Table Of Contents

A - B - C - D - E - F - G - I - L - M - N - O - P - Q - R - S - T - U - V - W - X - Z

Index

A

administrator

granting rights 16-2

revoking rights 16-3

Alarm configuration, described 2-1

Alarm definitions

catalog descriptions 3-4

creating user-defined

procedure 3-3

described 3-1

searching and viewing

procedure 3-2

searching for 3-2

user-defined, creating 3-3

viewing 3-2

Alarms

applying configuration to all nodes 2-4

configuring, procedure 2-2

definitions

catalogs 3-4

definitions window 4-5

event properties window 4-4

example 4-4

destinations 2-6

destination settings 2-6

directing Syslog messages to a local server 27-3

directing Syslog messages to CiscoWorks2000 server 27-4

event levels 2-7

event level settings 2-7

Event Viewer 2-6

information, described 4-1

SDI trace library 2-6

SDL trace library 2-6

Syslog 2-6

updating, procedure 2-2

viewing information

text format 4-2

XML format 4-3

alert actions configuration 12-90

alert notification

configuration

parameters for counter 12-91

parameters for directory servers 12-27

e-mail

for counter 12-57

window 12-61

message 12-57

schedule 12-57

thresholds 12-57

alerts

enabling or disabling, by mail 17-14

automatic

database purge 16-28

report generation 17-12

B

base rate 17-2

bill

department 18-3

department detail, report results A-4

department summary, report results A-2

individual 18-2

individual detail, report results A-4

individual summary, report results A-2

Bulk Trace Analysis

correlation tags 24-12

creating a report 24-6

creating a report with multiple views 24-12

customizing report table headings 24-16

displaying view information 24-15

downloading 24-1

installing 24-2

opening a report 24-8

printing a report 24-9

saving master report 24-10

searching for data 24-11

starting and exiting 24-4

using 24-3

window 24-5

C

call data, line graph of (figure) 23-6

call detail

conference call detail, report results A-25

Call Detail Records (CDR) 26-2

call termination

CDR search by 21-6

call types

QoS by 19-11

QoS by, report results A-13

CAR

assistant call usage configuration 18-17

automatic database purge configuration 16-28

automatic report generation/alert configuration 17-12

call termination details, viewing 21-8

CDR/CMR records configuration 22-1

CDR database alerts configuration 16-26

CDR error report 19-26

CDR error report configuration 19-26

CDR search 21-1

by call precedence levels 21-11

CDR search by cause for call termination configuration 21-6

CDR search by gateway configuration 21-3

CDR search by user extension configuration 21-2

CDR service parameters 15-4

Cisco IP manager/assistant, described 18-15

Cisco IP Phone services report configuration 18-19

conference bridge utilization report 20-26

conference call details configuration 20-24

configuration, gateway 16-8

CTI application user configuration 18-18

department bills configuration 18-3

device report, described 20-1

dial plan default values 16-7

disabling automatic database purge 16-29

error log report output 16-35

event log report output 16-35

event log report status 16-33

export CDR/CMR records results 22-2

gateway report 20-1, 20-13

generate report fields 19-9, 19-12, 19-16, 19-19

individual bills configuration 18-2

load CDR and CMR values 16-12

loading 15-5

logging off 15-8

logging on 15-7

log reports, described 16-34

Malicious Call Identification 19-22

manager call usage configuration 18-15

manual database purge 16-30

notification limits configuration 17-15

overview 15-1

precedence call summary 19-23

QoS by call types configuration 19-11

QoS by call types report 19-11

QoS by gateway configuration 19-8

QoS by gateway report 19-8

QoS default values 17-11

QoS detail report

call types 19-3

voice quality 19-4, 19-18

QoS detail report configuration 19-2

QoS parameter operators 19-27

QoS parameters

call types 19-13

described 19-8

QoS reports, described 19-2

QoS summary report 19-5

call types 19-6

QoS summary report configuration 19-5

QoS values, defining 17-9

rating engine configuration 17-1

report configuration, described 17-1

reports, understanding A-1

restoring database purge defaults 16-31

restoring dial plan default values 16-6

searching for users 18-22

system configuration 16-1

system log screens, described 16-31

