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Cisco Unity System Administration Guide, Release 3.0(1)
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Preface
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Chapter 1 - Introduction
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Chapter 2 - System Overview
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Chapter 3 - Subscriber Accounts
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Chapter 4 - Call Management Tools
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Chapter 5 - Subscriber and Operator Orientation
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Chapter 6 - Maintaining Cisco Unity
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Chapter 7 - Enhanced Phone Security
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Chapter 8 - Multiple Languages
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Chapter 9 - Integrating a Fax Server with Cisco Unity
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Chapter 10 - Digital Networking
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Chapter 12 - Subscriber Template Settings
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Chapter 13 - Class of Service Settings
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Chapter 14 - Creating Subscriber Accounts
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Chapter 15 - Subscriber Settings
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Chapter 16 - Public Distribution List Settings
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Chapter 17 - Account Policy Settings
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Chapter 18 - Call Handler Settings
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Chapter 19 - Directory Handler Settings
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Chapter 20 - Interview Handler Settings
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Chapter 21 - Call Routing
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Chapter 22 - Restriction Tables
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Chapter 23 - Reports
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Chapter 24 - Network Settings
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Chapter 25 - System Settings
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Glossary
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Feedback
Table Of Contents
Obtaining Documentation from Cisco Systems
Obtaining Technical Assistance
Contacting Cisco TAC by Using the Cisco TAC Website
Preface
This preface describes the purpose, audience, organization, and conventions of the Cisco Unity System Administration Guide, and provides information on how to obtain related documentation.
Purpose
The Cisco Unity System Administration Guide introduces you to the Cisco Unity Administrator, which is the administration interface for Cisco Unity™, and explains how to set up and maintain Cisco Unity.
The Cisco Unity System Administration Guide focuses on Cisco Unity. It does not provide information on Microsoft® Exchange, Microsoft® Windows NT®, Microsoft Windows® 2000, or setting up the Cisco Unity server as an e-mail server.
Audience
This guide is intended for system administrators and others responsible for managing Cisco Unity. If you are administering Cisco Unity as an e-mail server or on a network with existing Exchange servers, you need a working knowledge of Exchange and Windows NT/2000. Although knowledge of other voice messaging systems is useful, it is not required.
Document Conventions
This guide uses the following conventions:
Table 1 Cisco Unity System Administration Guide Conventions
boldfaced text
Boldfaced text is used for:
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Key and button names. (Example: Click OK.)
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< >
(angle brackets)Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)
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(hyphen)Hyphens separate keys that must be pressed simultaneously (for example, Ctrl-Alt-Delete).
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(right angle
bracket)A right angle bracket is used to separate selections that you make:
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software version
numbersIn general, version numbers are not included in references to third-party software products, unless the information concerns a specific software version. For currently supported versions of third-party software products, refer to the "Installation Checklist" section in the "Installing a Cisco Unity System" chapter of the Cisco Unity Installation Guide. (The guide is available on Cisco.com and as a PDF file on the Cisco Unity Documentation compact disc.
The Cisco Unity System Administration Guide also uses the following conventions:
Note
Caution
Cisco Unity Documentation
Obtaining Documentation from Cisco Systems
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the Cisco TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
When you report a problem to Cisco TAC, you will be asked to provide information about your system and about the problem. The more data that can be gathered and communicated about a problem, the more likely it is that the problem will be diagnosed and fixed quickly.
Contacting Cisco TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact Cisco TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting Cisco TAC by Phone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact Cisco TAC by phone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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