Table Of Contents

Troubleshooting Tools

Sniffer Traces

Debugs

Cisco CallManager Troubleshooting Tools

Cisco CallManager Administration Serviceability Tool

Alarms

Traces

Trace Configuration

Trace Collection

Trace Analysis

Q931 Translator

Real-Time Monitoring

Service Activation

Control Center

Microsoft Performance Monitor

Microsoft Event Viewer

Cisco Secure Telnet

Command Line Tools

Show Command

Simple Network Management Protocol Support

CiscoWorks2000

Other Tools

Troubleshooting Tips

Where to Find More Information

Troubleshooting Tools

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This chapter addresses the tools and utilities that you use to configure, monitor, and troubleshoot Cisco CallManager 3.3 and provides general guidelines for collecting information to avoid repetitive testing and recollection of identical data.

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Note To access some of the URL sites listed this document, you must be a registered user and you must be logged in.

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This chapter contains the following topics:

•Sniffer Traces

•Debugs

•Cisco CallManager Troubleshooting Tools

•Troubleshooting Tips

•Where to Find More Information

Sniffer Traces

Typically, you collect sniffer traces by connecting a laptop or other sniffer-equipped device on a Catalyst port that is configured to span the VLAN or port(s) (CatOS, Cat6K-IOS, XL-IOS) that contains the trouble information. If no free port is available, connect the sniffer-equipped device on a hub that is inserted between the switch and the device.

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Tip To help facilitate reading and interpreting the traces by the TAC engineer, Cisco recommends using Sniffer Pro software because it is widely used within the TAC.

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Have available the IP/MAC addresses of all equipment that is involved, such as IP phones, gateways, Cisco CallManagers, and so on.

Debugs

The output from debug privileged EXEC commands provides diagnostic information concerning a variety of internetworking events relating to protocol status and network activity in general.

Set up your terminal emulator software (such as HyperTerminal), so it can capture the debug output to a file. In HyperTerminal, click Transfer; then, click Capture Text, and choose the appropriate options.

Before running any IOS voice gateway debugs, make sure that service timestamps debug datetime msec is globally configured on the gateway.

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Note Avoid collecting debugs in a live environment during operation hours.

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Preferably, collect debugs during non-working hours. If debugs must be collected in a live environment, configure no logging console and logging buffered. To collect the debugs, use show log.

Some debugs can be lengthy, so collect them directly on the console port (default logging console) or on the buffer (logging buffer). Collecting debugs over a Telnet session may have an impact on the device performance, and the result could be incomplete debugs, which requires that you recollect them.

To stop a debug, use the no debug all or undebug all commands. Verify that the debugs have been turned off by using the command show debug.

Cisco CallManager Troubleshooting Tools

Cisco CallManager supports the troubleshooting tools listed in Table 2-1.

