Table Of Contents

A - B - C - D - E - F - I - J - L - M - N - P - R - S - T - U - W -

Index

A

AAR

MLPP interaction 11-29

access control

MLPP numbering plan

example (figure) 11-20

explained 11-19

precedence patterns

example (figure) 11-20

explained 11-19

alternate party diversion (APD)

example (figure) 11-8

explained 11-7

announcements

blocked precedence 11-18

blocked precedence (figure) 11-18

busy station 11-18

MLPP 11-16

unauthorized precedence 11-16

unauthorized precedence (figure) 11-17

application dial rules

configuring for WebDialer 13-11

audio sources

creating for MOH 5-13

for MOH 5-12

managing for MOH 5-14

MOH CD-ROM 5-12

multicast 5-14

unicast 5-14

automated alternate routing (AAR)

MLPP interaction 11-29

B

bandwidth

insufficient with AAR for MLPP 11-29

barge

activating with built-in conference bridge 7-10

configuration checklist (table) 7-12

installing and activating 7-10

interactions and restrictions 7-8

more information 7-15

overview 7-1

service parameters 7-15

softkey 7-4

system requirements 7-7

troubleshooting A-35

built-in conference bridge

barge 7-10

C

call forward

MLPP interaction 11-26

calling search spaces

Cisco IP Manager Assistant (IPMA)

configuration tips 2-24

call park

adding a number 8-13

configuration checklist (table) 8-9

configuration settings (table) 8-15

configuring 8-8

deleting a number 8-14

example with MOH 5-7

finding a number 8-10

installing and activating 8-8

interactions 8-5

introduction 8-2

more information 8-17

overview 8-1

restrictions 8-7

setting service parameters 8-10

system requirements 8-5

troubleshooting 8-17

updating a number 8-13

usage example 8-2

call preservation

with MLPP 11-28

call transfer

MLPP interaction 11-27

call waiting

MLPP interaction 11-28

cBarge

activating with shared conference bridge 7-11

softkey 7-6

CDR

recording for precedence calls 11-25

channel nonpreemptable 11-12

Cisco Call Back

Cisco Extended Functions service 4-5

configuration checklist 4-11

configuring 4-11

description 4-2

installing 4-10

interactions and restrictions 4-9

overview 4-1

setting service parameters 4-14

softkey template 4-12

system requirements 4-8

Cisco CallManager

configuring for Cisco CallManager AutoAttendant 6-8

MOH servers 5-9

Cisco CallManager AA

troubleshooting A-28

Cisco CallManager AutoAttendant 6-8, 6-12, 6-23, 6-25

adding CTI ports 6-9

adding CTI route points 6-8

adding to Cisco CRA 6-20

components 6-4

configuring directory server settings 6-12

customizing 6-22

description 6-1

installation requirements 6-5

installing 6-5

managing 6-27

modifying instance 6-22

overview 6-3

reinstalling 6-6

script 6-3

understanding 6-2

upgrading 6-6

uploading spoken name 6-26

Cisco CallManager Extension Mobility

adding 1-22

configuration checklist 1-20

configuration checklist (table) 1-20

configuration example 1-19, 1-20

configuring 1-18

description 1-4

device profiles 1-2

error clearing A-4

general problems, clearing A-2

illustrated (figure) 1-5

installing 1-15

login call flow 1-9

logout call flow 1-10

overview 1-1

subscribing 1-34

system requirements 1-11

troubleshooting A-1

upgrading 1-15

user device profile, associating 1-32

using 1-36

Cisco CRA

viewing trace settings 6-27

Cisco CRA Engine

adding Cisco CallManager AutoAttendant 6-20

adding CTI port group 6-17

configuring for Cisco CallManager AutoAttendant 6-12

configuring JTAPI subsystem 6-16

starting and stopping 6-27

Cisco Customer Response Platform

components 6-4

Cisco IP Manager Assistant

troubleshooting A-7

Cisco IP Manager Assistant (IPMA)

