Configuring Smart Call Home

This chapter describes how to configure the Smart Call Home feature of the Cisco NX-OS devices.

This chapter contains the following sections:

About Smart Call Home

Smart Call Home provides an email-based notification for critical system policies. A range of message formats are available for compatibility with pager services, standard email, or XML-based automated parsing applications. You can use this feature to page a network support engineer, email a Network Operations Center, or use Cisco Smart Call Home services to automatically generate a case with the Technical Assistance Center.

Smart Call Home offers the following features:

  • Automatic execution and attachment of relevant CLI command output.

  • Multiple message format options such as the following:

    • Short Text—Suitable for pagers or printed reports.
    • Full Text—Fully formatted message information suitable for human reading.
    • XML—Machine-readable format that uses Extensible Markup Language (XML) and Adaptive Messaging Language (AML) XML schema definition (XSD). The AML XSD is published on the Cisco.com website. The XML format enables communication with the Technical Assistance Center.

  • Multiple concurrent message destinations. You can configure up to 50 email destination addresses for each destination profile.

Smart Call Home - Concepts

This section explains a few concepts related to Smart Call Home.

Destination Profiles

A destination profile includes the following information:

  • One or more alert groups—The group of alerts that trigger a specific Smart Call Home message if the alert occurs.

  • One or more email destinations—The list of recipients for the Smart Call Home messages generated by alert groups assigned to this destination profile.

  • Message format—The format for the Smart Call Home message (short text, full text, or XML).

  • Message severity level—The Smart Call Home severity level that the alert must meet before Cisco NX-OS generates a Smart Call Home message to all email addresses in the destination profile. Cisco NX-OS does not generate an alert if the Smart Call Home severity level of the alert is lower than the message severity level set for the destination profile.

You can also configure a destination profile to allow periodic inventory update messages by using the inventory alert group that will send out periodic messages daily, weekly, or monthly.

Cisco NX-OS supports the following predefined destination profiles:

  • CiscoTAC-1—Supports the Cisco-TAC alert group in XML message format. This profile is preconfigured with the callhome@cisco.com email contact, maximum message size, and message severity level 0. You cannot change any of the default information for this profile.

  • full-text-destination—Supports the full text message format.

  • short-text-destination—Supports the short text message format.

Smart Call Home Alert Groups

An alert group is a predefined subset of Smart Call Home alerts that are supported in all Cisco Nexus devices. Alert groups allow you to select the set of Smart Call Home alerts that you want to send to a predefined or custom destination profile. The device sends Smart Call Home alerts to email destinations in a destination profile only if that Smart Call Home alert belongs to one of the alert groups associated with that destination profile and if the alert has a Smart Call Home message severity at or above the message severity set in the destination profile.

The following table lists the supported alert groups and the default CLI command output included in Smart Call Home messages generated for the alert group.

Table 1. Alert Groups and Executed Commands

Alert Group

Description

Executed Commands

Cisco-TAC

All critical alerts from the other alert groups destined for Smart Call Home.

Execute commands based on the alert group that originates the alert.

Configuration

Periodic events related to configuration.

show module

show version

Diagnostic

Events generated by diagnostics.

show diagnostic result module all detail

show diagnostic result module number detail

show hardware

show logging last 200

show module

show sprom all

show tech-support gold

show tech-support ha

show tech-support platform

show version

EEM

Events generated by EEM.

show diagnostic result module all detail

show diagnostic result module number detail

show module

show tech-support gold

show tech-support ha

show tech-support platform

Environmental

Events related to power, fan, and environment-sensing elements such as temperature alarms.

show environment

show logging last 200

show module

show version

Inventory

Inventory status that is provided whenever a unit is cold booted or when FRUs are inserted or removed. This alert is considered a noncritical event, and the information is used for status and entitlement.

show inventory

show license usage

show module

show sprom all

show system uptime

show version

License

Events related to licensing and license violations.

show logging last 200

Linecard hardware

Events related to standard or intelligent switching modules.

show diagnostic result module all detail

show diagnostic result module number detail

show hardware

show logging last 200

show module

show sprom all

show tech-support ethpm

show tech-support gold

show tech-support ha

show tech-support platform

show version

Supervisor hardware

Events related to supervisor modules.

show diagnostic result module all detail

show hardware

show logging last 200

show module

show sprom all

show tech-support ethpm

show tech-support gold

show tech-support ha

show tech-support platform

show version

Syslog port group

Events generated by the syslog PORT facility.

show license usage

show logging last 200

System

Events generated by failure of a software system that is critical to unit operation.

show diagnostic result module all detail

show hardware

show logging last 200

show module

show sprom all

show tech-support ethpm

show tech-support gold

show tech-support ha

show tech-support platform

Test

User-generated test message.

show module

show version

Smart Call Home maps the syslog severity level to the corresponding Smart Call Home severity level for syslog port group messages.

You can customize predefined alert groups to execute additional CLI show commands when specific events occur and send that show output with the Smart Call Home message.

You can add show commands only to full text and XML destination profiles. Short text destination profiles do not support additional show commands because they only allow 128 bytes of text.

Smart Call Home Message Levels

Smart Call Home allows you to filter messages based on their level of urgency. You can associate each predefined or user-defined destination profile with a Smart Call Home threshold from 0 (least urgent) to 9 (most urgent). The default is 0 (all messages are sent).

Syslog severity levels are mapped to the Smart Call Home message level.


Note

Smart Call Home and Syslogs use different severity levels (see the following table). Smart Call Home does not change the syslog message level in the message text.

The following table lists each Smart Call Home message level keyword and the corresponding syslog level for the syslog port alert group.

Table 2. Severity and Syslog Level Mapping

Smart Call Home Level

Keyword

Syslog Level

Description

9

Catastrophic

N/A

Network-wide catastrophic failure.

8

Disaster

N/A

Significant network impact.

7

Fatal

Emergency (0)

System is unusable.

6

Critical

Alert (1)

Critical conditions that indicate that immediate attention is needed.

5

Major

Critical (2)

Major conditions.

4

Minor

Error (3)

Minor conditions.

3

Warning

Warning (4)

Warning conditions.

2

Notification

Notice (5)

Basic notification and informational messages. Possibly independently insignificant.

1

Normal

Information (6)

Normal event signifying return to normal state.

0

Debugging

Debug (7)

Debugging messages.

Obtaining Smart Call Home

If you have a service contract directly with Cisco, you can register for the Smart Call Home service. Smart Call Home analyzes Smart Call Home messages and provides background information and recommendations. For known issues, particularly online diagnostics failures, Automatic Service Requests are generated with the Cisco TAC.

Smart Call Home offers the following features:

  • Continuous device health monitoring and real-time diagnostic alerts.