system overview report 19-25

system overview report configuration 19-25

system preferences parameters 16-11

system reports, described 19-1

top N, described 18-5

top N by charge

call types 18-7

report types 18-7

top N by charge configuration 18-6

top N by duration

call types 18-10

report types 18-11

top N by duration configuration 18-9

top N by number of calls

call types 18-13

report types 18-14

top N by number of calls configuration 18-12

traffic reports

described 19-14

traffic summary (extn), call types 19-20

traffic summary, call types 19-16

traffic summary by extensions report 19-19

traffic summary by extensions report configuration 19-19

traffic summary report 19-15

traffic summary report configuration 19-15

uninhibited loading of CDR values 16-13

user reports, described 18-1

voice messaging utilization report 20-29

CDP

accessing CDP driver control 28-2

advertisement support 28-1

Cisco device support 28-1

default settings 28-8

driver, usage 28-2

enabling CDP protocol driver 28-5

installing CDP protocol driver 28-3

list of topics 28-1

locating updated driver 28-7

periodic messages 28-1

protocol driver

enabling 28-5

installing 28-3

settings 28-8

showing CDP protocol driver property 28-6

starting CDP protocol driver 28-4

updating IP address for CDP protocol driver 28-6

CDR

automatic database purge configuration 16-28

CAR plugin, installing 15-2

CAR plugin, uninstalling 15-3

database alerts, configuration 16-26

disabling automatic database purge 16-29

disabling loading 16-15

dump table A-31

enabling loading 16-16

error, report results A-20

error report 19-26

load schedule configuration 16-12

logging

setting up 26-2

restoring database purge defaults 16-31

restoring the default load schedule 16-14

search 21-1

search by cause for call termination 21-6

search by gateway 21-3

search by gateway, report results A-28

search by user extension 21-2

search by user extension, report results A-28

service parameters, configuring 15-4

setting up logging 26-2

values

CDR load 16-12

CDR Analysis and Reporting Tool

described 15-1

loading 15-5

logging off 15-8

logging on 15-7

CDR service parameters 15-4

CDR values

uninhibited loading 16-13

chart

counters

configuring 12-56

Cisco Bulk Trace Analysis tool, described 24-1

Cisco CallManager, service 5-6

Cisco CallManager, starting performance tool 23-1

Cisco CDR Insert service 5-10

Cisco CTIManager service 5-12

Cisco Database Layer Monitor service 5-17, 5-20, 5-22

Cisco Discovery Protocol (CDP) 25-3, 28-1

Cisco IP manager/assistant 18-15, 18-17

assistant call usage 18-17

manager call usage 18-15

Cisco IP Phone services, report results A-8

Cisco IP phone services, report results A-8

Cisco IP Phone services report, configuration 18-19

Cisco IP Voice Media Streaming Application service 5-24

Cisco Messaging Interface service 5-27

Cisco MOH Audio Translator service 5-30

Cisco RIS Data Collector service 5-32

Cisco Secure Telnet

applications 29-3

components

relay server 29-2

Telnet client 29-2

Telnet server 29-3

executables 29-3

list of topics 29-1

proxy 29-4

terminate session 29-6

usage scenario 29-7

Cisco Telephony Call Dispatcher service 5-35

Cisco TFTP service 5-37

CiscoWorks2000

defined 25-2

list of topics 25-1

messages directed to server 27-4

SNMP requests 27-5

Syslog messages 27-4

clearing alerts 12-85

CMR dump table A-31

CMR values, CDR load 16-12

collecting traces 6-2

commands

show.exe 30-1

show CDP neigh 28-2

show command

list of topics 30-1

options 30-2

parameters 30-2

show tech 30-2

show win 30-2

tndconnect 29-4

conference bridge utilization, report results A-26

conference call detail, report results A-25

configuration, creating profiles Real-Time Monitoring Tool 12-5

configuring 19-22, 19-23, 21-11

SDL trace parameters 5-47

Trace

SDL parameters 5-47

Control Center

list of topics 11-1

service status 11-3

start a service 11-6

status icons 11-3

stop a service 11-5

view status 11-4

conventions xxiv

correlation tags, Bulk Trace Analysis 24-12

counter alert configuration settings 12-91

counters

alert notification parameters 12-91

chart view 12-56

configuring alert notification 12-57

data sample 12-64

data sample parameters 12-65

removing from monitoring window 12-67

table view 12-56

viewing data 12-66