architecture overview 2-2, 3-2

assistant interfaces 2-7, 3-7

bulk administration tool 1-13, 2-10, 3-10

calling search space and partitions

configuration tips 2-24

Cisco IP Phone interface 2-6, 3-6

Cisco IP Phone Services, configuration tips 2-30

configuration checklist for proxy line support (table) 2-15

configuration checklist with shared line support (table) 3-14

configuration wizard for proxy line 2-20

configuring assistant proxy and incoming intercom lines 2-42

configuring manager and assigning assistant for proxy line 2-37

configuring manager and assigning assistant for shared line 3-24

configuring manager primary and incoming intercom lines 2-37, 3-24

configuring shared and incoming intercom lines for assistant 3-28

database and directory access architecture

understanding 2-6, 3-6

deleting 2-40, 2-44, 3-26, 3-30

desktop interface 2-5, 3-5

dial rules configuration 2-47, 3-33

extension mobility 2-11, 3-10

installing and activating 2-14, 3-13

installing the assistant console application 2-50, 3-36

LDAP configuration settings (table) 2-48, 3-34

manager and assistant phone configuration 2-31, 3-20

manager assistant administration interface 2-8, 3-8

manager interfaces 2-7, 3-6

more information 2-52, 3-38

Multilevel Precedence and Preemption (MLPP) 3-12

phones

configuration tips 2-36, 3-23

providing information to managers and assistants 3-35

reporting tools 2-11, 3-10

restrictions 2-13, 3-12

route point

configuration tips 2-26

setting service parameters 2-27, 3-18

softkeys 2-8, 3-7

starting the Cisco IPMA service 2-30, 3-20

system configuration with proxy line 2-19

system requirements 2-9, 3-8

translation pattern

configuration tips 2-26

understanding 2-3, 3-3

updating 2-40, 2-45, 3-27, 3-31

Cisco IP Phone Services

Cisco IP Manager Assistant (IPMA)

configuration tips 2-30

Cisco WebDialer 13-1

common network facility preemption

example (figure) 11-14

example with retry timer Trr (figure) 11-15

explained 11-13

computer management (device driver) window (figure) 5-24

configuring Cisco CallManager 6-8

configuring Cisco CRA Engine 6-12

configuring welcome prompt 6-25

CTI ports

adding for Cisco CallManager AutoAttendant 6-9

adding to Cisco CRA 6-17

CTI route points

adding for Cisco CallManager AutoAttendant 6-8

Cisco IP Manager Assistant (IPMA) configuration tips 2-26

custom phone rings

creating 12-4

more information 12-4

overview 12-1

PCM file requirements 12-3

D

database

scalability 5-10

device profiles

and Cisco CallManager Extension Mobility 1-2

devices

driver states, checking 5-23

directory server settings, Cisco CallManager AutoAttendant 6-12

domain

identifier for MLPP 11-5

E

enterprise parameters

MLPP 11-34

error

Cisco CallManager Extension Mobility A-4

F

features

barge 7-1

call park 8-1

Cisco IP Manager Assistant (IPMA)

assistant interfaces 2-7, 3-7

bulk administration tool 1-13, 2-10, 3-10

calling search space and partitions 2-24

Cisco IP Phone interface 2-6, 3-6

Cisco IP Phone Services 2-30

configuration checklist for proxy line support (table) 2-15

configuration checklist with shared line support (table) 3-14

desktop interface 2-5, 3-5

extension mobility 2-11, 3-10

manager assistant administration interface 2-8, 3-8

manager interfaces 2-7, 3-6

Multilevel Precedence and Preemption (MLLP) 3-12

phones 2-36, 3-23

reporting tools 2-11, 3-10

route point 2-26

softkeys 2-8, 3-7

translation pattern 2-26

understanding 2-3, 3-3

understanding architecture 2-2, 3-2

understanding database and directory access architecture 2-6, 3-6

immediate divert 9-1

Malicious Call ID (MCID) 10-1

Multilevel Precedence and Preemption (MLPP)