  • Analysis of Smart Call Home messages and, if needed, Automatic Service Request generation, routed to the correct TAC team, including detailed diagnostic information to speed problem resolution.

  • Secure message transport directly from your device, through an HTTP proxy server, or a downloadable Transport Gateway (TG). You can use a TG aggregation point to support multiple devices or in cases where security dictates that your devices may not be connected directly to the Internet.

  • Web-based access to Smart Call Home messages and recommendations, inventory, and configuration information for all Smart Call Home devices. This feature provides access to associated field notices, security advisories, and end-of-life information.

You need the following information to register:

  • The SMARTnet contract number for your device

  • Your email address

  • Your Cisco.com ID

For more information about Smart Call Home, see the following Smart Call Home page: https://supportforums.cisco.com/community/netpro/solutions/smart_services/smartcallhome

Database Merge Guidelines

When you merge two Smart Call Home databases, the following guidelines apply:

  • The merged database contains the following information:

    • A superset of all the destination profiles from the merging devices.
    • The destination profile email addresses and alert groups.
    • Other configuration information (for example, message throttling, or periodic inventory) present in the managing device.

  • Destination profile names cannot be duplicated within the merging devices—even though the configurations are different, the names cannot be duplicated. If a profile name is duplicated, one of the duplicate profiles must first be deleted or the merger fails.

High Availability

Both stateful and stateless restarts are supported for Smart Call Home.

Virtualization Support

One instance of Smart Call Home is supported. You can register your contact information at the Smart Call Home web site at the following URL: https://supportforums.cisco.com/community/netpro/solutions/smart_services/smartcallhome

You can test Smart Call Home using the callhome send and callhome test commands.

Smart Call Home is virtual routing and forwarding (VRF) aware. You can configure Smart Call Home to use a particular VRF to reach the Smart Call Home SMTP server.

Prerequisites for Smart Call Home

Smart Call Home has the following prerequisites:

  • To send messages to an email address, you must first configure an email server. To send messages using HTTP, you must have access to an HTTPS server and have a valid certificate installed on the Cisco Nexus device.

  • Your device must have IP connectivity to an email server or HTTPS server.

  • You must first configure the contact name (SNMP server contact), phone, and street address information. This step is required to determine the origin of messages received.

  • If you use Smart Call Home, you need an active service contract for the device that you are configuring.

Guidelines and Limitations for Smart Call Home

Smart Call Home has the following configuration guidelines and limitations:

  • If there is no IP connectivity or if the interface in the virtual routing and forwarding (VRF) instance to the profile destination is down, the device cannot send Smart Call Home messages.

  • Smart Call Home operates with any SMTP server.

  • You can configure up to five SMTP servers for Smart Call Home.

  • Link up/down syslog messages do not trigger Smart Call Home messages or alert notifications.

  • When configuring Smart Call Home commands such as street address, customer ID, and site ID, you must configure each one of these commands as individual command instead of grouping them with semi-colon separator.

  • Callhome does not support specifying a source interface using the ip http source-interface command.

Default Settings for Smart Call Home

This table lists the default settings for Smart Call Home parameters.

Table 3. Default Smart Call Home Parameters

Parameters

Default

Destination message size for a message sent in full text format

2,500,000

Destination message size for a message sent in XML format

2,500,000

Destination message size for a message sent in short text format

4000

SMTP server port number if no port is specified

25

SMTP server priority if no priority is specified

50

Alert group association with profile

All for full-text-destination and short-text-destination profiles. The cisco-tac alert group for the CiscoTAC-1 destination profile.

Format type

XML

Smart Call Home message level

0 (zero)

HTTP proxy server use

Disabled and no proxy server configured

Configuring Smart Call Home


Note
Be aware that the Cisco NX-OS commands may differ from the Cisco IOS commands.

We recommend that you complete the Smart Call Home configuration procedures in the following sequence:

  1. Configuring Contact Information

  2. Creating a Destination Profile

  3. Associating an Alert Group with a Destination Profile

  4. (Optional)

    Adding Show Commands to an Alert Group

  5. Enabling or Disabling Smart Call Home

  6. (Optional)

    Testing the Smart Call Home Configuration

Configuring Contact Information

You must configure the email, phone, and street address information for Smart Call Home. You can optionally configure the contract ID, customer ID, site ID, and switch priority information.

You must configure each one of these Smart Call Home commands as individual command instead of grouping them with semi-colon separator.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

snmp-server contact sys-contact

Example:

switch(config)# snmp-server contact personname@companyname.com

Configures the SNMP sysContact.

Step 3

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 4

email-contact email-address

Example:

switch(config-callhome)# email-contact admin@Mycompany.com

Configures the email address for the person primarily responsible for the device.

The email-address can be up to 255 alphanumeric characters in email address format.

Note

 

You can use any valid email address. The address cannot contain spaces.

Step 5

phone-contact international-phone-number

Example:

switch(config-callhome)# phone-contact +1-800-123-4567

Configures the phone number in international phone number format for the person primarily responsible for the device. The international-phone-number can be up to 17 alphanumeric characters and must be in international phone number format.

Note

 

The phone number cannot contain spaces. Use the plus (+) prefix before the number.

Step 6

streetaddress address

Example:

switch(config-callhome)# streetaddress 123 Anystreet st. Anytown,AnyWhere

Configures the street address as an alphanumeric string with white spaces for the person primarily responsible for the device.

The address can be up to 255 alphanumeric characters. Spaces are accepted.

Step 7

(Optional) contract-id contract-number

Example:

switch(config-callhome)# contract-id Contract5678
 (Optional)

Configures the contract number for this device from the service agreement.

The contract-number can be up to 255 alphanumeric characters in free format.

Step 8

(Optional) customer-id customer-number

Example:

switch(config-callhome)# customer-id Customer123456
 (Optional)

Configures the customer number for this device from the service agreement.

The customer-number can be up to 255 alphanumeric characters in free format.

Step 9

(Optional) site-id site-number

Example:

switch(config-callhome)# site-id Site1
 (Optional)

Configures the site number for this device.

The site-number can be up to 255 alphanumeric characters in free format.

Step 10

(Optional) switch-priority number

Example:

switch(config-callhome)# switch-priority 3
 (Optional)

Configures the switch priority for this device.

The range is from 0 to 7, with 0 being the highest priority and 7 the lowest. The default is 7.

Step 11

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 12

(Optional) show callhome

Example:

switch(config-callhome)# show callhome
 (Optional)

Displays a summary of the Smart Call Home configuration.

Step 13

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Create a destination profile.

