Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

access code, missing for external line 10-7

account, locked 12-6

Active Directory monitors, diagnostic trace settings 2-18

AGC 8-13

AMIS

and Toshiba phone systems 6-17

diagnostic trace settings 2-19

fourth-column tones, problems with 6-17

messages, delivery delays 6-1

messages are not delivered to UAmis mailbox 6-7

messages leave UAmis mailbox but are not delivered 6-8

messages stuck in UAmis mailbox 6-7

transmission, viewing 6-16

troubleshooting problems with outbound messages 6-2

Application logs, finding errors 12-2

audio not transmitted 11-1

audio quality 8-1

automatic gain control 8-13

B

browser error messages 12-4

busy ports notification 12-6

C

callers hear reorder tone or dead air space 3-4

calls

disconnected 5-6

internal, not answered 3-6

none answered 3-1

some answered 3-6

call transfers, transferred to incorrect greeting 4-1

Call Viewer utility, about 14-10

Cisco CallManager integration

diagnostic test setup 1-1

DTMF signal problems 15-2

multimedia sound system problems 15-8

subscriber transfer problems 4-3

Cisco Personal Communications Assistant

about installation 18-1

access problems 15-6

Application logging 18-2

corrupt or missing pages 15-5

how to determine version 1-6

incomplete or blank pages 15-5

logging 18-2

restoring 15-5

Setup Process logging 18-2

Cisco TAC, reporting problems to 1-3

Cisco Unity Administrator, access problems 15-10

Cisco Unity Assistant, access problems 15-7

Cisco Unity Inbox, access problems 15-7

class of service

Exchange account, associating with Administrator COS 12-4

license limit reached 12-5

logon access denied 12-4

codecs, changing 8-8

comfort noise 8-16

COM ports

disabling device detection 3-3

viewing assignments 3-2

confirming

phone system settings 3-2

ports, number of 3-10

conversation errors 12-6

D

data packets, viewing 14-1

dead air space, callers hear 3-4

delayed messages, causes of 5-2

diagnostics test setup 1-1

Diagnostic Tool 14-11

diagnostic traces

AMIS 2-19

Cisco Unity Voice Connector 2-12

Dialogic TSP 2-10

Dr. Watson 2-12

macro traces 2-3

micro traces 2-4

settings for Active Directory monitors 2-18

settings for Exchange 5.5 directory monitor 2-17

settings for MWIs 9-4

settings for troubleshooting Cisco Unity components 2-16

utilities list 2-1

Dialogic

automatic gain control 8-14

quiet parameter, changing 5-5

single-line test setup 1-2

traces, obtaining 2-11

Dialogic TSP, traces 2-10

dial tone present at end of message 5-6

directory handler missing subscribers 15-8

disabling

COM ports 3-2

detection of devices on COM ports 3-3

diagnostic logs 14-11

disconnected calls 5-6

distribution list missing subscribers 15-8

DohPropTest, using to view or remove messages from the UAmis mailbox 6-15

Dr. Watson logs 2-12

DTMF

duration and delay settings, comparing 15-4

phone signal problems (circuit-switched phone systems) 15-3

phone signal problems (Cisco CallManager) 15-2

testing on feature-set phones 15-3

testing on operator console 15-4

dual network interface card configuration 11-2

E

e-mail

attachments, fax problems 13-1

Text to Speech problems 12-7

error messages

browser 12-4

e-mail and voice 12-6

startup 12-2

Windows 12-4

errors, finding in Application and System Event logs 12-2

Event log traces, obtaining 2-2

Exchange

changing MTA settings 5-3

failure to deliver messages 11-2

mailbox full 5-3

server down or disconnected 5-2, 10-3

Exchange 5.5 directory monitor, diagnostic trace settings 2-17

expansion chassis 11-4

external lines

access code missing 10-7

use in message notification 10-5

F

failover, SQL replication not configured by failover configuration wizard 17-1

fax

delivery problems 13-2

e-mail attachment, problems 13-1

verifying subscriber settings 13-1

feature set phones, DTMF signal problems 15-3

forward timer, out of synch 4-2

G

gain control 8-13

garbled TTY characters 8-16

greetings

call transfer problems 4-1

volume 8-1

wrong greeting plays 4-3

H

hacker attack, recovery from 15-10

hunt groups

confirming programming with Cisco Unity failover 3-7

confirming programming without Cisco Unity failover 3-6

programming errors 3-6

I

Integration Monitor

correcting display problems 14-4

display options table 14-3

field value table 14-2

frequently asked questions 14-4

utility, about 14-1

integrations

call transfer problems 4-1

internal calls, not answered 3-6

test setup, single-line 1-2

verifying settings (Cisco CallManager) 4-3

L

Learn Tones

process failure, troubleshooting 14-9

running 5-6

switch configuration file location 14-6

tone definitions 14-5

utility, about 14-5

licensing problems 3-10

log files

creating 14-11

Dr. Watson 2-12

Voice Connector 2-12

M

macro traces 14-11

Cisco Unity Diagnostic Tool (UDT) 2-3

enabling 2-4

list of 2-3

mailboxes

filled with message notifications 5-7

storage limits 5-3

Media Master

appears as a red X 19-2

control bar buttons are disabled 19-1

control bar is missing from page 19-1

does not play or does not record with multimedia devices 19-4

does not play or does not record with phone 19-4

play and record buttons greyed out 19-3

problems that occur with client applications 19-1

median volume setting 8-14

message notifications

access code errors 10-7

device problems 10-7

dual integration settings, correcting 10-8

Exchange fails to deliver messages 11-1

external numbers, no calls made 10-5

port setup 10-2

setup, testing 10-4

slow for multiple subscribers 10-1

slow for single subscriber 10-3

subscriber errors 10-5

subscriber mailboxes filled with 5-7, 10-8

testing devices 10-7

message playback volume 8-1

messages

AMIS delivery problems 6-1

AMIS outbound delivery problems 6-2

delayed 5-2

delayed delivery 5-2

disappearing 5-2

Exchange fails to deliver 11-2

leave UAmis mailbox but not delivered 6-8

not delivered to UAmis mailbox 6-7

notifications, SMS 10-6

notifications, types that trigger 10-6

playback volume problems 8-1

recording cuts off 5-5

server outage, recording during 5-2

speed 8-5

stuck in UAmis mailbox 6-7

subscriber mailboxes filled with message notifications 5-7, 10-8

message waiting indicators (MWIs)

