Cisco Webex Meetings

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to Webex Meetings through any USB connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 320 Series.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later

Cisco Headset 320 Series for Microsoft Teams

320 Series firmware 1-1-0002-6 or later
Table 2. Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Table 3. Cisco Headset 320 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 320 Series serviceability features on Control Hub through Webex Meetings.

Table 4. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to Cisco Webex Meetings through any USB connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 520 Series.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 2.0(1) or later
Table 6. Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Webex Meetings

Latest version of Cisco Webex Meetings

Latest version of Cisco Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Table 7. Cisco Headset 520 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 520 Series serviceability features on Cisco Webex Control Hub through Cisco Webex Meetings.

Table 8. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to Cisco Webex Meetings through any USB connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 530 Series.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 2.0(1) or later
Table 10. Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Table 11. Cisco Headset 530 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 530 Series serviceability features on Cisco Webex Control Hub through Webex Meetings.

Table 12. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to Cisco Webex Meetings through the USB cable.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 560 Series.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.0(1) or later
Table 14. Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

The following table lists the available headset features on Webex Meetings.

Table 15. Cisco Headset 560 Series Features

Feature

USB

Answer and end calls

No

Mute/unmute calls

Yes

Volume control

Yes

Adjust sidetone

No

Adjust microphone gain

Yes

Adjust equalizer

No

Reset settings

No

Headset upgrades

No

The following table lists the available Cisco Headset 560 Series serviceability features on Cisco Webex Control Hub through Cisco Webex Meetings.

Table 16. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Cisco Headset 720 Series

The Cisco Headset 720 Series can connect to Webex Meetings through a USB or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 720 Series.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset 720 Series for Microsoft Teams

Cisco Headset 720 Series firmware version 1-11-0-208 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-50 or later

Table 18. Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

Table 19. Cisco Headset 720 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

N/A

N/A

N/A

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available Cisco Headset 720 serviceability features on Control Hub through Webex Meetings.

Table 20. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to Webex Meetings through any USB or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the Cisco Headset 730.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-5-0-164 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-1-59

Table 22. Cisco Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest version of Webex Meetings

Latest version of Webex Meetings

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

Table 23. Cisco Headset 730 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

N/A

N/A

N/A

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Presence LED Light Sync

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available Cisco Headset 730 serviceability features on Control Hub through Webex Meetings.

Table 24. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 can connect to Webex Meetings through the USB HD Adapter or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the B&O Cisco 950.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 950

B&O Cisco 950 firmware version 5.0.7 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-52

Table 26. Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest Webex Meetings version

Latest Webex Meetings version

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

Table 27. B&O Cisco 950 Features

Feature

USB HD Adapter

Bluetooth

Answer and end calls

—

—

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

No

No

Adjust microphone gain

Yes

Yes

Adjust equalizer

No

No

Adjust Active Noise Cancellation

No

No

Reset settings

No

No

Headset upgrades

No

No

USB HD Adapter upgrades

No

No

The following table lists the available B&O Cisco 950 serviceability features on Webex Control Hub through Webex Meetings.

Table 28. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to Webex Meetings through a USB or Bluetooth connection.

The following tables contain information on the minimum Webex and headset firmware versions that support the B&O Cisco 980.


Note

You can't start or end meetings with a Cisco Headset on Webex Meetings.
Table 29. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Table 30. Webex Meetings

Model

Minimum Firmware

Recommended Firmware

Connection

Webex Meetings

Latest Webex Meetings version

Latest Webex Meetings version

USB

USB HD Adapter

Bluetooth

The following table lists the available headset features on Webex Meetings.

Table 31. B&O Cisco 980 Features

Feature

USB

USB HD Adapter

Bluetooth

Answer and end calls

—

—

—

Mute/unmute calls

Yes

Yes

Yes

Volume control

Yes

Yes

Yes

Adjust sidetone

No

No

No

Adjust microphone gain

Yes

Yes

Yes

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

No

No

No

The following table lists the available B&O Cisco 980 serviceability features on Webex Control Hub through Webex Meetings.

Table 32. Control Hub Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Log Collection

No

Inventory

Yes

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.

Cisco Webex Help Center

For support articles for Webex products, go to the following URL:

https://help.webex.com/