Table 2-1 Troubleshooting Tools 

Tool Name	What it does	For more information
Cisco CallManager Administration Serviceability Tool	Monitors real-time behavior of the components in a Cisco CallManager cluster. AST monitors device status, system performance, and device discovery.	See Cisco CallManager Administration Serviceability Tool and refer to the Cisco CallManager Serviceability Administration Guide for detailed information.
Alarms	Provides information about a Cisco CallManager service to a destination that you configure. Also provides definitions of alarms and the recovery procedure.	See Alarms and refer to the Cisco CallManager Serviceability Administration Guide for detailed information.
Trace	Configures, collects, and analyzes information in log files for Cisco CallManager services.	See Traces and refer to the Cisco CallManager Administration Guide and the Cisco CallManager Serviceability Administration Guide for detailed information.
Real-Time Monitoring	Monitors real-time behavior of the components in a Cisco CallManager cluster.	See Real-Time Monitoring and refer to the Cisco CallManager Serviceability Administration Guide for detailed information.
Service Activation	Views activation status of Cisco CallManager services. You can also activate and deactivate services.	See Service Activation and refer to the Cisco CallManager Serviceability Administration Guide for detailed information.
Control Center	Views status and starts and stops Cisco CallManager services for a particular server or all servers in a cluster.	See Alarms and refer to the Cisco CallManager Administration Guide Release and the Cisco CallManager Serviceability Administration Guide for detailed information.
Microsoft Performance Monitor (Perfmon)	Collects and displays system and device statistics for a local or remote Cisco CallManager installation.	See Microsoft Performance Monitor and refer to the Cisco CallManager Serviceability Administration Guide and microsoft.com for detailed information.
Microsoft Event Viewer	Enables you to identify problems at the system level, such as a gateway.	See Microsoft Event Viewer and refer to microsoft.com for detailed information.
Show Command	Displays the contents of the Cisco CallManager configuration database, configuration file, and memory statistics.	See Show Command and refer to the Cisco CallManager Serviceability Administration Guide for detailed information.
Cisco Secure Telnet	Provides transparent firewall access to Cisco CallManagers servers on the customer site.	See Cisco Secure Telnet and refer to the Cisco CallManager Serviceability Administration Guide for detailed information.
Simple Network Management Protocol (SNMP)	Enables administrators to remotely manage network performance, find and solve network problems, and plan for network growth.	See Simple Network Management Protocol Support and refer to the Cisco CallManager Serviceability Administration Guide.
CiscoWorks2000	Manages the remote Cisco CallManager network	See CiscoWorks2000 and refer to the Cisco CallManager Serviceability Administration Guide and the CiscoWorks2000 documentation for detailed information.
Other tools, such as the Dick Tracy utility	The Dick Tracy utility provides additional information that is not available using the Show command.	See Other Tools and refer to http://www-tac/Teams/AVVID/sj/Ttools/ttools.htm for detailed information.

Cisco CallManager Administration Serviceability Tool

The Cisco CallManager Administration Serviceability Tool (AST), a web-based tool available with the Cisco CallManager Serviceability program, monitors real-time behavior of the components in a Cisco CallManager cluster. The AST uses HTTP and TCP to monitor device status, system performance, and device discovery.

Refer to the Cisco CallManager Serviceability Administration Guide for more information on the AST.

Alarms

Alarms, a web-based tool available with the Cisco CallManager Serviceability program, provides two functions:

•Configure alarms and events

•Provide alarm message definitions.

Alarms contain information such as explanation and recommended action. Alarm information includes application name, machine name, and cluster name to help you perform troubleshooting for problems that are not on your local Cisco CallManager.

Refer to the Cisco CallManager Serviceability Administration Guide for configuration procedures to view definitions and alarm information.

Traces

The Trace and Alarm tools work together as follows:

•You configure trace and alarm settings for Cisco CallManager services.

•You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations.

•You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways.

•You can perform a trace on the alarms that are sent to the SDI or SDL trace log files.

For IP telephony issues, Cisco CallManager traces prove very important in the troubleshooting process. A TAC engineer may ask you to capture traces to troubleshoot the problem.

This section contains information for the following trace items:

•Trace Configuration

•Trace Collection

•Trace Analysis

•Q931 Translator

For detailed information, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.

Trace Configuration

You can configure the following Cisco CallManager services for Trace Configuration and to specify the parameters that you want to trace.

•Cisco CallManager

•Cisco Extended Functions

•Cisco CDR Insert

•Cisco CTIManager

•Cisco Database Layer Monitor

•Cisco IP Voice Media Streaming Application

•Cisco Messaging Interface

•Cisco MOH Audio Translator

•Cisco RIS Data Collector

•Cisco Telephony Call Dispatcher

•Cisco TFTP

Use the Trace Configuration tool to specify the parameters that you want to trace for troubleshooting Cisco CallManager problems. The Trace Configuration window provides two types of settings: trace filter and trace output.