zooming 12-61

creating a Bulk Trace Analysis report 24-6

creating a Bulk Trace Analysis report with multiple views 24-12

CT application user

report results A-6

CTI application user

enabled 18-18

report results A-6, A-7

CTI application user, report results A-6, A-7

CTI port, configuration 18-18

customizing, reports for automatic generation 17-13

customizing report table headings for Bulk Trace Analysis 24-16

D

daily charges, notification limits configuration 17-15

daily reports

restoring default schedule 16-21

scheduling 16-16

database

automatic purge configuration 16-28

disabling automatic purge 16-29

restoring purge defaults 16-31

data sample

configuring

parameters 12-65

data sample, Real-Time Monitoring Tool 12-64

debug trace levels

Cisco CallManager fields 5-4, 5-7

Cisco IP Voice Media Streaming Application fields 5-25

Database Layer Monitor fields 5-18, 5-21, 5-23

defined 5-42

RIS Data Collector fields 5-33

Telephony Call Dispatcher fields 5-36

TFTP fields 5-38, 5-41

Trace configuration filter settings 5-54

Trace configuration output settings 5-55

department bill

detail 18-3

summary 18-3

department bill detail, report results A-4

department bill summary, report results A-2

detail

department bill 18-3

department bill, report results A-4

gateway 20-2

gateway, report results A-21

individual bill 18-2

individual bill, report results A-4

QoS, report results A-8

QoS report 19-2

details report 19-22

Device Manager menu 28-3

device name based trace monitoring 5-43

device reports 20-1

devices

information window 12-42

monitoring

phones 12-41

dial plan, configuration 16-5

directory servers

alert notification parameters 12-27

disabling

alerts by mail 17-14

automatic CAR and CDR database purge 16-29

automatic database purge 16-29

CDR loading 16-15

disabling alerts 12-82

displaying view information for Bulk Trace Analysis 24-15

document

audience xx

conventions xxiv

organization xx

purpose xix

documentation

related xxiii

downloading Bulk Trace Analysis 24-1

driver

CDP driver

control 28-2

locating interface files 28-7

locating updated CDP driver 28-7

using 28-2

CDP protocol

enabling 28-5

installing 28-3

showing property 28-6

starting 28-4

updating IP address 28-6

dump table, CDR and CMR A-31

duration 17-2

E

e-mail configuration 12-88

enabling

alerts by mail 17-14

CDR loading 16-16

reports for automatic generation 17-13

enabling alerts 12-81

error

CDR report 19-26

CDR report, results A-20

error log

generating 16-33

understanding the details 16-36

understanding the output 16-35

error log report, output 16-35

event levels for alarms 2-7

event log

generating 16-32

understanding the output 16-35

event log report

output 16-35

status 16-33

exiting Bulk Trace Analysis 24-4

extension

CDR search by 21-2

CDR search by, report results A-28

F

features, remote network management 25-2

G

gateway

CDR search by 21-3

CDR search by, report results A-28

configuration for CAR 16-8

QoS by 19-8

QoS by, report results A-12

gateway detail

call types 20-5, 20-8

voice quality 20-6

gateway detail, report results A-21

gateway detail report 20-2

gateway report, configuring 20-1

gateway summary, report results A-23

gateway summary report 20-7

gateway utilization, report results A-24

gateway utilization report 20-9

generate report fields 20-10, 20-15, 20-18, 20-22, 20-27, 20-30

generating

error log 16-33

event log 16-32

granting administrator rights 16-2

I

individual bill

configuration 18-2

detail 18-2

summary 18-2

individual bill detail, report results A-4

individual bill summary, report results A-2

initial user ID and password 15-4

installing Bulk Trace Analysis 24-2

introduction, serviceability 1-1

IOS messages, from ISDN trace files 8-1

IP path analysis 25-2

IP Phone Problem Reports

procedure 13-2

ISDN trace files, translating to IOS format 8-1

L

line graph of static call data (figure) 23-6

load

CDR schedule configuration 16-12

disabling CDR 16-15

enabling CDR 16-16

restoring the default CDR schedule 16-14

loading CDR Analysis and Reporting Tool 15-5

log files, Trace 5-51

logging off CAR 15-8

logging on to CAR 15-7

M

mailing a report 18-21

mail server parameters 16-4

manual database purge, configuration 16-30

media information A-30

