Table Of Contents

index

A - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - V - W - X - Z

index

A

about AST 5-17

Admin Serviceability Tool

about 5-17

add a device to monitor 5-38

alert notification 5-12

CallMgr Info button 5-9

category tabs

create 5-20

described 5-19

remove 5-20

rename 5-21

change configuration 5-11

chart view 5-24

cluster information 5-9

configure alert notification for counter 5-27

configure alert notification for gateway 5-42

counter alert configuration parameters 5-32

counter properties 5-34

counters

add 5-25

alert notify 5-27

chart view 5-24

data sample 5-35

monitor 5-25

properties 5-34

remove 5-34

table view 5-24

view data 5-36

zoom 5-33

create configuration preferences 5-11

customize Admin Serviceability Tool window 5-8

data samples 5-35

default configuration 5-8

device monitoring window 5-37

devices

hierarchy 5-5

status 5-5

gateway alert configuration parameters 5-45

gateway status 5-42

heartbeat

described 5-18

icon 5-18

procedure 5-12

help 5-17

hierarchy

devices 5-5

performance monitoring 5-3

list of topics 5-1

loading 5-6

monitor devices 5-37

monitor performance 5-25, 8-3

overview 5-3

performance monitoring

described 5-3, 8-3

window 5-25

polling interval 5-23, 5-46

preferences 5-10

process activity 5-16

remove a counter 5-34

re-select 5-24

resource usage 5-15

sample rate 5-23

serviceability 1-4

status bar 5-7

system performance 5-3

table view 5-24

view data 5-36

view device description 5-41

view gateway status 5-41

view last 24 hr. calls 5-15

view phone information 5-39

window

displayed 5-7

overview 5-7

with CM-default configuration 5-8

window options

category tabs 5-19

create a category 5-20

listed 5-19

remove a category 5-20

rename a category 5-21

re-select 5-24

zoom a counter 5-33

Alarms

configuration

overview 2-2

procedure 2-3

definitions

catalogs 2-8

definitions window 2-10

described 2-7

event properties window 2-9

example 2-9

described 2-1

destinations 2-4

direct Syslog messages to a local server 12-4

direct Syslog messages to CiscoWorks2000 server 12-5

event levels 2-5

Event Viewer 2-4

filters 2-3

monitors 2-3

NT Event Viewer 2-3

overview 2-1

SDI trace library 2-3, 2-4

SDL trace library 2-3

serviceability 1-3

Syslog 2-3, 2-4

viewing information 2-6

alert notification

configuration

for a counter 5-27

for gateway 5-42

for heartbeat monitoring 5-14

parameters for counter 5-32

parameters for gateway 5-45

e-mail

for counter 5-27

for gateway 5-42

window 5-31

message 5-27, 5-42

port/channel status 5-42

preferences 5-12

schedule 5-27, 5-42

thresholds 5-27

analyzing Trace information 3-43

assistance

obtaining xx

C

call data, line graph of (figure) 8-11

Call Detail Records (CDR) 11-2

CallMgr Info button 5-9

category tabs

Admin Serviceability Tool 5-19

create a category 5-20

remove a category 5-20

rename a category 5-21

table view 5-20

CCM_SNMP_MIB

counters A-1

CDP

access CDP driver control 14-3

advertisement support 14-1

alter CDP setting 14-3

Cisco device support 14-1

default settings 14-2

driver

system prerequisites 14-2

usage 14-2

enable CDP protocol driver 14-5

install CDP protocol driver 14-3

list of topics 14-1

locate updated driver 14-7

periodic messages 14-1

protocol driver

enabling 14-5

installing 14-3

settings 14-2

show CDP protocol driver property 14-6

start CDP protocol driver 14-4

update IP address for CDP protocol driver 14-6

CDR logging

enable 11-3

set up 11-2

CD-ROM

documentation xviii

chart

counters

adding 5-25

described 5-24

performance monitoring 5-25

window options 5-19

Cisco.com

described xx

Cisco CallManager

object counters (figure) 8-6

performance statistics 8-9

service 3-10

syslog components 12-4

using performance tool 8-6

Cisco CallManager service

counters performance example 5-21

