Cisco IP Phone 8800 Series

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 8800 Series through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 320 Series.

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later
Table 2. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

RJ-9

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

RJ-9

Cisco IP Phone 8845

N/A

N/A

RJ-9

Cisco IP Phone 8851

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phones 8851NR

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phone 8861

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phone 8865

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

Cisco IP Phone 8865NR

On-premises Firmware 14.1(1) or later

On-premises Firmware 14.1(1) or later

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 3. Cisco Headset 320 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 4. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration.

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco IP Phone 8800 Series through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later
Table 6. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

3.5 mm

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

N/A

N/A

N/A

Cisco IP Phone 8851

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8851NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8861

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8865

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

Cisco IP Phone 8865NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 7. Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 8. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 8800 Series through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 530 Series

On-premises and multiplatform headset serviceability features are unavailable through an RJ-9 connection.

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later
Table 10. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

RJ-9

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

RJ-9

Cisco IP Phone 8845

N/A

N/A

RJ-9

Cisco IP Phone 8851

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phones 8851NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phone 8861

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phone 8865

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

Cisco IP Phone 8865NR

On-premises Firmware 12.1(1) or later

On-premises Firmware 12.5(1)SR3 or later

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 11. Cisco Headset 530 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 12. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 8800 Series through the included USB cable or Y-Cable.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later
Table 14. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco Wireless IP Phone 8821

N/A

N/A

Bluetooth (Multibase only)

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Cisco IP Phone 8845

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

Bluetooth (Multibase only)

Cisco IP Phone 8851

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8851NR

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Cisco IP Phone 8861

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8865

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

Bluetooth (Multibase only)

Cisco IP Phone 8865NR

On-Premises Firmware 12.5(1)SR2 or later

On-Premises Firmware 12.5(1)SR3 or later

Y-Cable

USB

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 15. Cisco Headset 560 Series Features

Feature

Y-Cable

USB

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls*

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

Yes

Yes

No

Adjust microphone gain

Yes

Yes

No

Adjust equalizer

Yes

Yes

No

Reset settings

Yes

Yes

No

Headset upgrades

Yes

Yes

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 16. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to the Cisco IP Phone 8800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series

Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12 or later

Table 18. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 19. Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

No

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 20. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

UCM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

USB

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 700 Series Administration Guide for more information.

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco IP Phone 8800 Series through the USB port or over Bluetooth.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-7-0-138 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12 or later

Table 22. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

N/A

N/A

N/A

Cisco Wireless IP Phone 8821

N/A

N/A

N/A

Cisco IP Phone 8832

N/A

N/A

N/A

Cisco IP Phone 8832NR

N/A

N/A

N/A

Cisco IP Phone 8841

N/A

N/A

N/A

Cisco IP Phone 8845

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 12.7(1) or later

On-Premises Firmware 14.0(1) or later

USB

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 23. Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes

Hold/resume calls

Yes

Yes

Yes

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

Yes

Yes

No

Adjust sidetone

Yes

Yes

No

Adjust microphone gain

Yes

Yes

No

Adjust equalizer

Yes

Yes

No

Adjust Active Noise Cancellation

Yes

Yes

No

Reset settings

Yes

Yes

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 24. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

UCM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

USB

*—If you have Unified CM 11.5(1)SU6 or older, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 700 Series Administration Guide for more information.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to the Cisco IP Phone 8800 Series over Bluetooth® or through the USB port using the USB HD Adapter. Advanced control and settings through the Cisco IP Phone 8800 Series aren't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 950.

Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52 or later

Table 26. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 1.0(1) or later

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 27. B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

End/reject calls

Yes

Yes

Mute/unmute calls

Yes

Yes*

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

Yes

—

*—The mute status syncs with the headset only.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 28. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

USB

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Headset Metrics

—

—

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco IP Phone 8800 Series and supports basic call controls through the USB HD Adapter or over Bluetooth®. Advanced control and settings through the Cisco IP Phone 8800 Series aren't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980

Table 29. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.3.31 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20 or later

Table 30. Cisco IP Phone 8800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 8811

—

—

—

Cisco Wireless IP Phone 8821

—

—

—

Cisco IP Phone 8832

—

—

—

Cisco IP Phone 8832NR

—

—

—

Cisco IP Phone 8841

—

—

—

Cisco IP Phone 8845

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

Bluetooth

Cisco IP Phone 8851

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8851NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Cisco IP Phone 8861

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Bluetooth

Cisco IP Phone 8865NR

On-Premises Firmware 14.1(1) or later

On-Premises Firmware 14.1(1) or later

USB HD Adapter

Cisco IP Phone 8875

PhoneOS 1.0(1)

PhoneOS 1.0(1) or later

USB HD Adapter

Bluetooth

The following table lists the available headset features on the Cisco IP Phone 8800 Series.

Table 31. B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

No

Yes

Yes

End/reject calls

No

Yes

Yes

Mute/unmute calls

No

Yes

Yes*

Volume control

No

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

—

Yes

—

*—The mute status syncs with the headset only.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through the Cisco IP Phone 8800 Series.

Table 32. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

USB

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

Yes

Headset Metrics

—

—

No

Related Documentation

Use the following sections to obtain related information.