menus, Device Manager 28-3

messages

CDP 28-1

directing messages to syslog 27-3

syslog 27-3

message translator, using 8-1

MIB

CISCO-CCM-MIB, Updating 31-10

control of CDP driver 28-2

enable device discovery 28-2

Microsoft Performance tool 23-1

monitoring

performance

extending data display 23-5

line graph of static call data (figure) 23-6

report icons (figure) 23-5

setting up (figure) 23-3

Windows 2000 tool (figure) 23-2

monthly reports

restoring default schedules 16-21

scheduling 16-19

N

notification limits 17-15

NT Event Viewer 2-6

O

opening a Bulk Trace Analysis report 24-8

organization xx

overview

automatic report generation 17-12

CAR 15-1

department bill reports 18-3

device reports 20-1

individual bill reports 18-2

system report 19-25

P

parameters

factoring time of day for rating 17-3

factoring voice quality for rating 17-5

mail server configuration 16-4

restoring default values for rating 17-7

setting the base rate and duration for rating 17-2

system configuration 16-1

password, initial use 15-4

path analysis, configuration 26-1

PathTool 25-2

performance

monitoring

extending data display 23-5

line graph of static call data (figure) 23-6

report icons (figure) 23-5

setting up (figure) 23-3

Windows 2000 (figure) 23-2

removing a counter 12-67

tool, starting 23-1

viewing performance statistics 23-4

phones

Real-Time Monitoring Tool 12-41

viewing information 12-41

plug-in software, Bulk Trace Analysis 24-1

preferences

system configuration 16-10

printing a Bulk Trace Analysis report 24-9

properties, counter 12-63

purge

automatic database configuration 16-28

disabling automatic database 16-29

restoring database defaults 16-31

Q

Q931 translator

list of topics 8-1

message, using 8-1

procedure 8-1

QoS

default values 17-11

defining values 17-9

notification limits configuration 17-15

restoring default values 17-10

QoS by call types, report results A-13

QoS by call types report 19-11

QoS by gateway, report results A-12

QoS by gateway report 19-8

QoS detail, report results A-8

QoS detail report

call types 19-3

voice quality 19-4, 19-18

QoS parameter operators 19-27

QoS parameters, call types 19-13

QoS summary, report results A-10

QoS summary report

call types 19-6

QRT viewer

listing IP phone problem reports 13-2

QRT viewer 13-1

R

rating engine, configuration 17-1

rating parameters

factoring time of day 17-3

factoring voice quality 17-5

restoring default values 17-7

setting the base rate and duration 17-2

Real-Time Information Server (RIS) data collector 31-8

Real-Time Monitoring Tool

adding a counter 12-53

alert central 12-68, 12-71, 12-80, 12-81, 12-82, 12-84, 12-85, 12-86, 12-88, 12-90, 12-91

alert notification

configuring

for a counter   1

chart view, configuring 12-56

configuring alert notification for counter 12-57

counter alert configuration parameters 12-91

counter data sample configuration parameters 12-65

counter properties 12-63

counters

alert notify 12-57

chart view 12-56

data sample 12-64

properties 12-63

display property description   1

removing 12-67

table view 12-56

viewing data 12-66

zooming 12-61

CPU and memory monitoring 12-10

data samples 12-64

default configuration 12-3

directory servers alert configuration parameters 12-27

list of topics 12-1

loading 12-2

monitoring call activity 12-16

monitoring Cisco TFTP 12-24

monitoring critical services 12-13

monitoring CTI applications using search 12-46

monitoring CTI devices using CTI search 12-48

monitoring CTI lines 12-50

monitoring CTI manager 12-44

monitoring device information 12-31

monitoring directory server 12-25

monitoring disk usage 12-12

monitoring gateway activity 12-17

monitoring heartbeat 12-29

monitoring SDL queue 12-22

monitoring trunk activity 12-20

removing a counter 12-67

table view, configuring 12-56

understanding alert central 12-67

understanding perfmon monitoring 12-53

using CTI search 12-46

using device search 12-32

viewing call process category 12-16

viewing data 12-66

viewing phone information 12-41

viewing server category 12-9

viewing summary 12-8

viewing the CTI category 12-44

viewing the device category 12-31

viewing the service category 12-24

window

displayed 12-4, 12-6, 12-9, 12-11, 12-13, 12-15, 12-17, 12-19, 12-21, 12-23, 12-25, 12-27, 12-30, 12-32, 12-34