heartbeat 5-18

overview 1-2

Cisco CTIManager service 3-13

Cisco Database Layer Monitor service 3-15

Cisco Discovery Protocol (CDP) 10-3, 14-1

Cisco IP Voice Media Streaming Application service 3-18

Cisco Messaging Interface service 3-21

Cisco MOH Audio Translator service 3-23

Cisco RIS Data Collector service 3-24

Cisco secure Telnet

applications 6-5

components

relay server 6-4

Telnet client 6-4

Telnet server 6-5

design 6-2

executables 6-5

list of topics 6-1

proxy 6-6

serviceability 1-6

structure 6-3

system design 6-2

system diagram 6-3

terminate session 6-8

usage scenario 6-9

Cisco Syslog Analysis

Cisco Syslog Analyzer 12-2

Cisco Syslog Analyzer Collector 12-2

Cisco Syslog Analyzer

described 12-3

Cisco Syslog Analyzer Collector

function 12-3

process 12-3

stopping and starting 12-3

Cisco Telephony Call Dispatcher service 3-27

Cisco TFTP service 3-29

CiscoWorks2000

adding devices 12-3

Campus Manager 11-2

defined 10-2

device information displayed 12-3

list of topics 10-1

messages directed to server 12-5

public information 11-2

SNMP requests 12-6

Syslog messages 12-5

clusters

Admin Serviceability Tool 5-9

using the Admin Serviceability Tool window 5-9

collecting trace information 3-38

command line interface

serviceability 1-6

commands

show.exe 7-1

show CDP 14-3

show command

list of topics 7-1

options 7-2

parameters 7-2

show tech 7-2

show win 7-2

tndconnect 6-6

conference bridges

counter information (table) A-13

configuration

Admin Serviceability Tool default 5-8

alarms 2-2

alert notification for counter 5-27

alert notification for gateway 5-42

change Admin Serviceability Tool 5-11

counter data sample 5-35

create Admin Serviceability Tool preferences 5-11

refresh rate for gateway 5-46

Trace

Cisco CallManager service 3-10

Cisco CTIManager service 3-13

Cisco Database Layer Monitor service 3-15

Cisco IP Voice Media Streaming Application service 3-18

Cisco Messaging Interface service 3-21

Cisco MOH Audio Translator service 3-23

Cisco RIS Data Collector service 3-24

Cisco Telephony Call Dispatcher service 3-27

Cisco TFTP service 3-29

described 3-6

device name based trace monitoring 3-32

information 3-6

Control Center

list of topics 4-1

overview 4-1

serviceability 1-4

service status 4-2

start a service

described 4-6

multiple servers in a cluster 4-7

one server 4-6

status icons 4-3

stop a service

described 4-4

multiple servers 4-5

one server 4-5

view status

all servers in a cluster 4-4

described 4-3

one server 4-3

conventions xvi

counters

add a counter to monitor 5-25

Admin Serviceability Tool A-1

alert notification parameters 5-32

CCM_SNMP_MIB A-1

chart view 5-24

conference bridge-related information (table) A-13

configure alert notification 5-27

CTI-related information (table) A-12

data sample 5-35

gateway 8-4

gateway-related information (table) A-3

H.323-related information (table) A-11

Microsoft performance A-1

MOH-related information (table) A-15

monitoring performance 8-1, 8-5

MTP-related information (table) A-14

object (figure) 8-6

perfmon 8-2

performance example 5-21

phone-related information (table) A-2

phones 8-4

properties 5-34

remove from monitoring window 5-34

similarities 8-4

table view 5-24

view data 5-36

voice-mail-related information (table) A-12

zoom 5-33

CTI

counter information (table) A-12

D

data sample, Admin Serviceability Tool 5-35

debug trace levels

Cisco CallManager fields 3-11

Cisco IP Voice Media Streaming Application fields 3-19

Database Layer Monitor fields 3-16

defined 3-31

RIS Data Collector fields 3-25

Telephony Call Dispatcher fields 3-28

TFTP fields 3-30

Trace configuration filter settings 3-7

Trace configuration output settings 3-8

definitions

alarms 2-7

serviceability 1-10

Device Manager menu 14-4

device name based trace monitoring 3-32

devices

