Table Of Contents
Tools Overview
Performance Monitoring Tools
Local Cisco CallManager Systems
Remote Cisco CallManager Systems
Device Monitoring Tools
Analyzing Tools
Log Files
Configuring Log Files
Viewing Log Files
SDI Information
SDL Information
Where to Find More Information
Tools Overview
Performance Monitoring Tools
Serviceability monitors the performance of Cisco CallManager services locally and remotely.
Local Cisco CallManager Systems
You can access the following tools to locally monitor the performance of Cisco CallManager services:
•Microsoft Performance
•Serviceability Real-Time Monitoring
Remote Cisco CallManager Systems
You can access the following tools to remotely monitor the performance of Cisco CallManager services:
•Microsoft Performance
•SNMP MIBs
•CiscoWorks2000
Device Monitoring Tools
Serviceability monitors the performance of Cisco CallManager devices using the Real-Time Monitoring tool.
Analyzing Tools
The following tools analyze the data from a trace log file that contains information about Cisco CallManager devices and services:
•Trace Analysis
•Bulk Trace Analysis
Log Files
You can view alarms and trace information sent to log files for troubleshooting purposes. Trace supports text and XML formatted log files.
Configuring Log Files
Configure log files for alarm information by using Serviceability Alarm Configuration.
Configure log files for trace information by using Serviceability Trace Configuration. Using Serviceability Trace Collection, you can filter the SDI and SDL XML trace log files for specific information.
Viewing Log Files
Using a text editor such as Microsoft Word, you can view text log files. You can use Serviceability Trace Analysis or Bulk Trace Analysis to view XML log files.
SDI Information
You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations. You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways. You can perform a trace on the alarms that are sent to the SDI or SDL trace log files.
An SDI Trace log file contains information for all Cisco CallManager services. The system traces system diagnostic interface (SDI) information from the services and logs run-time events and traces to a log file. You can view SDI trace files in text or XML format.
Note To log alarms in the SDI trace log file, check two check boxes in Trace Configuration and one check box in Alarm Configuration: the Trace on check box in Trace Configuration, the Enable trace file log check box in Trace Configuration, and the SDI alarm destination check box in Alarm Configuration.
SDL Information
You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations. You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways. You can perform a trace on the alarms that are sent to the SDI or SDL trace log files.
An SDL Trace log file contains call-processing information from services such as Cisco CallManager, Cisco CTIManager, and Cisco TFTP. The system traces the signal distribution layer (SDL) of the call and logs state transitions into a log file. You can view SDL trace files in text or XML format.
The SDL trace library applies only to Cisco CallManager and CTIManager services. In addition to specifying SDL trace library in Alarms Configuration, configure this alarm destination using Serviceability Trace SDL Configuration.
Where to Find More Information
Related Topics
•"Alarms"
•"Trace"
•"Real-Time Monitoring"
•"Microsoft Performance"
•"Bulk Trace Analysis"
•"Simple Network Management Protocol"
•"CiscoWorks2000 Overview"
•"Path Analysis"
•"System Log Management"
•"Cisco CallManager Perfmon Counters, RTM, and CCM_SNMP_MIB"
Additional Cisco Documentation
•Cisco CallManager Serviceability Administration Guide
•Cisco CallManager Troubleshooting Guide
•CiscoWorks2000 user documentation
http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm