Upgrading Cisco Unity Connection SRSV 10.0(1)

This chapter contains the following sections:

About Upgrades

At the start of the upgrade, you choose whether to restart to the inactive partition. If you choose to restart, when the upgrade is complete, the Unity Connection SRSV automatically restarts, running the upgraded version of Unity Connection SRSV. If you choose not to restart, after the upgrade is complete, you must manually switch to the upgraded version.

Note the following considerations about upgrading a Unity Connection SRSV to version 10.0(1):

  • If you have never upgraded the Unity Connection SRSV before, the upgrade copies the new version to an empty partition.
  • Upgrading to Unity Connection SRSV 10.0(1) requires approximately four hours.
  • Switching to the upgraded software requires approximately two hours.
  • During the switch version of the Unity Connection SRSV, it is recommended to stop the automatic provisioning/vmupload feature at the central Unity Connection.

Note To stop the automatic provisioning/vmupload feature, uncheck the Enabled check box on the Branch Listing page in Cisco Unity Connection Administration.

Status of Unity Connection Features During Upgrade to Unity Connection SRSV

During the switch version to the upgraded software, all the telephone user interface (touchtone conversation) features and web features gets completely disabled for approximately 1 hour.

Task List for Upgrading to Unity Connection SRSV 10.0(1)

Do the following tasks to upgrade an existing Unity Connection SRSV 10.0(1) to the shipping Unity Connection SRSV10.0(1) version when no Unity Connection cluster is configured.

1. Review the list of features that are disabled or that have limited functionality during the upgrade. See the “Status of Unity Connection Features During Upgrade to Unity Connection SRSV” section.

Caution Do not use a USB drive that contains data that you want to keep. During the upgrade, the USB drive is reformatted, and all existing data on the drive is destroyed.

2. If you are upgrading from Unity Connection SRSV 10.0(1) to shipping Unity Connection SRSV 10.0(1): Run the CLI command r un cuc preupgrade test to verify the prerequisites before running the upgrade.

3. See the applicable version of Release Notes for Cisco Unity Connection for any additional information on upgrading to the shipping version. In particular, note the items in the “Installation and Upgrade Information” section. Release notes are available at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.

4. If you do not have a backup from replacing hard disks or replacing the server: Back up the server using the Disaster Recovery System. For more information, see the “Backing and Restoring Cisco Unity Connection Components” chapter of the Install, Upgrade, and Maintainenance Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg020.html.

5. Upgrade the Unity Connection SRSV software. See the applicable section:

Note If you have the Japanese locale already installed on your Unity Connection server, make sure to uninstall, uc-locale-ja_JP-9.1.0.1-xx.cop.sgn, the default Japanese cop file before upgrading to Unity Connection SRSV server. After the Unity Connection SRSV server is installed, you can install, uc-locale-SRSV-ja_JP-9.1.0.1-xx.cop.sgn, the SRSV specific Japanese cop file to have the Japenese locale.

6. Switch to the upgraded software on the Unity Connection SRSV. See the “Switching to the Upgraded Version of Unity Connection Software” section of the “Upgrading Cisco Unity Connection” chapter of the Install, Upgrade, and Maintainenance Guide for Cisco Unity Connection, Release 10.x, available at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg030.html#pgfId-702383.

Upgrading Unity Connection SRSV 10.0(1) Software to Shipping Unity Connection SRSV 10.0(1) Version from a Local DVD

To upgrade Unity Connection SRSV from a local DVD, you can do either of the following:

  • Use a DVD shipped from Cisco.
  • Download a signed.iso file from Cisco.com, and burn a disc image of the downloaded software. Burning a disc image extracts the files from the.iso file that you downloaded and writes them to a DVD.

To follow the upgrade process through the CLI interface, see the utils system upgrade command at the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

To Upgrade to the Unity Connection SRSV 10.1 Version from a Local DVD

Step 1 Insert the DVD that contains Unity Connection SRSV into the disc drive on the Unity Connection SRSV.

Step 2 In Cisco Unified Operating System Administration, expand the Software Upgrades menu and select Install/Upgrade.

Step 3 On the Software Installation/Upgrade page, in the Source field, select DVD/CD.

Step 4 In the Directory field, enter a forward slash (/) and select Next.

Step 5 Select the upgrade version that you want to install, and select Next. The upgrade file is copied to the hard disk on the Unity Connection SRSV. When the file is copied, a screen displays the checksum value.

