Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V -

Index

A

access denied

troubleshooting 4-17

add a new user does not work and you are unable to access the administration

DC directory 5-11

administration page not displaying

troubleshooting 4-4

alarms

overview 2-6

allowing remote access

how to A-5

application profiles do not display

troubleshooting 5-8

AST

overview 2-5

attachments

reports A-4

B

backup folder

troubleshooting 3-12

backups

quick backup tips 3-2

troubleshooting 3-9

backup utility

unable to locate 3-12

B-channel remains locked when restart_ack does not contain channel IE

troubleshooting 6-29

BIOS upgrade for MCS-7830

troubleshooting 3-6

blank enterprise parameters page after upgrade

troubleshooting 3-8

boot failure

recovery 3-4

browser

unable to access administration page 4-6

C

calls forwarded to voice mail treated as direct call

troubleshooting 9-3

cancelling backup process

troubleshooting 3-11

CCO cases

opening a case A-4

changing IIS parameters

troubleshooting 4-22

changing server name

troubleshooting 3-4

changing the IP address

troubleshooting 3-4

checking

RTP header compression 6-10

Cisco CallManager locks B-channel and sends restart

troubleshooting 6-25

Cisco CallManager service

overview 1-1

Cisco IP Phone

troubleshooting audio problems 6-5

Cisco Live!

reporting a case A-5

Cisco Secure Telnet

design A-6

overview 2-18

structure A-6, A-7

Cisco Unity does not rollover

troubleshooting 9-3

CiscoWorks2000 2-21

Code Red II

recovery 4-24

code red II recovery

virus protection 4-25

collecting

debugs 2-2

sniffer traces 2-1

command line tools

overview 2-18

commands

show 2-18

show command

options 2-19

compatibility matrix

hardware and software 1-3

control center

overview 2-13

counters

Microsoft performance 2-13

D

database corrupt after restore

troubleshooting 3-14

databases not in synch

troubleshooting 3-5

DC directory

add a new user does not work and you are unable to access the administration 5-11

