Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - Z
index
A
about RTM 8-13
administrators, CAR 11-2
Alarm configuration checklist 6-9
Alarm definition checklist 6-10
Alarms
configuration overview 6-2
definitions
catalogs 6-5
definitions window 6-8
described 6-5
editing 6-6
event properties window 6-7
example 6-7
described 6-1
destinations 6-3
event levels 6-4
Event Viewer 6-3
filters 6-4
monitors 6-3
NT Event Viewer 6-3
overview 6-1
SDI trace library 6-3
SDL trace library 6-3
serviceability 1-3
Syslog 6-3
viewing information
overview 6-4
alert
checklist 8-11
icon 8-10
alert notification
configuration
for a counter 8-16
for gateway 8-20
e-mail
for counter 8-16
for gateway 8-20
window 8-17
message 8-16, 8-20
port/channel status 8-20
schedule 8-16, 8-20
thresholds 8-16
alerts
setting CDR and CAR database 11-20
analyzing Trace information 7-6
assistance, obtaining xx
automatic report generation 11-23
B
base rate 11-22
bill
department 11-4
individual 11-3
Bulk Trace Analysis
checklist 10-3
list of topics 10-1
using 10-2
C
Call Detail Records (CDR) 17-2
call types, QoS by 11-7
CAR
administrators, managers, users 11-2
CDR search
overview 11-13
checklist 11-26
configuring database purge 11-20
described 11-1
device reports
overview 11-9
list of topics 11-1
report config
overview 11-21
setting database alert 11-20
starting or stopping scheduler 11-21
system 11-14
system reports
overview 11-6
user reports 11-3
category tabs
Real-Time Monitoring Tool 8-14
CCM_SNMP_MIB counters A-1
CDP
access CDP driver control 19-2
advertisement support 19-1
alter CDP setting 19-2
checklist 19-3
Cisco device support 19-1
default settings 19-2
driver
system prerequisites 19-2
usage 19-2
install CDP protocol driver 19-3
list of topics 19-1
locate updated driver 19-3
periodic messages 19-1
protocol driver
installing 19-3
settings 19-2
CDR
configuring database purge 11-20
error report 11-9
load records 11-16
logging
set up 17-2
search
by gateway report 11-14
by user extension report 11-14
CAR 11-13
setting database alert 11-20
CD-ROM documentation xix
chart
counters
adding 8-15
described 8-15
performance monitoring 8-15
window options 8-13
Cisco.com, described xx
Cisco CallManager
object counters (figure) 9-2
syslog components 18-3
Cisco CallManager service 3-1, 3-2
overview 1-2
Cisco CDR Insert service 3-2
Cisco CTIManager service 3-4
Cisco Database Layer Monitor service 3-3
Cisco Discovery Protocol (CDP) 16-3
list of topics 19-1
serviceability 1-9
Cisco IP phone services report 11-5
Cisco IP Voice Media Streaming Application service 3-4
Cisco Messaging Interface service 3-3
Cisco MOH Audio Translator service 3-5
Cisco RIS Data Collector service 3-5
Cisco Secure Telnet
checklist 13-4
design 13-2
list of topics 13-1
serviceability 1-6
structure 13-3
system design 13-1
system diagram 13-3
Cisco Syslog Analysis
Cisco Syslog Analyzer 18-1
Cisco Syslog Analyzer Collector 18-1
Cisco Syslog Analyzer Collector
function 18-3
process 18-3
stopping and starting 18-3
Cisco Syslog Analyzer described 18-3
Cisco Telephony Call Dispatcher service 3-4
Cisco TFTP service 3-3
CiscoWorks2000
adding devices 18-2
Campus Manager 17-1
checklist 16-4
defined 16-2
device information displayed 18-2
list of topics 16-1
serviceability 1-7
SNMP requests 18-4
clusters, Real-Time Monitoring Tool 8-9
collecting trace information 7-6
command line interface serviceability 1-6
commands
show.exe 14-1
show command
list of topics 14-1
conference bridges counter information (table) A-13
conference bridge utilization report 11-12
configuration
alarms
overview 6-2
alert notification for counter 8-16
alert notification for gateway 8-20
counter data sample 8-18
Real-Time Monitoring Tool default 8-5
refresh rate for gateway 8-21
Trace
described 7-3
configuration checklist
Alarm configuration 6-9
Alarm definition 6-10
alerts 8-11
Bulk Trace Analysis 10-3
CAR 11-26
CDP 19-3
Cisco Secure Telnet 13-4
CiscoWorks2000 16-4
device monitoring 8-21
Microsoft Performance 9-3
path analysis 17-2
performance monitoring 8-19
Q931 translator 7-10
Real-Time Monitoring Tool window 8-7
SNMP 15-6
system log management 18-5
Trace analysis 7-9
Trace collection 7-8
Trace configuration 7-7
configuring
base rate and duration for rating parameters 11-22
CAR and CDR database purge 11-20