Specify the following trace parameters:

•Cisco CallManager server (within the cluster)

•Cisco CallManager service on the server

•Debug level

•Specific trace fields

•Output settings

If the service is a call-processing application such as Cisco CallManager or Cisco CTIManager, you can configure a trace on devices such as phones and gateways; for example, you can narrow the trace to all enabled phones with a directory number beginning with 555.

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Note To log alarms in the SDI trace log file, check two check boxes in Trace configuration and one check box in Alarm configuration: the Trace on check box in Trace configuration, the Enable trace file log check box in Trace configuration, and the SDI alarm destination check box in Alarm configuration.

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Trace Collection

Use the Trace Collection tool to collect trace information for any Cisco CallManager service, the time and date of the trace for that service, and the trace type (SDI or SDL) for that service. Trace Collection takes the information that you chose and writes it into a single file. You can display the collected results or download them to a file, which you use to troubleshoot the system.

Use the following procedure to collect Cisco CallManager traces and SDL traces.

Procedure

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Step 1 From the Cisco CallManager Administration window, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Trace > Configuration as shown in Figure 2-1.

Figure 2-1 Cisco CallManager Serviceability Window

Step 3 Choose Cisco CallManager from the Configured Services menu.

Step 4 In the SDL Trace Type Flags parameter value field, enter 0x8000EB15 as shown in Figure 2-2.

Figure 2-2 SDL Trace Type Flags Parameter Value

Step 5 Check the Trace On check box to set CCM and SDL traces to On.

Step 6 Choose Arbitrary to set CCM trace setting as shown in Figure 2-3.

Figure 2-3 Trace Filter Settings

Step 7 Click Update.

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After configuring trace parameters and running the trace, you can choose trace information to collect for analysis. You can base the collection of information on SDL or SDI trace, type of Cisco CallManager service, and time and date of trace. Trace Collection focuses on traces for a specific period.

For detailed information, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.

Trace Analysis

The Trace Analysis tool, a post-processing tool that displays XML files, provides greater trace detail to help narrow system problems.

Cisco CallManager traces are located at

C:\program files\cisco\traces\ccm

SDL traces are located at

C:\program files\cisco\traces\sdl\ccm

Using the Trace Analysis tool, you can specify an SDI or SDL trace, a device name, or an IP address for the following Cisco CallManager services:

•Cisco CallManager

•Cisco CTIManager

•Cisco TFTP

The system traces the signal distribution layer of the call and logs state transitions into a log file.

Q931 Translator

Use Q931 Translator to translate ISDN/Q931 messages in the SDI trace files to IOS message format. Q931 Translator supports the following formats:

•XML trace file

•Text trace file

You can save the translated trace files to any destination on the network.

Using the message translator tool, Cisco Support Engineers translate your incoming debugging information into familiar Cisco IOS-equivalent messages.

The message translator works by filtering incoming data from Cisco CallManager SDI log files, then parsing and translating them into Cisco IOS-equivalent messages. Message translator supports XML and text files.

Real-Time Monitoring

Cisco CallManager Serviceability provides a web-based tool, Real-Time Monitoring Tool (RTMT), that monitors real-time behavior of the components in a Cisco CallManager cluster. RTMT uses HTTP and TCP to monitor device status, system performance, device discovery, and CTI applications. It also connects directly to devices by using HTTP for troubleshooting system problems.

Performance monitoring provides the following services:

•Monitors performance counters from the Cisco CallManager cluster, including Cisco CallManager nodes, TFTP servers, and database servers.

•Presents counters hierarchically for easy navigation.

•Associates counter threshold settings to alert notification. An email or popup message provides notification to the administrator.

•Permits saving and restoring settings, such as counters being monitored, threshold settings, and alert notifications, for customized troubleshooting tasks.

•Displays up to three counters in one chart for performance comparisons.

For detailed information, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.

Service Activation

Cisco CallManager Serviceability provides a web-based Service Activation tool that is used to activate or deactivate multiple services and to choose default services to activate.