using with Cisco IPMA 3-12

privacy 7-1

WebDialer 13-1

file format

RingList.xml 12-2

I

immediate divert

configuration checklist (table) 9-11

installing and activating 9-10

interactions 9-8

more information 9-12

overview 9-1

restrictions 9-9

setting service parameters 9-12

system requirements 9-2

troubleshooting A-35

using 9-3, 9-5

indication enabled 11-6

insufficient bandwidth

AAR for MLPP 11-29

J

JTAPI subsystem, configuring 6-16

L

LDAP

for Cisco IPMA configuration settings (table) 3-34

lines

interaction with MLPP 11-26

login call flow

Cisco CallManager Extension Mobility 1-9

logout call flow

Cisco CallManager Extension Mobility 1-10

M

malicious call ID

adding a softkey template 10-9

configuration checklist (table) 10-6

configuring alarms 10-8

explained

giving MCID to users 10-10

installing 10-6

interactions 10-3

more information 10-12

overview 10-1

removing MCID feature 10-11

restrictions 10-5

services 10-1

setting service parameters 10-8

system requirements 10-3

troubleshooting 10-12

using feature with Cisco CallManager 10-2

feature code 10-2

Malicious Call Identification (MCID), see malicious call ID

MCGP

and MLPP 11-29

MLPP

activating 11-31

announcements

blocked precedence 11-18

blocked precedence (figure) 11-18

busy station 11-18

explained 11-16

unauthorized precedence 11-16

unauthorized precedence (figure) 11-17

automated alternate routing (AAR) 11-29

call forward 11-26

call preservation 11-28

call transfer 11-27

call waiting 11-28

CDR recording 11-25

configuration checklist (table) 11-32

configuring 11-31

described 11-1

domain 11-5

enterprise parameters 11-34

hierarchical configuration 11-24

indication 11-6

installing 11-31

interactions 11-30

introducing 11-2

line feature interaction 11-26

MGCP 11-29

more information 11-35

numbering plan

example (figure) 11-20

explained 11-19

precedence

alternate party diversion (APD) 11-7

alternate party diversion example (figure) 11-8

call setup 11-7

explained 11-3

patterns 11-6

precedence level (table) 11-4

precedence patterns

example (figure) 11-20

explained 11-19

preemption

common network facility 11-13

common network facility example (figure) 11-14

common network facility example with retry timer Trr (figure) 11-15

details 11-10

enabled 11-9

explained 11-5

receiving 11-9

user access 11-10

user access channel nonpreemptable 11-12

user access example (figure) 11-11

PRI 11-29

restrictions 11-30

service parameter 11-25

shared lines 11-27

terminology 11-3

trunk selection

example (figure) 11-23

explained 11-21

modifying prompts 6-23

MOH

audio sources

adding 5-26

configuration settings (table) 5-31

configuring 5-25

copying 5-28

deleting 5-29

explained 5-12

updating 5-27

call park example 5-7

CD-ROM 5-12

characteristics 5-4

configuration checklist (table) 5-19

configuring 5-25, 5-37

creating audio sources 5-13

database scalability 5-10

definitions 5-2

described 5-1

failover and fallback 5-18

features

database requirements 5-9

database scalability 5-10

manageability 5-10

MOH servers 5-7

server manageability 5-9

server redundancy 5-9

server scalability 5-8

fixed audio source

configuration settings (table) 5-34

described 5-33

functionality 5-5

list of topics 5-1

managing audio sources 5-14

monitoring performance

computer management (device driver) window (figure) 5-24

device driver states 5-23

overview (table) 5-20

service states 5-22

more information 5-50

requirements and limits 5-17

server configuration settings (table) 5-46

servers

adding 5-40

characteristics 5-7

copying 5-42

database requirements 5-9

deleting 5-43

explained 5-11

finding 5-38

manageability 5-9

perfmon counters 5-21

redundancy 5-9

resetting 5-45

scalability 5-8

updating 5-41

supported features 5-7

transfer hold example 5-7

understanding 5-2

user hold example 5-7

multicast

audio sources for MOH 5-14

configuration checklist (table) 5-16

explained 5-14

multilevel precedence and preemption

activating 11-31

announcements

blocked precedence 11-18

blocked precedence (figure) 11-18

busy station 11-18

explained 11-16

unauthorized precedence 11-16

unauthorized precedence (figure) 11-17

automated alternate routing (AAR) 11-29

call forward 11-26

call preservation 11-28

call transfer 11-27

call waiting 11-28

CDR recording 11-25

configuration checklist (table) 11-32

configuring 11-31

described 11-1

domain 11-5

enterprise parameters 11-34

hierarchical configuration 11-24

indication 11-6

installing 11-31

interactions 11-30