about 9-1

randomly turned on 11-2

troubleshooting 9-4

micro traces

Cisco Unity Diagnostic Tool (UDT) 2-4

diagnostic tool 14-11

enabling 2-8

gathering into a file 2-10

interpreting 2-9

list of 2-5

viewing 2-9

multimedia sound system problems 15-8

MWIs. See message waiting indicators

N

network interface card (NIC) 11-1

O

opening greeting

caller hears in error (Cisco CallManager integration) 4-3

caller hears instead of personal options 15-2

P

packets, viewing values 14-1

PCA. See Cisco Personal Communications Assistant

performance counters 14-16

phone system

line not working 3-11

packets, viewing 14-1

programming, confirming (Ericsson MD-110) 4-3

settings, confirming 3-2

port configuration

confirming 3-10

disabled or set incorrectly 3-10

licensing does not match 3-10

message notification problems 10-2

ports

all ports busy notification 12-6

assigned incorrectly 3-2

calls misdirected 3-10

calls sent to port that is not set to answer 10-3

confirming number 3-10

disabled or enabled 3-10

hanging due to misconfiguration 10-3

private secure messaging

Event log error messages 5-8

subscriber hears failsafe conversation 5-9

prompts

sound quality issues 8-16

speed issues 8-5

Q

quiet parameter, Dialogic voice card 5-5

R

Registry, using to enable ports 3-11

remote access connection manager error 12-3

reorder tone

callers hear 3-4

hearing, at end of message 5-6

hearing, when answering call 4-3

repeat notifications 10-5

reports

generation problems 16-1

notification problems 16-2

restart notifications 10-5

ring signal, testing 3-5

rings to wait, setting 4-3

routing rules, testing 3-9

S

services, Cisco Unity A-1

service startup settings, checking 12-2

Set Prompt Speed utility 8-5

Set Record Format utility 8-8

Set Volume utility 8-3

single-line tests, setup 1-2

SIP integration, diagnostic test setup 1-1

speed

messages 8-5

system prompts 8-5

SQL replication not configured by failover configuration wizard 17-1

startup problems

browser error messages 12-4

error messages 12-2

Status Monitor

accessing after upgrade 12-6

access problems 15-10

missing or unusable pages 15-10

subscribers

conversation problems 15-2

create user error 11-2

Exchange mailbox, full 5-3

mailboxes filled with message notifications 5-7, 10-8

missing from directory handler 15-8

missing from distribution list 15-8

supervised transfers, confirming settings 4-2

Switch.ini version, locating 1-5

System Event logs, finding errors 12-2

system event notifications 12-7

T

test extensions, setting up 1-1

testing

DTMF signals on feature-set phones 15-3

DTMF signals on operator console 15-4

hunt group programming (non-IP phone systems) 3-8

routing rules 3-9

touchtones, no response to 15-2

traces

AMIS 2-19

macro 14-11

micro 14-11

settings for Active Directory monitors 2-18

settings for Exchange 5.5 directory monitor 2-17

settings for MWIs 9-4

settings for troubleshooting Cisco Unity components 2-16

TSP diagnostic 2-10

TSP version number, locating 1-5

TTY garbled characters 8-16

U

UAmis mailbox

determining why messages are stuck 6-8

viewing or removing messages from 6-15

UDT (Cisco Unity Diagnostic Tool)

AMIS diagnostic traces 2-19

macro traces 2-3

micro traces 2-4

setting and retrieving AMIS traces 6-16

settings for Active Directory monitors 2-18

settings for Exchange 5.5 directory monitor 2-17

settings for MWIs 9-4

settings for troubleshooting Cisco Unity components 2-16

Universal Dialogic Diagnostics utility 14-15

utilities

Advanced Settings Tool 14-13

AudioStat 8-17

Call Viewer 14-10

CAP Ripper 8-19

Cisco Unity Diagnostic Tool 14-11

diagnostic 2-1

Integration Monitor 14-1

Learn Tones 14-5

RTP Parser 8-20

Set Prompt Speed 8-5

Set Record Format 8-8

Set Volume 8-3

Universal Dialogic Diagnostics 14-15

Wave Gain 8-12

V

verifying

fax settings, subscriber 13-1

integration settings, Cisco CallManager 4-3

ViewMail

error message 12-8

how to determine version 1-6

virus, recovery from 15-10

VMI. See Cisco Unity Inbox

voice cards

Dialogic, testing with UDD utility 14-15

problems, isolating 3-11

Voice Connector

changing logging properties 2-14

logs 2-12

performance logs 2-13

retaining outbound messages 2-15

troubleshooting problems with 6-7

voice messages, path to remote Cisco Unity server 7-1

voice not transmitted 11-1

voice server

hard disk almost full errors 12-7

restarting 12-8

volume, greetings and voice names 8-1

W

Wave Gain utility 8-12

web pages

incomplete or blank 15-5

missing or unusable 15-5