dial plan 11-15
gateway 11-16
mail server parameters 11-15
manual database purge 11-20
notification limits for QoS and daily charges 11-25
system parameters 11-14
system preferences 11-16
time of day factor for rating parameters 11-22
voice quality factor for rating parameters 11-22
Control Center
list of topics 5-1
serviceability 1-4
service status 5-2
status icons 5-3
stop or start a service described 5-3
view status described 5-3
conventions xvii
counter alert checklist 8-11
counters
add a counter to monitor 8-15
CCM_SNMP_MIB A-1
chart view 8-15
Cisco CallManager 2-1
conference bridge-related information (table) A-13
configure alert notification 8-16
CTI-related information (table) A-12
data sample 8-18
gateway 2-4
gateway-related information (table) A-3
H.323-related information (table) A-11
Microsoft Performance A-1
MOH-related information (table) A-15
monitoring performance 9-2
MTP-related information (table) A-14
object (figure) 9-2
perfmon 2-2
phone-related information (table) A-2
phones 2-4
properties 8-18
Real-Time Monitoring Tool A-1
remove from monitoring window 8-17
similarities 2-4
table view 8-15
view data 8-18
voice-mail-related information (table) A-12
zoom 8-17
CTI
counter information (table) A-12
port enabled report 11-5
customizing reports for automatic generation 11-24
D
daily charges
setting notification limits for 11-25
daily reports
restoring default schedule 11-19
scheduling 11-18
database
configuring CAR and CDR purge 11-20
setting alerts 11-20
data sample, Real-Time Monitoring Tool 8-18
debug trace levels
Trace configuration filter settings 7-4
Trace configuration output settings 7-5
definitions
alarms 6-5
serviceability 1-11
department bill report, detail 11-4
department bill report, summary 11-4
detail
department bill 11-4
gateway 11-9
individual bill report 11-3
QoS 11-6
device monitoring
checklist 8-21
tools 4-2
device reports, CAR 11-9
devices
monitoring
re-select 8-15
devices, monitoring
Real-Time Monitoring Tool 8-19
dial plan, configuring 11-15
directory servers, Real-Time Monitoring Tool 8-12
directory server status alert checklist 8-11
document
audience xiv
conventions xvii
organization xiv
preface xiii
purpose xiii
documentation
feedback xx
obtaining xviii
on CD-ROM xix
ordering xix
related xvi
World Wide Web xix
driver
CDP driver
control 19-2
locating interface files 19-3
locating updated CDP driver 19-3
using 19-2
CDP protocol
installing 19-3
CDP system prerequisites 19-2
duration 11-22
E
enabling reports for automatic generation 11-24
error, CDR report 11-9
error log, generating 11-21
event levels for alarms 6-4
event log, generating 11-21
extension, CDR search by 11-14
F
features, remote network management 16-2
feedback on documentation xx
filters, alarms 6-4
G
gateway
alert notification configuration 8-20
CDR search by 11-14
configuration 11-16
polling intervals 8-21
QoS by 11-7
refresh rate 8-21
gateway alert checklist 8-11
gateway detail report 11-9
gateways
counter information (table) A-3
counters 2-4
gateway summary report 11-10
gateway utilization report 11-10
H
H.323 counter information (table) A-11
heartbeat monitoring alert checklist 8-11
help, Real-time Monitoring Tool 8-13
I
individual bill, summary 11-3
individual bill report, detail 11-3
IP path analysis 16-2
L
load, CDR data 11-16
M
mail server parameters 11-15
Management Information Base (MIB) 15-2
managers, CAR 11-2
manual database purge, configuring 11-20
messages
CDP 19-1
syslog 18-4
MIB
control of CDP driver 19-2
defined 15-2
enable device discovery 19-2
Microsoft Performance
checklist 9-3
counters A-1
list of topics 9-1
perfmon counters 2-2
MOH
counter information (table) A-15
monitoring
devices 8-19
performance
add a counter 8-15
CiscoCallManager 9-1
Real-Time Monitoring Tool 8-15
SNMP MIB 2-3
monitors, alarms 6-3
monthly reports
restoring default schedules 11-19
scheduling 11-19
MTP counter information (table) A-14
N
notification limits 11-25
NT Event Viewer 6-3
O
objects, Cisco CallManager 2-1
objects and counters, described 2-1
obtaining documentation xviii
obtaining technical assistance xx
options checklist, remote serviceability 12-2
ordering documentation xix
organization xiv
overview
administrator rights 11-15
automatic report generation 11-23
department bill reports 11-4