Creating a Destination Profile

You can create a user-defined destination profile and configure its message format.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

destination-profile name

Example:

switch(config-callhome)# destination-profile Noc101

Creates a new destination profile. The name can be any alphanumeric string up to 31 characters.

Step 4

destination-profile name format {XML | full-txt | short-txt}

Example:

switch(config-callhome)# destination-profile Noc101 format full-txt

Sets the message format for the profile. The name can be any alphanumeric string up to 31 characters.

Step 5

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 6

(Optional) show callhome destination-profile [profile name]

Example:

switch(config-callhome)# show callhome destination-profile profile Noc101
(Optional)

Displays information about one or more destination profiles.

Step 7

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Associate one or more alert groups with a destination profile.

Modifying a Destination Profile

You can modify the following attributes for a predefined or user-defined destination profile:

  • Destination email address—The actual address, pertinent to the transport mechanism, to which the alert should be sent.

  • Destination URL—The HTTP or HTTPS URL that defines where alerts should be sent.

  • Transport method—The email or HTTP transport that determines which type of destination addresses are used.

  • Message formatting—The message format used for sending the alert (full text, short text, or XML).

  • Message level—The Smart Call Home message severity level for this destination profile.

  • Message size—The allowed length of a Smart Call Home message sent to the email addresses in this destination profile.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

destination-profile {name | CiscoTAC-1 | full-txt-destination | short-txt-destination} email-addr address

Example:

switch(config-callhome)# destination-profile full-txt-destination email-addr person@place.com

Configures an email address for a user-defined or predefined destination profile. You can configure up to 50 email addresses in a destination profile.

Step 4

destination-profile {name | CiscoTAC-1 | full-txt-destination | short-txt-destination} http address

Example:

switch(config-callhome)# destination-profile CiscoTAC-1 http https://tools.cisco.com/its/service/oddce/services/DDCEService

Configures an HTTP or HTTPS URL for a user-defined or predefined destination profile. The URL can be up to 255 characters.

Step 5

destination-profile {name | CiscoTAC-1 | full-txt-destination | short-txt-destination} transport-method {email | http}

Example:

switch(config-callhome)# destination-profile CiscoTAC-1 transport-method http

Configures an email or HTTP transport method for a user-defined or predefined destination profile. The type of transport method that you choose determines the configured destination addresses of that type.

Step 6

destination-profile {name | CiscoTAC-1 | full-txt-destination | short-txt-destination} message-level number

Example:

switch(config-callhome)# destination-profile full-txt-destination message-level 5

Configures the Smart Call Home message severity level for this destination profile. Cisco NX-OS sends only alerts that have a matching or higher Smart Call Home severity level to destinations in this profile. The range is from 0 to 9, where 9 is the highest severity level.

Step 7

destination-profile {name | CiscoTAC-1 | full-txt-destination | short-txt-destination} message-size number

Example:

switch(config-callhome)# destination-profile full-txt-destination message-size 100000

Configures the maximum message size for this destination profile. The range is from 0 to 5000000. The default is 2500000.

Step 8

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 9

(Optional) show callhome destination-profile [profile name]

Example:

switch(config-callhome)# show callhome destination-profile profile full-text-destination
(Optional)

Displays information about one or more destination profiles.

Step 10

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Associate one or more alert groups with a destination profile.

Associating an Alert Group with a Destination Profile

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

destination-profile {name | CiscoTAC-1 | full-txt-destination | short-txt-destination} alert-group {All | Cisco-TAC | Configuration | Diagnostic | EEM | Environmental | Inventory | License | Supervisor-Hardware | Syslog-group-port | System | Test}

Example:

switch(config-callhome)# destination-profile Noc101 alert-group All

Associates an alert group with this destination profile. Use the All keyword to associate all alert groups with the destination profile.

Step 4

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 5

(Optional) show callhome destination-profile [profile name]

Example:

switch(config-callhome)# show callhome destination-profile profile Noc101
(Optional)

Displays information about one or more destination profiles.

Step 6

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Optionally add show commands to an alert group and then configure the SMTP email server.

Adding Show Commands to an Alert Group

You can assign a maximum of five user-defined CLI show commands to an alert group.


Note
You cannot add user-defined CLI show commands to the CiscoTAC-1 destination profile.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

alert-group {Configuration | Diagnostic | EEM | Environmental | Inventory | License | Supervisor-Hardware | Syslog-group-port | System | Test} user-def-cmd show-cmd

Example:

switch(config-callhome)# alert-group Configuration user-def-cmd show ip route

Adds the show command output to any Smart Call Home messages sent for this alert group. Only valid show commands are accepted.

Step 4

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 5

(Optional) show callhome user-def-cmds

Example:

switch(config-callhome)# show callhome user-def-cmds
(Optional)

Displays information about all user-defined show commands added to alert groups.

Step 6

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Configure Smart Call Home to connect to the SMTP email server.

Configuring the Email Server

You must configure the SMTP server address for the Smart Call Home functionality to work. You can also configure the from and reply-to email addresses.

You can configure up to five SMTP servers for Smart Call Home. The servers are tried based on their priority. The highest priority server is tried first. If the message fails to be sent, the next server in the list is tried until the limit is exhausted. If two servers have equal priority, the one that was configured earlier is tried first.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

transport email mail-server ip-address [port number] [priority number] [use-vrf vrf-name]

Example:

switch(config-callhome)# transport email mail-server 192.0.2.1 use-vrf Red

Configures the SMTP server as the domain name server (DNS) name, IPv4 address, or IPv6 address. Optionally configures the port number. The port range is from 1 to 65535. The default port number is 25.

Also optionally configures the priority of the SMTP server. The priority range is from 1 to 100, with 1 being the highest priority and 100 the lowest. If you do not specify a priority, the default value of 50 is used.

Also optionally configures the VRF to use when communicating with this SMTP server. The VRF specified is not used to send messages using HTTP.

Step 4

(Optional) transport email from email-address

Example:

switch(config-callhome)# transport email from person@company.com
(Optional)

Configures the email from field for Smart Call Home messages.

Step 5

(Optional) transport email reply-to email-address

Example:

switch(config-callhome)# transport email reply-to person@company.com
(Optional)

Configures the email reply-to field for Smart Call Home messages.

Step 6

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 7

(Optional) show callhome transport

Example:

switch(config-callhome)# show callhome transport
(Optional)

Displays the transport-related configuration for Smart Call Home.

Step 8

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Optionally use VRFs to send Smart Call Home messages over HTTP.

Configuring VRFs To Send Messages Using HTTP

You can use VRFs to send Smart Call Home messages over HTTP. If HTTP VRFs are not configured, the default VRF is used to transport messages over HTTP.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

transport http use-vrf vrf-name

Example:

switch(config-callhome)# transport http use-vrf Blue

Configures the VRF used to send email and other Smart Call Home messages over HTTP.