with CM-default configuration 12-4

window components 12-6

zooming a counter 12-61

related documentation xxiii

remote network management, features 25-2

removing alerts 12-80

report

CDR error 19-26

CDR search 21-1

CDR search by cause for call termination 21-6

CDR search by gateway 21-3

CDR search by user extension 21-2

Cisco IP manager/assistant 18-15, 18-17

Cisco IP phone services 18-19

CTI application user enabled 18-18

department bill 18-3

device 20-1

for Bulk Trace Analysis 24-3

gateway detail report 20-2

gateway summary 20-7

gateway utilization 20-9

individual bill 18-2

mailing 18-21

QoS by call types report 19-11

QoS by gateway report 19-8

QoS detail 19-2

route and line group utilization 20-14

route list utilization 20-17

route pattern/hunt pilot utilization 20-21

system 19-1

system overview 19-25

top N by charge 18-6

top N by duration 18-9

top N by number of calls 18-12

traffic summary 19-15

traffic summary by extensions 19-19

voice-mail utilization 20-29

report configuration, CAR 17-1

report icons, performance (figure) 23-5

report results

CDR error A-20

CDR search by gateway A-28

CDR search by user extension A-28

Cisco IP Phone services A-8

Cisco IP phone services A-8

Cisco IP Phone services, report results A-8

conference bridge A-26

conference bridge utilization A-26

conference call detail A-25

CTI application user A-6, A-7

department bill, detail A-4

department bill, summary A-2

gateway detail A-21

gateway summary A-23

gateway utilization A-24

individual bill, detail A-4

individual bill, summary A-2

QoS by call types A-13

QoS by gateway A-12

QoS detail A-8

QoS summary A-10

route group utilization A-24

route list utilization A-24

route pattern utilization A-24

system overview A-18

top N by charge A-6

top N by duration A-6

top N by number of calls A-6

traffic summary A-14

traffic summary by extensions A-14

voice mail A-27

reports

automatic generation configuration 17-12

automatic report generation/alert 17-12

customizing for automatic generation 17-13

enabling for automatic generation 17-13

restoring default schedules 16-21

scheduling daily 16-16

scheduling monthly 16-19

scheduling weekly 16-18

user 18-1

restoring

CAR and CDR database purge defaults 16-31

default CDR load schedule 16-14

default QoS values 17-10

default schedule for daily, weekly, and monthly reports 16-21

default values for rating parameters 17-7

revoking administrator rights 16-3

rights

granting administrator 16-2

revoking administrator 16-3

RIS data collector 31-8

route

group utilization, report results A-24

list utilization, report results A-24

pattern utilization, report results A-24

route and line group utilization report 20-14

route list utilization report 20-17

route pattern/hunt pilot utilization report 20-21

route plan report, configuring 20-13

S

saving the Bulk Trace Analysis master report 24-10

schedule

CDR load configuration 16-12

restoring the default CDR load 16-14

scheduling

daily reports 16-16

monthly reports 16-19

weekly reports 16-18

SDI log file, saving to IOS format 8-1

SDL configuration

characteristics

Cisco CallManager service 5-49

Cisco CTIManager service 5-49

filter settings

Cisco CallManager service 5-47

Cisco CTIManager 5-48

procedure 5-47

search

CDR by cause for call termination 21-6

CDR by gateway 21-3

CDR by gateway, report results A-28

CDR by user extension 21-2

CDR by user extension, report results A-28

CDRs 21-1

searching for data in a Bulk Trace Analysis report 24-11

searching for users, CAR 18-22

server, mail parameters 16-4

serviceability

introduction 1-1

Serviceability Reports Archive

configuration 14-1

Service Activation

activate services 10-3

activation status 10-2

deactivate services 10-5

delete services 10-10

list of topics 10-1

service considerations 10-6

services

checking status using Control Center 11-3

checking status using Service Activation 10-2

status icons 11-3

SESSIONTIMEOUT 16-11

setting alert properties 12-71

show CDP neigh command 28-2

show command

list of topics 30-1

options 30-2

parameters 30-2

syntax 30-1

SNMP

agent, enabling 27-5

Cisco CallManager traps

configuring 31-5

list of topics 31-1

RIS data collector 31-8

SNMP agent

configuring SNMP security 31-2

setting SNMP trap receiver 31-3

SNMP extension agent

starting 31-4

stopping 31-7

SNMP RIS data collector

starting 31-9

stopping 31-9

support 25-3

starting Bulk Trace Analysis 24-4

summary

department bill 18-3

department bill, report results A-2

gateway 20-7

gateway, report results A-23

individual bill 18-2

individual bill, report results A-2

QoS, report results A-10

traffic 19-15

traffic, report results A-14

traffic by extensions 19-19