information window 5-40

monitoring

add 5-38

Admin Serviceability Tool 5-37

gateway 5-41

phones 5-39

re-select 5-24

view device description 5-41

view gateway status 5-41

document

audience xiv

conventions xvi

organization xiv

preface xiii

purpose xiii

documentation

feedback xix

obtaining xviii

on CD-ROM xviii

ordering xix

related xvi

World Wide Web xviii

driver

CDP driver

control 14-3

locating interface files 14-7

locating updated CDP driver 14-7

using 14-2

CDP protocol

enabling 14-5

installing 14-3

showing property 14-6

starting 14-4

updating IP address 14-6

CDP system prerequisites 14-2

E

event levels for alarms 2-5

F

features

remote serviceability 10-2

feedback

on documentation xix

filters

alarms 2-3

G

gateway

alert notification configuration 5-42

alert notification configuration parameters 5-45

device example 5-22

polling intervals 5-46

refresh rate 5-46

status 5-42

view port/channel status 5-41

gateways

counter information (table) A-3

counters 8-4

H

H.323

counter information (table) A-11

heartbeat

Admin Serviceability Tool 5-18

configuring alert notification 5-14

icon 5-18

help, Admin Serviceability Tool 5-17

I

IP path analysis 10-2

L

line graph of static call data (figure) 8-11

log files, Trace 3-35

M

Management Information Base (MIB) 13-2

menus

Device Manager 14-4

message

translation sample 9-2

translator

list of topics 9-1

using 9-2

messages

CDP 14-1

direct messages to syslog 12-4

syslog 12-4

MIB

CISCO-CCM-MIB, Update 13-10

CISCO-CDP-MIB, Update 13-10

control of CDP driver 14-3

defined 13-2

enable device discovery 14-2

Microsoft performance

counters A-1

perfmon

counters 8-2

MOH

counter information (table) A-15

monitoring

configuring alert notification 5-14

devices 5-37

performance

add a counter 5-25

Admin Serviceability Tool 5-25

CiscoCallManager 8-5

counters 8-1

extending data display 8-10

line graph of static call data (figure) 8-11

report icons (figure) 8-10

setting up (figure) 8-8

SNMP MIB 8-3

Windows 2000 tool (figure) 8-7

monitors

alarms 2-3

MTP

counter information (table) A-14

N

NT Event Viewer 2-4

O

obtaining documentation xviii

obtaining technical assistance xx

ordering documentation xix

organization xiv

overview

of Cisco CallManager 1-2

of serviceability 1-1

P

path analysis

interface 11-1

operation 11-2

trace 11-2

PathTool 10-2

perfmon

counters 8-2

counter similarities 8-4

performance

counters example 5-21

data structure 8-5

generate statistics 8-9

monitoring

CiscoCallManager 8-5

counters 8-1

extending data display 8-10

line graph of static call data (figure) 8-11

report icons (figure) 8-10

setting up (figure) 8-8

SNMP MIB 8-3

Windows 2000 (figure) 8-7

objects and counters 8-5

remove a counter 5-34

statistics 8-9

tool

function 8-5

statistics monitor and display 8-5

uses 8-6

performance monitoring

serviceability 1-7

phones

Admin Serviceability Tool 5-39

counter information (table) A-2

counters 8-4

view information 5-39

polling intervals

refresh rate for gateway 5-46

sample rate 5-23

port/channel status 5-41

preface xiii

preferences

Admin Serviceability Tool 5-10

alert notification 5-12

create Admin Serviceability Tool configuration 5-11

view Admin Serviceability Tool 5-10

prerequisites

CDP driver system 14-2

process activity, Admin Serviceability Tool 5-16

properties, counter 5-34

R

Real-Time Information Server (RIS) data collector 13-9

related documentation xvi

remote access methodology 6-2

remote serviceability 1-5

features 10-2

report icons, performance (figure) 8-10

re-select a device status 5-24

resource usage

Admin Serviceability Tool 5-15

process activity 5-16

view last 24 hr. calls 5-15

RIS data collector 13-9

S

sample rate 5-23

SDI trace 3-38

SDL trace 3-41

security

firewall integrity 6-2

serviceability