Activate or deactivate services in the Service Activate web pages by checking the check boxes beside the service names and clicking the Update button.

The Service Activation tool activates services in automatic mode and checks for service dependencies. When you click the Set Default button, the Service Activation tool chooses those services that are required to run Cisco CallManager. For example, if you choose one service, all the other services that depend on that service to run Cisco CallManager, if any, also automatically get chosen.

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Caution Only deactivate services from the Service Activation pages. If you deactivate services from the Service Control Manager on the Cisco CallManager system, you will get an error message saying that some of the services are not configured properly. This occurs because deactivating services from the Service Control Manager does not remove the entries from the database tables; therefore, the services get out of sync with the database.

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Note Access the Control Center web pages from a link on the Service Activation pages.

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For detailed information, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.

Control Center

Control Center views status and starts and stops Cisco CallManager services for a particular server or all servers in a cluster. An icon indicates the status of the service. Control Center supports the following Cisco CallManager services:

•Cisco CallManager

•Cisco TFTP

•Cisco Messaging Interface

•Cisco IP Voice Media Streaming Application

•Cisco CTIManager

•Cisco Telephony Call Dispatcher

•Cisco MOH Audio Translator

•Cisco RIS Data Collector

•Cisco Extension Mobility

•Cisco Database Layer Monitor

•Cisco CDR Insert

•Cisco Call Back

•Cisco IP Manager Assistant

Microsoft Performance Monitor

Microsoft Performance Monitor application monitors and logs resource counters from the Cisco CallManager nodes in the network and displays the system activities and status information in real time.

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Tip Use the following procedure to collect and display system and device statistics for any Cisco CallManager installation.

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Procedure

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Step 1 Access Performance Monitor by choosing
Start > Programs > Administration Tools > Performance.

Step 2 Choose Action > New log settings and enter a name for the counter log.

Step 3 Click Counters.

Step 4 Click Add.

Step 5 Click Performance Object.

Step 6 Click Process.

Step 7 In Select Counters from List and Select Instances from List, choose the following counters and associated instances:

•% Processor Time/_Total

•% Processor Time/ccm

•% Processor Time/AudioTranslator

•% Processor Time/Aupair

•% Processor Time/CiscoMessagingI

•% Processor Time/ctftp

•% Processor Time/CTIManager

•% Processor Time/DLLHOST

•% Processor Time/sqlservr

•% Processor Time/TcdSrv

•% Processor Time/RisDC

•% Processor Time/snmp

•% Processor Time/CallBackService

•% Processor Time/LogoutService

•% Processor Time/InsertCDR

•Virtual Bytes/_Total

•Virtual Bytes/AudioTranslator

•Virtual Bytes/Aupair

•Virtual Bytes/ccm

•Virtual Bytes/CiscoMessagingI

•Virtual Bytes/ctftp

•Virtual Bytes/CTIManager

•Virtual Bytes/DLLHOST

•Virtual Bytes/sqlservr

•Virtual Bytes/TcdSrv

•Virtual Bytes/RisDC

•Virtual Bytes/snmp

•Virtual Bytes/CallBackService

•Virtual Bytes/LogoutService

•Virtual Bytes/InsertCDR

•Private Bytes/_Total

•Private Bytes/ccm

•Private Bytes/AudioTranslator

•Private Bytes/Aupair

•Private Bytes/CiscoMessagingI

•Private Bytes/ctftp

•Private Bytes/CTIManager

•Private Bytes/DLLHOST

•Private Bytes/sqlservr

•Private Bytes/TcdSrv

•Private Bytes/RisDC

•Private Bytes/snmp

•Private Bytes/CallBackService

•Private Bytes/LogoutService

•Private Bytes/InsertCDR

Step 8 Click the General tab.

Step 9 Enter the collection interval of 60 and for Units choose seconds, so the data is averaged and collected over 60-second intervals.

Step 10 Click Apply.

Step 11 Click the Schedule tab.

