Table Of Contents

Networking in Cisco Unity

Overview: Networking in Cisco Unity

New and Changed Functionality

Cross-Server Live Reply to Subscribers on Networked Cisco Unity Servers

Cross-Server Log On for Multiple Cisco Unity Servers

Cross-Server Transfers from the Automated Attendant or a Directory Handler

Networking in Cisco Unity

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Overview: Networking in Cisco Unity

In Cisco Unity, "networking" is the general term for messaging between Cisco Unity servers, and between Cisco Unity subscribers and individuals who do not use Cisco Unity. The term networking has a broad definition and encompasses the following ideas:

•Subscribers associated with one Cisco Unity server can use the phone to send voice messages to:

–Subscribers associated with another Cisco Unity server.

–Individuals with access to a computer connected to the Internet.

•Unidentified callers can find any subscriber in the phone directory and leave a voice message. Depending on the phone system and network configuration, unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone, even to the phone of a subscriber who is not associated with the local server.

New and Changed Functionality

This section provides information about new and changed functionality related to the networking options in Cisco Unity 4.0(4). For information about new and changed functionality for all of Cisco Unity, refer to the Release Notes for Cisco Unity Release 4.0(4), available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/relnote/cu404rn.htm.

Cross-Server Live Reply to Subscribers on Networked Cisco Unity Servers

Live reply allows subscribers who listen to their messages by phone to respond to a message from another subscriber by calling that subscriber. In Cisco Unity 4.0(4), the live reply functionality has been enhanced so that subscribers can live reply to messages from subscribers on other Cisco Unity servers in a dialing domain. To enable cross-server live reply, you configure settings on the new Dialing Domain Options page in the Cisco Unity Administrator, including entering the pilot numbers of other Cisco Unity servers in the dialing domain.

For more information, refer to the White Paper: Using Cross-Server Log On, Transfer, and Live Reply, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/crossbox.htm.

Cross-Server Log On for Multiple Cisco Unity Servers

The cross-server log on feature allows you to provide subscribers with one phone number that they can call to log on to Cisco Unity from outside your organization. To enable cross-server log on, you configure settings on the new Dialing Domain Options page in the Cisco Unity Administrator, including entering the pilot numbers of other Cisco Unity servers in the dialing domain. After cross-server log on is configured, all subscribers can call the pilot number for one Cisco Unity server, and be transferred to their home Cisco Unity server to log on.

For more information, refer to the White Paper: Using Cross-Server Log On, Transfer, and Live Reply, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/crossbox.htm.

Cross-Server Transfers from the Automated Attendant or a Directory Handler

The cross-server transfer feature allows for supervised transfers of calls from the automated attendant or a directory handler of one Cisco Unity server to a subscriber on another Cisco Unity server in the dialing domain. To enable cross-server transfers, you configure settings on the new Dialing Domain Options page in the Cisco Unity Administrator, including entering the pilot numbers of other Cisco Unity servers in the dialing domain. After cross-server transfers are enabled, calls from the automated attendant or a directory handler are first transferred to the Cisco Unity server on which the subscriber in homed. The home Cisco Unity then checks the call transfer settings of the called subscriber before transferring the call to the subscriber.

For more information, refer to the White Paper: Using Cross-Server Log On, Transfer, and Live Reply, available at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/crossbox.htm.