Admin Serviceability Tool 1-4

alarms 1-3

Cisco secure Telnet 1-6

command line interface 1-6

Control Center 1-4

definitions 1-10

list of topics 1-1

overview 1-1, 1-3

performance monitoring 1-7

remote 1-5

terms 1-10

trace 1-4

service parameters

SDL trace 3-9

Trace 3-9

services

checking status using Control Center 4-2

starting 4-6

status icons 4-3

stopping 4-4

viewing status 4-3

show CDP command 14-3

show command

list of topics 7-1

options 7-2

parameters 7-2

syntax 7-1

Simple Network Management Protocol (SNMP) 13-1

SNMP

agent, enabling 12-6

agent defined 13-4

basics 13-2

community strings 13-4

defined 13-2

implementation diagram 13-5

MIB 13-2

remote monitoring with 13-2

RIS data collector 13-9

SNMP agent

set community name 13-6

set SNMP trap receiver 13-7

SNMP extension agent

start 13-7

stop 13-8

SNMP RIS data collector

start 13-9

stop 13-9

support 10-3

traps 13-3

SNMP MIB 8-3

statistics

CiscoCallManager performance 8-9

status bar 5-7

syntax

show command 7-1

tndconnect 6-6

Syslog

analyzer 10-2

collector 10-2

syslog

analysis

components (figure) 12-2

described 12-2

configuring components 12-4

direct messages 12-4

direct messages to CiscoWorks2000 server 12-5

direct messages to local server 12-4

system logging

components (figure) 12-2

described 12-2

system log management 10-2

T

table view, create 5-20

TAC

contacting xxi

described xx

obtaining assistance xx

telephone contacts xxi

website xxi

technical assistance xx

Technical Assistance Center (TAC) xx

Telnet

connect with daemon 6-9

plan for Windows 6-9

terminate session 6-8

Telnet, Cisco secure

applications 6-5

components

relay server 6-4

Telnet client 6-4

Telnet server 6-5

design 6-2

executables 6-5

list of topics 6-1

proxy 6-6

serviceability 1-6

structure 6-3

system design 6-2

system diagram 6-3

terminate session 6-8

usage scenario 6-9

terms

serviceability 1-10

tndconnect

connect with Telnet daemon 6-9

display all options 6-7

program structure 6-7

syntax 6-6

terminate session 6-6

Trace

analysis

described 3-43

records in XML format 3-50

results 3-48

SDI trace 3-44

SDL trace 3-46

Cisco CallManager service

configuring 3-10

trace fields 3-11

Cisco CTIManager service 3-13

Cisco Database Layer Monitor service

configuring 3-15

trace fields 3-16

Cisco IP Voice Media Streaming Application service

configuring 3-18

trace fields 3-19

Cisco Messaging Interface service 3-21

Cisco MOH Audio Translator service 3-23

Cisco RIS Data Collector service

configuring 3-24

trace fields 3-25

Cisco Telephony Call Dispatcher service

configuring 3-27

trace fields 3-28

Cisco TFTP service

configuring 3-29

trace fields 3-30

collection

described 3-38

results 3-39

results exceed 2 MB 3-41

SDI trace information 3-38

SDL trace information 3-41

configuration

described 3-6

filter settings 3-7

output settings 3-8

debug trace levels 3-31

device name based trace monitoring 3-32

list of topics 3-1

log files

described 3-35

field descriptions 3-37

overview 3-2

records in XML format 3-50

SDI trace

analysis 3-44

collection 3-38

SDL trace

analysis 3-46

collection 3-41

serviceability 1-4

service parameters 3-9

troubleshooting example 3-3

translation process 9-1

translation sample 9-2

translator

message, using 9-2

traps, SNMP 13-3

troubleshooting, Trace example 3-3

V

voice mail

counter information (table) A-12

W

windows

Admin Serviceability Tool

displayed 5-7

overview 5-7

Admin Serviceability Tool options 5-19

Admin Serviceability Tool with CM-default configuration 5-8

customize Admin Serviceability Tool 5-8

device monitoring 5-7, 5-37

options

rename a category 5-21

sample rate 5-23

performance monitoring 5-7

status bar 5-7

Windows 2000 performance monitoring tool (figure) 8-7

X

XML format, Trace records in 3-50

Z

zoom a counter 5-33