Step 12 Choose the At option for Start log and enter the current time and date to enable the logging to continue after a reboot.

Step 13 Click Save to save your settings, such as the objects that you chose.

This allows you to load the same data again, if necessary.

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Note The log files will expand in size. Manually purge the log files to maintain optimal disk space.

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Performance Monitor can simultaneously collect data from multiple installed systems and store the information in a single log file. You can export the log file into a Tab Separated Value (TSV) file or a Comma Separated Value (CSV) file. View the TSV file or CSV file in a spreadsheet application.

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Note You must enable Statistics in Cisco CallManager Administration for the Performance Monitor to collect data.

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Cisco CallManager directly updates Microsoft Performance Monitor counters. The call perfmon counters as call-processing-related counters contain simple, useful counts such as number of registered phones, number of active calls, and number of available conference bridge resources.

The following list identifies the Cisco CallManager performance counters:

•Cisco CallManager

•Cisco Phones

•Cisco Lines

•Cisco H323

•Cisco MGCP Gateways

•Cisco MOH Device

•Cisco Analog Access

•Cisco MGCP FXS Device

•Cisco MGCP FXO Device

•Cisco MGCP T1CAS Device

•Cisco MGCP PRI Device

Customize Performance Monitor to view the Cisco CallManager-related parameters that you want to monitor by choosing the object, counter, and the instance.

Refer to microsoft.com for more information on Performance Monitor.

Microsoft Event Viewer

Microsoft Event Viewer tool can help you identify problems at the system level, such as events regarding a specific gateway.

Access Event Viewer by choosing
Start > Programs > Administration Tools > Event Viewer.

The Event Viewer displays the following types of logs:

•Application log—Contains events logged by applications or programs, such as Cisco CallManager.

•System log—Reports events logged by Windows 2000 system components, such as the failure of a component.

•Security log—Holds information records regarding security events. Cisco CallManager does not report events in this log.

The Event Viewer displays the following event types:

•Error—Indicates a problem, such as the loss of data or functionality.

•Warning—Indicates a potential problem, such as when a service is stopped or started. This event type does not necessarily signal an error.

•Information—Indicates the availability of system information, such as host names or the version of the currently used database.

Common Cisco CallManager Event Logs are located at the following URL: http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a0080111ac2.shtml.

Cisco Secure Telnet

Cisco Secure Telnet allows Cisco Service Engineers (CSE) transparent firewall access to the Cisco CallManager node on your site. Using strong encryption, Cisco Secure Telnet enables a special Telnet client from Cisco Systems to connect to a Telnet daemon behind your firewall. This secure connection allows remote monitoring and troubleshooting of your Cisco CallManager nodes, without requiring firewall modifications.

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Note Cisco provides this service only with your permission. You must ensure that a network administrator is available at your site to help initiate the process.

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Command Line Tools

Command Line Tools prove useful in troubleshooting. The following list gives the available command line tools:

•show—Displays the Cisco CallManager database content, the .ini config file, memory statistics, and Windows diagnostic information and runs from a DOS shell or from a Telnet session into the Cisco CallManager.

•nslookup hostname—Checks for a host-name-to-IP-address resolution.

•netstat - a | more—Checks for socket listens on the correct port number.

•ping hostname—Checks that the machine can be reached via an IP.

•net start—Checks to see whether services are running.

Show Command

Use the Show command line tool to display the contents of the system memory statistics and the Windows diagnostic information. You can run the show command from a DOS shell or from a Telnet session if Telnet server software is enabled. You can display the output data on the console or save it as a text file.

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Note Because the show command uses a temporary file in the \Temp directory for the output, check to see that you have enough disk space available to receive it. The amount that you will need varies depending on a number of factors; for example, the number of users and devices being used and the size of the database being used by the system.

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Alternatively, you can run show.exe from a Telnet session if Telnet server software is enabled.

