This section lists the error messages that may come up on the console during the migration along with the recommended action
to be performed.
Problem Setting boot parameters for supervisor migration process returned error:
switch %BOOTVAR-2-SUP_MIGRATION_CONFIG_ERROR: Setting boot parameters for
supervisor migration process returned error.
Solution Set the boot variables manually using the boot kickstart
kickstart_image command and boot system
system_image on the Supervisor-4 Module.
Problem The kickstart or system image is not present on the bootflash of the active Supervisor-4 Module. The following syslog message
is displayed:
switch %BOOTVAR-2-SUP_MIGRATION_IMAGE_DOES_NOT_EXIST: System image doesn't exist on
bootflash of the supervisor.Please clear some space in bootflash, copy the Supervisor-4
images manually, set the boot variables and save configs before replacing Standby Supervisor-3 (DS-X97-SF1-K9)
Solution Clear space on the bootflash and then copy the Supervisor-4 Module images manually, as shown in Step 3 in the migration procedures given above. Set the boot variables and save the configuration before replacing the standby Supervisor-1
Module. Use the boot kickstart
kickstart_image command and the boot system
system_image command on the active Supervisor-4 Module when it becomes active after the migration is completed.
Problem The newly inserted Supervisor-4 Module cannot take over as the active supervisor. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor-4 (DS-X97-SF4-K9) cannot take over as active Supervisor...
Solution Wait for the next retry attempt by the switch to bring up the Supervisor-4 Module.
Problem The migration logging file is already present in the Supervisor-1 Module. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> WARNING!!! Migration logging file already exists in Supervisor-3
(DS-X97-SF1-K9), continuing migration...
Solution None. The show logging onboard migration status command is used to monitor the migration progress. There is no impact on the migration process.
Problem The switch cannot initiate migration logging due to insufficient file permissions. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> WARNING!!! Migration logging cannot be done
due to file permission error, continuing migration...
Solution None. The show logging onboard migration status command is used to monitor the migration progress. This error message is displayed if the appropriate file permissions have
not been provided.
Problem The active Supervisor-1 Module is using the redundant secondary EOBC link instead of the primary EOBC link. The following
syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Active Supervisor-3 (DS-X97-SF1-K9) is using Redundant
EOBC link, this indicates some problem with Primary EOBC link, aborting migration...
Solution Replace the active Supervisor-1 Module with another Supervisor-1 Module.
Problem Unable to extract the image header from the kickstart or system images. The following syslog messages are displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Image header extraction failed for Kickstart image <kickstart_image> of
Supervisor-4 (DS-X97-SF4-K9), aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! Image header extraction failed for System image <system_image> of
Supervisor-4 (DS-X97-SF1-K9), aborting migration...
Solution Use the migration command again.
Problem Unable to retrieve the kickstart or system image information. The following syslogs are displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to get Kickstart image info, aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to get System image info, aborting migration...
Solution Use the migration command again.
Problem The kickstart or system images provided are not valid images for the Supervisor-4 Modules. The following syslog message is
displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Kickstart image provided '<kickstart_image>' is not a valid Supervisor-4
(DS-X97-SF4-K9) image, aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! System image provided '<system_image>' is not a valid Supervisor-4
(DS-X97-SF4-K9) image, aborting migration...
Solution Use a valid Supervisor-4 Module image and use the migration command again.
Problem The release versions of the Supervisor-4 Module kickstart and system images provided are not the same as the existing Supervisor-1
Module kickstart and system images. The following syslog messages are displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Running kickstart version : <running_version>,
version of kickstart image
provided : <Supervisor-3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of kickstart image provided ('<sup3_image_version>’) does not match running
version, aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! Running System version: <running_version>, version of system image provided :
<Supervisor- 3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of system image provided ('<sup3_image_version>’) does not match
running version, aborting migration...
Solution Check the image version. The release versions of the Supervisor-4 Module kickstart and system images provided should be the
same as the existing Supervisor-1 Module kickstart and system images.
Problem Unable to retrieve the chassis information. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Chassis information retrieve failed, aborting migration...
Solution Use the migration command again.
Problem Unable to retrieve the slot number of the supervisor module. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor slot information retrieve failed, aborting migration...
Solution Use the migration command again.
Problem The release versions of the Supervisor-4 Module kickstart and system images provided are not the same as the existing Supervisor-1
Module kickstart and system images. The following syslog messages are displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Running kickstart version : <running_version>,
version of kickstart image provided :
<Supervisor-3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of kickstart image provided ('<sup3_image_version>’) does not match running version,
aborting migration...