Step 4

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 5

(Optional) show callhome

Example:

switch(config-callhome)# show callhome
(Optional)

Displays information about Smart Call Home.

Step 6

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Optionally configure Smart Call Home to send HTTP messages through an HTTP proxy server.

Configuring an HTTP Proxy Server

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

transport http proxy server ip-address [port number]

Example:

switch(config-callhome)# transport http proxy server 192.0.2.1

Configures the HTTP proxy server domain name server (DNS) name, IPv4 address, or IPv6 address. Optionally configures the port number. The port range is from 1 to 65535. The default port number is 8080.

Step 4

transport http proxy enable

Example:

switch(config-callhome)# transport http proxy enable

Enables Smart Call Home to send all HTTP messages through the HTTP proxy server.

Note

 
You can execute this command only after the proxy server address has been configured.

Note

 
The VRF used for transporting messages through the proxy server is the same as that configured using the transport http use-vrf command.

Step 5

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 6

(Optional) show callhome transport

Example:

switch(config-callhome)# show callhome transport
(Optional)

Displays the transport-related configuration for Smart Call Home.

Step 7

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Optionally configure your device to periodically send inventory notifications.

Configuring Periodic Inventory Notifications

You can configure the device to periodically send a message with an inventory of all software services currently enabled and running on the device along with hardware inventory information. The device generates two Smart Call Home notifications: periodic configuration messages and periodic inventory messages.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

periodic-inventory notification [interval days] [timeofday time]

Example:

switch(config-callhome)# periodic-inventory notification interval 20

Configures periodic inventory messages. The interval range is from 1 to 30 days, and the default is 7 days. The time argument is in HH:MM format. It defines at what time of the day every X days an update is sent (where X is the update interval).

Step 4

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 5

(Optional) show callhome

Example:

switch(config-callhome)# show callhome
(Optional)

Displays information about Smart Call Home.

Step 6

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Optionally disable duplicate message throttling.

Disabling Duplicate Message Throttling

You can limit the number of duplicate messages received for the same event. By default, the device limits the number of duplicate messages received for the same event. If the number of duplicate messages sent exceeds 30 messages within a 2-hour time frame, the device discards further messages for that alert type.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

no duplicate-message throttle

Example:

switch(config-callhome)# no duplicate-message throttle

Disables duplicate message throttling for Smart Call Home.

Duplicate message throttling is enabled by default.

Step 4

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 5

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Enable Smart Call Home.

Enabling or Disabling Smart Call Home

Once you have configured the contact information, you can enable the Smart Call Home function.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

[no] enable

Example:

switch(config-callhome)# enable

Enables or disables Smart Call Home.

Smart Call Home is disabled by default.

Step 4

commit

Example:

switch(config-callhome)# commit

Commits the Smart Call Home configuration commands.

Step 5

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

What to do next

Optionally generate a test message.

Testing the Smart Call Home Configuration

You can generate a test message to test your Smart Call Home communications.

Procedure

  Command or Action Purpose

Step 1

configure terminal

Example:

switch# configure terminal
switch(config)#

Enters global configuration mode.

Step 2

callhome

Example:

switch(config)# callhome
switch(config-callhome)#

Enters Smart Call Home configuration mode.

Step 3

callhome send [configuration | diagnostic]

Example:

switch(config-callhome)# callhome send diagnostic

Sends the specified Smart Call Home test message to all configured destinations.

Step 4

callhome test

Example:

switch(config-callhome)# callhome test

Sends a test message to all configured destinations.

Step 5

(Optional) copy running-config startup-config

Example:

switch(config)# copy running-config startup-config
(Optional)

Copies the running configuration to the startup configuration.

Verifying the Smart Call Home Configuration

To display Smart Call Home configuration information, perform one of the following tasks:

Command

Purpose

show callhome

Displays the Smart Call Home configuration.

show callhome destination-profile name

Displays one or more Smart Call Home destination profiles.

show callhome transport

Displays the transport-related configuration for Smart Call Home.

show callhome user-def-cmds

Displays CLI commands added to any alert groups.

show running-config callhome [all]

Displays the running configuration for Smart Call Home.

show startup-config callhome

Displays the startup configuration for Smart Call Home.

show tech-support callhome

Displays the technical support output for Smart Call Home.

Configuration Examples for Smart Call Home

This example shows how to create a destination profile called Noc101, associate the Configuration alert group to that profile, configure contact and email information, and specify the VRF used to send Smart Call Home messages over HTTP: 

configure terminal
snmp-server contact person@company.com
callhome
distribute
email-contact admin@Mycompany.com
phone-contact +1-800-123-4567
streetaddress 123 Anystreet st. Anytown,AnyWhere
destination-profile Noc101 format full-txt
destination-profile full-text-destination email-addr person@company.com
destination-profile full-text-destination message-level 5
destination-profile Noc101 alert-group Configuration
alert-group Configuration user-def-cmd show ip route
transport email mail-server 192.0.2.10 priority 1
transport http use-vrf Blue
enable
commit

This example shows how to configure multiple SMTP servers for Smart Call Home messages: 

configure terminal
callhome
transport email mail-server 192.0.2.10 priority 4
transport email mail-server 172.21.34.193
transport email smtp-server 10.1.1.174
transport email mail-server 64.72.101.213 priority 60
transport email from person@company.com
transport email reply-to person@company.com
commit

Based on the configuration above, the SMTP servers would be tried in this order:

10.1.1.174 (priority 0)

192.0.2.10 (priority 4)

172.21.34.193 (priority 50, which is the default)

64.72.101.213 (priority 60)


Note
The transport email smtp-server command has a priority of 0, which is the highest. The server specified by this command is tried first followed by the servers specified by the transport email mail-server commands in order of priority.

This example shows how to configure Smart Call Home to send HTTP messages through an HTTP proxy server: 

configure terminal
callhome
transport http proxy server 10.10.10.1 port 4
transport http proxy enable
commit

Additional References

Event Triggers

The following table lists the event triggers and their Smart Call Home message severity levels.

Alert Group Event Name Description Smart Call Home Severity Level
Configuration PERIODIC_CONFIGURATION Periodic configuration update message. 2
Diagnostic DIAGNOSTIC_MAJOR_ALERT GOLD generated a major alert. 7
DIAGNOSTIC_MINOR_ALERT GOLD generated a minor alert. 4
DIAGNOSTIC_NORMAL_ALERT Smart Call Home generated a normal diagnostic alert. 2

Environmental and CISCO_TAC

FAN_FAILURE Cooling fan has failed. 5
POWER_SUPPLY_ALERT Power supply warning has occurred. 6
POWER_SUPPLY_FAILURE Power supply has failed. 6
POWER_SUPPLY_SHUTDOWN Power supply has shut down. 6
TEMPERATURE_ALARM Thermal sensor going bad. 6
TEMPERATURE_MAJOR_ALARM

Thermal sensor indicates temperature has reached operating major threshold.