basic user search returns nothing 5-10

troubleshooting 5-2

users list not visiblle from Cisco CallManager Administration 5-10

debugs

collecting 2-2

default web site under IIS has improper setting

troubleshooting 4-15

device issues

troubleshooting 6-1

diagnosing

slow server response 4-21

directory issues

troubleshooting 5-1

directory replication

troubleshooting 5-5

E

error code 1165

troubleshooting 3-11

F

features

troubleshooting 8-1, 9-1

G

guidelines

problem solving 1-3

H

hardware and software

compatibility matrix 1-3

I

installation

troubleshooting 3-3

IP Telephony networks

troubleshooting 1-5

L

LDAP replication

troubleshooting 5-7

logs

echo log 6-8

long term solutions

security 4-23

M

Microsoft Event Viewer

overview 2-17

Microsoft performance counters

overview 2-13

N

name to address resolution failing

troubleshooting 4-14

near term solutions

security 4-23

network failure

preparation 1-4

no connectivity

remote server 4-18

O

open a TAC case

required information A-1

opening a CCO case

url location A-4

overview 2-21

alarms 2-6

AST 2-5

Cisco Secure Telnet 2-18

CiscoWorks2000 2-21

command line tools 2-18

control center 2-13

Microsoft Event Viewer 2-17

Microsoft performance counters 2-13

of Cisco CallManager 1-1

real-time monitoring 2-11

serviceability 1-2, 2-5

service activation 2-12

show command 2-18

traces 2-6

troubleshooting 1-1

P

port 80 blocked

troubleshooting 4-16

preparation

network failure 1-4

problem solving

guidelines 1-3

Q

quick backup tips

troubleshooting 3-2

R

real-time monitoring

overview 2-11

recovery

boot failure 3-4

Code Red II 4-24

remote server

no connectivity 4-18

unable to access administration page 4-14

replication failure

troubleshooting 4-20

required information

open a TAC case A-1

S

security

long term solutions 4-23

near term solutions 4-23

troubleshooting 4-22

security, firewall integrity A-6

serviceability

overview 1-2

serviceability tool

overview 2-5

service activation

overview 2-12

show

commands 2-18

show command

options 2-19

overview 2-18

sniffer traces

collecting 2-1

SNMP

defined 2-20

remote monitoring with 2-20

system

troubleshooting 3-1

system issues

troubleshooting 4-1

system not responding

troubleshooting 4-2, 4-3

T

TAC

allowing remote access A-5

Cisco Live! A-5

required information A-1

TAC case

attaching reports A-4

TAC web

url location A-4

Telnet

Cisco Secure Telnet 2-18

Telnet, Cisco Secure

design A-6

structure A-6, A-7

testing

Cisco CallManager configuration 6-10

gateways 6-8

tips

troubleshooting 2-22

tools

troubleshooting 2-1, 2-3

traces

overview 2-6

troubleshooting

access denied 4-17

administration page not displaying 4-4

administrator account not associated with Cisco Unity subscriber 9-4

admission rejects 6-24

after restore database corrupt 3-14

application profiles do not display 5-8

ARJs 6-24

audio problems from Cisco IP Phone 6-5

backup error code 1165 3-11

backups 3-9

B-channel remains locked when restart_ack does not contain channel IE 6-29

BIOS for MCS-7830 3-6

blank enterprise parameters page 3-8

boot failure 3-4

browser server failed to retrieve backup list 3-7

calling search spaces 7-1

changing IIS parameters 4-22

changing server name 3-4

changing the IP address 3-4

Cisco CallManager locks B-channel and sends restart 6-25

Cisco CallManager system not responding 4-2

codec and region mismatches 6-11

Code Red II 4-24

conference bridge problems 8-1

databases not in synch 3-5

DC directory 5-2

default web site under IIS has improper setting 4-15

device issues 6-1

dial plan problems 7-4

directory issues 5-1

directory replication 5-5

dropped calls 6-13

echo 6-7

features 8-1, 9-1

gatekeeper issues 6-23

gateway registration failure 6-16

gateway reorder tone issues 6-15

H.225 gateway 6-24

installation 3-3

inter-cluster trunks 6-24

IP Telephony networks 1-5

LDAP replication 5-7

location and bandwidth issues 6-12

lost or distorted audio problems 6-2

MTP resource problems 8-6

name to address resolution failing 4-14

no connectivity to other devices 4-18

noise in recorded message 9-6

not authorized to view page 4-11

one-way or no audio 6-9

opening a case A-4

opening a case with TAC A-1

overview 1-1

phone resets 6-12

port 80 blocked 4-16

quick backup tips 3-2

registration rejects 6-25

remote access for TAC A-5

replication failure 4-20

required preliminary information A-1

route partition problems 7-1

RRJs 6-25

secure dial plans 7-6

security 4-22

sending attachments to TAC A-4

system 3-1

system issues 4-1

system stops responding 4-3

TAC url location A-4

tips 2-22

tools 2-3

transcoding problems 8-3

unable to access administration page from remote server 4-14

unable to access administration page from the browser 4-6

unable to cancel backup process 3-11

unable to locate backup folder 3-12

unable to locate backup utility 3-12

unity does not rollover 9-3

upgrades 3-6

using Cisco Live! A-5

viruses 4-9

voice mail stops after 30 seconds 9-1

voice messaging 9-1

voice quality issues 6-2

U

unable to cancel backup process

troubleshooting 3-11

upgrade

blank enterprise parameters page 3-8

upgrades

troubleshooting 3-6

URL location

opening a CCO case A-4

TAC web A-4

V

viruses

troubleshooting 4-9

virus protection

code red II recovery 4-25

voice mail stops after 30 seconds

troubleshooting 9-1

voice messaging

troubleshooting 9-1