Step 6 Verify the checksum.

Step 7 On the next page, monitor the progress of the upgrade.

If you lose your Unity Connection SRSV with the remote server or close your browser during this step, you may see the following message when you try to view the Software Installation/Upgrade page again:

Warning: Another session is installing software, click Assume Control to take over the installation.

To continue monitoring the upgrade, select Assume Control.

You can also monitor the upgrade using the Real-Time Monitoring Tool.

Step 8 Select Next.

Note ● For without a Unity Connection cluster, you can select either the manual switch version or the automatic switch version option.

  • For a Unity Connection cluster, you need to select the manual switch version option,

During the initial phase of the upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with information on the progress of the upgrade, but updates stop after the server automatically restarts for the first time. To determine when the upgrade is complete, view the console for the Unity Connection SRSV: the console screen displays a message indicating that the installation is complete, and the login prompt for the command-line interface appears.

Step 9 To verify the success of the upgrade, run the CLI command show cuc version. The upgrade succeeded if the active partition has the upgraded version and the inactive partition has the old version.

 

Upgrading Unity Connection SRSV 10.0(1) Software to Shipping Unity Connection SRSV 10.0(1) Version from a Network Location

To upgrade Unity Connection SRSV from a network location, you must download a signed.iso file from Cisco.com, and copy the.iso file to an FTP or SFTP server. Unity Connection SRSV does not allow you to upgrade by copying either the contents of a DVD shipped from Cisco or the extracted contents of a downloaded.iso file to an FTP or SFTP server. This helps prevent someone from attempting to upgrade using software that has been tampered with.

To follow the upgrade process through the CLI interface, see the utils system upgrade command at the Command Line Interface Reference Guide for Cisco Unified Communications Solutions at http://www.cisco.com/en/US/products/ps6509/prod_maintenance_guides_list.html.

To Upgrade to the Unity Connection SRSV 10.0(1) Version from a Network Location

Step 1 Copy the upgrade file to a folder on an FTP or SFTP server that the Unity Connection SRSV can access.

Step 2 In Cisco Unified Operating System Administration, expand the Software Upgrades menu and select Install/Upgrade.

Step 3 On the Software Installation/Upgrade page, in the Source field, select Remote Filesystem.

Step 4 In the Directory field, enter the path to the folder that contains the upgrade file.

If the upgrade file is located on a Linux or Unix server, you must enter a forward slash (/) at the beginning of the folder path. (For example, if the upgrade file is in the upgrade folder, you must enter /upgrade.)

If the upgrade file is located on a Windows server, you must use the applicable syntax for an FTP or SFTP server such as:

    • The path must begin with a forward slash (/) and contain forward slashes throughout instead of backward slashes (\).
    • The path must start from the FTP or SFTP root folder on the server and must not include a Windows absolute path, which starts with a drive letter (for example, C:).

Step 5 In the Server field, enter the server name or IP address.

Step 6 In the User Name field, enter the alias that will be used to sign in to the remote server.

Step 7 In the User Password field, enter the password that will be used to sign in to the remote server.

Step 8 In the Transfer Protocol field, select the applicable transfer protocol.

Step 9 Select Next.

Step 10 Select the upgrade version that you want to install and select Next. The upgrade file is copied to the hard disk on the Unity Connection SRSV server. When the file is copied, a screen displays the checksum value.

Step 11 Verify the checksum.

Step 12 On the next page, monitor the progress of the upgrade.

If you lose your Unity Connection SRSV with the remote server or close your browser during this step, you may see the following message when you try to view the Software Installation/Upgrade page again:

Warning: Another session is installing software, click Assume Control to take over the installation.

To continue monitoring the upgrade, select Assume Control.

You can also monitor the upgrade using the Real-Time Monitoring Tool.

Step 13 Select Next.

Note ● For without a Unity Connection cluster, you can select either the manual switch version or the automatic switch version option.

  • For a Unity Connection cluster, you need to select the manual switch version option,

During the initial phase of the upgrade, the Installation Log text box in Cisco Unified Operating System Administration is updated with information on the progress of the upgrade, but updates stop after the server automatically restarts for the first time. To determine when the upgrade is complete, view the console for the Unity Connection SRSV: the console screen displays a message indicating that the installation is complete, and the login prompt for the command-line interface appears.

Step 14 To verify the success of the upgrade, run the CLI command show cuc version. The upgrade succeeded if the active partition has the upgraded version and the inactive partition has the old version.