<Tue Apr 30 10:02:47 2019> ERROR!!! Running System version: <running_version>, version of system image provided :
<Supervisor- 3_image_version>
<Tue Apr 30 10:02:47 2019> ERROR!!! Version of system image provided ('<sup3_image_version>’) does not match running version,
aborting migration...
Solution Check the image version. The release versions of the Supervisor-4 Module kickstart and system images provided should be the
same as the existing Supervisor-1 Module kickstart and system images.
Problem Unable to retrieve the chassis information. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Chassis information retrieve failed, aborting migration...
Solution Use the migration command again.
Problem Unable to retrieve the slot number of the supervisor module. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor slot information retrieve failed, aborting migration...
Solution Use the migration command again.
Problem Unable to retrieve the slot number of the standby supervisor module. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Standby Supervisor slot information retrieve failed, aborting migration...
Solution Use the migration command again.
Problem In case the migration command cannot read the stored Supervisor-1 Module image links, the migration process fails. The following
syslog messages are displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Kickstart image link for Active
Supervisor-1 (DS-X97-SF1-K9) could not be found, aborting migration...
<Tue Apr 30 10:02:47 2019> Please set the boot parameters using 'boot kickstart
<kickstart_image>' and 'boot system <system_image>'
<Tue Apr 30 10:02:47 2019> ERROR!!! System image link for Active Supervisor-1
(DS-X97-SF1-K9) could not be found, aborting migration...
<Tue Apr 30 10:02:47 2019> Please set the boot parameters using 'boot kickstart
<kickstart_image>' and 'boot system <system_image>'
Solution Set the Supervisor-1 Module image links using the boot kickstart
kickstart_image command and the boot system
system_image command before re-inserting the standby Supervisor-4 Module.
Problem The Supervisor-4 Module is already present in the standby slot before initiating the migration procedure. The following syslog
message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor-4 is already inserted in
standby slot <slot_number> before starting migration. Please remove Standby supervisor
and start single Supervisor migration, aborting migration...
Solution Remove the standby Supervisor-4 Module and start the migration process again.
Problem The standby Supervisor-1 Module is not in the HA-standby state. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Standby Supervisor-3 (DS-X97-SF1-K9)
is not yet in ha-standby state, aborting migration...
<Tue Apr 30 10:02:47 2019> Please wait for Standby supervisor in slot <slot_number>
to become ha-standby or physically remove standby and start migration
Solution Wait until the standby Supervisor-1 Module comes up in the HA-standby state or remove the standby Supervisor-1 Module and
perform a single supervisor migration.
Problem In case of a dual supervisor migration, the standby Supervisor-1 Module is powered down by using the out-of-service < slot-number > command. If the standby Supervisor-1 Module does not power down after using this command, the following syslog message
is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to power down Standby
Supervisor-3 in slot <slot_number>, aborting migration...
Solution Use the migration command again.
Problem Unable to lock the configuration. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to lock config, aborting migration...
Solution Use the migration command again.
Problem In case a auto-boot is not disabled before the insertion of the Supervisor-4 Module, the following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Standby Supervisor config failed, aborting migration...
Solution Use the migration command again.
Problem After powering down the Supervisor-1 Module, the switch will check for the presence of a module in the slot from which the
Supervisor-1 Module was removed. This check happens every 30 minutes after the Supervisor-1 Module has been removed. In case
this check to detect the presence of the supervisor module fails, the following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Module information retrieve failed
Solution None. There is no impact on the migration process.
Problem A Supervisor-1 Module is inserted instead of a Supervisor-4 Module. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor-1 (DS-X97-SF1-K9) is inserted in slot <slot_number> instead of
Supervisor-4 (DS-X97-SF4-K9), aborting migration...
Solution Restart migration and ensure that the newly inserted supervisor module is the Supervisor-4 Module.
Problem In case the Supervisor-4 Module is not inserted into the standby slot within 30 minutes after the Supervisor-1 Module has
been powered down, the following syslog message is displayed:
module
<Tue Apr 30 10:02:47 2019> ERROR!!! Timeout waiting for Supervisor-4 (DS-X97-SF4-K9)
to be inserted in slot <slot_number>, aborting migration...
Solution Use the migration command again and ensure that the Supervisor-4 Module is inserted into the standby slot within 30 minutes
after the Supervisor-1 Module has been powered down.