error and event logs 11-20
individual bill reports 11-3
of Cisco CallManager 1-2
of serviceability 1-1
scheduling reports 11-17
system report 11-8
P
parameters
configuring mail server 11-15
configuring system 11-14
factoring time of day for rating 11-22
factoring voice quality for rating 11-22
restoring default values for rating 11-23
setting the base rate and duration for rating 11-22
path analysis
checklist 17-2
list of topics 17-1
operation 17-1
serviceability 1-8
trace 17-1
PathTool 16-2
perfmon
counters 2-2
counter similarities 2-4
performance
data structure 9-2
monitoring
CiscoCallManager 9-1
SNMP MIB 2-3
objects and counters 9-2
remove a counter 8-17
tool
function 9-1
statistics monitor and display 9-1
performance monitoring
checklist 8-19
serviceability 1-7
phones
counter information (table) A-2
counters 2-4
polling intervals
refresh rate for gateway 8-21
sample rate 8-14
preface xiii
preferences
configuring system 11-16
Real-Time Monitoring Tool 8-9
prerequisites, CDP driver system 19-2
process activity, Real-Time Monitoring Tool 8-12
properties, counter 8-18
purge
configuring CAR and CDR database 11-20
Q
Q931 translator checklist 7-10
QoS
defining values 11-23
setting notification limits for 11-25
QoS by call types report 11-7
QoS by gateway report 11-7
QoS detail report 11-6
QoS summary report 11-7
R
rating parameters
factoring time of day 11-22
factoring voice quality 11-22
restoring default values 11-23
setting the base rate and duration 11-22
Real-Time Information Server (RIS) data collector 15-5
Real-Time Information Server overview 3-5
Real-Time Monitoring Tool
About 8-13
alert icon 8-10
category tabs, described 8-14
chart view 8-15
checklist 8-7
cluster information 8-9
configure alert notification for counter 8-16
configure alert notification for gateway 8-20
counter properties 8-18
counters
add 8-15
alert notify 8-16
chart view 8-15
data sample 8-18
monitor 8-15
properties 8-18
remove 8-17
table view 8-15
view data 8-18
zoom 8-17
customize Real-Time Monitoring Tool window 8-6
data samples 8-18
default configuration 8-5
device monitoring window 8-20
devices
hierarchy 8-4
status 8-4
directory servers 8-12
help 8-13
hierarchy
devices 8-4
performance monitoring 8-2
list of topics 8-1
monitor devices 8-19
monitor performance 2-3, 8-15
overview 8-2
performance monitoring
described 2-3, 8-2
window 8-15
polling interval 8-14, 8-21
preferences 8-9
process activity 8-12
remove a counter 8-17
re-select 8-15
resource usage 8-12
sample rate 8-14
serviceability 1-5
status bar 8-4
system performance 8-2
table view 8-15
view data 8-18
view last 24 hr. calls 8-12
window
displayed 8-5
overview 8-4
with CM-default configuration 8-6
window options
category tabs 8-13
listed 8-13
re-select 8-15
zoom a counter 8-17
related documentation xvi
remote access methodology 13-2
remote network management features 16-2
remote serviceability 1-5
checklist 12-2
list of topics 12-1
tools and programs 12-1
report
CDR
search
by user extension 1
CDR error 11-9
CDR search by gateway 11-14
Cisco IP phone services 11-5
conference bridge utilization 11-12
CTI port enabled 11-5
department bill report 11-4
gateway detail 11-9
gateway summary 11-10
gateway utilization 11-10
individual bill report 11-3
QoS by call types 11-7
QoS by gateway 11-7
QoS detail 11-6
QoS summary 11-7
route group utilization 11-11
route list utilization 11-11
route pattern utilization 11-12
system overview 11-8
top N by charge 11-4
top N by duration 11-4
top N by number of calls 11-5
traffic summary 11-8
traffic summary by extensions 11-8
voice mail utilization 11-12
report config, CAR 11-21
reporting tools 1-9
reports
automatic generation 11-23
customizing for automatic generation 11-24
enabling for automatic generation 11-24
restoring default schedules 11-19
scheduling 11-17
scheduling daily 11-18
scheduling monthly 11-19
scheduling weekly 11-18
user, CAR 11-3
re-select a device status 8-15
resource usage
process activity 8-12
Real-Time Monitoring Tool 8-12
view directory server status 8-12
view last 24 hr. calls 8-12
restoring
default schedule for daily, weekly, and monthly reports 11-19
default values for rating parameters 11-23
RIS data collector 15-5
route group utilization report 11-11
route list utilization report 11-11