6
TEMPERATURE_MINOR_ALARM

Thermal sensor indicates temperature has reached operating minor threshold.

4

Inventory and CISCO_TAC

COLD_BOOT Switch is powered up and reset to a cold boot sequence. 2
HARDWARE_INSERTION

New piece of hardware has been inserted into the chassis.

2
HARDWARE_REMOVAL Hardware has been removed from the chassis. 2
PERIODIC_INVENTORY Periodic inventory message has been generated. 2
License LICENSE_VIOLATION

Feature in use is not licensed and is turned off after grace period expiration.

6

Line module Hardware and CISCO_TAC

LINEmodule_FAILURE Module operation has failed. 7

Supervisor Hardware and CISCO_TAC

SUP_FAILURE Supervisor module operation has failed. 7
Syslog-group-port PORT_FAILURE

syslog message that corresponds to the port facility has been generated.

6
SYSLOG_ALERT

syslog alert message has been generated.

Note

 

Link up/down syslog messages do not trigger Smart Call Home messages or alert notifications.

5

System and CISCO_TAC

SW_CRASH

Software process has failed with a stateless restart, indicating an interruption of a service. Messages are sent for process crashes on supervisor modules.

5
SW_SYSTEM_INCONSISTENT

Inconsistency has been detected in software or file system.

5

Test and CISCO_TAC

TEST User generated test has occurred. 2

Message Formats

Smart Call Home supports the following message formats:

Short Text Message Format

The following table describes the short text formatting option for all message types.

Data Item Description
Device identification Configured device name
Date/time stamp Time stamp of the triggering event
Error isolation message Plain English description of triggering event
Alarm urgency level Error level such as that applied to system message

Common Event Message Fields

The following table describes the first set of common event message fields for full text or XML messages.

Data Item (Plain Text and XML)

Description (Plain Text and XML)

XML Tag (XML Only)
Timestamp

Date and time stamp of event in ISO time notation:

YYYY-MM-DD HH:MM:SS GMT+HH:MM.

 /aml/header/time
Message name Name of message. /aml/header/name
Message type Name of message type, such as reactive or proactive. /aml/header/type
Message group Name of alert group, such as syslog. /aml/header/group
Severity level Severity level of message. /aml/header/level
Source ID Product type for routing, such as the Cisco Nexus 9000 Series switch. /aml/header/source
Device ID

Unique device identifier (UDI) for the end device that generated the message. This field should be empty if the message is nonspecific to a device. The format is type@Sid@serial.

  • type is the product model number from the backplane IDPROM.
  • @ is a separator character.
  • Sid is C, identifying the serial ID as a chassis serial number.
  • serial is the number identified by the Sid field.

An example is N9K-C9508@C@12345678.

 /aml/ header/deviceId
Customer ID

Optional user-configurable field used for contract information or other ID by any support service.

 /aml/ header/customerID
Contract ID

Optional user-configurable field used for contract information or other ID by any support service.

 /aml/ header /contractId
Site ID

Optional user-configurable field used for Cisco-supplied site ID or other data meaningful to alternate support service.

 /aml/ header/siteId
Server ID

If the message is generated from the device, this ID is the unique device identifier (UDI) of the device. The format is type@Sid@serial.

  • type is the product model number from the backplane IDPROM.
  • @ is a separator character.
  • Sid is C, identifying the serial ID as a chassis serial number.
  • serial is the number identified by the Sid field.

An example is N9K-C9508@C@12345678.

 /aml/header/serverId
Message description Short text that describes the error. /aml/body/msgDesc
Device name Node that experienced the event (hostname of the device). /aml/body/sysName
Contact name

Name of person to contact for issues associated with the node that experienced the event.

 /aml/body/sysContact
Contact email Email address of person identified as the contact for this unit. /aml/body/sysContactEmail

Contact phone number

 Phone number of the person identified as the contact for this unit.

/aml/body/sysContactPhone Number
Street address

Optional field that contains the street address for RMA part shipments associated with this unit.

 /aml/body/sysStreetAddress
Model name

Model name of the device (the specific model as part of a product family name).

 /aml/body/chassis/name
Serial number Chassis serial number of the unit. /aml/body/chassis/serialNo
Chassis part number Top assembly number of the chassis. /aml/body/chassis/partNo

Alert Group Message Fields

The following table describes the fields specific to alert group messages for full text and XML. These fields may be repeated if multiple CLI commands are executed for an alert group.

Data Item (Plain Text and XML)

Description (Plain Text and XML)

XML Tag (XML Only)

Command output name

 Exact name of the issued CLI command.

/aml/attachments/attachment/name
Attachment type Specific command output.

/aml/attachments/attachment/type
MIME type Either plain text or encoding type.

/aml/attachments/attachment/mime

Command output text

 Output of command automatically executed.

/aml/attachments/attachment/atdata

Fields for Reactive and Proactive Event Messages

The following table describes the reactive and proactive event message format for full text or XML messages.

Data Item (Plain Text and XML)

Description (Plain Text and XML)

XML Tag (XML Only)

Chassis hardware version

 Hardware version of chassis. /aml/body/chassis/hwVersion

Supervisor module software version

 Top-level software version. /aml/body/chassis/swVersion
Affected FRU name Name of the affected FRU that is generating the event message. /aml/body/fru/name

Affected FRU serial number

 Serial number of the affected FRU. /aml/body/fru/serialNo

Affected FRU part number

 Part number of the affected FRU. /aml/body/fru/partNo
FRU slot Slot number of the FRU that is generating the event message. /aml/body/fru/slot

FRU hardware version

 Hardware version of the affected FRU. /aml/body/fru/hwVersion

FRU software version

 Software version(s) that is running on the affected FRU. /aml/body/fru/swVersion

Fields for Inventory Event Messages

The following table describes the inventory event message format for full text or XML messages.

Data Item (Plain Text and XML)

Description (Plain Text and XML)

XML Tag (XML Only)

Chassis hardware version

 Hardware version of the chassis.

/aml/body/chassis/hwVersion

Supervisor module software version

 Top-level software version. /aml/body/chassis/swVersion
FRU name Name of the affected FRU that is generating the event message. /aml/body/fru/name
FRU s/n Serial number of the FRU. /aml/body/fru/serialNo
FRU part number Part number of the FRU. /aml/body/fru/partNo
FRU slot Slot number of the FRU. /aml/body/fru/slot

FRU hardware version

 Hardware version of the FRU. /aml/body/fru/hwVersion

FRU software version

 Software version(s) that is running on the FRU. /aml/body/fru/swVersion

Fields for User-Generated Test Messages

The following table describes the user-generated test message format for full text or XML.