The following syntax applies for the show command:

show [-f <filename>] [-c <column width>] [-w <console width>] [-v] [command]

Table 2-2 lists options that the show command supports.

Table 2-2 Show Command Options 

Command	Description
-f <filename>	Name of file to print the report
-c <col width>	Width of each column in the database report (default 15)
-w <con width>	Width of the database report area (default 80)
-v	Verbose mode

Use the following parameters with the show command:

•?—Show help message

•db—Show configuration database

•db tables—Show database table names

•db t <tablename>—Show content of the database table

•inst [apps | elem | all]—Show information about installed applications and elements.

•isdn [cluster | local | specific]—Show D channel status on gateway.

•ps—Show all processes running on the local system.

•win—Report windows diagnostics. The win command includes, but is not limited to, information such as system statistics, storage information, software environment, and summary statistics.

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Note Show win consumes a significant part of CPU resources to get the windows system information and takes a long time to display. Execute it only when Cisco CallManager is not busy.

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•tech | (none)—Report database and Windows system information.

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Note Show tech reports the same multireport output as show command without a parameter

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Example:

	show -f output.txt -v -w480 db

	show tech

	show db t ProcessNode

Refer to the Cisco CallManager Serviceability Administration Guide for more information on the show command.

Simple Network Management Protocol Support

Network management systems (NMS) use SNMP, an industry-standard interface, to exchange management information between network devices. A part of the TCP/IP protocol suite, SNMP enables administrators to remotely manage network performance, find and solve network problems, and plan for network growth.

An SNMP-managed network comprises three key components: managed devices, agents, and network management systems.

•A managed device designates a network node that contains an SNMP agent and resides on a managed network. Managed devices collect and store management information and make it available by using SNMP.

•An agent, as network management software, resides on a managed device. An agent contains local knowledge of management information and translates it into a form that is compatible with SNMP.

•A network management system comprises an SNMP management application together with the computer on which it runs. An NMS executes applications that monitor and control managed devices. An NMS provides the bulk of the processing and memory resources that are required for network management. The following NMSs share compatibility with Cisco CallManager:

–CiscoWorks2000

–HP OpenView

–Third-party applications that support SNMP and Cisco CallManager SNMP interfaces

For detailed information, refer to the Cisco CallManager Serviceability Administration Guide and the Cisco CallManager Serviceability System Guide.

CiscoWorks2000

CiscoWorks2000 serves as the network management system of choice for all Cisco devices including Cisco CallManager. Because CiscoWorks2000 is not bundled with Cisco CallManager, you must purchase it separately. Use the following tools with CiscoWorks2000 for remote serviceability:

•System Log

•Path Analysis

•Cisco Discovery Protocol

•Simple Network Management Protocol

Refer to the Cisco CallManager Serviceability Administration Guide and the CiscoWorks2000 documentation for more information on CiscoWorks2000 at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm

Other Tools

Access other available tools, such as the Dick Tracy utility, at the following URL:

http://www-tac/Teams/AVVID/sj/Ttools/ttools.htm

Troubleshooting Tips

The following tips may help you when troubleshooting the Cisco CallManager.

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Tip Check the release notes for Cisco CallManager for known problems.

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The release notes provide descriptions and workaround solutions for known problems.

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Tip Know where your devices are registered.

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Each Cisco CallManager log traces files locally. If a phone or gateway is registered to a particular Cisco CallManager, then the call processing gets done on that Cisco CallManager if the call is initiated there. You will need to capture traces on that Cisco CallManager to debug a problem.

A common mistake involves having devices registered on a subscriber server, but capturing traces on the publisher server. These trace files will be near empty (and most definitely will not have the call in them).

Another common problem involves having Device 1 registered to CM1 and Device 2 registered to CM2. If Device 1 calls Device 2, the call trace occurs in CM1 and if Device 2 calls Device 1 the trace occurs in CM2. If you are troubleshooting a two-way calling issue, you need both traces from both Cisco CallManagers to obtain all the information needed to troubleshoot.