route pattern utilization report 11-12
S
sample rate 8-14
scheduler, starting or stopping CAR service 11-21
scheduling
daily reports 11-18
monthly reports 11-19
weekly reports 11-18
scheduling reports 11-17
SDI log files, overview 4-3
SDL log files, overview 4-3
SDL parameters
Trace, overview 7-5
search
CDR by gateway 11-14
CDR by user extension 11-14
security, firewall integrity 13-2
server, mail parameters 11-15
service
Cisco CallManager 3-2
Cisco CDR Insert 3-2
Cisco CTIManager 3-4
Cisco Database Layer Monitor 3-3
Cisco IP Voice Media Streaming Application 3-4
Cisco Messaging Interface 3-3
Cisco MOH Audio Translator 3-5
Cisco RIS Data Collector 3-5
Cisco Telephony Call Dispatcher 3-4
Cisco TFTP 3-3
starting or stopping CAR scheduler 11-21
serviceability
alarms 1-3
analyzing tools
overview 4-2
Cisco CallManager service 3-1
Cisco Discovery Protocol 1-9
Cisco Secure Telnet 1-6
CiscoWorks2000 1-7
command line interface 1-6
Control Center 1-4
definitions 1-11
list of topics 1-1
overview 1-1, 1-3
path analysis 1-8
performance monitoring 1-7, 4-1
Real-Time Monitoring Tool 1-5
remote 1-5
remote serviceability tools 12-1
reporting tools 1-9
SDI, overview 4-3
SDL, overview 4-3
SNMP 1-8
system log 1-8
terms 1-11
tools
device monitoring 4-2
local Cisco CallManager systems 4-1
log files 4-2
overview 4-1
performance monitoring 4-1
remote Cisco CallManager systems 4-1
trace 1-4
service parameters
SDL trace 7-5
Trace 7-5
services
checking status using Control Center 5-2
status icons 5-3
stopping or starting 5-3
viewing status 5-3
show command
list of topics 14-1
syntax 14-1
Simple Network Management Protocol (SNMP) 15-1
SNMP
agent, enabling 18-4
agent defined 15-3
basics 15-1
checklist 15-6
community strings 15-3
defined 15-1
implementation diagram 15-5
MIB 15-2
remote monitoring with 15-1
RIS data collector 15-5
serviceability 1-8
support 16-3
traps 15-3
SNMP MIB 2-3
starting CAR scheduler service 11-21
status bar 8-4
stopping CAR scheduler service 11-21
summary
department bill 11-4
gateway 11-10
individual bill 11-3
QoS 11-7
traffic 11-8
traffic by extensions 11-8
syntax
show command 14-1
Syslog
analyzer 16-2
collector 16-2
syslog
analysis
components (figure) 18-2
described 18-1
configuring components 18-3
direct messages 18-4
system, CAR 11-14
system log, serviceability 1-8
system logging
components (figure) 18-2
described 18-1
system log management 16-2
checklist 18-5
list of topics 18-1
system overview report 11-8
system parameters
configuring 11-14
system preferences
configuring 11-16
system reports, CAR 11-6
T
TAC
contacting xxi, xxii
described xxi
obtaining assistance xx
telephone contacts xxii
website xxi
technical assistance xx
Technical Assistance Center (TAC) xx
Telnet, Cisco Secure
design 13-2
list of topics 13-1
serviceability 1-6
structure 13-3
system design 13-1
system diagram 13-3
terms, serviceability 1-11
time of day 11-22
top N
by charge 11-4
by duration 11-4
by number of calls 11-5
top N by charge report 11-4
top N by duration report 11-4
top N by number of calls report 11-5
Trace
analysis
described 7-6
collection
described 7-6
configuration
described 7-3
filter settings 7-4
output settings 7-5
configuring SDL parameters 7-5
example B-1
list of topics 7-1
overview 7-1
Q931 translator
described 7-6
SDL parameters 7-5
serviceability 1-4
troubleshooting example B-1
Trace analysis checklist 7-9
Trace collection checklist 7-8
Trace configuration checklist 7-7
traffic summary by extensions report 11-8
traffic summary report 11-8
traps, SNMP 15-3
troubleshooting, Trace example B-1
U
user reports, CAR 11-3
users, CAR 11-2
using Bulk Trace Analysis 10-2
using Q931 translator 7-6
utilization
conference bridge 11-12
gateway 11-10
route group 11-11
route list 11-11
route pattern 11-12
voice mail 11-12
V
voice mail counter information (table) A-12
voice mail utilization report 11-12
voice quality 11-22
W
weekly reports
restoring default schedule 11-19
scheduling 11-18
windows
customize Real-Time Monitoring Tool 8-6
device monitoring 8-4, 8-20
options
sample rate 8-14
performance monitoring 8-4
Real-Time Monitoring Tool
checklist 8-7
displayed 8-5
overview 8-4
Real-Time Monitoring Tool options 8-13
Real-Time Monitoring Tool with CM-default configuration 8-6
status bar 8-4
Z
zoom a counter 8-17