Cisco Unified Communications Manager IM and Presence Service 14
| Series | Cisco Unified Communications Manager IM & Presence Service |
|---|---|
| Overview | Product Overview |
| Product Type | Unified Communications Applications |
| Status | Available Order |
|---|---|
| Release Date | 24-MAR-2021 |
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Recent Security Notices
- 06-Nov-2024
- 03-Apr-2024
- 24-Jan-2024
- 19-Dec-2023
- 04-Oct-2023
Document Categories
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Data Sheets and Product Information
Data Sheets
End-of-Life and End-of-Sale Notices
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- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Cisco Version 14 of On-premises Calling applications (including Cisco Unified Communications Manager) - Perpetual
- End-of-Sale and End-of-Life Announcement for the Cisco Version 12.5 of On-premises Calling applications (including Cisco Unified Communications Manager) and associated On-premises Flex subscriptions
- End-of-Sale and End-of-Life Announcement for the Version 11.5 Software of Cisco Unified Communications Manager, Cisco Emergency Responder, Cisco Unity Connection and associated On-Premises and Hosted Flex subscription
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.6
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.5
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 8.0
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence SIP Proxy Mode Support for Cisco Unified Customer Voice Portal
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence 8.0 MCS 7825 Preloaded Server
- End-of-Sale and End-of-Life Announcement for the Cisco Unified Presence Version 6.0
- End-of-Sale and End-of-Life Announcement for the Cisco MCS 7825-H3 and 7825-I3 Preloaded HP and IBM Servers for Cisco Unified Presence
- Change in Product Part Number Announcement for the Cisco Unified Presence UCSS-UPS Codes
- EoS/EoL for the Cisco Unified Presence Server 1.0
English
Security Notices
Bulletins
Field Notices
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- Field Notice: FN - 72120 - CUCM, SME, and IM&P: QuoVadis Root CA 2 Decommission Might Affect Incoming Calls to Cisco Jabber/WebEx (Android and iOS) - Workaround Provided
Cisco Unified Communications Manager IM and Presence Service 14
- Field Notice: FN74092 - Cisco Unified Communications Manager and Unified Communications Manager IM & Presence Service Push Notifications May Not Work On or After March 29, 2024 - Configuration Change Recommended
- Field Notice: FN - 62676 - 2007 U.S. Daylight Saving Time Policy Changes for Cisco Unified Presence Server (CUPS)
- Field Notice: FN - 62952- New Zealand Daylight Saving Time Policy Change Effective September 2007 - for Cisco Unified Presence (CUP)
Security Advisories, Responses and Notices
Most Recent
- Cisco Unified Communications Manager IM & Presence Service Information Disclosure Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Remote Code Execution Vulnerability
- Multiple Cisco Unified Communications Products Unauthenticated API High CPU Utilization Denial of Service Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Manager IM & Presence Service Denial of Service Vulnerability
- Cisco Unified Communications Products Arbitrary File Read Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Cross-Site Scripting Vulnerability
- Cisco Unified Communications Products Access Control Vulnerability
- Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerability
- Vulnerability in Spring Framework Affecting Cisco Products: March 2022
- Cisco Unified Communications Products Cross-Site Request Forgery Vulnerability
- Cisco Unified Communications Products Path Traversal Vulnerability
- Cisco Unified Communications Manager IM & Presence Service SQL Injection Vulnerabilities
Release and Compatibility
Release Notes
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- Release Notes for Cisco Unified Communications Manager Release 14SU2 and the IM and Presence Service Release 14SU2a
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU4a
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service Release 14SU3
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Release Notes for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU1
Cisco Unified Communications Manager IM and Presence Service 14
Reference
Documentation Roadmaps
