Change History
This table lists the changes that are made to this guide. Most recent changes appear at the top.
Change |
See |
Date |
---|---|---|
Added Manage Digital Channel gadget details. |
Manage Digital Channels gadget |
May 2023 |
Added a new topic that provides instructions about how you can reset the desktop layout to the default size. |
Reset Layout for Current Tab |
|
Added Transcript gadget details and the link to the Contact Center AI Gadgets help. |
Contact Center AI Gadgets |
April 2022 |
Initial Release of Document |
May 2021 |
|
Added CTI device selection details. |
Agent Device Selection |
|
Added Finesse Maintenance Mode details. |
Finesse Desktop Failover |
|
Added Edge Chromium details for Chromium browser support. |
Browser Settings for Agent and Supervisor Desktop |
|
Added the security certificate acceptance procedure for Edge chromium browser. |
Accept Security Certificates |
|
Added Agent Answers Gadget details. |
Contact Center AI Gadgets |
|
Added Multi-Tab gadgets details. |
Finesse Desktop Behavior |
|
Added shortcut keys for Multi-Tab gadgets. |
Agent Keyboard Shortcuts |
|
Updated drop participants from conference call details. |
Intercept a Call |
|
Updated DTMF desktop behaviour. |
Send DTMF |
|
Added the custom message during sign on. |
Sign In to Cisco Finesse Desktop |