template 33-9
conference station 7935, default template 33-10
phone login
described 29-1
directory configuration 29-5
login/logout configuration 29-5
managing device profiles 29-2
more information 29-8
understanding 29-1
phones
administration tips 33-17
associating with users 33-17
button templates
default 33-8
described 33-7
guidelines 33-11
listed by model (table) 33-9
Cisco IP Phone 12 SP+ 33-6
Cisco IP Phone 30 VIP 33-6
Cisco IP Phone 7910 33-4
Cisco IP Phone 7914 Expansion Module 33-4
Cisco IP Phone 7935 33-5
Cisco IP Phone 7940 33-3
Cisco IP Phone 7960 33-3
Cisco IP Phone Services 28-1
configuration checklist (table) 33-21
custom rings
creating 31-1
overview 31-1
PCM file requirements 31-3
directories button 33-18
directory numbers 33-14
failover and failback 33-20
features
call forward 33-16
call park 33-16
call pickup 33-16
call waiting 33-15
described 33-15
features described (table) 33-11
find all phones 33-18
messages button 33-18
methods for adding 33-14
more information 33-22
overview 33-1
requirements for use with Cisco WebAttendant 30-2
search by calling space 33-17
search by description 33-17
search by device pool 33-17
search by MAC address 33-17
search tips 33-17
supported for extension mobility 29-2
supported models
described (table) 33-3
listed 33-2
pilot points
example (figure) 30-10
overview 30-8
ports
configuring for SMDI 22-2
CTI
described 33-7
preface xix
preservation of calls
explained 9-6
scenarios (table) 9-7
protocols
gateway control 32-1
H.323 32-2
MGCP 32-2
Skinny gateway protocol 32-2
supported in VoIP gateways 32-1
publisher of the database 5-3
Q
quality of sound 7-1
R
redundancy
and distributed call processing
illustrated (figure) 6-5
CiscoCallManager 34-5
CMI
described 22-4
illustrated (figure) 22-5
CTI 34-4
CTIManager 34-6
described 5-4
IOS H.323 gateways 32-11
list of topics 6-1
MGCP gateway 32-10
MOH servers 19-8
more information 6-7
of CTI 6-7
of media resources 6-6
of the database 6-6
SGCP gateways 32-11
support for gateways 32-10
types of 6-1
with distributed call processing 6-4
regions
and call admission control 4-6
and locations 4-6
deleting 4-7
described 4-3
example (figure) 4-6
interaction with locations
explained 7-4
illustrated (figure) 7-5
modifying 4-7
used with admission control
explained 7-4
illustrated (figure) 7-5
related documentation xxi
remote serviceability
features (table) 35-3
for CiscoCallManager 35-3
ReorderRouteList service parameter 22-3
reports
for network management 35-16
in CiscoWorks2000 (figure) 35-17
requirements
Cisco Unity 23-2
Resource Manager Essentials (RME) 35-14
RingList.xml file format 31-2
RME
described 35-14
example device report (figure) 35-15
inventory control and reporting 35-15
route filters
associated with route lists (table) 13-10
described 13-10
route groups 13-11
related to dial plans 32-9
route lists
associated route filters (table) 13-10
described 13-12
types (table) 13-12
route patterns
closest-match routing 13-7
considerations for using 13-8
explained 13-8
generated with external route plan wizard 13-14
wildcards and special characters 13-6
route plans
and Cisco Analog Access Gateways (figure) 13-6
and Cisco Digital Access Gateways (figure) 13-4
external route plan wizard
generated route filters 13-10
generated route groups 13-11
generated route lists 13-12
generated route patterns 13-14
list of topics 13-1
more information 13-15
overview 13-1
report 13-14
S
SAC
described 35-5
message filter defined (figure) 35-18
SAenvProperties.ini file 35-5
search
by calling space 33-17
by description 33-17
by device pool 33-17
by MAC address 33-17
for all phones in the database 33-18
for phones 33-17
serviceability
remote
features (table) 35-3
for CiscoCallManager 35-3
service parameters
CDR 35-20
MaxStationsInitPerSecond 33-19
ReorderRouteList 22-3
services
Automated Attendant 15-6
CiscoCallManager 10-2
restart conditions (table) 10-2
Cisco CTIManager 10-5
Cisco Database Layer Monitor 10-3
Cisco IP Voice Media Streaming Application 10-4
Cisco MOH Audio Translator 10-6
Cisco RIS Data Collector 10-7
Cisco TFTP 10-3
CMI 10-4
configuration 10-7
configuration checklist 10-8
installation 10-7
list of topics 10-1
login/logout 29-5
more information 10-8
overview 10-1
trace settings 10-8
settings
configuring
checklist (table) 4-11
described 4-1
SGCP
gateway redundancy 32-11
shared line appearances 33-14
Simple Network Management Protocol (SNMP) 35-4
Simplified Message Desk Interface (SMDI) 22-1
Skinny gateway protocol 32-2, 32-8
