Support for WebM screen recording.

Added requirement for FFMpeg on the servers where Media Encoder service is installed.

Added ability to import and export VoIP Devices in CSV format to the VoIP Devices table.

Added ability to assign Associated Call ID, Contact ID, and ICM Call ID call identifier options to a survey from the Post-Call Survey API.

Comments can now be applied to the entire form, a specific section, or a specific question on an evaluation form.

Added the Coach Panel to the evaluation form.

Added Surveys All Data and Survey Form Scores reports.

Add the ability to specify the AXL provider in the Unified CM Configuration dialog box.

Added support for the Import Calls API.

Added support for cloud-based recording storage.

Added the Calabrio Screen Converter utility to convert screen recordings from REC format to M4V format.

Users can generate and manage their own encryption keys.

Users can untag calls that had been previously tagged for retention.

Users must use their own system administrator credentials to configure changes in the Admin API instead of using generic credentials built into the product.

Added CSRF token authentication to the Recording API.

Improved search capability from the VoIP Devices table in Monitoring and Recording Administrator.

Administrator roles are now selected from the Roles panel in the User Administration window.

Evaluator role has new configuration options.

Added options to address screen flashing issue when using Live Screen Monitoring.

All Managers Evaluate and All Supervisors Evaluate check boxes removed from the Evaluation and Approval Settings in Evaluation Form Administration.

Mark for Quality, Mark for Training, and Mark for HR options have moved to Media Player.

Added Kerberos Authentication to the Enterprise Server Settings window.

Removed most requirements for ActiveX.

Removed support for REC screen recording.

Removed the requirement for Proxy Networks software.