Data Item (Plain Text and XML)

 Description (Plain Text and XML)

XML Tag (XML Only)
Process ID Unique process ID. /aml/body/process/id
Process state State of process (for example, running or halted).

/aml/body/process/processState
Process exception Exception or reason code. /aml/body/process/exception

Sample Syslog Alert Notification in Full-Text Format

This sample shows the full-text format for a syslog port alert-group notification:

Severity Level:5
Series:Nexus9000
Switch Priority:0
Device Id:N9K-C9508@C@TXX12345678
Server Id:N9K-C9508C@TXX12345678
Time of Event:2013-05-17 16:31:33 GMT+0000 Message Name:
Message Type:syslog
System Name:dc3-test
Contact Name:Jay Tester
Contact Email:contact@example.com
Contact Phone:+91-80-1234-5678
Street Address:#1 Any Street
Event Description:SYSLOG_ALERT 2013 May 17 16:31:33 dc3-test %ETHPORT-2-IF_SEQ_ERROR: Error (0x20) while communicating with component MTS_SAP_ELTM opcode:MTS_OPC_ETHPM_PORT_PHY_CLEANUP (for:RID_PORT: Ethernet3/1)

syslog_facility:ETHPORT
start chassis information:
Affected Chassis:N9K-C9508
Affected Chassis Serial Number:TXX12345678 Affected Chassis Hardware Version:0.405 Affected Chassis Software Version:6.1(2) Affected Chassis Part No:11-11111-11 end chassis information:
start attachment
			name:show logging logfile | tail -n 200
			type:text
			data:
			2013 May 17 10:57:51 dc3-test %SYSLOG-1-SYSTEM_MSG : Logging logfile (messages) cleared by user
			2013 May 17 10:57:53 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
			2013 May 17 10:58:35 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
			2013 May 17 10:59:00 dc3-test %DAEMON-3-SYSTEM_MSG: error: setsockopt IP_TOS 16: Invalid argument: - sshd[14484]
			2013 May 17 10:59:05 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
			2013 May 17 12:11:18 dc3-test %SYSMGR-STANDBY-5-SUBPROC_TERMINATED: "System Manager (gsync controller)" (PID 12000) has finished with error code SYSMGR_EXITCODE_GSYNCFAILED_NONFATAL (12).
			2013 May 17 16:28:03 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
			2013 May 17 16:28:44 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2579 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
			2013 May 17 16:28:44 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 3504) hasn't caught signal 9 (no core).
			2013 May 17 16:29:08 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2579 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero.
			2013 May 17 16:29:08 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 23210) hasn't caught signal 9 (no core).
			2013 May 17 16:29:17 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2579 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero.
			2013 May 17 16:29:17 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 23294) hasn't caught signal 9 (no core).
			2013 May 17 16:29:25 dc3-test %SYSMGR-2-HASWITCHOVER_PRE_START: This supervisor is becoming active (pre-start phase).
			2013 May 17 16:29:25 dc3-test %SYSMGR-2-HASWITCHOVER_START: This supervisor is becoming active.
			2013 May 17 16:29:26 dc3-test %USER-3-SYSTEM_MSG: crdcfg_get_srvinfo: mts_send failed - device_test
			2013 May 17 16:29:27 dc3-test %NETSTACK-3-IP_UNK_MSG_MAJOR: netstack [4336] Unrecognized message from MRIB. Major type 1807
			2013 May 17 16:29:27 dc3-test %IM-5-IM_INTF_STATE: mgmt0 is DOWN
			2013 May 17 16:29:28 dc3-test %SYSMGR-2-SWITCHOVER_OVER: Switchover completed.
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 2 - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 10 - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:ipv6 only defined - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:bindv6 only defined - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 2 - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 0 - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 0 - ntpd[19045]
			2013 May 17 16:29:28 dc3-test %NETSTACK-3-CLIENT_GET: netstack [4336] HA client filter recovery failed (0)
			2013 May 17 16:29:28 dc3-test %NETSTACK-3-CLIENT_GET: netstack [4336] HA client filter recovery failed (0)
			2013 May 17 16:29:29 dc3-test %DAEMON-3-SYSTEM_MSG: ssh disabled, removing - dcos-xinetd[19072]
			2013 May 17 16:29:29 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19072]
			2013 May 17 16:29:31 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19073]
			2013 May 17 16:29:32 dc3-test %DAEMON-3-SYSTEM_MSG: ssh disabled, removing - dcos-xinetd[19079]
			2013 May 17 16:29:32 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19079]
			2013 May 17 16:29:34 dc3-test %IM-5-IM_INTF_STATE: mgmt0 is UP
			2013 May 17 16:29:34 dc3-test %DAEMON-3-SYSTEM_MSG: ssh disabled, removing - dcos-xinetd[19105]
			2013 May 17 16:29:34 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19105]
			2013 May 17 16:29:35 dc3-test %PLATFORM-2-PS_AC_IN_MISSING: Power supply 2 present but all AC inputs are not connected, ac-redundancy might be affected
			2013 May 17 16:29:35 dc3-test %PLATFORM-2-PS_AC_IN_MISSING: Power supply 3 present but all AC inputs are not connected, ac-redundancy might be affected
			2013 May 17 16:29:38 dc3-test %CALLHOME-2-EVENT: SUP_FAILURE
			2013 May 17 16:29:46 dc3-test vsh[19166]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:30:24 dc3-test vsh[23810]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:30:24 dc3-test vsh[23803]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:30:24 dc3-test vsh[23818]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:30:47 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
			2013 May 17 16:30:47 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 4820) hasn't caught signal 9 (no core).
			2013 May 17 16:31:02 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
			2013 May 17 16:31:02 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 24239) hasn't caught signal 9 (no core).
			2013 May 17 16:31:14 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
			2013 May 17 16:31:14 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 24401) hasn't caught signal 9 (no core).
			2013 May 17 16:31:23 dc3-test %CALLHOME-2-EVENT: SW_CRASH alert for service: eltm
			2013 May 17 16:31:23 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
			2013 May 17 16:31:23 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service "eltm" (PID 24407) hasn't caught signal 9 (no core).
			2013 May 17 16:31:24 dc3-test vsh[24532]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:31:24 dc3-test vsh[24548]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:31:24 dc3-test vsh[24535]: CLIC-3-FAILED_EXEC: Can not exec command <more> return code <14>
			2013 May 17 16:31:33 dc3-test %NETSTACK-3-INTERNAL_ERROR: netstack [4336] (null)
			2013 May 17 16:31:33 dc3-test %ETHPORT-2-IF_SEQ_ERROR: Error (0x20) while communicating with component MTS_SAP_ELTM opcode:MTS_OPC_ETHPM_PORT_PHY_CLEANUP (for:RID_PORT: Ethernet3/1) end attachment start attachment
			type:text
			data:
		