Problem Unable to create image links for the Supervisor-4 Module images. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Supervisor-4 (DS-X97-SF4-K9) image links
could not be created for Standby Supervisor bootup, aborting migration...
Solution Use the migration command again.
Problem Unable to reload the Supervisor-4 Module after the Supervisor-4 Module is detected in the switch. The following syslog message
is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to reload
Standby Supervisor-4 (DS-X97-SF4-K9), aborting migration...
Solution Remove the Supervisor-4 Module from the standby slot and restart migration by using the migration command.
Problem The Supervisor-4 Module is stuck in loader prompt due to a boot failure. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Standby Supervisor-4
(DS-X97-SF4-K9) is stuck in loader prompt due to boot-up failure...
Solution None. A retry attempt to bring up the Supervisor-4 Module is initiated by the switch every 15 minutes for 3 times.
Problem The Supervisor-4 Module is unable to come online. The following syslog message is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Standby Supervisor-4
(DS-X97-SF4-K9) could not come online...
Solution None. A retry attempt to bring up the Supervisor-4 Module is initiated by the switch every 15 minutes.
Problem The supervisor module fails to come online. The following syslogs are displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Timeout waiting for Supervisor-4
(DS-X97-SF4-K9) to come online, aborting migration...
<Tue Apr 30 10:02:47 2019> Powering down Supervisor-4 (DS-X97-SF4-K9) in slot <slot_number>
Solution Use the migration command again.
Problem The Supervisor-1 Module image links are not restored on the active Supervisor-1 Module before the switchover to Supervisor-4
Module is initiated. The following syslogs are displayed before saving configuration:
<Tue Apr 30 10:02:47 2019> WARNING!!! Error resetting original Supervisor-3 (DS-X97-SF1-K9)
image links, continuing migration...
<Tue Apr 30 10:02:47 2019> WARNING!!! Please set the boot variables manually before inserting back
Supervisor-3 (DS-X97-SF1-K9) in standby slot <slot_number>, continuing migration...
Solution Use the migration command again.
Problem The copy r s command fails on the active Supervisor-1 Module before the switchover to the Supervisor-4 Module is initiated. The following
syslog is displayed:
<Tue Apr 30 10:02:47 2019> ERROR!!! Failed to save configuration, aborting migration...
Solution Use the migration command again.
Problem The switchover fails on the active Supervisor-1 Module before the switchover to the Supervisor-4 Module is initiated. The
following syslog is displayed:
<Tue Apr 30 10:02:47 2019> ERROR !! Switchover failed, aborting migration...
Solution Use the migration command again.
Problem In case the Supervisor-4 Module is not inserted within 30 minutes after executing the migration command, the switch will try
to power up the powered down Supervisor-1 Module in the standby slot on reaching the timeout of 30 minutes. If the standby
Supervisor-1 Module fails to power up, the following syslog message is displayed before aborting migration:
<Tue Apr 30 10:02:47 2019> ERROR !!! Failed to power up Standby Supervisor,
Please power up manually using "no poweroff module <slot_num>" from config mode
Solution Use the no poweroff module
slot_number configuration command on the active Supervisor-4 Module to bring up the powered down standby Supervisor-1 Module.
Problem Setting of the boot variable parameters fails after migration when the Supervisor-4 Module becomes active supervisor. The
following syslog is displayed:
BOOTVAR-2-SUP_MIGRATION_CONFIG_ERROR
Setting boot parameters for supervisor migration process returned error.
Please set the boot variables manually using
'boot kickstart <kickstart_image>' and 'boot system <system_image>' and save configs"
Solution Use the boot kickstart kickstart_image and the boot system
system_image configuration commands on the active Supervisor-4 Module when it becomes active after the migration has been completed.
Problem Migration fails on Supervisor-4 Module because of insufficient bootflash file space on the Supervisor-4 Module. The following
syslog is displayed:
2019 Apr 2 08:47:43 switch %FS-STANDBY-DAEMON-2-FSD_ENOSPC_BOOTFLASH:
Due to insufficient space, system image could not be copied to standby bootflash.
system image is not present on standby. Please copy 'm9700-sf4ek9-mz.8.4.1.bin' manually.
Standby supervisor not yet online. This might take sometime. Please wait...
Solution Check the reason behind the insufficient space in the Supervisor-4 Module. After identifying the cause, delete sufficient
files to free up enough space for the migration.