traffic by extensions, report results A-14

suspending alerts 12-84

syntax

show command 30-1

tndconnect 29-4

Syslog

analyzer 25-2

collector 25-2

syslog

analysis, components (figure) 27-2

directing messages 27-3

directing messages to CiscoWorks2000 server 27-4

directing messages to local server 27-3

system logging, components (figure) 27-2

system log management

configuration 27-1

described 27-1

system log screens

CAR 16-31

system overview, report results A-18

system overview report 19-25

system parameters, configuration 16-1

system preferences

configuration 16-10

system preferences parameters for CAR 16-11

T

table, CDR and CMR dump A-31

Telnet

connect with daemon 29-7

plan for Windows 29-7

terminate session 29-6

Telnet, Cisco Secure

applications 29-3

components

relay server 29-2

Telnet client 29-2

Telnet server 29-3

executables 29-3

list of topics 29-1

proxy 29-4

terminate session 29-6

usage scenario 29-7

time of day 17-3

tndconnect

connect with Telnet daemon 29-7

display all options 29-5

program structure 29-5

syntax 29-4

terminate session 29-4

top N

by charge 18-6

by charge, report results A-6

by duration 18-9

by duration, report results A-6

by number of calls 18-12

by number of calls, report results A-6

top N by charge 18-6

call types 18-7

report types 18-7

top N by charge, report results A-6

top N by duration 18-9

call types 18-10

configuration 18-9

report types 18-11

top N by duration, report results A-6

top N by number of calls 18-12

call types 18-13

configuration 18-12

report types 18-14

top N by number of calls, report results A-6

Trace

analysis

list of topics 7-1

records in XML format 7-8

results 7-7

SDI trace 7-2

SDL trace 7-5

analysis configuration, described 7-1

Cisco CallManager service

configuring 5-6

SDL configuration characteristics 5-49

SDL configuration filter settings 5-47

trace fields 5-4, 5-7

Cisco CDR Insert service 5-10

Cisco CTIManager service

configuring 5-12

SDL configuration characteristics 5-49

SDL configuration filter settings 5-48

Cisco CTL provider service

configuring 5-15

Cisco Database Layer Monitor service

configuring 5-17

trace fields 5-18, 5-21, 5-23

Cisco Extended Functions service

configuring 5-3

Cisco Extension Mobility service

configuring 5-20

Cisco IP Manager Assistant service

configuring 5-22

Cisco IP Voice Media Streaming Application service

configuring 5-24

trace fields 5-25

Cisco Messaging Interface service 5-27

Cisco MOH Audio Translator service 5-30

Cisco RIS Data Collector service

configuring 5-32

trace fields 5-33

Cisco Telephony Call Dispatcher service

configuring 5-35

trace fields 5-36

Cisco TFTP service

configuring 5-37

trace fields 5-38, 5-41

Cisco WebDialer service

configuring 5-40

collection

list of topics 6-1

collection configuration, described 6-1

configuration

described 5-1

filter settings 5-54

list of topics 5-1

output settings 5-55

debug trace levels 5-42

device name based trace monitoring 5-43

log files

field descriptions 5-53

viewing 5-51

Q931 translator 8-1

records in XML format 7-8

SDI trace

analysis 7-2

SDL trace

analysis 7-5

Trace Collection Tool

collecting traces 6-7

loading 6-2

traffic summary 19-15

traffic summary (extn), call types 19-20

traffic summary, call types 19-16

traffic summary, report results A-14

traffic summary by extensions, report results A-14

traffic summary by extensions report 19-19

TroubleShooting Trace Setting

configuration 9-1

resetting 9-2

setting 9-1

U

uninhibited loading of CDR values 16-13

user-defined alarm descriptions 3-3

user ID, initial use 15-4

user reports, described 18-1

using 16-30

using Bulk Trace Analysis 24-3

utilization

conference bridge, report results A-26

gateway 20-9

gateway, report results A-24

route and line group 20-14

route group, report results A-24

route list 20-17

route list, report results A-24

route pattern, report results A-24

route pattern/hunt pilot 20-21

voice-mail 20-29

voice mail, report results A-27

V

viewing 22-2

viewing and sorting alerts 12-68

viewing event details 12-86

voice mail utilization, report results A-27

voice-mail utilization report 20-29

voice quality 17-5

W

weekly reports

restoring default schedule 16-21

scheduling 16-18

windows

Real-Time Monitoring Tool

displayed 12-4, 12-6, 12-9, 12-11, 12-13, 12-15, 12-17, 12-19, 12-21, 12-23, 12-25, 12-27, 12-30, 12-32, 12-34

Real-Time Monitoring Tool with CM-default configuration 12-4

Windows 2000 performance monitoring tool (figure) 23-2

X

XML

trace files, Q931 translator 8-1

using with Bulk Trace Analysis 24-1

XML format, Trace records in 7-8

XML format, viewing alarms 4-3

Z

zooming a counter 12-61