Cisco Jabber

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to Cisco Jabber through the USB connector.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 320 Series.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later
Table 2. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 14.0.3

Jabber version 14.1 or later

USB

Cisco Jabber Mobile

N/A

N/A

N/A

Cisco Jabber for Windows 32-bit VDI

Jabber version 14.0.3

Jabber version 14.1 or later

USB

Cisco Jabber for Windows 64-bit VDI

Jabber version 14.0.3

Jabber version 14.1 or later

USB

Cisco Jabber for Linux VDI

Jabber version 14.0.3

Jabber version 14.0 or later

USB

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Table 3. Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

No

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 4. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco Jabber through the USB connector.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 520 Series.

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later
Table 6. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.0 or later

Jabber version 12.6MR or later

USB

3.5 mm

Cisco Jabber Mobile

N/A

N/A

3.5 mm

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

3.5 mm

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

3.5 mm

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

3.5 mm

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Table 7. Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

Yes

Headset upgrades

No

Yes*

*—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 8. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco Jabber through the USB connector.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 530 Series.

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later
Table 10. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.0 or later

Jabber version 12.6MR or later

USB

Cisco Jabber Mobile

N/A

N/A

N/A

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Table 11. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes*

*—You need Headset Firmware 2.3 or later to upgrade the Cisco Headset 530 Series on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 12. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco Jabber through the USB cable.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 560 Series.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 1.5(1) or later
Table 14. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.5 or later

Jabber version 12.7MR

USB

Cisco Jabber Mobile

N/A

N/A

N/A

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 12.7MR or later

USB

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

The following table lists the available headset features on Cisco Jabber for Windows and Mac.

Table 15. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

Yes

Hold/resume calls

Yes

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

Yes

Adjust microphone gain

Yes

Adjust equalizer

Yes

Reset settings

Yes

Headset upgrades

Yes

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 16. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Yes

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Yes

Headset Metrics

N/A

No

*—If you have Unified CM 11.5(1)SU7 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to Cisco Jabber through USB or with Bluetooth.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 720 Series.

Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Table 18. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.9

Jabber version 14.1 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber Mobile

Jabber version 12.9

Jabber version 14.1 or later

Bluetooth

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 14.1 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 14.1 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.1 or later

USB

USB HD Adapter

The following table lists the available headset features on Cisco Jabber.

Table 19. Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

Yes*

Volume control

Yes

Yes

Yes*

Presence LED Light sync

No

No

No

Adjust sidetone

Yes

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

Yes

No

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*—Cisco Headset 720 call controls aren't available through Bluetooth on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 20. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

N/A

*—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Cisco Headset 730

The Cisco Headset 730 can connect to Cisco Jabber through USB or with Bluetooth.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the Cisco Headset 730.

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-5-0-164 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-1-59

Table 22. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 12.9

Jabber version 14.0 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber Mobile

Jabber version 12.9

Jabber version 14.0 or later

Bluetooth

Cisco Jabber for Windows 32-bit VDI

Jabber version 12.7MR or later

Jabber version 14.0 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Windows 64-bit VDI

Jabber version 12.7MR or later

Jabber version 14.0 or later

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Linux VDI

Jabber version 14.0 or later

Jabber version 14.0 or later

USB

USB HD Adapter

The following table lists the available headset features on Cisco Jabber.

Table 23. Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

Yes

Yes

Yes*

Hold/resume calls

Yes

Yes

Yes*

Mute/unmute calls

Yes

Yes

Yes*

Volume control

Yes

Yes

Yes*

Presence LED Light sync

Yes

No

Yes*

Adjust sidetone

Yes

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

Yes

No

No

Reset settings

Yes

No

No

Headset upgrades

Yes

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*—Cisco Headset 730 call controls aren't available through Bluetooth on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 24. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later*

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 11.5(1)SU7 or later

Unified CM 12.5(1)SU3 or later

Unified CM 11.5(1)SU9 or later

USB

USB HD Adapter

Headset Metrics

N/A

N/A

N/A

*—If you have Unified CM 11.5(1)SU6 or later, you need to manually upload headset firmware to Cisco Unified Communications Manager Administration. See the Cisco Headset 500 Series Administration Guide for more information.

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 doesn't officially support the Cisco Jabber.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Cisco Jabber through USB or with Bluetooth.

The following tables contain information on the minimum Cisco Jabber and headset firmware versions that support the B&O Cisco 980.

Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Table 26. Cisco Jabber

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Jabber for Windows and Mac

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

Bluetooth

Cisco Jabber Mobile

Jabber version 14.1

Jabber version 14.1

Bluetooth

Cisco Jabber for Windows 32-bit VDI

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Windows 64-bit VDI

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

Bluetooth

Cisco Jabber for Linux VDI

Jabber version 14.1

Jabber version 14.1

USB

USB HD Adapter

The following table lists the available headset features on Cisco Jabber.

Table 27. B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer calls

Yes

Yes

Yes*

Hold/resume calls

No

No

No

Mute/unmute calls

Yes

Yes

Yes*

Volume control

Yes

Yes

Yes*

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

Yes

N/A

*—Headset controls aren't available through Bluetooth on Jabber for Linux VDI.

The following table lists the available headset serviceability features on Cisco Unified Communications Manager through Cisco Jabber for Windows and Mac.

Table 28. Cisco Unified Communications Manager Headset Serviceability Features

Feature

Minimum Firmware

Recommended Firmware

Availability

Remote Firmware Upgrade

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Remote Configuration

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Log Collection

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Inventory

Unified CM 12.5(1)SU1 or later

Unified CM 12.5(1)SU3 or later

No

Headset Metrics

N/A

N/A

N/A

Related Documentation

Use the following sections to obtain related information.