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- Documentation Guide for Cisco Unified Communications Manager and IM and Presence Service, Release 14 and SUs
Cisco Unified Communications Manager IM and Presence Service 14
Technical References
- Cisco IM & Presences External Databases Best Practices (PDF - 124 KB)
Install and Upgrade
Install and Upgrade Guides
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- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Installation Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU2
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14
- Upgrade and Migration Guide for Cisco Unified Communications Manager and the IM and Presence Service, Release 14SU3 and SU4
Cisco Unified Communications Manager IM and Presence Service 14
Configuration
Configuration Examples and TechNotes
- Configure CA Signed Certificate via CLI in Cisco Voice Operating System (VOS)
- Configure Cisco Jabber in Phone Mode for Contacts
- Configure DNS SRV in CUCM for IM & Presence Service
- Configure SAML SSO Setup with Kerberos Authentication
- Enable SAML SSO for Jabber Clients Configuration Example
- How to Utilize BAT to Update Cisco Jabber Contact List
- Integrate SocialMiner with Cisco Unified Presence Servers (CUPS) to send IM Notification for WebChat
- Update Unified IM and Presence (IM&P) Server Name From Hostname to Fully Qualified Domain Name (FQDN)
- Upgrade CUCM/CUC/CUPS with Prime Collaboration Deployment
- XMPP Federation Between CUPS and Other Servers
Configuration Guides
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- Configuration and Administration of the IM and Presence Service, Release 14 and SUs
- Database Setup Guide for the IM and Presence Service, Release 14 and SUs
- Instant Messaging Compliance for the IM and Presence Service
- Interdomain Federation Guide for the IM and Presence Service, Release 14 and SUs
- Microsoft Outlook Calendar Integration for the IM and Presence Service, Release 14 and SUs
- Partitioned Intradomain Federation Guide for the IM and Presence Service
- Push Notifications Deployment Guide
Cisco Unified Communications Manager IM and Presence Service 14
Maintain and Operate
End-User Guides
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- Cisco IP Phone Messenger for Cisco Unified Presence Server Release 1.0(3) (PDF - 266 KB)
- Cisco Unified IP Phone Messenger User Guide, Release 1.0(1)
Cisco Unified Presence Version 1.0
Maintain and Operate Guides
- Administration Guide for Cisco Unified Communications Manager, Release 14 and SUs
Cisco Unified Communications Manager IM and Presence Service 14
- Cisco Unified Communications Operating System Administration Guide For Cisco Unified Presence Server Release 1.0(3)
- Cisco Unified Communications Operating System Administration Guide, Release 1.0(1)
- Cisco Unified Presence Server Administration Guide, Release 1.0(2)
- Cisco Unified Presence Server Serviceability Administration Guide, Release 1.0(2)
- Cisco Unified Presence Server Serviceability Administration Guide, Release 1.0(1)
- Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 12.5(1)SU1
- Disaster Recovery System Administration Guide for Cisco Unified Presence Server Release 1.0(3) (PDF - 304 KB)
Troubleshooting
Support FAQ
Troubleshooting TechNotes
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- Decommission IM and Presence nodes
- Troubleshoot IM and Presence Server with Synchronization Issues
- Validate IM and Presence after Ungraceful Shutdown
Cisco Unified Communications Manager IM and Presence Service 14
- How to Move the PostgreSQL Database Between Inter-Cluster Peers in IM & Presence (IM&P)
- Recover from Ungraceful Shutdowns on VOS
- Reinstall IM&P Cluster Nodes Version 10.0 and Later
- Troubleshoot Cisco VOS Based Finesse Server With CLI
- Troubleshoot Duplicated Users Alerts on IM&P Server
- Troubleshoot IM&P Inter-Clustering Issues Caused by DNS Misconfiguration
- Troubleshoot IM&P Services Displayed as "Unknown" in the Presence Topology
- Troubleshoot Jabber Login Failure after Unified IM and Presence (IM&P) Domain Change or IM Address Scheme
- Troubleshoot Missing DRF Components in the IM&P Server Nodes
- Troubleshoot NTP on IM&P
- Troubleshoot Unified Communications (UC), Non-UC, and Third-Party Virtual Machines (VMs) Co-residency
- Troubleshoot Zombie/Defunct Processes in UC Servers
- Troubleshoot the Cisco Unified Presence Server (CUPS) and Cisco Unified Personal Communicator (CUPC)
- Troubleshoot​ APNS "400 bad request" Errors
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