			dc3-test interfaces:
								Ethernet3/1 			Ethernet3/2 			Ethernet3/3
								Ethernet3/4 			Ethernet3/5 			Ethernet3/6
								Ethernet3/7 			Ethernet3/8 			Ethernet3/9
								Ethernet3/10 		Ethernet3/11 		Ethernet3/12
								Ethernet3/13 		Ethernet3/14 		Ethernet3/15
								Ethernet3/16 		Ethernet3/17 		Ethernet3/18
								Ethernet3/19 		Ethernet3/20 		Ethernet3/21
								Ethernet3/22 		Ethernet3/23 		Ethernet3/24
								Ethernet3/25 		Ethernet3/29 		Ethernet3/30
								Ethernet3/31 		Ethernet3/32 		Ethernet3/33
								Ethernet3/34 		Ethernet3/35 		Ethernet3/36
								Ethernet3/37 		Ethernet3/38 		Ethernet3/39
								Ethernet3/40 		Ethernet3/41 		Ethernet3/42
								Ethernet3/43 		Ethernet3/44 		Ethernet3/45
								Ethernet3/46 		Ethernet3/47 		Ethernet3/48
end attachment
start attachment
			type:text
			data:
end attachment
start attachment
			name:show license usage
			type:text
			data:
			Feature Ins Lic Status Expiry Date Comments
              Count
			--------------------------------------------------------------------------------
			LAN_ENTERPRISE_SERVICES_PKG Yes - Unused Never -
			--------------------------------------------------------------------------------
end attachment

Sample Syslog Alert Notification in XML Format

This sample shows the XML format for a syslog port alert-group notification:

<?xml version="1.0" encoding="UTF-8" ?>
<soap-env:Envelope xmlns:soap-env="http://www.w3.org/2003/05/soap-envelope">
<soap-env:Header>
<aml-session:Session xmlns:aml-session="http://www.cisco.com/2004/01/aml-session" soap-env:mustUnderstand="true" soap-env:role="http://www.w3.org/2003/05/soap-envelope/role/next">
<aml-session:To>http://tools.cisco.com/neddce/services/DDCEService</aml-session:To>
<aml-session:Path>
<aml-session:Via>http://www.cisco.com/appliance/uri</aml-session:Via>
</aml-session:Path>
<aml-session:From>http://www.cisco.com/appliance/uri</aml-session:From>
<aml-session:MessageId>1004:TXX12345678:478F82E6</aml-session:MessageId>
</aml-session:Session>
</soap-env:Header>
<soap-env:Body>
<aml-block:Block xmlns:aml-block="http://www.cisco.com/2004/01/aml-block">
<aml-block:Header>
<aml-block:Type>http://www.cisco.com/2005/05/callhome/syslog</aml-block:Type>
<aml-block:CreationDate>2013-05-17 16:31:33 GMT+0000</aml-block:CreationDate> <aml-block:Builder> <aml-block:Name>DC3</aml-block:Name>
<aml-block:Version>4.1</aml-block:Version>
</aml-block:Builder>
<aml-block:BlockGroup>
<aml-block:GroupId>1005:TXX12345678:478F82E6</aml-block:GroupId>
<aml-block:Number>0</aml-block:Number>
<aml-block:IsLast>true</aml-block:IsLast>
<aml-block:IsPrimary>true</aml-block:IsPrimary>
<aml-block:WaitForPrimary>false</aml-block:WaitForPrimary>
</aml-block:BlockGroup>
<aml-block:Severity>5</aml-block:Severity>
</aml-block:Header>
<aml-block:Content>
<ch:CallHome xmlns:ch="http://www.cisco.com/2005/05/callhome" version="1.0">
<ch:EventTime>2013-05-17 16:31:33 GMT+0000</ch:EventTime> <ch:MessageDescription>SYSLOG_ALERT 2013 May 17 16:31:33 dc3-test %ETHPORT-2-IF_SEQ_ERROR: Error (0x20) while communicating with component MTS_SAP_ELTM opcode:MTS_OPC_ETHPM_PORT_PHY_CLEANUP (for:RID_PORT: Ethernet3/1) </ch:MessageDescription>
<ch:Event> <ch:Type>syslog</ch:Type> <ch:SubType></ch:SubType> <ch:Brand>Cisco</ch:Brand> <ch:Series>Nexus9000</ch:Series> </ch:Event> <ch:CustomerData> <ch:UserData> <ch:Email>contact@example.com</ch:Email>
</ch:UserData>
<ch:ContractData>
<ch:DeviceId>N9K-C9508@C@TXX12345678</ch:DeviceId>
</ch:ContractData>
<ch:SystemInfo>
<ch:Name>dc3-test</ch:Name>
<ch:Contact>Jay Tester</ch:Contact> <ch:ContactEmail>contact@example.com</ch:ContactEmail>
<ch:ContactPhoneNumber>+91-80-1234-5678</ch:ContactPhoneNumber>
<ch:StreetAddress>#1, Any Street</ch:StreetAddress> </ch:SystemInfo> </ch:CustomerData> <ch:Device> <rme:Chassis xmlns:rme="http://www.cisco.com/rme/4.1">
<rme:Model>N9K-C9508</rme:Model>
<rme:HardwareVersion>0.405</rme:HardwareVersion>
<rme:SerialNumber>TXX12345678</rme:SerialNumber>
</rme:Chassis>
</ch:Device>
</ch:CallHome>
</aml-block:Content>
<aml-block:Attachments>
<aml-block:Attachment type="inline">
<aml-block:Name>show logging logfile | tail -n 200</aml-block:Name> <aml-block:Data encoding="plain">
<![CDATA[2013 May 17 10:57:51 dc3-test %SYSLOG-1-SYSTEM_MSG : Logging logfile (messages) cleared by user
2013 May 17 10:57:53 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
2013 May 17 10:58:35 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
2013 May 17 10:59:00 dc3-test %DAEMON-3-SYSTEM_MSG: error: setsockopt IP_TOS 16: Invalid argument: - sshd[14484]
2013 May 17 10:59:05 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
2013 May 17 12:11:18 dc3-test %SYSMGR-STANDBY-5-SUBPROC_TERMINATED: \"System Manager (gsync controller)\" (PID 12000) has finished with error code SYSMGR_EXITCODE_GSYNCFAILED_NONFATAL (12).
2013 May 17 16:28:03 dc3-test %VSHD-5-VSHD_SYSLOG_CONFIG_I: Configuring console from /dev/ttyS0 /dev/ttyS0_console
2013 May 17 16:28:44 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2579 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:28:44 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 3504) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:29:08 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2579 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:29:08 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 23210) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:29:17 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2579 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:29:17 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 23294) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:29:25 dc3-test %SYSMGR-2-HASWITCHOVER_PRE_START: This supervisor is becoming active (pre-start phase).
2013 May 17 16:29:25 dc3-test %SYSMGR-2-HASWITCHOVER_START: This supervisor is becoming active.
2013 May 17 16:29:26 dc3-test %USER-3-SYSTEM_MSG: crdcfg_get_srvinfo: mts_send failed - device_test
2013 May 17 16:29:27 dc3-test %NETSTACK-3-IP_UNK_MSG_MAJOR: netstack [4336] Unrecognized message from MRIB. Major type 1807
2013 May 17 16:29:27 dc3-test %IM-5-IM_INTF_STATE: mgmt0 is DOWN
2013 May 17 16:29:28 dc3-test %SYSMGR-2-SWITCHOVER_OVER: Switchover completed.
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 2 - ntpd[19045]
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 10 - ntpd[19045]
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:ipv6 only defined - ntpd[19045]
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:bindv6 only defined - ntpd[19045]
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 2 - ntpd[19045]
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 0 - ntpd[19045]
2013 May 17 16:29:28 dc3-test %DAEMON-3-SYSTEM_MSG: ntp:socket family : 0 - ntpd[19045]
2013 May 17 16:29:28 dc3-test %NETSTACK-3-CLIENT_GET: netstack [4336] HA client filter recovery failed (0)
2013 May 17 16:29:28 dc3-test %NETSTACK-3-CLIENT_GET: netstack [4336] HA client filter recovery failed (0)
2013 May 17 16:29:29 dc3-test %DAEMON-3-SYSTEM_MSG: ssh disabled, removing - dcos-xinetd[19072]
2013 May 17 16:29:29 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19072]
2013 May 17 16:29:31 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19073]
2013 May 17 16:29:32 dc3-test %DAEMON-3-SYSTEM_MSG: ssh disabled, removing - dcos-xinetd[19079]
2013 May 17 16:29:32 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19079]
2013 May 17 16:29:34 dc3-test %IM-5-IM_INTF_STATE: mgmt0 is UP
2013 May 17 16:29:34 dc3-test %DAEMON-3-SYSTEM_MSG: ssh disabled, removing - dcos-xinetd[19105]
2013 May 17 16:29:34 dc3-test %DAEMON-3-SYSTEM_MSG: Telnet disabled, removing - dcos-xinetd[19105]
2013 May 17 16:29:35 dc3-test %PLATFORM-2-PS_AC_IN_MISSING: Power supply 2 present but all AC inputs are not connected, ac-redundancy might be affected
2013 May 17 16:29:35 dc3-test %PLATFORM-2-PS_AC_IN_MISSING: Power supply 3 present but all AC inputs are not connected, ac-redundancy might be affected
2013 May 17 16:29:38 dc3-test %CALLHOME-2-EVENT: SUP_FAILURE
2013 May 17 16:29:46 dc3-test vsh[19166]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:30:24 dc3-test vsh[23810]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:30:24 dc3-test vsh[23803]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:30:24 dc3-test vsh[23818]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:30:47 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:30:47 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 4820) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:31:02 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:31:02 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 24239) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:31:14 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:31:14 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 24401) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:31:23 dc3-test %CALLHOME-2-EVENT: SW_CRASH alert for service: eltm
2013 May 17 16:31:23 dc3-test %SYSMGR-3-BASIC_TRACE: core_copy: PID 2630 with message Core not generated by system for eltm(0). WCOREDUMP(9) returned zero .
2013 May 17 16:31:23 dc3-test %SYSMGR-2-SERVICE_CRASHED: Service \"eltm\" (PID 24407) hasn&apos;t caught signal 9 (no core).
2013 May 17 16:31:24 dc3-test vsh[24532]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:31:24 dc3-test vsh[24548]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:31:24 dc3-test vsh[24535]: CLIC-3-FAILED_EXEC: Can not exec command &lt;more&gt; return code &lt;14&gt;
2013 May 17 16:31:33 dc3-test %NETSTACK-3-INTERNAL_ERROR: netstack [4336] (null)
2013 May 17 16:31:33 dc3-test %ETHPORT-2-IF_SEQ_ERROR: Error (0x20) while communicating with component MTS_SAP_ELTM opcode:MTS_OPC_ETHPM_PORT_PHY_CLEANUP (for:RID_PORT: Ethernet3/1) ]]> </aml-block:Data> </aml-block:Attachment> <aml-block:Attachment type="inline"> <aml-block:Name> <aml-block:Data encoding="plain"> <![CDATA[
dc3-test interfaces:
			Ethernet3/1 				Ethernet3/2 				Ethernet3/3
			Ethernet3/4 				Ethernet3/5 				Ethernet3/6
			Ethernet3/7 				Ethernet3/8 				Ethernet3/9
			Ethernet3/10			 Ethernet3/11 			Ethernet3/12
			Ethernet3/13 			Ethernet3/14 			Ethernet3/15
			Ethernet3/16 			Ethernet3/17 			Ethernet3/18
			Ethernet3/19			 Ethernet3/20 			Ethernet3/21
			Ethernet3/22			 Ethernet3/23 			Ethernet3/24
			Ethernet3/25 			Ethernet3/26 			Ethernet3/27
			Ethernet3/28 			Ethernet3/29 			Ethernet3/30
			Ethernet3/31 			Ethernet3/32 			Ethernet3/33
			Ethernet3/34 			Ethernet3/35 			Ethernet3/36
			Ethernet3/37 			Ethernet3/38 			Ethernet3/39
			Ethernet3/40 			Ethernet3/41 			Ethernet3/42
			Ethernet3/43 			Ethernet3/44 			Ethernet3/45
			Ethernet3/46 			Ethernet3/47 			Ethernet3/48


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<aml-block:Name> <aml-block:Data encoding="plain"> <!> </aml-block:Data> </aml-block:Attachment> <aml-block:Attachment type="inline"> <aml-block:Name>show license usage</aml-block:Name> <aml-block:Data encoding="plain">
<![CDATA[Feature Ins Lic Status Expiry Date Comments
																				Count
--------------------------------------------------------------------------------
LAN_ENTERPRISE_SERVICES_PKG Yes - Unused Never -
--------------------------------------------------------------------------------
]]>
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