We recommend the following best practices to effectively communicate with the AI Assistant:

• Ask detailed questions - The AI Assistant is trained with policy/rule configuration and documentation data. In order to receive a relevant response, we recommend that you provide the assistant with important details.

Tip	Sample question- How many decryption policies are enabled on my account? Where can I access the policies? Do the policies have source and destination enabled?

• Divide the tasks into sub-tasks - For tasks that required multiple sets of instructions it can be beneficial to divide the tasks and input the sub-tasks after the previous task is answered.

Note	The AI Assistant takes 24-hours to sync policy database, this results in a 24hr delay of the data provided in responses for policy inquiry. This does not impact any other features and users can continue to interact with the AI Assistant.

Tip

In the sample question above - We suggest breaking down the question into smaller tasks and asking them one at a time, waiting for a response before moving on to the next question. This approach helps prevent information overload and reduces the need for repetition. - How many decryption policies are enabled on my account? Where can I access the policies? Do the policies have source and destination enabled?

• You cannot upload files or images to the AI Assistant.

• The AI Assistant currently provides support only in English language.

Note	Please read through the Prompt Guide to gain a better understanding of the recommended best practices.