SMDI
configuration checklist (table) 22-7
integration requirements 22-1
migration with DPA 7630/7610 25-4
more information 22-8
port configuration 22-2
voice mail integration 22-1
SNMP 35-4
SoftPhone, Cisco IP 15-8
software conferences
limits 16-8
monitoring 16-10
sound quality 7-1
special characters
in route patterns 13-6
SQL sa account 36-2
SQLSvc account
changing password 36-2
described 36-2
station gateways 32-4
subscriber to the database 5-3
support
devices 9-1
supported devices 9-1
Syslog
administrative interface
described 35-7
for Syslog Trace (figure) 35-7
alarms 35-18
Analyzer Collector (SAC) 35-5
architecture (figure) 35-6
CiscoWorks2000 standard report (figure) 35-17
Collector 35-5
components 35-4
log management 35-16
message filtering 35-17
Receiver 35-4
reports 35-16
system configuration
for complete IP telephony system 3-1
overview checklist (table) 3-2
more information 3-5
overview 3-1
system-level configuration settings 4-1
T
TAC
contacting xxvi
described xxv
obtaining assistance xxv
telephone contacts xxvi
website xxvi
TCD
database path
location 30-7
options 30-6
described 10-5
Trace parameters 30-8
technical assistance xxv
Technical Assistance Center (TAC) xxv
templates, phone button
12 series, default 33-10
30 SP+, default 33-10
30 VIP, default 33-10
7910, default 33-9
7914 Expansion Module, default 33-9
7940, default 33-9
7960, default 33-9
conference station 7935, default 33-10
default 33-8
described 33-7
guidelines 33-11
listed by model (table) 33-9
TFTP
alternate paths 8-7
configuration checklist (table) 8-7
configuration files 9-2
described 10-3
list of topics 8-1
more information 8-8
overview 8-1
process overview 8-2
server
accessing 8-5
identifying 8-6
understanding 8-3
time zones 4-2
tools
administrator
ART 35-2
BAT 35-1
CiscoWork2000 35-9
CiscoWorks 2000 components (table) 35-9
MIB 35-4
more information 35-22
overview 35-1
SAC 35-5
SNMP 35-4
Syslog 35-4
remote serviceability 35-3
Trace
path analysis
described 35-12
example (figure) 35-14
settings 10-8
transcoders
capacity 18-2
configuration checklist (table) 18-5
failover and failback 18-4
limits 16-8
managing with media resource manager 18-2
monitoring 16-10
more information 18-5
overview 18-1
resetting registered devices 18-4
understanding 18-1
using as MTPs 18-3
transcoding
Catalyst DSP requirements 21-17
caveats for MTP 21-17
centralized MTP and conferencing services (figure) 21-9
intercluster call flow (figure) 21-10
IP-to-IP packet 21-8
IP-to-IP packet (figure) 21-7
IP-to-IP packet across trunks 21-9
IP-to-IP packet and voice compression 21-6
MTP 21-5
using Catalyst DSP 21-1
transfer hold, example with MOH 19-6
Trivial File Transfer Protocol (TFTP) 8-1
trunk gateways 32-4
U
UDP 35-5
unicast
audio sources for MOH 19-14
explained 19-14
unicast bridge control 16-4
Unity, Cisco
configuration checklist (table) 23-4
connections with the phone system (figure) 23-3
integration description 23-3
messaging integration 23-1
more information 23-5
system requirements 23-2
uOne, Cisco
configuration checklist (table) 24-3
configuring CallManager for uOne 24-1
more information 24-4
understanding 24-1
updating
device pools 4-8
user alert, avoiding 20-5
User Datagram Protocol (UDP) 35-5
user device profiles 29-2
user directory
adding a user 15-4
associating devices 15-5
Automated Attendant 15-6
configuration checklist (table) 15-9
extension mobility 15-7
guidelines and tips 15-8
IP SoftPhone, Cisco 15-8
managing information 15-1
more information 15-10
user profiles 15-5
user hold, example with MOH 19-6
user login
enable/disable
per device 29-4
per user 29-4
system-wide basis 29-3
using CiscoCallManager 29-3
user profiles 15-5
User Tracking (UT) 35-12
UT 35-12
V
voice codecs
bandwidth used per call (table) 4-5
G.711 4-4
G.723 4-4
G.729 4-4
GSM 4-4
supported by CiscoCallManager 4-4
wideband 4-4
voice gateways 32-3
voice mail
Cisco uOne 24-1
configuring messages button 33-18
SMDI
configuration checklist (table) 22-7
integration 22-1
requirements for integration 22-1
voice quality 7-1
W
wausers 30-6
WebAttendant, Cisco
client requirements 30-2
configuration 30-4
configuration checklist (table) 30-16
hunt groups 30-8
installation 30-4
more information 30-17
overview 30-1
performance counters (figure) 30-15
performance monitors 30-14
phone requirements 30-2
pilot points 30-8
requirements for using 30-2
TCD 30-5
TCD service 30-8
Trace parameters 30-8
users, understanding 30-4
wideband 4-4
wildcards
in route patterns 13-6