introducing 11-2

line feature interaction 11-26

MGCP 11-29

more information 11-35

numbering plan

example (figure) 11-20

explained 11-19

precedence

alternate party diversion (APD) 11-7

alternate party diversion example (figure) 11-8

call setup 11-7

explained 11-3

patterns 11-6

precedence level (table) 11-4

precedence patterns

example (figure) 11-20

explained 11-19

preemption

common network facility 11-13

common network facility example (figure) 11-14

common network facility example with retry timer Trr (figure) 11-15

details 11-10

enabled 11-9

explained 11-5

receiving 11-9

user access 11-10

user access channel nonpreemptable 11-12

user access example (figure) 11-11

restrictions 11-30

service parameter 11-25

shared lines 11-27

terminology 11-3

trunk selection

example (figure) 11-23

explained 11-21

music on hold (MOH) 5-25, 5-37

audio sources 5-12

call park example 5-7

CD-ROM 5-12

characteristics 5-4

configuration checklist (table) 5-19

creating audio sources 5-13

definitions 5-2

described 5-1

failover and fallback 5-18

functionality 5-5

list of topics 5-1

managing audio sources 5-14

monitoring performance

computer management (device driver) window (figure) 5-24

device driver states 5-23

overview (table) 5-20

service states 5-22

more information 5-50

requirements and limits 5-17

servers

characteristics 5-7

database requirements 5-9

explained 5-11

manageability 5-9

perfmon counters 5-21

redundancy 5-9

scalability 5-8

supported features 5-7

transfer hold example 5-7

understanding 5-2

user hold example 5-7

N

nonpreemptable user access channel 11-12

numbering plan

MLPP (figure) 11-20

MLPP access control 11-19

P

parameters, service

CDR 10-8

PCM file requirements

for custom ring types 12-3

perfmon counters

counter descriptions (table) 5-22

using to view MOH servers 5-21

phones

custom rings

creating 12-1, 12-4

overview 12-1

PCM file requirements 12-3

precedence

alternate party diversion (APD)

example (figure) 11-8

explained 11-7

blocked 11-18

blocked (figure) 11-18

busy station 11-18

call setup 11-7

CDR recording 11-25

explained 11-3

level (table) 11-4

patterns

access control 11-19

MLPP (figure) 11-20

setup 11-6

unauthorized 11-16

unauthorized (figure) 11-17

preemption

common network facility 11-13

common network facility example (figure) 11-14

common network facility example with retry timer Trr (figure) 11-15

details 11-10

enabled 11-9

explained 11-5

receiving 11-9

user access 11-10

user access channel nonpreemptable 11-12

user access example (figure) 11-11

PRI

and MLPP 11-29

privacy

activating 7-11

configuration checklist (table) 7-14

installing and activating 7-10

interactions and restrictions 7-8

more information 7-15

overview 7-1

service parameters 7-15

system requirements 7-7

prompts, Cisco CallManager AutoAttendant 6-23

proxy user

creating for WebDialer 13-11

R

recording welcome prompt 6-23

redirector servlet

configuring 13-10

redundancy

MOH servers 5-9

WebDialer 13-4

requirements

Cisco Call Back 4-8

Cisco CallManager Extension Mobility 1-11

retry timer Trr example (figure) 11-15

RingList.xml file format 12-2

S

service parameters

barge 7-15

CDR 10-8

MLPP 11-25

privacy 7-15

WebDialer 13-9

services

Cisco CallManager Extension Mobility 1-15

Cisco CallManager Extension Mobility, adding 1-22

shared conference bridge

cBarge 7-11

shared lines

MLPP interaction 11-27

softkey

barge 7-4

cBarge 7-6

softkey templates

MCID 10-9

spoken name, uploading 6-26

T

templates, softkey

MCID 10-9

trace settings

WebDialer 13-13

transfer hold, example with MOH 5-7

translation patterns

Cisco IP Manager Assistant (IPMA), configuration tips 2-26

troubleshooting

barge A-35

Cisco CallManager AA A-28

Cisco CallManager Extension Mobility A-1, A-4

Cisco IP Manager Assistant A-7

immediate divert A-35

WebDialer A-37

Trr retry timer preemption example (figure) 11-15

trunks

selection for MLPP

example (figure) 11-23

explained 11-21

U

unicast

audio sources for MOH 5-14

explained 5-14

user hold, example with MOH 5-7

W

WebDialer

configuration checklist (table) 13-8

configuring application dial rules 13-11

configuring Webdialer servlet 13-8

creating a proxy user 13-11

installing and activating 13-6

interactions and restrictions 13-5

more information 13-14

overview 13-1

redirector servlet 13-2

redundancy 13-4

service parameters 13-9

servlet 13-2

system requirements 13-5

trace settings 13-13

troubleshooting A-37

upgrading 13-7

WebDialer servlet

configuring 13-8