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Table Of Contents
Cisco Unity Troubleshooting Guide
PIMG Units Produce Unexpected Results
Changes That Affect All Cisco Unity Guides
Cross-References to System Requirements Document
Exchange 5.5 No Longer Supported
Windows NT Domain No Longer Supported
Cisco Unity Services and Their Functions
Micro Trace Logs in the Cisco Unity Diagnostic Tool (UDT)
Cisco Unity Troubleshooting Guide
This chapter should be used in conjunction with the Cisco Unity Troubleshooting Guide, Release 4.0(5). New features are described in individual sections. Information that has changed in the Cisco Unity Troubleshooting Guide, Release 4.0(5)—either because Cisco Unity functionality changed, or because information was omitted or is incorrect—is described in the "Errors and Changes" section at the end of the chapter.
The Domino version of the guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/dom/dom.html; the Exchange version of the guide is available at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/ex.html.
This chapter contains the following sections:
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PIMG Units Produce Unexpected Results
Web Pages That Contain the Media Master Control Bar Do Not Load Properly When Google Desktop Search Is Installed
When Google Desktop Search is installed on a subscriber workstation that uses Windows XP, the pages of the Cisco Personal Communications Assistant (PCA) and the Cisco Unity Administrator do not load properly in the browser. The problem is caused by a conflict between the Media Master and the Google Desktop Search. (Cisco Unity ViewMail for Microsoft Outlook is unaffected by the conflict.)
To correct or avoid the problem, find and rename GoogleDesktopNetwork2.dll on the subscriber workstation (for example, rename the file "OFF-GoogleDesktopNetwork2.dll"). Explain to subscribers that after you rename the file, Google Desktop Search results will no longer appear integrated with Google search results. Subscribers can continue to use Google Desktop Search on their workstations, but only from the Google Desktop Search page.
PIMG Units Produce Unexpected Results
When Cisco Unity is integrated via PIMG units to a circuit-switched phone system, and the PIMG units are not producing calls or call information as Cisco Unity requires, perform the applicable diagnostic tasks for the PIMG units that the manufacturer suggests. Detailed instructions are in the "Diagnostics" chapter of the Intel Netstructure PBX-IP Media Gateway User's Guide, which is available at the Intel website.
Errors and Changes
The following sections apply to the Cisco Unity Troubleshooting Guide (With IBM Lotus Domino), Release 4.0(5) at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/dom/dom.html and to the Cisco Unity Troubleshooting Guide (With Microsoft Exchange), Release 4.0(5) at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/405/troubleshooting/guide/ex/ex.html:
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Changes That Affect All Cisco Unity Guides
Cross-References to System Requirements Document
In cross-references to Cisco Unity 4.x System Requirements, and Supported Hardware and Software, refer instead to the following documents:
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Exchange 5.5 No Longer Supported
Exchange 5.5 is no longer supported as the message store for Cisco Unity messages, for either new installations or upgrades. In Cisco Unity guides and Help, ignore any references to Exchange 5.5 as being supported. (Some Cisco Unity applications may contain Exchange 5.5 references as well.)
With Cisco Unity 4.2, installations and upgrades will fail when Exchange 5.5 is the message store. Before you can upgrade to version 4.2, you must upgrade to Exchange 2003 or Exchange 2000.
Windows NT Domain No Longer Supported
Making a Cisco Unity server a member server in a Windows NT domain is no longer supported. In Cisco Unity guides and Help, ignore any references to a Windows NT domain as being supported. (Some Cisco Unity applications may contain Windows NT domain references as well.)
Cisco Unity Services and Their Functions
In the "Cisco Unity Services and Their Functions" appendix, the TomCat service should be included in the "Cisco Unity Services" table:
TomCat
The Tomcat service is responsible for generating the web pages for the Cisco Personal Communications Assistant (PCA).
The TomCat service should also be included in the Exchange 2003, Exchange 2000, and Exchange 5.5 tables, and in the Domino table:
(Links to the Domino version of the appendix and to the Exchange version of the appendix.)
Micro Trace Logs in the Cisco Unity Diagnostic Tool (UDT)
In the "Micro Trace Logs in the Cisco Unity Diagnostic Tool (UDT)" section in the "Diagnostic Trace Utilities and Logs" chapter, the following micro traces should be included in the Micro Traces table:
AvBAPExtSvr
(for Exchange only)
Cisco Unity Mobile Message Access for Blackberry
AvLic
The use of Cisco Unity license files
(Links to the Domino version of the chapter and to the Exchange version of the chapter.)