Cisco IP Phone 6800 Series

Cisco Headset 320 Series

The Cisco Headset 320 Series can connect to the Cisco IP Phone 6800 Series for Multiplatform Phones through the RJ-9 port. You can also connect to the Cisco IP Phone 6871 through the USB port.

The following table shows the minimum and recommended firmware versions that support the Cisco Headset 320 Series.

Table 1. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 320 Series

320 Series firmware 1-1-0001-9 or later
Table 2. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

RJ-9

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

RJ-9

Cisco IP Phone 6851

N/A

N/A

RJ-9

Cisco IP Phone 6861

N/A

N/A

RJ-9

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Table 3. Cisco Headset 320 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

No

Adjust microphone gain

No

No

Adjust equalizer

No

No

Reset settings

No

No

Headset upgrades

No

No

The following table lists the available Cisco Headset 320 Series serviceability features through the Cisco IP Phone 6871.

Table 4. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 520 Series

The Cisco Headset 520 Series can connect to the Cisco IP DECT Phone 6825 through the 3.5 mm port and the Cisco IP Phone 6871 through the USB port.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 520 Series

Table 5. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 520 Series

Headset Firmware 1.5(1) or later
Table 6. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

3.5 mm

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Table 7. Cisco Headset 520 Series Features

Feature

3.5 mm

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

No

Headset upgrades

No

Yes

The following table lists the available Cisco Headset 520 Series serviceability features through the Cisco IP Phone 6871.

Table 8. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 530 Series

The Cisco Headset 530 Series can connect to the Cisco IP Phone 6800 Series for Multiplatform Phones through the RJ-9 port. You can also connect to the Cisco IP Phone 6871 through the USB port.

The following table shows the minimum and recommended firmware versions that support the Cisco Headset 530 Series.

Table 9. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 530 Series

Headset Firmware 1.5(1) or later
Table 10. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

RJ-9

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

RJ-9

Cisco IP Phone 6851

N/A

N/A

RJ-9

Cisco IP Phone 6861

N/A

N/A

RJ-9

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

RJ-9

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Table 11. Cisco Headset 530 Series Features

Feature

RJ-9

USB

Answer and end calls

No

Yes

Hold/resume calls

No

Yes

Mute/unmute calls

No

Yes

Volume control

No

Yes

Adjust sidetone

No

Yes

Adjust microphone gain

No

Yes

Adjust equalizer

No

Yes

Reset settings

No

No

Headset upgrades

No

Yes

The following table lists the available Cisco Headset 530 Series serviceability features through the Cisco IP Phone 6871.

Table 12. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

More Information

Cisco Headset 560 Series

The Cisco Headset 560 Series can connect to the Cisco IP Phone 6871 through the USB cable and Y-Cable.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 560 Series.

Table 13. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 560 Series

Headset Firmware 2.1(1) or later
Table 14. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(3)

Y-Cable

USB

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Table 15. Cisco Headset 560 Series Features

Feature

Y-Cable

USB

Answer and end calls*

Yes

Yes

Hold/resume calls

Yes

Yes

Mute/unmute calls

Yes

Yes

Volume control

Yes

Yes

Adjust sidetone

Yes

Yes

Adjust microphone gain

Yes

Yes

Adjust equalizer

Yes

Yes

Reset settings

No

No

Headset upgrades

Yes

Yes

The following table lists the available Cisco Headset 560 Series serviceability features through the Cisco IP Phone 6871.

Table 16. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

Yes

Inventory

Yes

Headset Metrics

No

Cisco Headset 720 Series

While the Cisco Headset 720 Series can connect to Cisco IP Phone 6871 Multiplatform Phones through the USB port, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 720 Series.

Table 17. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 720 Series

Cisco Headset 720 Series firmware version 1-10-0-93 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-28 or later

Table 18. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

N/A

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

USB cable

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 6871.

Table 19. Cisco Headset 720 Features

Feature

3.5 mm

USB HD Adapter

USB

Answer and end calls

No

Yes

Yes

Hold calls

No

Yes

Yes

Mute calls

No

Yes

Yes

Volume control

No

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available Cisco Headset 720 serviceability features through the Cisco IP Phone 6871.

Table 20. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Cisco Headset 730

The Cisco Headset 730 can connect to the Cisco IP DECT Phone 6825 through the 3.5 mm port. While the Cisco Headset 730 can connect to Cisco IP Phone 6871 Multiplatform Phones through the USB port, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the Cisco Headset 730

Table 21. Minimum Headset Firmware

Headset Model

Minimum Firmware

Cisco Headset 730

Cisco Headset 730 firmware version 1-7-0-138 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-12

Table 22. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

3.5 mm

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(5)

Multiplatform Phone Firmware 11.3(5)

USB cable

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 6871.

Table 23. Cisco Headset 730 Features

Feature

3.5 mm

USB HD Adapter

USB

Answer and end calls

No

Yes

Yes

Hold calls

No

Yes

Yes

Mute calls

No

Yes

Yes

Volume control

No

Yes

Yes

Presence LED Light Sync

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

Yes

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available Cisco Headset 730 serviceability features through the Cisco IP Phone 6871.

Table 24. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Bang & Olufsen Cisco 950

The Bang & Olufsen Cisco 950 is not officially supported on the Cisco IP Phone 6800 Series.

Bang & Olufsen Cisco 980

The Bang & Olufsen Cisco 980 can connect to the Cisco IP DECT Phone 6825 through the 3.5 mm port. While the B&O Cisco 980 can connect to Cisco IP Phone 6871 Multiplatform Phones and make basic calls through the USB port, full headset support isn't available at this time.

The following tables contain information on the minimum phone and headset firmware versions that support the B&O Cisco 980.

Table 25. Minimum Headset Firmware

Headset Model

Minimum Firmware

Bang & Olufsen Cisco 980

B&O Cisco 980 firmware version 3.1.66 or later

Cisco Headset USB HD Adapter

USB HD Adapter firmware version 1-3-20

Table 26. Cisco IP Phone 6800 Series

Model

Minimum Firmware

Recommended Firmware

Connection

Cisco IP Phone 6821

N/A

N/A

N/A

Cisco IP DECT Phone 6825

N/A

N/A

3.5 mm

Cisco IP Phone 6841

N/A

N/A

N/A

Cisco IP Phone 6851

N/A

N/A

N/A

Cisco IP Phone 6861

N/A

N/A

N/A

Cisco IP Phone 6871

Multiplatform Phone Firmware 11.3(1)

Multiplatform Phone Firmware 11.3(1)

USB cable

USB HD Adapter

The following table lists the available headset features on the Cisco IP Phone 6800 Series.

Table 27. B&O Cisco 980 Features

Feature

3.5 mm

USB HD Adapter

USB

Answer and end calls

No

No

No

Hold calls

No

No

No

Mute calls

No

No

No

Volume control

No

No

No

Adjust sidetone

No

No

No

Adjust microphone gain

No

No

No

Adjust equalizer

No

No

No

Adjust Active Noise Cancellation

No

No

No

Reset settings

No

No

No

Headset upgrades

No

No

No

USB HD Adapter upgrades

N/A

No

N/A

The following table lists the available B&O Cisco 980 serviceability features through the Cisco IP Phone 6871.

Table 28. Multiplatform Phone Headset Serviceability Features

Feature

Availability

Remote Firmware Upgrade

No

Remote Configuration

No

Log Collection

No

Inventory

No

Headset Metrics

No

Related Documentation

Use the following sections to obtain related information.