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Tip Know the approximate time of the problem.

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Multiple calls may have been made, so knowing the approximate time of the call helps TAC quickly locate the trouble.

You can obtain phone statistics on a Cisco IP Phone 79xx by pressing the i button twice during an active call.

When you are running a test to reproduce the issue and produce information, know the following data that is crucial to understanding the issue:

•Calling number/called number

•Any other number that is involved in the specific scenario

•Time of call

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Note Remember that time synchronization of all equipment is important for troubleshooting.

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If you are reproducing a problem, make sure to choose the file for the timeframe by looking at the modification date and the timestamps in the file. The best way to collect the right trace is to reproduce a problem and then quickly locate the most recent file and copy it from the Cisco CallManager server.

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Tip Save the log files to prevent them from being overwritten.

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Files will be overwritten after some time. The only way to know which file is being logged to is to choose View >Refresh on the menu bar and look at the dates and times on the files.

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Tip Verify that the Cisco CallManager services are running.

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Use the following procedure to verify that the Cisco CallManager service is active on a server.

Procedure

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Step 1 From Cisco CallManager Administration, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Service Activation as shown in Figure 2-4.

Figure 2-4 Cisco CallManager Serviceability Window Tools Menu

Step 3 From the Servers column, choose the server.

The server that you chose displays next to the Current Server title, and a box with configured services displays.

Activation Status column displays either Activated or Deactivated in the Cisco CallManager line as shown in Figure 2-5.

Figure 2-5 Service Activation Window

If Activated, the Cisco CallManager is active on the chosen server.

If Deactivated, continue with the following steps.

Step 4 Check the check box for Cisco CallManager.

Step 5 Click the Update button.

The Activation Status column displays Activated in the Cisco CallManager line.

Cisco CallManager is now active for the chosen server.

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Perform the following procedure if the Cisco CallManager has been in service and you want to verify if it is currently active.

Procedure

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Step 1 From Cisco CallManager Administration, choose Application > Cisco CallManager Serviceability.

The Cisco CallManager Serviceability window displays.

Step 2 Choose Tools > Control Center.

Step 3 From the Servers column, choose the server.

The server that you chose displays next to the Current Server title, and a box with configured services displays.

Activation Status column displays Activated in the CallManager line.

Cisco CallManager is active for the chosen server.

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Tip Start and stop the Internet Information Server.

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Use either of the following procedures to start or stop the Internet Information Server (IIS).

Procedure

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Step 1 From the Start menu, choose Start > Programs > Administration Tools > Services.

A window displays listing the services.

To Stop Services

Step 2 Choose IIS Admin Service.

Step 3 Click the stop button (black square box at the top of the window).

Step 4 Click Yes.

To start Services

Step 5 Click the Start button.

Step 6 Choose World Wide Web Publishing.

Step 7 Click the start button (black square box with right arrow at the top of the window).

The IIS starts.

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Procedure

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Step 1 From the Start menu, choose Start > Programs > Administration Tools > Services.

A window displays listing the services.

To Stop Services

Step 2 Right-click IIS Admin Service.

Step 3 Choose Stop.

The IIS stops.

To start Services

Step 4 Click the Start button.

Step 5 Right-click World Wide Web Publishing.

Step 6 Choose Start.

The IIS starts.

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Procedure

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Step 1 From the Start menu, choose Start > Programs > Administration Tools > Services.

A window displays listing IIS Administration Service.

Step 2 Right-click IIS Admin Service and choose Stop.

The IIS stops.

Step 3 To start the IIS server:

Right-click IIS Admin Service and choose Start.

The IIS starts.

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Where to Find More Information

Additional Cisco Documentation

•Cisco CallManager Serviceability Administration Guide

•Cisco CallManager Serviceability System Guide

•Cisco CallManager Administration Guide

•Installation Guide for Cisco CallManager

•CiscoWorks2000 user documentation at the following URL:

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm